Hotels near Ontario Airport

Hotels near Ontario Airport

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Ontario (ONT) - Ontario, CA, United States
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Best hotels near Ontario Airport

Cleanliness
8.6
Comfort
8.6
Facilities
6.3
Location
8.9
Overall
6.9
Overall 8.3 Excellent
Based on 987 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
6.3
Location
8.9
Overall
6.9
Cleanliness
2.0
Comfort
3.3
Facilities
4.0
Location
4.6
Overall
3.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.3
Comfort
8.3
Location
8.7
Services
8.2
Staff
8.8
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
6.6
Comfort
7.3
Facilities
7.3
Location
7.3
Overall
7.3
Cleanliness
8.7
Comfort
8.7
Location
8.9
Services
8.4
Staff
8.8
Cleanliness
9.0
Comfort
8.9
Facilities
6.0
Location
9.0
Overall
8.0
Cleanliness
8.6
Comfort
8.6
Facilities
6.0
Location
8.8
Overall
5.3
Cleanliness
8.3
Comfort
8.1
Location
8.7
Services
8.2
Staff
8.8

Good 7.0
Pros: Clean, quiet, convenient location, plenty of parking, good restaurants at walking distance.
Cons: Property was good, breakfast was a shame.
Excellent 8.0
Pros: nice place
Cons: the shower sucks
Excellent 8.0
Pros: had to be moved to 3 different rooms. no issues when made complaints
Cons: bedspread had dog hair and stains and hand prints in head board. first room smelled like smoke.
Excellent 10.0
Pros: easy access for people staying
Good 6.0
Pros: Even though the girl at the front desk took a long time to check me in she was very pretty and nice, and I told her that but other than that the front desk girl that checked me out was trash. Completely inattentive, she took 4 phone calls as I stood there just trying to tell her for 5 seconds that I was checking out but she just kept looking at me while I was standing right in front of her and taking more phone calls . Could’ve said something like I’ll be with you in one second ma’am or put the others on hold instead of disgregarding me so I just interrupted her and said I’m checking out and left the room keys there.
Cons: There should be better security monitoring the parking lot because there was a car that had its rear windshield shattered and broken into while it had been parked there . I brought all my luggage up to the room because I feared for the safety of my friends car and all my bags of valuables. Also the shower isn’t that easy to figure out I don’t know what could help that but just saying haha. There could also have been different stuff for breakfast because when a place says “includes breakfast” you’d think the general stuff like eggs and toast or bagels with cream cheese and all that but I was disappointed when I came down at 7:30 am and there was nature valley granola bars and muffins , none of the food or fruit tasted good but if you’re going to have Oreos and muffins people enjoy milk with that not just orange juice so make a better variety. Also the beds were fine but there was only 2 tiny pillows per bed maybe make it 4 would be nice
Okay 4.0
Pros: Bed was clean and comfy. Room was fine overall.
Cons: TV did not work at all. Bathtub floor was broken; the base of the bathtub (also the shower) is unstable in that room Room 810. The barthroom needs some serious attention!
Excellent 9.0
Pros: We have stayed at this La Quinta several times. Previously, they were doing renovations, but they appear to be done. The facility is very clean and they do not charge a pet fee.
Cons: There was a very loud, large member group staying on our floor. They were holding meetings in the room next to us at 6:30 in the morning and we were exhausted after a long day of driving, so not very happy about the noise. We were moved to the floor above, but we were not happy about moving as we has requested a”quiet” room in the beginning.
Good 7.0
Pros: The staff was great, and the hotel was clean.
Cons: The beds were really bad. It messed my back up pretty bad. We stayed at another La Quentia hotel in Nee Mexico, and the beds were exactly the same. I would highly recommend upgrading your mattress. It reminded me of grandmas 40 year old mattress.
Poor 1.0
Pros: Front desk ladies were friendly and helpful.
Cons: We stayed there for 2 nights and housekeeping was horrible! We didn¿t get towels or garbage removed! Saw housekeeping while waiting for elevator and told us to ¿move¿ we expected so much more from this hotel. We ended up cutting our reservation s
Excellent 9.0
Pros: The location
Cons: The breakfast was very limited.
Okay 4.0
Pros: Left my iPad in the room and the Staff stole it! Very sad as it¿s security setup will not allow use by others and it¿s tracked!
