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Comfortable, clean rooms Restaurant only opens when it feels like opening. When you arrive back at hotel after a hard day's work to find the restaurant closed it is very disappointing and not acceptable for a four star hotel.
Nice atmosphere in the hotel and very friendly and informative staff Buffet meal wasn't the greatest.
very good breakfast, near train station (40 min. to airport, 20 min. to city center)
close to s-bahn
close to railway, good breakfasts, helpful staff was surprised to find bottom of bath dirty -- as if someone had been working on the drain
clean room, hot water and good water pressure for the shower, hot water kettle in room Door handle to room extremely hard to turn (even after it was supposedly "fixed". Restaurant food OK, but not great.
friendly and helpfull staff
The location is excellent as it is very close to the S-Bahn station which made it easy to get to the center of Frankfurt. The restaurant service.
Very well located hotel with easy access to Frankfurt.
Nice room; good air conditioning, quiet.
Proximity to FRA and shuttle bus service. Very modern and clean. Nice bar in hotel.
The shower, bed and pillows were nice. Is all we liked. Terrible customer service starting at the shuttle at the airport. The service did not improve at any point of our stay. We are a couple with a baby and we had 3 bags, a stroller, a car seat and two backpacks and no one offered any help loading or unloading the luggage off the shuttle (while all other shuttles at the airport provided that service for their guests ie Holiday Inn). Nothing changed in the hotel either, we dragged all the bags by ourselves from the shuttle to the room, not something I would expect from a 5 star hotel. The following morning we were trying to take a shuttle but the lady shut the door in front of us while we were trying to bring all the luggage to the bus. The room was ok but a bit small. The satellite TV is lacking entertainment programs in English language.
Clean rooms, friendly staff, modern decor
The Hotel was very modern and close to the airport. The room had a huge bathroom with heated floors. Everything was clean and very comfortable. I stayed on the 9th floor and had a lovely view of the city. I used the pool and the sauna, which were very nice too. The free shuttle was convenient and ran every 15-minutes from the hotel to the airport. I booked my breakfast with the hotel together, which was cheaper then the $28 Euro price that they were asking for at the hotel. I would certainly stay at this hotel again! I booked this hotel through Kayak and at check-out the hotel staff refused to give me a receipt, which I needed in order to get reimbursed by my office. Internet was a bit slow in the room and in the business center.
Location, shuttle service, cleanliness Phone connection to the reception did'nt work so had to go all the way down each time that I wanted to talk to them. That needed to be done often as no crib was supplied for our 6 month although explicitly requested. Upon arrival no crib was in the room, so another request was made, but after being our for the entire evening, upon return no crib was yet in the room. Overall a nice hotel in a good location but disappointed by this issues that were not solved promptly.
Room was a typical airport airport. We stood in line for two hours to get our confirmed room. Delta had cancelled flights and there was a long line of people wanting a room. I mentioned twice that we were confirmed guests and should be compensated for our long wait in line. We were ignored both times.
convenience. excellent transportation to and from airport wifi never worked in my room
The rooms were well-designed, bright, and clean. The free internet is nice, although it is slow. The airport shuttle is convenient. The breakfast is expensive. Perhaps you could offer other options than the full buffet. E.g., continental buffet, order eggs and toast, etc.
cleanliness and quiet setting room was too small
I found using the Internet frustrating. It would just die when I was using it. I tried to downloading a library book and could not do it. Then I paid for the upgrade Internet and it would stop working while I was downloading. The "free" internet was slow.
Staff was very efficient and explained everything quickly. Lounge was open late to get a quick bite. Shuttles left every 15 minutes starting at 5am.. I was on that one. No gift shop - wanted a watch in a display case, but no one could open it for me between 8pm and 6 am...
The "Faces" restaurant was really lovely and welcoming, and the food was excellent. The airport shuttle was very convenient. The wifi was awful- neither of us were able to connect at all using the free wifi.
The rooms smelled like people have smoked.
this is a hotel for business travellers who need to be at the airport. and yet, what business traveller does not need internet? the extortionate price of 19 euros gets you horrible, lagging, interrupted, unreliable and slow internet access from your room, and the free wifi in the lobby does not make up for this extortion. when you pay over 200 for the small room already, internet should be included
The rooms were nice and modern, very convenient location. Breakfast is not included and when I was asked if I wanted the breakfast package, the front desk failed to mention it was 25 euro per person before asking to swipe my card. This hotel should never even think of charging 50 euro for what is included at 99 percent of hotels. Their food prices in the restaurants were also absurd across the board. Nice hotel but felt like I was being squeezed for every nickel and dime possible. Expected more than this.
the ease of connecting to trains fior busines and shopping.nothing nothing.
