|"Amazing room with amazing view."||(in 126 reviews)|
|"Exceptionally friendly and helpful staff."||(in 284 reviews)|
|"Breakfast very good Views amazing."||(in 199 reviews)|
|"Room service was absolutely terrible."||(in 16 reviews)|
|"I don't recommend this Hotel."||(in 65 reviews)|
|"Room service was absolutely terrible."||(in 152 reviews)|
I liked where it was located.
Packing area was packed which is understandable so I had to go to the underground car park which is understandable but what I don’t understand is why an employee couldn’t give me the correct code to get into the underground car park. Also 20 minutes after I had checked out of the hotel I had realised I had left some clothes behind which was my mistake but to come back to the hotel to get no help, to find my clothes had been stolen was crazy. When booking I also asked if I would get a nice view as that is what I want and that’s what I’m willing to pay, just for me to pay and look at a tennis court all day. It’s not bad, I just personally wouldn’t go back, plenty other hotels I can receive a better service from
Worst hotel experience :(
There were a number of issues prior to even arriving at the hotel - I contacted I contacted the hotel to ensure they could verify my reservation so I didn't experience any issues on arrival. I was passed from pillar to post to try and confirm this, and they were adamant that there was no reservation with my details. Another member of the team said she couldn't discuss anything with me because she didn't believe it was my booking. On arrival at the hotel, I had no internet connection. I was extremely surprised but also annoyed because prior to making the reservation, I specifically checked on the Hilton Hotels & Resorts website where it stated that Wi-Fi was complimentary in all guest rooms. Not only this, but when I went to take a shower, the bath was extremely filthy & greasy and there was no soap available to even wash my hands. For a renowned hotel chain that has an excellent reputation, I was not expecting this appalling service. Although I did contact Mr Chris Nassetta (CEO) and his team handled the matter pretty well - so that was a positive.
Saturday night with girl friends
The staff were very friendly , professional , and efficient . We had a quick check in could not complain about anything at all.
I liked the whole experience the bedroom was excellent , the breakfast was one of the best we have had in a hotel. Really would recommend this lovely hotel to any body
Very nice acommidations
Location to Thames river and sightseeing
Friendly staff, brilliant service
nothing loved every minute
complimentary wine for our wedding anniversary and shuttle bus service to and from tube station
smell of stale cigarette smoke in area outside of room
Reception team are very helpful specially the Filipino lady and Sri Lankan gentelman.
I had to carry my luggage from my Taxi till reception counter while 2 bell boys were standing in the lobby and never offer assistance till i asked for it.
Thye staff were very helpful and courteous. The hotel is well placed for exploring the rehabilitation work done to the old London docks, particularly the Russia Dock which is now a delightful woodland linear park. The views from our room balcony were staright out over the Thames - really interesting.
The rooms are so small that a bar fridge is available on request, not as a standard item of fitout. We discovered this when checking out. The room size is much smaller than what is expected from a Hilton hotel.
poorly laid out tiny rooms with the worst bathroom i've ever had to use !this is not a 4* experience hotel ! breakfast in dinning room was cramped over busy ( had to que ) - overpriced , poor value for money , let's down the "Hilton" name as have stayed in other Hilton hotels in this country which have been excepeptional !
The view from the room No 1342 was good.
I have left my comments at the hotel.
The vista across London
No control over heating, belching out to discomfort The TV kept announcing a welcom to somone, not me The Bathroom shower leaked & a little shabby i.e hooks missing from door
Friendly staff at reception and restaurant area. Very good room service.
Unprofessional staff members in the lounge bar area, rooms very small, and heating could not be adjusted.
Room was small, could not adjust heating, wash basin did not drain properly
Moments from River Thames, DoubleTree by Hilton London Docklands Riverside is situated in London and offers comfortable accommodation. It features a fitness centre, as well as 24-hour room service, free Wi-Fi and an express check-in and check-out feature.
The hotel provides bicycle rental, a 24-hour reception and a concierge. Additionally, the multilingual staff are on hand to offer assistance.
Rooms at DoubleTree by Hilton London Docklands Riverside are modern and air conditioned, and offer an in-room safe, a flat-screen TV and a private bathroom. For extra comfort, bathrobes are also provided.
The hotel provides a conveniently located café where guests can unwind with a drink before an action-packed day sightseeing in the property's surrounds. Guests can try international cuisine at the in-house restaurant, before enjoying a relaxing drink in the bar.
Limehouse Station and Canada Water Station are within walking distance of DoubleTree by Hilton London Docklands Riverside. It is also less than a 20-minute car ride from Museum of London Docklands, 25 Bank Street and Riverside South.
based on 4,754 reviews
Policies vary by room type and provider.
All reservations at DoubleTree by Hilton Hotel London - Docklands Riverside – even non-cancellable stays – on or before 30 June 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
DoubleTree by Hilton Hotel London - Docklands Riverside is located at 265A Rotherhithe Street in Surrey Quays, 3.9 miles from the centre of London. Tower Bridge is the closest landmark to DoubleTree by Hilton Hotel London - Docklands Riverside.
Check-in time is 15:00 and check-out time is 12:00 at DoubleTree by Hilton Hotel London - Docklands Riverside.
No, DoubleTree by Hilton Hotel London - Docklands Riverside does not offer free Wi-Fi.
No, DoubleTree by Hilton Hotel London - Docklands Riverside does not offer free parking.
No, DoubleTree by Hilton Hotel London - Docklands Riverside does not offer free airport shuttle service.
DoubleTree by Hilton Hotel London - Docklands Riverside is 3.6 miles from London City.
No, pets are not allowed at DoubleTree by Hilton Hotel London - Docklands Riverside.
No, DoubleTree by Hilton Hotel London - Docklands Riverside does not have a pool on-site.
DoubleTree by Hilton Hotel London - Docklands Riverside has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.