Overview

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The Charles Hotel

209 Queen Street, Niagara-on-the-Lake, ON L0S 1J0, Canada
+1 905 468 4588

£118+

Overall guest ratings

8.9/10 Excellent
Based on 266 reviews

Review highlights

  • 10.0
  • 9.7
  • 9.3
  • 5.8

Good to know

  • Very quiet
  • Friendly service
  • Friendly atmosphere

Nearby

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    Amenities

    • Babysitting or child care
    • Internet
    • Concierge service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Free parking
    • Storage available
    • Free Wi-Fi
    • Non-smoking rooms available
    • Terrace/Patio
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.9 Excellent
    Based on 266 reviews
    • 10.0 "Incredible bar."
    • 9.7 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      8.0 "City centre within easy reach, said 80%."
    • 9.3 "Food is to die for."
      9.6 "96% loved the menu selection."
    • 9.3 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.3 "83% found the restaurant service to be one of the best."
    • 6.7 "Breakfast is mediocre."
    • 5.8 "Average cleanliness."
      5.0 "Only 50% said rooms were clean enough."
    • 5.6 "Rooms are ok."
      5.5 "For only 55%, the bathroom was ok."
      6.0 "Only 60% thought the shower was ok."
      5.0 "Only 50% said rooms were clean enough."
    • 5.2 "Average comfort."
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    Overall rating

    8.8 Excellent
    Based on 250 reviews
    • 9.6 "Terrific location."
      8.0 "City centre within easy reach, said 80%."
    • 9.4 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.3 "83% found the restaurant service to be one of the best."
    • 9.3 "Food is to die for."
      9.8 "98% loved the menu selection."
    • 8.5 "Vibe was good."
      9.9 "99% enjoyed the friendly atmosphere."
      9.1 "91% said it was a stylish hotel."
    • 6.6 "Breakfast is mediocre."
    • 6.2 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
    • 5.9 "Rooms are ok."
      5.3 "Only 53% thought the shower was ok."
      5.5 "Only 55% said rooms were clean enough."
    • 5.2 "Average comfort."
    • 4.8 "Value below average."
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    Overall rating

    9.1 Excellent
    Based on 15 reviews
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 9.0 "Food is to die for."
    • 5.6 "Rooms are ok."
    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Good to know
    "Very quiet"
    "Friendly service"
    "Friendly atmosphere"
    data provided by TrustYou

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