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The view was fantastic and the room was ok. Pool area was fabulous We were charged for items from the minibar which we never had. Were woken at 12 midnight on the first night of our honeymoon and told we had to change room. Told it was our honeymoon but got no welcome basket for it.
The hotel provided an excellent buffet breakfast which was included in the price. The view of the Bay of Naples was magnificent, particularly from the dining room. I also had dinner there and the service was excellent and friendly.
The balcony and the seaview The room The central location.
View is spectacular and the walk along the beach is great. Breakfast is good. Carpets and walls looking a little tired, but certainly everything is clean!
Sorry, not much. Breakfast overlooking the sea but inside away from the traffic is the best I can come up with. Hard lumpy bed. Pool closed on arrival. Refusal to provide iron/ironing board to tidy my dress before going out, curt to point of rude reception staff but most important no one smiled - not even once.
The room was cleaned every day and the sheets changed daily. The decor was lovely but there was a lot of unfinished work in this area. For example a fixing had been put on the wall and the plaster had broken away and no one prepaired the damage.
Good, spacious rooms. Good view from some of the rooms. Staff are helpful and courteous. Very good location. The re are not that many choices for breakfast and lunch. Same menu repeated.
Staff were lovely. We had a problem with our room when we checked in initially and we were moved without any hesitation. Also, when we were leaving we asked for a recommendation for a hotel in sorrento and Monica, a fabulous lady helped us to secure a hotel for 8 days. This was completely above and beyond and we very much appreciated it. She had also recommended a beautiful place for dinner near the hotel. Good helpful staff working in a hotel in a new city for visitors are worth their weight in gold, this lady in particular was exceptional! No complaints about the hotel and the location was good. Naples is abit nuts though, 2 days is plenty!
Beautiful view of the castle, the sea and the mountains.
I love the location and room. However, the breakfast was the only poor parts. Their coffee is a shame of Italy. If the tourist comes to Italy at the first time and drank that coffee, they will all think that Italian coffee is horrible,,but the truth is one of the best. They should really change that coffee and stop serving conserved fruits, Naples has wonderful fresh fruits!!!
The staff was helpful and nice They need to update the hotel a bit it's very dated it's like stepping into 1945. They need to make the hotel like Thr terrace they have on the very top there is a restaurant there and it's the only area of the hotel that I would consider a 5. Star.they should use the style of that restaurant for the entire hotel.
Good position good views good breakfast. But its opulence is fading fast and the spa/pool etc was closed as it was Sunday - this is not stated in the web site so the value was poor as we had expectations that did not come to fruition. No use of pool. Old fashioned.
Old. Needs a complete renovation of interior. Wi fi also needs to be updated and strenghthened. Location and rooftop restaurant are only selling points right now.
best position in Napoli, very nice hotel and staff, especially the girl from reception who is very nice and beautifull
Old world charm and great location. Staff was very helpful. Rooms were a bit dated.
Excellent staff, fantastic room,bueautiful view, good breakfast, good decor. No
They implied that breakfast was included then we got whacked for 27 a head on breakfast. Most expensive muffin I ever ate
Amazing views, great location Limited catering, no evening meal and even basics like snacks in the evening were not available
The staff were extremely helpful. I had no problem with the language and they could all speak English. All staff were eager to please and offered excellent advice on where to eat and where to go to experience Napoli. The services offered were exceptional and I was treated as a special guest. I recommend this hotel to anyone going to Napoli.
Close to dining and shopping. Close to the port to catch the ferry to Capri and the other islands. Its the best hang out spot in naples. Staff was friendly.
the staff and the comfort cooperation with staff,because of their poor english..
Luxury hotel, well situated. Great breakfast on the tarrace - excellent personel (Mr Mario). Good room service.Tasty meals. Perfect barman Not fully satisfied with Concierge and reception personel - they seemed to have something more important to do than paying you enough attention. Parking - you have to go on foot to pay and to collect the car
The location is great. The music of a wedding in the hotel was loud until late hours in the night. this is not acceptable in a hotel like this.
Reception by personel was terible:poor english, unfriendly (few persons starting by manager of reception) Very expensive for price paid. For breakfast large choice but personel disputing between them, not profesional behaviour. It is the first time when I see something like this. Our 10 days holidays in Italy (Florence, Genoa, Tuscany, Milano) were fantastic but not in this hotel. Sorry because behind are people & familly, but something has to change.
The location was great. Walking distance to many restaurants Seemed like one day this was a grand hotel. Today it's old and dusty. The room size was great but the sheets were rough and the hallways looked like they needed to be vacuumed.
Excellent hotel in perfect position with professional staff . Has everything anyone could wish for was an ideal base for three wonderful days in Napoli no
We had a wonderful stay. The staff were very helpful.
The location of the hotel was great so was the open buffet breakfast. Even though the rooms are poorly decorated and a bit tired, I think the location was so great that you can oversee these minor details.