Cons: Hotel was good the staff who cleans the room are dishonest
Excellent 10.0
Pros: Clean room and great location.Staffs were very friendly and helpful.Flexible for an early check in and late check out. After I've checked out and waited for my flight, they allowed me to use pool area.Plus free transportation to the airport.Great service!
Cons: nothing
Excellent 10.0
Pros: The bed was sooooo comfortable. The room was spotless and the staff was really nice and hthey all had great customer service ¿¿.
Cons: No everything was A ok!!
Okay 4.0
Pros: The location to the car rental drop off
Cons: Yes it seems to have had a staff shortage, all areas on the exterior of the facility were not being maintained. Pool area was full of leaves and debris, all the tables and chairs had not been wiped down for some time, leaving them very dirty. Not clean.
Good 6.0
Pros: The location was convenient and the room was clean and supplied efficiently.
Cons: Unfortunately the tv remote didn¿t work and the tv stations did not display correct program. Also the area where people would smoke outside were right outside the doors .
Excellent 10.0
Pros: The room was great staff was friendly
Cons: My room reeked of urine I had to go buy a spray to freshen the room up.
Excellent 10.0
Pros: Location, price , amenities
Cons: Bathroom needed a little refurbishing and there was an issue with what looked like homeless on the parking lot. Ontario police were patrolling the lot in the morning when we left.
Excellent 10.0
Pros: Great service, environment and they follow safety protocols and clean inside and outside.
Cons: Bath tub looked dirty had stains and looked very old
Excellent 8.0
Pros: Location very clean safe area near freeway
Excellent 10.0
Pros: Easiest check in I have EVER had. Told the desk clerk my name and she verified my license and handed me the room key card. The room was very nice. Living room with couch, chair, desk, Tv and separate bedroom with comfortable bed and Tv. Nice!
Cons: All was excellent
Excellent 10.0
Cons: Not enough of the soap and that kind of stuff plus they said that there would be breakfast in the ad and there wasn't any you need to up date ad a muffin and juice is not breakfast
Excellent 10.0
Pros: Our room was big so was the restroom. Also dogs stay free
Cons: The remote of the TV was giving us problems and the Netflix kept restarting
Excellent 10.0
Great place to stay very clean and friendly staff
Poor 1.0
Pros: The front desk manager was good
Cons: It was under construction and was a huge mess. If you are going to offer a hotel as a price break, you should NOT hide the fact it¿s under construction. Elevators didn¿t work so we had to go to the opposite side of the hotel to go up to our floor. H
Excellent 10.0
great
Okay 5.0
Cons: Someone threw up in front of my room and left it there
Mediocre 3.0
Pros: Location
Cons: The hotel was nasty and not well kept both inside and out. Staff were short and rude. Breakfast was fit for a small child.
Okay 5.0
Pros: Convenient location. Rooms have been partially updated, breakfast still served although in a brown bag to go. Coffee available in the room. I liked their tv set up with Netflix and YouTube access.
Cons: Lack of security. Back doors unlocked too late, anyone could walk in and access the elevators. Many young hispanics spending their unemployment money and using the hotel as a party pad until late. 1 hr long domestic dispute 2 doors down. Old shower.
Mediocre 3.0
Pros: Location was fine
Cons: Dirty hallways, elevator. Breakfast 'sack' was unacceptable. Noisy in halls and between rooms. Shower barely had enough water for a shower.
Mediocre 3.0
Pros: Location
Cons: They need security patrolling at night not allowing drinking and partying in parking lot.
Good 6.0
Pros: Nothing
Cons: The night manager was rude and obnoxious.It's pet friendly hotel I had change room five times due to bed bugs and smells like dogs inside the rooms
Good 6.0
Pros: The staff was very helpful
Cons: The refrigerator inside room did not work at all.
Poor 1.0
Pros: Nothing
Cons: It was dirty. I have pictures. Hair in the fridge, none of metal knobs cleaned,visible girt on bathroom doors and lots of black mold in toilet.
Good 7.0
Pros: I liked the layout of the room
Cons: Couldve been a little cleaner
Good 7.4
Pros: Good location and nice straight forward layout. Seemed to be kept pretty clean.
