It was really bad experience. The office was closed after waiting for the shuttle forever then I get ride there found out they are closed, even I checked with them earlier and they said they will wait for me because they have my flight number and they know what time it land.

2.0 Poor

Anonymous, Jun 2024

Intermediate

The car overheated because there was not enough cooling liquid in the car so we had to pull over on the side of the highway. Budget road sided asssistance was not helpful because they wanted us to wait several hours in 90 degree heat for a tow truck to come. Customer service was also rude and not helpful when we asked for a refund for the vehicle that did not work properly.

6.0 Okay

Anonymous, Jun 2024

Pick-up truck

The first truck stank of cigarette smoke. The agent tried to get us a different truck, but it was parked in. Then he left, and we were given the same smoky truck. Finally, an hour and fifteen minutes after arriving, we had our vehicle. The truck had many broken glass bits all over the bed and back seat. We did not get cut, but we did get to put a knee and hand on the glass a few times. Overall, it was ok. The truck did its job. Drop-off was super easy.

4.0 Mediocre

Anonymous, Jun 2024

Economy

We had to wait 45 minutes under the sun with no explanations

10.0 Wonderful

Karmen, May 2024

Luxury SUV

We arrived at a very busy time but every member of the staff was friendly, kind, and helpful. The vehicle reserved for us was a little too small because our sons are 6’7 and 6’5 but the attendant didn’t even blink an eye. She said give me a sec and she found us a Ford Expedition which was perfect leg room for our giants ;). We weren’t the only ones who had special requests but through it all were so impressed with how the staff remained calm and were quick to come up with solutions. We would definitely rent from this location again!

Avis

7.7

Good

Read 24 reviews

Cleanliness

7.4

Comfort

7.7

Pick-up/Drop-off

7.7

Value for money

7.7

One location in North Ridge

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Locations in North Ridge (Alexandria)

2600 Richmond Highway

+1 703 419 5815

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

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2.0 Poor

Clem, Apr 2025

Supplier choice

Avis in Arlington was ok but in dayton where we returned the car they said they would email a receipt right away and they didn't. Now a day later and still no receipt. So frustrating.

8.0 Very Good

Anonymous, Aug 2024

Full-size

All was OK

6.0 Okay

Anonymous, Apr 2024

Passenger van

The lady at the counter when I went to pick up the car was super nice. What I didn’t like: my flight got in after 11pm when Avis closed, but I knew that would be a problem ahead of time so I had called and spoken with someone and they assured me that they would wait for me. However I got off my plane and no shuttles were running for Avis and I wasn’t able to get my car that night. I had to wait till almost 7am before one of the shuttles would allow me to get in and for then to take me to Avis.

10.0 Wonderful

Anonymous, Oct 2022

pick up was easy; extending the rental was easy

Enterprise Rent-A-Car

6.5

Okay

Read 5 reviews

Cleanliness

6.5

Comfort

6.8

Pick-up/Drop-off

6.7

Value for money

6.2

3 locations in North Ridge

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Locations in North Ridge (Alexandria)

2020 Richmond Hwy

+1 703 418 7240

Opening times not available

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2778 S Arlington Mill Dr

+1 703 820 7100

Monday	07:30 - 17:00
Tuesday	07:30 - 17:00
Wednesday	07:30 - 17:00
Thursday	07:30 - 17:00
Friday	07:30 - 17:00
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

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2804 S Eads St

+1 703 418 7240

Monday	07:30 - 17:00
Tuesday	07:30 - 17:00
Wednesday	07:30 - 17:00
Thursday	07:30 - 17:00
Friday	07:30 - 17:00
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

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Reviews

4.0 Mediocre

Gian, Apr 2021

Pros:

Reserved a mini-van online and called Enterprise support to confirm that mini-van will be available that weekend. They assured that either mini-van or something similar will be available that weekend. Then got a call a day before that they couldn't guarantee the vehicle that I wanted. I ended up getting a small SUV. Very disappointing!

Cons:

This car company doesn't seemed to guarantee a vehicle you reserve online. I went through couple Enterprise rental location and both couldn't provide mini-van or large SUV.

9.2 Wonderful

Anonymous, Oct 2020

Pros:

All was easy!

Cons:

The price was high compared to rental prices I’ve experienced before. It was a big chunk of our weekend expense.

10.0 Wonderful

Tiffany, Jul 2020

Cons:

Nothing it was outstanding I really appreciate you all

9.2 Wonderful

Anonymous, Jun 2020

Pros:

Staff friendly. Easy pick up and drop off.

Cons:

Bit of a line up at 9 when it opened so took 30 minutes to get the car.

10.0 Wonderful

Anonymous, May 2020

Pros:

Staff at Crystal City location very nice and helpful. Car was great, super comfortable, and the price was fantastic.

Sixt

7.5

Good

Best rated

One location in North Ridge

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Locations in North Ridge (Alexandria)

2500 National Avenue

+1 888 749 8227

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

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Payless

5.2

Fair

One location in North Ridge

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Locations in North Ridge (Alexandria)

2500 National Avenue

+1 800 729 5377

Monday	09:00 - 12:00
Tuesday	09:00 - 12:00
Wednesday	09:00 - 12:00
Thursday	09:00 - 12:00
Friday	09:00 - 12:00
Saturday	09:00 - 12:00
Sunday	09:00 - 12:00

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Elita Rent A Car

4.0

Mediocre

One location in North Ridge

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Locations in North Ridge (Alexandria)

Washington Airport Ronald Reagan National DCA

+1 703 838 1666

Opening times not available

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E-Z Rent-A-Car

No score available yet

One location in North Ridge

Locations in North Ridge (Alexandria)

2600 Jefferson Davis HWY

+1 703 838 1666

Monday	05:30 - 23:59
Tuesday	05:30 - 23:59
Wednesday	05:30 - 23:59
Thursday	05:30 - 23:59
Friday	05:30 - 23:59
Saturday	05:30 - 23:59
Sunday	05:30 - 23:59

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No reviews available

Europcar

No score available yet

One location in North Ridge

Locations in North Ridge (Alexandria)

Please Go To The Advantage Counter

+1 703 838 1666

Opening times not available

Filters

No reviews available

29 travellers who hired a car in North Ridge gave the car agency they used an average rating of 6.6

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