This is the perfect place if you are flying in or out of Frankfurt. I would highly recommend to anyone.
Best location Tv channels were not working properly. Tv experience was below averag. Bathroom sink faucet was leaking
Nice location, beautiful room, very quiet for airport.
Bed comfort Room layout Free water bottles Robe+Slippers Restaurant was excellent In-room WiFi not working No Free WiFi everywhere (Lobby yes)
Access to and from ICE train great.Clean and spacious, luxurious. Restaurant prices on high side. Breakfast not included in room price
Never leaving the building to go from the train station to the hotel, then to the airport terminal the next morning was incredibly convenient. The window curtains did not close fully at each end of the window, which allowed some light into the room at night. The bathroom floor had a blunt edge of raised stone-like flooring material at the threshold. I had to fold a towel several times and lay it over the threshold in order not to catch my toe and stub it or trip. Poor design!
Location to airport Pricey
Breakfast was very expensive.
Location Unairconditioned breezeways/hallways.
This is an airport hotel, and it carries out that function well. The location is obviously great (directly on top of the train station, a comfortable indoor walk away from the terminal). Some earlier reviews suggested that there was a charge for wifi usage; this seems to have changed as the Wifi I used was not only free but stable and decently fast. Nothing reeaally bothered me, but it fosters the typical fear of breathing on the wrong thing for fear you'll be charged for it. They charge a 50-euro fee at check in to cover "incidental expenses" – uh-oh.
Attached to terminal 1. Easy, covered walk to the airport in the AM. Difficult to locate initially. I knew it was essentially in the train station, and it still took us about 20 minutes to find it. Essentially no signs (about hotels) in the train station. We finally took an elevator up (thinking it couldn't be down), then we found signage. Easy after that.
Quiet Clean Location directly at the airport
Very good hotel in overall, good bathroom, amazing people from front desk, good security for the elevators. Poor information on how to get through it from the airport, confusing AC adjustment, below average bed, could be cheaper. Missing more worldwide channels. Could have more food / drink options close. Would be nice to have flight information available at the lobby at least.
Location and facilities. Nice and comfortable room Price is to high for what the hotel offers but the location is top...
We chose this facility for ease to all transportation.
Location Clean rooms We couldn't use underground parking because we were there for just a night, instead we had to use parking outside and every time we drive out we had to use the key from the front desk, which was very inconvenient. Also, we bought a glass of milk and water and the price was too high.
It was close to the Airport. shuttle bus service available. Staff are very helpful.
Nice clean modern hotel Too far away from exhibition
The setting and conversion of an old historic building into a hotel was very good. The history of the building should be briefly mentioned in the hotel brouchers. The breakfast was good but over priced. It shold not be priced more than Ten euros (10 euros).
Very friendly and helpful staff, huge room, value for money
By 8am the morning cleaning staff woke me and my wife up,by banging noses in the room next door.But other than that this is by far the best hotel ive ever stayed at and my wife liked it too. The building is unique and since I was in room 333,I had to go across the building across the bridge to the other building,at first I understood from what I was explained that I had to walk around the building? I had to ask twice where my room was,very confussing.
The lighting at the front desk and lobby was so bad I couldn't read the check in form or read a paper in the lobby or bar
Comfort and new facilities
hotel is clean and looks like new to me but you should put more internet access in the hotel lobby. lack of toilet stuffs like shampoo and towels
silence no rent car, no enough information about place of hotel, no any activity except bar
The plaza is in a great location for my business,it has helpful staff & always provides a comfortable stay with a great breakfast to start your day.
I like the hotel design. The facilities in the rooms can be improved upon. TV should be upgraded to flat screen especially in the business room. The bed should be improved upon. Bathroom niceties should be improved upon
Personal attention to guests needs and wishes. Rooms were luxurious, comfortable and well kept, I will come back.
Center of the city location, perfect for both shopping, dining and business. Modern decor, great rooms with city views. Front desk is a pleasure to deal with....quick, knowledgeable and will do all possible to help every way the can. No lines or wait time checking in or out. Breakfast is fantastic, both assortment and service. The only hotel really to stay in Frankfurt. For those expecting massively large reception hall, this is not it. It is a boutique hotel, but what a hotel this is.