Cons: Way, way too many pets (dogs). In one elevator trip, I saw three different dogs. One was pretty big and the owner had to restrain the dog to keep him from jumping on me. In total, I saw six dogs and heard one barking a few rooms over for an extended period of time. My wife has an allergy to pet dander and while I respect people's right to bring their dogs to a hotel if that hotel allows them, we were only there for two nights and we weren't outside of our room that much and I just think six different dogs is just too many. I like the hotel, but we would have to see if they have some rooms set aside that they do not allow pets in before we would stay there in the future.
Mediocre 3.7
Cons: I front desk people were rude and someone came into our room and stole, perfume, jewelry and 100.00 and the do not come in tag was on the door.
Mediocre 3.4
Pros: Staff was friendly enough.
Cons: Filthy room and bathroom. Hair everywhere. In the towels, bathroom floor. Trash scattered on the carpet. Hair in the sheets. Yuk.
Okay 4.8
Pros: The staff was very friendly
Cons: Get to room it look clean when in to rest room there was a yellowish firm on sink n pee stains on toilet.
Okay 4.2
Cons: Staff didn't consider placing us away from the entire youth soccer team that crowded the front desk area..they allowed the kids to play and make a whole lot of noise way past midnight...common sense stuff
La Quinta Inn & Suites by Wyndham Ontario Airport - Ontario
Rated no. 1
8.3
Excellent 8.3
Based on 987 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.6
Facilities
8.8
Location
8.7
Overall
9.2
Overall 8.2 Excellent
Based on 580 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
8.8
Location
8.7
Overall
9.2
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
8.3
Comfort
8.4
Location
8.5
Services
8.2
Staff
8.4
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.8
Comfort
8.9
Location
8.9
Services
8.7
Staff
8.9
Cleanliness
8.5
Comfort
8.4
Location
8.8
Services
8.2
Staff
8.7
Cleanliness
8.7
Comfort
8.6
Facilities
8.6
Location
8.7
Overall
9.2
Cleanliness
8.6
Comfort
8.6
Location
8.8
Services
8.6
Staff
8.6

Excellent 10.0
Pros: Professionalism
Cons: Walls too thin. Was kept awake by televisions left on all night next door
Excellent 10.0
Pros: good breakfast
Okay 5.0
Pros: Was ok
Cons: Its very noisy
Excellent 10.0
Pros: Good location and very clean, and even a Starbucks just steps away. Would definitely stay again when I’m near Ontario Airport.
Cons: Close to airport so some airplane noise, but not bad at all.
Excellent 10.0
Pros: Everything
Excellent 9.0
Pros: Price, location and availability.
Cons: Waking up to less than luke warm water for a morning shower.
Excellent 9.0
Pros: Breakfast.
Cons: Shower had little pressure
Excellent 9.0
Pros: convenient to the airport and the expressway. close to several eateries and grocery store. very good hot breakfast, staff was very friendly and accommodating.
Cons: several small ants seen in the bathroom.
Excellent 9.6
The room was very clean. The staff was friendly and helpful. The complimentary breakfast was the usual fare. Hot and filling, but nothing different.
Excellent 10.0
Pros: The staff is all very nice and helpful. Breakfast was very good.
Cons: Internet doesn't work well it's too slow.
Excellent 10.0
Pros: Cleanliness n location
Cons: Everything was nice
Excellent 10.0
Pros: Comfortable stay. Staff super welcoming. LOCATION was everything! They share a parking lot with a drive thru Starbucks! You can¿t beat it!
Cons: No hot breakfast as stated, due to Covid. Not a deal breaker at all. Will surely stay here moving forward on trips to Ontario.
Excellent 10.0
Pros: Location
Good 7.0
Pros: The location was great. The staff is awesome and check in was quick.
Cons: Our first room had someone already in it. 2nd room smelled horrible of urine and had a roach in the bathroom.
Excellent 10.0
Pros: There were available rooms when I needed. Staff was friendly.
Cons: Not the hotels fault, but I thought there was a breakfast buffet, but it was grab and go.
Good 7.0
Pros: Our room was very clean!
Cons: The room smelled like mold. The housekeeper did not come to our room! We had to take our trash and dirty towels to them. This needs to improve!
Excellent 10.0
Pros: How bug the room was and the quality of the furniture and bed
Cons: No
Okay 5.0
Pros: Cleanliness
Cons: The checking in process took way to long. Approx 25 min. The front desk was understaffed.
Poor 1.0
Pros: The gentleman that checked us in was easy to work with. He was kind and great customer service .
