Park Lane Hotel

Best Grounds

Pros: Size of the room and location were good.

Cons: This property needs to be renovated. It's old and the carpets are disgusting. It's also very dark and while I understand that it saves energy which I am all for, it's too dark.

Pros: The view.

Cons: The room smelled bad, the overall look is shabby and drab and whilst some of the staff were helpful, many were downright rude.

Location is great but the customer service was not

Pros: The location of the hotel is perfect, On the edge of Central Park minutes from 5th avenue shopping. There are some restaurants nearby too. If you are interested in doing something touristy the horse and carriage rides are right outside.

Cons: Where to begin. I was only there for one night and it was extremely expensive. On top of that they charged me a $35.00 "facilities fee" which was for WiFi, cocktail happy hour, and other amenities. I used the WiFi which worked fine but the cocktail happy hour was a disaster, very disorganized and the staff wasn't super pleasant. I wish I had the choice of adding on these extras. Also, upon check-in the key machine was not working so I was not authorized a room key. Each time I needed to go into my room I had to ask someone; one time I was waiting in the hallway for 30 minutes until someone showed up. It could've been a better experience.