DoubleTree by Hilton London - Docklands Riverside

265 Rotherhithe Street, London, SE16 5HW, United Kingdom
+44 207 231 1001

Cheapest
rate per night

8.2

Excellent
based on 8,570 reviews
DoubleTree by Hilton London - Docklands Riverside - London, England, United Kingdom
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
Booking.com £90
HiltonAPAC £94
TripAdvisor £96
Booking.com
HiltonAPAC
TripAdvisor

Good to know

Distance to city centre 3.9 mi
Location rating 8.8
Nearest airport London Heathrow
Distance to airport 18.3 mi

Rooms

Check-in
Check-out

Double rooms

£90+

Bed type
Provider
Nightly + local taxes & fees
Unknown
£90 per night
Unknown
£99 per night
Double bed
£101 per night
Unknown
£102 per night
Double bed
£120 per night
Double bed
£133 per night
Unknown
£153 per night
Unknown
£157 per night

Standard rooms

£140+

Bed type
Provider
Nightly + local taxes & fees
Unknown
£140 per night
Unknown
£143 per night

Deluxe rooms

£182+

Bed type
Provider
Nightly + local taxes & fees
Unknown
£182 per night
Unknown
£211 per night
Double bed
£351 per night
Double bed
£370 per night
Unknown
£390 per night

Queen rooms

£94+

Bed type
Provider
Nightly + local taxes & fees
Unknown
£94 per night
Unknown
£96 per night
Queen bed
£98 per night
Queen bed
£107 per night
Unknown
£108 per night
Queen bed
£128 per night
Unknown
£139 per night
Unknown
£139 per night
Queen bed
£141 per night
Unknown
£141 per night
Queen bed
£145 per night
Queen bed
£163 per night

King rooms

£122+

Bed type
Provider
Nightly + local taxes & fees
Unknown
£122 per night
Unknown
£211 per night

Executive rooms

£154+

Bed type
Provider
Nightly + local taxes & fees
Unknown
£154 per night

Reviews

Pros

Cons

Traveller rating

734
400
168
64
5

Time of year

Traveller type

Show reviews that mention

+
breakfast was excellent in 331 reviews
canary wharf in 122 reviews
comfortable room in 598 reviews
comfy bed in 282 reviews
cookies on arrival in 115 reviews
double tree in 5 reviews
drinks in the bar in 97 reviews
executive room in 34 reviews
lovely hotel in 248 reviews
lovely location in 276 reviews
river boat in 119 reviews
river view in 313 reviews
room service in 46 reviews
room was small in 45 reviews
smaller than expected in 19 reviews
staff were very friendly in 618 reviews
view of the thames in 77 reviews
  • Okay
    Jun 2018
    4.2

    I liked where it was located.

    Packing area was packed which is understandable so I had to go to the underground car park which is understandable but what I don’t understand is why an employee couldn’t give me the correct code to get into the underground car park. Also 20 minutes after I had checked out of the hotel I had realised I had left some clothes behind which was my mistake but to come back to the hotel to get no help, to find my clothes had been stolen was crazy. When booking I also asked if I would get a nice view as that is what I want and that’s what I’m willing to pay, just for me to pay and look at a tennis court all day. It’s not bad, I just personally wouldn’t go back, plenty other hotels I can receive a better service from

  • Poor
    Dec 2016
    2.0

    Worst hotel experience :(

    None

    There were a number of issues prior to even arriving at the hotel - I contacted I contacted the hotel to ensure they could verify my reservation so I didn't experience any issues on arrival. I was passed from pillar to post to try and confirm this, and they were adamant that there was no reservation with my details. Another member of the team said she couldn't discuss anything with me because she didn't believe it was my booking. On arrival at the hotel, I had no internet connection. I was extremely surprised but also annoyed because prior to making the reservation, I specifically checked on the Hilton Hotels & Resorts website where it stated that Wi-Fi was complimentary in all guest rooms. Not only this, but when I went to take a shower, the bath was extremely filthy & greasy and there was no soap available to even wash my hands. For a renowned hotel chain that has an excellent reputation, I was not expecting this appalling service. Although I did contact Mr Chris Nassetta (CEO) and his team handled the matter pretty well - so that was a positive.

  • Excellent
    Apr 2016
    10.0

    Saturday night with girl friends

    The staff were very friendly , professional , and efficient . We had a quick check in could not complain about anything at all.

    I liked the whole experience the bedroom was excellent , the breakfast was one of the best we have had in a hotel. Really would recommend this lovely hotel to any body

  • Poor
    Feb 2020
    1.0

    The C10 bus stops right in front of the hotel, it's also easy to access the underground using the same bus. A free ride can be acquired to the hotel from Canary Wharf station too, if you show them your hotel booking upon arrival or produce your room key (note that the boats operate at certain intervals so confirm timings by calling the hotel before hand or obtain their schedule). Natasha Trier, the duty manager tried to contain a very ugly and volatile situation but in the end management failed me completely which I'm going to explain in the negative review section.

