Overview

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Element New York Times Square West

311 West 39th Street, New York, NY 10018, United States
+1 212 643 0770

£154+

Overall guest ratings

8.3/10 Excellent
Based on 9,183 reviews

Review highlights

  • 9.4
  • 9.4
  • 6.9
  • 6.8

Good to know

  • Good kitchenette
  • Great view

Nearby

    show all

    About

    Welcome to Element New York Times Square West, 3 blocks from the lights of Broadway and 8 miles to LaGuardia Airport. We’re a short walk to Macy’s and Radio City Music Hall, and steps to the subway for easy access to the city’s must-see sites. Maintain your balance. Our state-of-the-art fitness center and healthy food options help you be at your best. Bright and open multi-purpose public spaces are inspiring settings for work, play, socializing, and unwinding. Energize in a smarter space. Our open-flow guest rooms are designed to meet all your needs, with fully-equipped kitchens, the signature Heavenly® Bed, and more, all thoughtfully arranged to rejuvenate you for work or play.

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    Starwood Hotels

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • No smoking
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Laundry facilities
    • Kitchen/Kitchenette
    • Free Internet
    • Parking (surcharge)
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    8.3 Excellent
    Based on 9,183 reviews
    • 9.4 "Incredible bar."
      9.9 "Delicious alcoholic drinks, according to 99%."
      10.0 "100% thought beverage prices were a great value."
    • 9.4 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      9.9 "Near to public transport, according to 99%."
      9.9 "City centre within easy reach, said 99%."
      9.4 "94% liked the proximity to shopping."
      7.1 "Great parking, according to 71%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Good access to the airport, said 100%."
    • 9.2 "Excellent wellness & sports facilities."
      9.4 "top-notch fitness area, thought 94%."
    • 8.9 "Good value."
      9.6 "96% were happy with the price of the breakfast."
      9.9 "99% were happy with the price."
      10.0 "100% thought beverage prices were a great value."
      9.9 "99% thought it was a great value."
    • 8.6 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
      8.9 "89% said the recreation staff was great."
      8.6 "86% were happy with the shuttle service."
    • 6.9 "Average comfort."
      6.8 "Only 68% said rooms were big enough."
    • 6.8 "Internet is average."
    • 5.4 "Breakfast is mediocre."
    • 3.3 "Bad amenities."
      3.3 "67% thought the building wasn't nice."
      1.2 "88% complained about the elevator."
      2.7 "For 73%, the lobby entrance was sub-standard."
      4.8 "52% found the grounds unpleasant."
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    Overall rating

    8.4 Excellent
    Based on 4,958 reviews
    • 9.5 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      9.9 "Near to public transport, according to 99%."
      9.9 "City centre within easy reach, said 99%."
      9.4 "94% liked the proximity to shopping."
      7.4 "Great parking, according to 74%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.4 "Incredible bar."
      9.9 "Delicious alcoholic drinks, according to 99%."
      10.0 "100% thought beverage prices were a great value."
    • 9.1 "Excellent wellness & sports facilities."
      9.2 "top-notch fitness area, thought 92%."
    • 8.8 "Good value."
      9.5 "95% were happy with the price of the breakfast."
      9.9 "99% were happy with the price."
      10.0 "100% thought beverage prices were a great value."
      9.9 "99% thought it was a great value."
    • 8.5 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
      8.0 "80% said the concierge service was amazing."
    • 6.3 "Internet is average."
      5.5 "55% thought the wifi quality was ok."
    • 5.3 "Breakfast is mediocre."
    • 3.5 "Bad amenities."
      3.5 "65% thought the building wasn't nice."
      1.4 "86% complained about the elevator."
      2.7 "For 73%, the lobby entrance was sub-standard."
      4.4 "56% found the grounds unpleasant."
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    Overall rating

    8.2 Excellent
    Based on 3,030 reviews
    • 9.5 "Incredible bar."
      10.0 "100% thought beverage prices were a great value."
      9.9 "Delicious alcoholic drinks, according to 99%."
    • 9.2 "Terrific location."
      9.4 "94% liked the proximity to sightseeing."
      9.9 "Near to public transport, according to 99%."
      9.8 "City centre within easy reach, said 98%."
      7.0 "Great parking, according to 70%."
      9.5 "95% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
    • 9.0 "Excellent wellness & sports facilities."
      9.3 "top-notch fitness area, thought 93%."
    • 8.6 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
    • 7.3 "Nice rooms."
      8.3 "83% said the beds were comfortable."
      7.3 "73% said rooms were clean."
      7.8 "78% were happy with the bathroom."
      9.1 "91% found the kitchenette to be good."
      8.7 "87% thought the view was good."
      9.4 "94% liked the big bathroom."
      9.5 "95% loved the minibar."
      8.7 "87% enjoyed the shower."
      8.3 "83% appreciated the modern rooms."
      7.1 "71% said the bathroom was clean."
    • 6.8 "Internet is average."
      6.2 "62% thought the wifi quality was ok."
    • 5.5 "Breakfast is mediocre."
    • 2.9 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."
      1.1 "89% complained about the elevator."
      2.4 "For 76%, the lobby entrance was sub-standard."
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    Overall rating

    6.9 Good
    Based on 91 reviews
    • 9.2 "Terrific location."
    • 8.8 "Good value."
      9.6 "96% were happy with the price of the breakfast."
    • 7.9 "Good service."
    • 6.8 "Rooms are ok."
      6.9 "Only 69% said rooms were big enough."
    • 5.8 "Vibe was decent."
    • 5.4 "Breakfast is mediocre."
    • 3.3 "Bad amenities."
      3.3 "67% thought the building wasn't nice."
      1.4 "86% complained about the elevator."
    View all review categories

    Overall rating

    8.2 Excellent
    Based on 1,101 reviews
    • 9.5 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      9.9 "Near to public transport, according to 99%."
      9.8 "City centre within easy reach, said 98%."
      10.0 "100% thought it was easy to get to the train station."
    • 9.3 "Excellent wellness & sports facilities."
      9.5 "top-notch fitness area, thought 95%."
    • 9.2 "Incredible bar."
      9.9 "Delicious alcoholic drinks, according to 99%."
      10.0 "100% thought beverage prices were a great value."
    • 9.0 "Excellent value."
      9.6 "96% were happy with the price of the breakfast."
      9.9 "99% thought it was a great value."
      10.0 "100% thought beverage prices were a great value."
      9.9 "99% were happy with the price."
    • 8.4 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
    • 6.9 "Average comfort."
    • 6.9 "Internet is average."
      5.9 "59% thought the wifi quality was ok."
    • 4.5 "Breakfast is below average."
    • 3.7 "Bad amenities."
      3.6 "64% thought the building wasn't nice."
      1.0 "90% complained about the elevator."
      3.2 "For 68%, the lobby entrance was sub-standard."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Good kitchenette"
    "Great view"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention
    times square
    great central location
    port authority
    heart of midtown
    staff were very helpful
    happy hour
    great suggestions
    free breakfast
    slow elevator service
    public area is also small
    location is very good
    decent view
    great room
    new york city
    breakfast is simple
    wait time
    small elevators
    elevator wait
    breakfast and happy hour
    central location to the heart

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