Cons: I was overly charged at this place. It has been 3 weeks the issue has not been resolved . The woman at the desk was no help , she ask me to call their manager later . They refuse to apply my military discount . I do not recommend this place SaveYourMoney!
Excellent 10.0
The rooms are big clean and have everything you need. Will alway pick there when staying in the area
Good 6.0
Pros: The beds were comfortable, we liked the location... very easy to get to the airport on time.
Cons: The hair dryer was broken, and not enough towels..
Poor 1.0
Pros: The amenities such as the pool and Jacuzzi were just disgusting there was trash iinside
Cons: Nothing
Poor 1.0
Pros: Nothing
Cons: Didn¿t get the room I paid for, it was way small and crowded Lots of noise, sound like they put everyone on the same floor Waited over an hour for linens
Good 7.0
Pros: Clean and safe place. Close to lots of restaurants.
Cons: Fridge malfunctioning, everything in there froze and I had to dispose them. I even lowered the temp to half way and still everything was frozen solid. Horrible horrible HORRIBLE WiFi!!!! It¿s like WiFi from the 90¿s! Buffering and cutting out. Reall
Good 7.0
Pros: The fact that they had actual t.v channels to watch. And 3 employees were exceptional.
Cons: Yes the rude unprofessional employee head of housekeeping, terrible disposition and demeanor and still i maintained a courteous disposition towards her. And now ive been placed on a DNR.
Good 7.0
Pros: staff was pretty accommodating
Cons: inside needs to smell fresh in lobby and hallway
Good 7.0
Pros: We had to change room bc the first one was not cleaned even though we had asked. The refrigerator was broken and had to be fixed twice. The hair dryer didn’t work and had to be replaced. The second room had a broken A/C fixture. The pla
Cons: Noisy airport area. Lots of transient workers staying there.
Good 7.0
Pros: The room was nice.
Cons: The staff are terrible. No one was at the front desk at 3pm ...I stood there waiting for almost 10 mins to check in. And breakfast was not adequately supplied.
Okay 5.0
Pros: That there was alot of space in the room.
Cons: There was a lot of people during my stay hanging outside of the hotel, and it look like they didn't have a room thered.
Poor 1.0
Pros: Nothing wad good about this place the fact that I
Cons: Yes the fact that its been a week still haven't received my deposits
Poor 1.0
Pros: Not a thing!!! I have requested a refund !! There were anta, bugs everywhere...I was so upset but had to remain because I had no time to change hotels because of my busy event!! I AM SOOOO DISAPPOINTED!! I AM REQUESTING MY MONEY REFUNDED..
Cons: Did like a thing
Good 6.0
Pros: ??
Cons: I haven't received my $100 deposit
Excellent 10.0
everything was great!
Okay 5.0
Pros: The bed was very comfortable
Cons: There was a horrible odor in the hallways of the hotel that was so strong it gave me a headache. The walls of the room and the carpets in the hallways and elevator was filthy. I could tolerate it for one quick night but my wife would have refused to stay
Mediocre 3.0
Pros: Location
Cons: Dirty
Excellent 10.0
Pros: Great Location and Clean Comfortable room.
Cons: The have free Chocolate Chip cookies on Weekdays but not on the weekends...................
Excellent 8.0
Pros: Great bed! Clean comfortable room with a good breakfast and location. I would stay here again.
Excellent 8.0
Pros: The room was clean. A neat tidy set up and very spacious.
Cons: As soon as I arrived they wouldn't let me check in at 3.. had to wait extra. Did not like that check out time was at 11am.
Comfort Suites Ontario Airport Convention Center - Ontario
Rated no. 2
8.2
Excellent 8.2
Based on 580 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.6
Facilities
7.0
Location
8.7
Overall
7.1
Overall 8.2 Excellent
Based on 292 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
7.0
Location
8.7
Overall
7.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
8.0
Location
8.4
Services
7.7
Staff
8.4
Cleanliness
9.0
Comfort
8.0
Facilities
6.5
Location
8.5
Overall
6.5
Cleanliness
8.6
Comfort
8.6
Location
8.8
Services
8.5
Staff
8.5
Cleanliness
8.9
Comfort
9.1
Location
8.4
Services
8.4
Staff
9.2
Cleanliness
8.9
Comfort
8.8
Facilities
6.6
Location
8.5
Overall
6.6
Cleanliness
8.8
Comfort
8.5
Location
8.5
Services
8.3
Staff
8.6

Okay 5.0
Pros: Check in and out were very easy. There was an incidentals charge that I'm pretty sure I wasn't told about on check in. The staff was efficient and polite, but not what I would call friendly. The hotel lobby and room design was very cool and fun. The bathroom set up was nice, with shelves directly behind the sink, and a sliding, full-mirrored door separating the commode and shower from the sink. The washer and dryer are paid with an app, making it very convenient and easy to use.