Location was perfect
Spa bath not functioning.Could not be repaired,resulting in forced change of room on second day (re-packing,unpacking cases).Bottle of local red wine offered for inconvenience.
Usual common hotel with classic interior. Not much special. Harbour view was nice. Averange breakfast, internet is for extra pay
It was clean, comfortable and the staff where very helpful. The location was brilliant!!
The view of Naples harbor.
Triple was a great size for 3. They gave us a boxed breakfast to go as we left very early in the morning for a flight. Only stayed 1 night, but it was in a great location. Near lots of restaurants. They need magnifying mirror in bathroom
Great location! Staff not very attentive.
The exellent room and the Quality of the reception staff It was perfect
Overall the hotel was very good and in a fabulous location. It was quiet and peaceful but only a few minutes walk from most relevant areas with some excellent restaurants nearby. Apart from the bar/restaurant the staff were excellent and very helpful! The bar staff were very disinterested and it seemed like too much trouble for them to serve us - and then we were completely ignored when we went down for a restaurant meal - so we just dined out instead!
Good views, good location Although good location it was a bit noisy
I loved the location and the staff was very friendly, picturesque views yet close to the beach and gorgeous pool, great breakfast
The hotel was even better than we expected. We were met personally by the owner. The mini bar in the room was at no additional charge as were the coctails available in the afternoon in the lobby sitting room. It was decorated absolutely beautifully. An electric tea kettle was available in the room with tea and coffee. I would not stay anywhere else in Naples.
La posizione e la vista sono magnifiche RIdicolously overpriced! It is impossible sleep in the room with seawiew that are the most expensive. The noise from the street till very late at night makes impossible resting.
From the moment we arrived the staff were there to help and make our stay as wonderful experience as possible.
The hotel is in an excellent location for walking about the city center, ferry terminals, views of the harbour and for walking along the waterfront promenade. We also enjoyed historical aspects of the hotel itself; it has a great deal of character is beautifuly decorated. The rooftop breakfasts were delightful and the entire staff was friendly and most helpful.
Staff were excellent and took time to explain how to get to places of interest and gave great advice on restaurants etc. Rooms were very clean and well looked after. Hotel in an excellent location with lovely view of bay and Vesuvius and in good proximity to ferries, buses, restaurants and shops. All in all really enjoyed the stay. Everything was good if not excellent, bedrooms maybe need modernisation but not really a criticism as very well maintauned.
From the manager to the house maid, their willingness to make our stay a memorable one, was faultless.
Good ambiance, nice vieuw, nice staff A lot of noise from the street.
Lovely art nouveau hotel.Clean and quiet( for Naples) fantastic position, lovely rooftop garden.Free bar! Taxi service is expensive,check before you agree anything!
Excellent service, nothing was too much trouble and breakfast on the terrace in the sun was wonderful.
Location is perfect in Santa Lucia (a better area in Napoli, bus stops, supermarket, good cafes nearby on Via Santa Lucia, one block away from the sea, close to port). Air conditioning, free internet access (with own laptop or 2 offered by hotel next to the reception, helpful and friendly reception staff, good breakfast area, good presentation. Strongly recommended if you consider to stay in Napoli. Taxi to hotel is approx 12EURO. It is not a luxury hotel, but everything is reasonable and good as what we expected. If they can offer a better breakfast and a cooler fridge, it will be perfect! Overall we like the hotel. Please note that different buses run at different times (morning and afternoon on different sides of Via Santa Lucia). You will need to transfer at a nearby piazza if you are going for city trips.
Very nice location, friendly staff, very decent price The bathroom could have been cleaner, specially the shower
very close to port, and to safe areas, for dining , shopping. ,, not being able to get breakfast, early in am.
the only thing that me and my friends didn't like about Hotel rex was that it didn't have a dinning room, we had to order breakfast the night before, and it was delivered to the room. 1 not the time we ordered it was too early. 2 didn't get what we ordered. that was a little disappointing.
Convenient but quiet situation
Very good location, and really quiet, for Naples. Close to Castel D'Ovo and Borgo Marinaro with good choice of bars, resaturants and great atmospheare. Breakfast menu might be improved with few slices of cold meet or cheese, yet we liked the idea of eating in the room.
the staff's help the place intestine ones' bluster after midnight
The hotel stays just few steps from the coast, very central location, very delicious restaurants nearby. The hotel is quite new. The aircondition unfortunately is not working. The rooms are extremly hot. The price is including breakfast but the breakfast consists of just coffee and some bread
Eveything was good! only one minus--when u sleep in the morning ,,staff begin to clean rooms so early in coridor and we always wake up )not bad ,,but a lit bit discomfort ))
The hotel has a nice location in a safe part of Naples near the waterfront and the castles and easy walking distance to the fascinating Spanish Quarter of Naples. The rooms are small and simple but very clean. As a nice touch, you order your breakfast in advance and it is delivered to your room each morning. The hotel staff were very pleasant and helpful.