An absolute gem. Make sure you stay there. Nothing
Everything. Best hotel for the value. Breakfast buffett was really goo The food at the Lebanese restaurant was just o k
From the reception staff to the bar staff - Excellent all around Will stay there again on my way through town. Excellent location
I feel that i am in my country It need to renew
Most everything Nearly nothing but if there is complementary water in the room
Great location and beautiful rooms. If you workout, you have access to a fantastic health club which next to the hotel. The rooms were what I would expect for a hotel of this calipher. However, common areas such as the lobby were small and became crowded with guests checking in and out. I was disapointed with the level of service from the staff. I had a maid wake me up on a Saturday morning before 8 AM wanting to clean my room. I wasn't even checking out that day. It took a number of staff levels and a fair amount of my time to get that situation resolved to my satifaction.
Rooms were very nice and luxurious. Could of had more selection or bigger areas for eating and drinking on site.
Amazing hotel close to to the shopping area and the Romer. Rooms were were well furnished and the staff was excellent. I accidentally left my glasses at the hotel, and they even shipped them to another German hotel free of charge (the hotel offered to shipped to our house in the US, but we wa tee them so I er so they had no issue shipping the to our hotel in Rothenburg). Everything. Great location, great staff and nice rooms. Highly recommend.
Good service at arrival and with the checkin to the flight. Nice room. Dinner and breakfast excellent. Difficult to shop in this district.
Loved the Hotel. Front Desk was fantastic. They upgraded our room when they couldnt find a twin room for us. Very nice breakfast with lots of choices.I will stay there again!
The french restaurant, we asked to have a healthy, without animal fat dinner and we got it, it was great. We got a room, which was not made (still not cleaned).
general atmosphere nothing
*great location , very friendly staff ,excellent service
well restored, older hotel parking was difficult, but that seems to be a common issue in the european cities
I had a sudden problem with personal transportation, and CARL, the concierge, took care of this problem right away.
The reception at the hotel was very friendly and helpful, although what was meant to be an upgrade because I had stayed there many times before turned out to be a room for the handicapped! The hotel is impeccably maintained and very well-equipped. I am always impressed at how friendly and efficient the staff are; Bravo to them and the managers behind their training!
Great location. Great bed and linens French restaurant was closed on Sunday. Bathroom cabinet and mirror frame had some damage due to humidity
the location,services, welcoming,location, friendly the restaurante of the hotel called Oscar, food wasnot that good, the atmosphere of the restaurante below the emageof thehotel, but thier waters served kindly.
Friendly staff, clean hotel. Good breakfast (paid additionally, 12 euros) The hotel leaves some snacks and water next to the TV-set. It has no explanation that it is actually a part the mini-bar - they look like a welcome snacks. At least that's how it is in other hotels. I had added items from mini-bar to my bill, which I did not used. The reception staff, although generally nice, has not informed that it was added to my bill. When discovered, they were polite enough to take it of from the bill. My room was close to the lift which has noisy doors. I was awaken by them each of the three nights I stayed in the hotel. Bathroom was exteremely small - actually it had no more than 2 sq meters - it is amazing how they managed to combine shower, WC and washing sink in it. It was OK for a short business stay though.
clean,satisfying breakfast. very expensive during exhibition time like all other frankfurt otels.
Clean, satisfactory breakfast. Quite far to the nearest metro station.
I originally booked with booking.com then cancelled the booking but got no reply twice! I was able to book directly during the musik messe - it was their last room. I have been anxious that my credit card has been debited for the booking fee even though I cancelled twice - better communication for this type of thing is important to allay peoples anxiety.
Nice stuff, location Not clean enough for 4 star hotel
Everything, especially the friendly Staff, spacious room, cozyness, relaxing atmosphere and location.
It was in a easy to navigate locality and close to the airport
Hotel staff friendly and helpful
Friendly, Clean and easy cab ride to the airport. Excellent Breakfast at hotel and a Great Itallian restaurant 2-blocks away. Have stayed here many times so very comfortable. Main shopping area is about a 15-minute walk from the hotel but really nothing to mention.
