Overview

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Phoenix Hotel

1-8 Kensington Gardens Square, London, W2 4BH, United Kingdom
+44 207 229 2494

£53+

Sat 10/12 Check in
Sun 11/12 Check out

Overall guest ratings

8.1/10 Excellent
Based on 2,086 reviews

Review highlights

  • 9.8
  • 9.5
  • 9.5
  • 6.3

Good to know

  • Very quiet
  • Close to public transport
  • Great shopping

Nearby

    show all

    About

    With a stay at Phoenix Hotel in London (London City Centre), you'll be convenient to Diana Memorial Playground and Royal Albert Hall. This hotel is close to Imperial College London and Harrods.

    Rooms

    Make yourself at home in one of the 125 guestrooms. Complimentary wireless Internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

    Amenities

    Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and a television in a common area.

    Dining

    Quench your thirst with your favorite drink at a bar/lounge. A complimentary continental breakfast is served daily.

    Business, Other Amenities

    Featured amenities include a computer station, complimentary newspapers in the lobby, and a 24-hour front desk.

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Internet
    • Concierge service
    • Laundry service
    • No smoking
    • Bar/Lounge
    • 24 hour front desk
    • Safe
    • Storage available
    • Business centre
    • Pets not allowed
    Less More
    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    Based on 2,086 reviews
    • 9.8 "Terrific location."
    • 9.5 "Excellent value."
    • 9.5 "Perfectly clean."
    • 8.9 "Bar is amazing."
    • 8.9 "Great service."
    • 6.3 "Average amenities."
    • 5.5 "Rooms are ok."
    View all review categories

    Overall rating

    8.0 Good
    Based on 625 reviews
    • 10.0 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      9.3 "Easily accessible by car, said 93%."
    • 9.6 "Perfectly clean."
      9.6 "96% said rooms were clean."
      9.8 "98% thought it was clean."
      9.6 "96% said the bathroom was clean."
    • 9.4 "Excellent value."
      10.0 "100% thought it was a great value."
    • 8.5 "Great service."
      8.5 "85% found the staff to be very friendly."
      9.8 "Housekeeping was great, according to 98%."
      8.7 "87% thought the service was very professional."
    • 7.7 "Good breakfast."
    • 7.0 "Internet works."
      5.9 "59% thought the wifi quality was ok."
    • 5.5 "Rooms are ok."
      5.9 "For only 59%, the bathroom was ok."
    • 5.1 "Average comfort."
    View all review categories

    Overall rating

    8.2 Excellent
    Based on 396 reviews
    • 9.9 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      9.6 "96% liked the proximity to sightseeing."
    • 9.6 "Excellent value."
    • 9.5 "Perfectly clean."
      9.6 "96% said rooms were clean."
      9.8 "98% thought it was clean."
      9.6 "96% said the bathroom was clean."
    • 8.9 "Bar is amazing."
    • 8.6 "Great service."
      8.6 "86% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
    • 6.6 "Average amenities."
      6.5 "65% thought the building was acceptable."
    • 5.9 "Rooms are ok."
      5.5 "For only 55%, the bathroom was ok."
    • 5.4 "Average comfort."
    View all review categories

    Overall rating

    7.8 Good
    Based on 125 reviews
    • 9.9 "Terrific location."
      10.0 "Near to public transport, according to 100%."
    • 9.6 "Perfectly clean."
      9.6 "96% said rooms were clean."
    • 9.4 "Excellent value."
      10.0 "100% were happy with the price of the breakfast."
    • 9.2 "World class service."
      9.2 "92% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
    • 7.8 "Good breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 7.0 "Internet works."
    • 5.2 "Rooms are ok."
      5.9 "For only 59%, the bathroom was ok."
    View all review categories

    Overall rating

    8.2 Excellent
    Based on 938 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.2 "Easily accessible by car, said 92%."
    • 9.6 "Excellent value."
      10.0 "100% thought it was a great value."
      10.0 "100% were happy with the price of the breakfast."
    • 9.4 "Perfectly clean."
      9.3 "93% said rooms were clean."
      9.8 "98% thought it was clean."
      9.4 "94% said the bathroom was clean."
    • 9.1 "Incredible bar."
    • 9.1 "World class service."
      8.7 "87% thought the service was very professional."
    • 6.9 "Internet is average."
      5.6 "56% thought the wifi quality was ok."
    • 6.8 "Average amenities."
      6.7 "67% thought the building was acceptable."
      5.3 "For only 53%, the facilities were new enough."
    • 5.0 "Rooms are ok."
      1.7 "83% said rooms were small."
      4.3 "57% thought they were poorly maintained."
      1.6 "Air conditioning was criticized by 84%."
      2.2 "78% criticized the small bathroom."
      4.6 "54% found problems with the furniture."
    • 4.8 "Not very comfortable."
      1.7 "83% said rooms were small."
      1.6 "Air conditioning was criticized by 84%."
      2.2 "78% criticized the small bathroom."
    View all review categories
    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Very quiet"
    "Close to public transport"
    "Great shopping"
    data provided by TrustYou

    Recent reviews

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