Overview

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Palazzo Alexander Hotel

Via Santa Giustina, 48, 55100 Lucca, Tuscany, Italy
+39 058 358 3571

£103+

Overall guest ratings

9.1/10 Excellent
Based on 636 reviews

Review highlights

  • 10.0
  • 9.6
  • 8.7
  • 5.9

Good to know

  • Accessible parking
  • Friendly service
  • Good management
  • Professional service

Nearby

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    About

    Putting you in a great location within just a 10-minute walk of Church of San Michele in Foro and Palazzo Pfanner, Palazzo Alexander Hotel offers an airport shuttle (available 24 hours) for EUR 70 per vehicle one way. Guests looking to stay active can check out the nearby hiking/biking trails and mountain biking, and free perks include hot/cold buffet breakfast, WiFi, and wired Internet. There's also a bar/lounge, and rooms at this upscale hotel offer 24-hour room service and minibars.

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Facilities for disabled guests
    • Concierge service
    • Laundry service
    • Room service
    • Bicycle hire
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Business centre
    • Laundry facilities
    • No smoking
    • Cable or satellite TV
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    9.1 Excellent
    Based on 636 reviews
    • 10.0 "World class service."
      10.0 "100% found the staff to be very friendly."
      10.0 "Management was excellent, said 100%."
      10.0 "100% thought the service was very professional."
      10.0 "100% said the reception staff was great."
    • 9.6 "Terrific location."
      8.8 "Great parking, according to 88%."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
    • 8.7 "Good value."
    • 8.5 "Breakfast is good."
    • 6.3 "Rooms are ok."
      5.5 "Only 55% said rooms were big enough."
      5.9 "Only 59% thought the shower was ok."
    • 5.9 "Average comfort."
      5.5 "Only 55% said rooms were big enough."
      5.7 "For only 57%, the noise level was all right."
    • 5.9 "Internet is average."
      6.0 "60% thought the wifi quality was ok."
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    Overall rating

    9.2 Excellent
    Based on 426 reviews
    • 9.9 "World class service."
      10.0 "100% found the staff to be very friendly."
      10.0 "Management was excellent, said 100%."
      10.0 "100% thought the service was very professional."
      10.0 "100% said the reception staff was great."
    • 9.4 "Terrific location."
      8.6 "Great parking, according to 86%."
      10.0 "City centre within easy reach, said 100%."
    • 8.7 "Good value."
    • 8.5 "Breakfast is good."
    • 7.6 "Good vibe."
      9.7 "97% enjoyed the friendly atmosphere."
      8.1 "81% said it was a stylish hotel."
    • 6.1 "Rooms are ok."
      5.7 "Only 57% said rooms were big enough."
      5.5 "Only 55% thought the shower was ok."
    • 6.0 "Internet is average."
      5.9 "59% thought the wifi quality was ok."
    • 5.8 "Average comfort."
      5.4 "For only 54%, the noise level was all right."
      5.7 "Only 57% said rooms were big enough."
    View all review categories

    Overall rating

    9.1 Excellent
    Based on 120 reviews
    • 10.0 "World class service."
      10.0 "100% found the staff to be very friendly."
      10.0 "100% thought the service was very professional."
      10.0 "Management was excellent, said 100%."
    • 9.6 "Terrific location."
      8.7 "Great parking, according to 87%."
    • 8.6 "Breakfast is good."
    • 7.6 "Good vibe."
      9.5 "95% enjoyed the friendly atmosphere."
    • 6.4 "Rooms are ok."
      5.3 "Only 53% said rooms were big enough."
    • 5.5 "Average comfort."
      5.3 "Only 53% said rooms were big enough."

    Overall rating

    9.1 Excellent
    Based on 89 reviews
    • 9.9 "World class service."
      10.0 "100% found the staff to be very friendly."
      10.0 "Management was excellent, said 100%."
    • 9.6 "Terrific location."
    • 8.2 "Breakfast is good."
    • 6.6 "Rooms are ok."
    • 6.2 "Average comfort."
      6.0 "For only 60%, the noise level was all right."
    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Good to know
    "Accessible parking"
    "Friendly service"
    "Good management"
    "Professional service"
    data provided by TrustYou

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