Friendly staff in both the resturant and bar area and the staff on the reception were very helpful for any questions that were asked. I would have liked a little more variety on the hot breakfast menu such as fried eggs, hot tomatoes and baked beans
Excellent Location in Frankfurt which is near Hauptwache. I could go shopping and take things back to hotel easily and continue shopping again. The nice room and nice view. I have the sickness and hotel staff are willing to help and send me to hospital. Next time I will stay in this hotel again.
Male front desk staff.
The staff were friendly and the location was excellent. Service was a bit slow at the breakfast buffet.
Hotel location. Bath and living rooms interior finish, furniture conditions and quality.
Gym is not complementary. Free internet only in the lobby, internet in room not complementary and very expensive.
Liked the high quality of service and the very comfortable room Very much set up for the business person on expenses very expensive breakfasts for example
Very nice hotel and Frankfurt was great. Wireless Internet was slow within the hotel.
The Breakfast was nice.The staff were good .
The location is excellent. I have booked a executive floor room and got instad a normal double bed room on the 10th floor. One the lower floor there was refurbishment goining on. There was a loud noise so we could not stay in the room. We paid a lot of money for a room that was not usable, because we had to work outside in a cafe. Only by night the noise stopped.
Quiet Hotel - Minibar attendant entered room without knocking- when he found I was eating my lunch he did not excuse himself he just continued to open the ninibar and access and refill the items. Very inconsiderate! The chambre maid did not understand English therefore could not understand my instructions. The price of the breakfast of Eur29 is very high for a buffet breakfast - the same price as the room service breakfast. the equivalent to USD35+ for a simple breakfast is extremely high.
reception excellent service I have agreed for qiuck check out, but now I dont have the final bill. If you can send me by e-mail&
Location,quitness ,staff,room,total lobby environment +elevators. definitelly amenities in the bathroom which are poor comparing to the total style and the reputation of the hotel.
The location was nice. And the glass shower... Was awesome! The food was okay if you like to eat nothing! Luckily there was a subway down the street! Also I got the Deluxe weekend package...and they never served the champane on arrival...
great room and seervice great breakfast buffett need and interior roonm street noise too loud
4 meters hight сeiling, transparent shower cabin inside the room, nice viev from the window, spacious room - these all tune a to a good mood!
Spectacular view on the frankfurter Skyline from the terrace restaurant and bar No direct access to the hotel doorstep for cabs or cars: you have to carry your load from the parking or the square in front of the hotel; breakfast is poor and the part of the restaurant devoted to breakfast tables carries heavy reminiscences of fryin oil still in the morning...
Very good location, really great room and bed. Breakfast was really good.
A good business hotel in the centre of the city
Beautiful rooms with a great view.
Close to metro and shops The room did not have a bath
Girl on reception who gave excellent service and help with our booking could not remember her name, also the beds were very comfortable. Disapointed because the television service in english was not working and we had to visit cinema instead.
Resturant,Service,Room small reseption
Great location, 5 minute walk to the shopping area and 10 minute walk to the heart of the Christmas markets. Staff very helpful and accomodating. Breakfast was included in our booking and this made it very good value. We also had free movies included in our stay and free wi-fi. The paternoster lift was a good experience. Lovely, comfortable, spacious, superior room. No complaints, great experience.
Hotel Hansa was convenient for me to walk to my business appointments. It is also close enough to the S Bahn and the centre of Offenbach so for me there was no need to hire a car or taxis. I was put in a smoking room but had asked for a non-smoking. Because the room was clean and quiet I did not try to change it.
Fresh, clean, friendly with very comfortable room and excellent breakfast. It was absolutely ideal for my needs. Convenient location on a quiet street. Excellent management and a feeling for the best of German values. I enjoyed three very special nights and breakfasts at Hotel Hansa. Many thanks. I loved every aspect, the management and owners, the room and facilities, the very generous and delicious breakfast.
It's too noisy. You can hear telephone sounds from next room, if you stay there. Is it three star Hotel? No...
Nothing. The room was small, toilet was small, tv was old and crap. I have booked hotels through booking.com in other german cities and it was nice but this hotel was just not worth the money paid. - hotel was old, it was far from the station
Verry friendly breakfast, pleasant breakfast room Bathroom reeking to vinegary. The room itself smells bad for old smok. During the day, they open the window (probably required) and turn off the heating. As I came back in the night after a hard working day, the room was cold as ice.
Front desk went to great lengths to assist in special requests. Very friendly and accommodating.