Cons: The entire hotel isn't exactly comfortable. The aesthetics that make it fun also make it somewhat cold and sterile. There is a definite privacy problem in the rooms. One shower wall is frosted and shared with the room, so occupants in the room can pretty clearly see the person in the shower. Also, there are no privacy blinds on the windows, even on the ground floor. Our choices were blackout shades and privacy, or natural light and people in the parking lot seeing into our room. The lighting was also VERY bright and white and harsh. I felt like we were in a grocery store. The lobby and main tower smelled like cooked fish the ENTIRE time we were there. It was super gross.
Excellent 9.0
Pros: great location
Excellent 8.0
Pros: We didn’t need any place too fancy - it met our needs. The bed was comfortable and the towels were nice. The flowering is wood so I’d recommend bringing slippers.
Cons: Not a very walk- friendly area; not many services (eg coffee( around.
Good 7.0
Pros: poor
Cons: coffee bad for sale only and too expensive
Excellent 8.0
Pros: staff
Cons: no warm breakfast
Excellent 8.0
Pros: I felt that the staff were friendly and professional. The property was very clean. The location was close to some nice food options, close to the freeway, and close to my business.
Poor 1.0
Pros: Nothing. Got billed for all nights without checking in.
Cons: Got billed for all nights with never checking in. No calls or anything!
Mediocre 2.0
Pros: THE BED ABD tV
Cons: The water from the shower leaks all over the bathroom floor. The air conditioner never got cold, No refrigeratorin in room. One staff member to check in she informed us they cant find employees so everything waa closed on memorial weekend!
Excellent 8.4
awesome
Excellent 9.0
Pros: Great location, great staff. Modern rooms. I typically stay at this location whenever visiting this area. When covid isn’t around the bar area is one of my favorite things.
Cons: I was there from Thursday-Monday and my room was never cleaned, nor did the staff offer new towels or anything. Not sure if this is covid related or not but it wasn’t disclosed upfront if it was. Not a huge deal, still a great trip.
Excellent 10.0
Pros: The cleanliness throughout the entire hotel and location was exactly what I needed.
Cons: In these very difficult and awkward pandemic times,I couldn't complain about anything during my visit.It's completely understanding that the bar,pool and other areas were closed.
Excellent 10.0
Pros: The beds are extremely comfortable.
Cons: Due to covid a lot of the and vanities such as the gym, pool, and bar area were closed.
Excellent 10.0
Pros: The feel of the was chill, yet professional. Very relaxing and close to everything.
Okay 5.0
Pros: Staff was preoccupied and seemed uninterested the experience was average
Cons: The experience was average and staff was not very friendly.
Excellent 8.0
Pros: It was a nice hotel to stay at.
Cons: Being right on the second floor over the night club/bar area wasn’t so good. The music can be felt and heard throughout the room driving the night which made it less enjoyable.
Good 6.5
Pros: We usually like the aloft for its trendy feel. It's very modern and clean.
Cons: We had a bad experience. Luckily we got our money back. Staff was rude when we came in. This never happened before. Checking out though the lady was nice. We left this hotel because guest were smoking weed. It made all the floors and elevators and even lobby smell like it. Boyfriend is highly allergic to this. So we had to leave. It would be nice to have some rules about this. This can harm other guest and the outcomes wouldn't be good for the hotel
Okay 5.1
Pros: The bed..happy hour..fireplace in lounge
Cons: Water runs out the shower, safety hazard. You have to go to the lobby to get ice. I was only given one room key but made reservation for two adults.. registration desk was not clearly identified, I was not told where the elevators were
Excellent 8.0
Pros: Modern look.
Cons: They gave me a room for the disabled. The bathroom was a bit weird and I couldn't find the remote, later I found out you need to request for it. It experience would have been perfect if they gave me a regular room.
Okay 5.1
Cons: Uncomfortable in checking in.