    Amie Gotts a senior manager is a disaster (never again will I trust a short lady with specs and a bob cut who wears funny shoes). Apparently, I arrived at 2.30 pm but was refused check-in and asked to return at 3 pm. Meanwhile they collected a huge amount of money from me for the stay, and assured me my spectacular room would be ready when I get back. What followed was a lot of lies and mistreatment, and even then it took until 5.30 pm to get me a miserable suite with no views. Initially I paid a big sum of money for a huge suite with spectacular views over looking the river which never happened. Upon my complaint, I was lied to that the previous night a drunk guest coloured the walls and so they were refurbishing it, and then another receptionist finally brought to my attention that my suite had been given to another guest. I wanted to leave and asked for the payment I made, but this wasn't under consideration. If the matter escalated they would just call security so I decided to deal with it tactfully, and was promised by Amie that upon check-out I'd be refunded a 50 percent deposit for the first night and on day 2 they would check me into the right suite with additional compensation of free breakfast and two dinners (meaning the money I already paid for breakfast was also going to be refunded upon checkout). Non of these happened, and I only got an Entree for that particular night free while the rest I had to pay at which point I realised I'd been tricked. Anyway there was nothing I could do, because my money wasn't going to be returned and all the lies they concocted together would act against me anyway (I remained cool and composed, holding my rage because there was nothing I could do). The suite I was initially checked into was ugly, and I couldn't sleep properly that night because bed-bugs kept biting me. I felt all itchy and had to get up for work next day but had a very miserable evening (there is much more but no space to type now).

  • Excellent
    Feb 2020
    8.8

    The property is perfectly placed on the dock side. Overlooking Canary Wharf. It’s peaceful and a perfect spot to eat in using there onsite restaurant (didn’t use this though) although we did sample the bar. The cleanliness is top notch as you’d expect with the Hilton Brand and the staff are all attentive.

    Felt a little pushed towards trying to buy upgrades or food/drink. These prices are very high considering other areas. But the hotel is slightly isolated out of hours so you do struggle.

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About

Overview

DoubleTree by Hilton Hotel London - Docklands Riverside is located along the River Thames with stunning views of Canary Wharf – perfect for travellers looking to make the most out of London. This former 17th century Wharf Building boasts exposed brickwork and London’s last dry dock for shipbuilding. The hotel’s complimentary ferry provides access to Canary Wharf and a connection to the Thames Clippers for an unforgettable voyage into central London. The nearby Underground station and Docklands Light Railway also offer links to the city.

Guest rooms feature a flat-screen LCD TV, opening windows and tea/coffee facilities. Most guest rooms also boast city and river views. Business travellers will appreciate the laptop-sized safe, large desk and 24-hour room service. Choose a suite for a separate living area with sofa bed – perfect for families.

Discover the Columbia Restaurant, and savor seasonal produce and individual barbeques on the outdoor terrace. For private dining, visit The Library or The Snug – exceptional places to celebrate special occasions.

Host a conference in Riverside hotel for up to 300 guests in one of 14 meeting rooms. Wedding receptions are stylish in the Millennium Suite, which opens to the terrace for spectacular London views.

Official Hotel Information

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

8.2 Excellent

based on 8,570 reviews

10.0

Beach

8.8

Location

6.0

Room

4.4

Cleanliness

Things to know

  • Wonderful sightseeing
  • Great view

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Fitness centre
Disabled access
Cable or satellite TV
Internet (surcharge)
Wi-Fi (surcharge)
Non-smoking rooms available
ATM on-site
A/V equipment hire
Business centre
Concierge service
Cribs available
Laundry facilities
Laundry service
Meeting/Banquet facilities
Room service
Restaurant
Bar/Lounge
Express check out
Air-conditioned
Coffee shop
24-hour front desk
Safe
Pets not allowed
Storage available
Terrace/Patio

FAQs when booking at DoubleTree by Hilton London - Docklands Riverside

Where is DoubleTree by Hilton London - Docklands Riverside located?

DoubleTree by Hilton London - Docklands Riverside is located at 265 Rotherhithe Street in Surrey Quays, 3.9 miles from the centre of London. Tower Bridge is the closest landmark to DoubleTree by Hilton London - Docklands Riverside.

When is check-in time and check-out time at DoubleTree by Hilton London - Docklands Riverside?

Check-in time is 15:00 and check-out time is 12:00 at DoubleTree by Hilton London - Docklands Riverside.

Does DoubleTree by Hilton London - Docklands Riverside offer free Wi-Fi?

No, DoubleTree by Hilton London - Docklands Riverside does not offer free Wi-Fi.

Does DoubleTree by Hilton London - Docklands Riverside offer free parking?

No, DoubleTree by Hilton London - Docklands Riverside does not offer free parking.

Does DoubleTree by Hilton London - Docklands Riverside offer free airport shuttle service?

No, DoubleTree by Hilton London - Docklands Riverside does not offer free airport shuttle service.

How far is DoubleTree by Hilton London - Docklands Riverside from the airport?

DoubleTree by Hilton London - Docklands Riverside is 3.6 miles from London City.

Can you bring pets to DoubleTree by Hilton London - Docklands Riverside?

No, pets are not allowed at DoubleTree by Hilton London - Docklands Riverside.

Does DoubleTree by Hilton London - Docklands Riverside have a pool?

No, DoubleTree by Hilton London - Docklands Riverside does not have a pool on-site.

Photos

All photos (35)
Bedroom (13)
Bar (1)
Restaurant (1)
Balcony (1)

Location

Most popular landmarks

  • Tower Bridge 1.8 mi
  • Tower of London 1.8 mi
  • Tate Modern 2.8 mi
  • Southbank Centre 3.6 mi
  • Somerset House 3.6 mi
  • London Eye 3.7 mi

London travel guide

Learn about London on KAYAK

Getting around

London City 3.6 mi
London Heathrow 18.3 mi
London Limehouse 0.7 mi
London Rotherhithe 0.7 mi

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Hotels United Kingdom England London DoubleTree by Hilton London - Docklands Riverside