The room was clean and well serviced daily there is no restaurant and no bar to relax in after a day at the office
Rooms well laid out and in a quiet, but easily accessible area.
Excellent breakfast, friendly helpful staff, free internet No air conditioning meant a hot stay during a summer heat wave
Good location, nice staff, clean and spacious room, great breakfast The wifi connection was temporarly down
I enjoyed the hotel very much. The two restaurants location in the lobby of the hotel were excellent. This was the first time staying at a Marriott hotel. I felt that the guests of the hotel should be entitled for free parking because of the high price of the rooms. This is not true. If you have a car either you park it on the street or in their garage where you pay a high fee.
the standard of services and hospitality not at all
Breathtaking view from the upper floors (hotel accupies 26-43 floors of the tower); generouus breakfast
Convenience for the Messe (exhibition centre)
Room - quite spacious and nice Lounge-if you have access to the lounge then you have a nice served with different menu every hours and pretty decent for kind of full meal. Parking-pretty expensive 32euro per night and not for in n out, hourly about 3.5euro. Elevator-very old and very slow; the sensor sometime doesn't work and got hit once. Payment-if you're using card from US, they automatically carge it to USD with mark up 3%.
Reservation employees was so friendly. the Minibar is not working , the iron was not working, cleaning the room was not good.
Clean rooms , good location Overpriced Doesn't even have umbrellas for guests
Excellent facility, friendly and accommodating staff, excellent services.
Everything! Room Service food was excellent too. Not applicable
The convenience to the Frankfurt Book Fair; the convenience to the center of town; and the helpfulness of the staff. The televisions need to be upgraded as do the carpets in the room.
Location opposite Trade Fair complex. Friendly helpful staff. Pleasant atmosphere. Great view from 27th floor. Breakfast at Euros 27 per head is very expensive.
Very friendly staff and good room allocation though I booked a holiday "package" If you provide water in your standard rooms, are you sure you want to charge for it? (Especially, if the price from the hotel shop downstairs is cheaper.)
the way for helping you for the best. this hotel you fell you are in your home evry think was good.
Rooms are comfortable. Modern hotel in a good city location for the Xmas market. Bathroom a little small for an expensive hotel. Bar prices are very high. Breakfast prices also very high 29Euro per person. We ordered room service for breakfast - croissant x 2, jam etc and coffee for 15 euro, the croissants were mini croissants - so again thought this was very expensive for not much.
good location, I like big hotels breakfest prices and quality, it's not for 5 star hotel level.
the rooms did not have high speed internet connectivity. very surprising for a business hotel. the hotel consisted of 2 towers across the street from each other - the one across the street had inferior amenities
room comfort breakfast is tooooo expensive.most people don't have breakfast at the hotel especially if you have a big family. hotel can make more money if breakfast was more affordable.
Rooms v comfortable but a bit too warm Breakfast very expensive - no options just set 29 euro
We were in a large group and we were individually attended to swiftly and courteously. Our room was well prepared and comfortable. A big positive was that we did not have porters bothering us to take our luggage when we were more than capable of carrying it ourselves. It would be good to have an a la carte menu for breakfast as it is expensive if you only want a light meal.
Convenient and efficient. Expensive breakfast, so room service options were better
not flexable to change reservations rseservation managment
Convenient location, cleanliness
Quality of rooms - was very good The only thing we could criticise (and it is being picky) is that the frosted glass bathroom wall was annoying, as it lit up the whole room during middle of the night toilet excursions
location was very good , staff service and reply to request was polite and efficient , I will be happy to return . during the fairs prices are too high
The room was neat, and the price was great. Also, the room size was good. I wished if there were more english channels beside CNN and BBC.
Location and quality 2nd. night we had water leakage from the ceiling of the bathroom, 3rd night we had no water wahtsoever - no refund was offered except free breakfast.
very convenient location (close to the fair and close to the main station); at the same time my room was very quiet, no noise at all; excellent room, large bathroom with shower and bath tab; nice bed, pillows, blankets - everything! and free wireless internet in the room, easy to handle; hotel staff very helpful, polite, many thanks! few international TV channels and a little bit better breakfast (with better selection of hot meals) would make this hotel perfect; but with laptop, dvd films and internet I did not feel any inconvenience about TV
in my case the best was few steps from the railway station. i travelled a lot during my stay at frankfurt the breakfast could includ more dishes