Aloft Ontario-Rancho Cucamonga - Rancho Cucamonga
Rated no. 3
8.2
Excellent 8.2
Based on 292 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.6
Facilities
8.1
Food
10.0
Location
8.8
Overall 8.1 Excellent
Based on 1,188 reviews
Cleanliness
8.5
Comfort
8.6
Facilities
8.1
Food
10.0
Location
8.8
Cleanliness
6.0
Comfort
6.0
Facilities
4.0
Location
8.0
Overall
6.0
Cleanliness
7.8
Comfort
8.0
Facilities
8.5
Food
10.0
Location
8.8
Cleanliness
8.3
Comfort
8.4
Location
8.8
Services
8.3
Staff
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.3
Comfort
7.8
Facilities
8.0
Location
8.6
Overall
8.1
Cleanliness
8.6
Comfort
8.8
Location
8.9
Services
8.5
Staff
8.7
Cleanliness
8.3
Comfort
8.3
Facilities
10.0
Location
8.7
Overall
10.0
Cleanliness
8.5
Comfort
8.5
Facilities
8.1
Location
8.8
Overall
7.8
Cleanliness
8.5
Comfort
8.4
Location
8.7
Services
8.3
Staff
8.5

Excellent 10.0
Pros: Azure is like a home away from home for me. It's the only place I stay when I come to visit w family and that's about 2-3times a month. So comfortable, clean and the price is 👍. Love this place!
Cons: The pillows were kinda skimpy this last visit. But that's it.
Excellent 10.0
Pros: very clean and comfy
Cons: I liked everything
Excellent 10.0
Pros: All the facilities were open and clean..
Mediocre 2.0
Cons: Room was poorly maintained bed had stains and carpet was filthy
Excellent 10.0
Pros: Beautiful hotel room was very nice
Mediocre 3.0
Pros: Leaving
Cons: Bed was very worn when you lay in the bed you roll right into the middle , hair was in bathroom from last guest They offer free breakfast I didn¿t see any signs of breakfast being made at nine in the morning, breakfast suppose be over at930
Good 7.0
Pros: room was spacious, fridge and microwave, parking included and convenient, close enough to the airport
Cons: only half the staff bothered to wear masks (owner was sniffling and coughing, didn't have one on), free breakfast wasn't that appealing and premade with no choices, stains on the carpet in our bedroom, bathtub could have used some cleaning
Okay 5.0
Cons: The room was dirty room 3318. Food was on the floor carpet sticky. Disgusting
Excellent 8.0
Cons: On one bed, the pillow cases either weren¿t cleaned or they had stains.. luckily there was another bed.
Okay 4.0
Pros: Located next to convention center and airport plus food.
Cons: Very dirty rooms. Not cleaned properly. Needs maintenance desperately.
Poor 1.0
Pros: Nothing
Cons: I had no Air conditioning . Staff did nothing about it / I needed towels n toilet paper took all day . Also breakfast was not any good no options for non meat eaters .
Mediocre 3.0
Pros: not a damn thing
Cons: we had an inop phone. the free breakfast was little better than a fast food take out with no menu. never got any maid service. we had to put out our own trash and soiled linen and go fetch replacements and make our own bed. we are a handicapped couple.
Excellent 9.0
Pros: Well maintained older hotel with a charming character about it, especially it¿s lobby.
Cons: It was nice they offer a hot breakfast but also offering some cereal and fruit is all some of wants as an option.
Excellent 9.0
Pros: Courtyard patio
Cons: No Breakfast choices, no coffee machine available in lobby
Excellent 10.0
Pros: I like the cleaness and the staff are very nice and always make sure the guests are ok and have everything we need also the bar and grill are a major plus in my book I love the fact it's my favorite hotel and it's in the deals for me program all in all
Excellent 10.0
Pros: The staff was very curtious and prompt.
Mediocre 3.0
Pros: Nice location.
Cons: Stains on the carpet in our room, room looked like it had not been vacuumed in weeks, dirt on the walls near the microwave was disgusting. If you looked around the lobby it was dirty, and the free breakfast was undercooked scrambled eggs and hash browns.
Good 7.0
Pros: good value for money. Spacious and quiet room.
Cons: covid take away breakfast was not so great but I understand that this is temporary. Also I hate the hallway carpeting, it looks awful. Who chose that pattern?
Mediocre 2.0
Pros: None
Cons: Ac loud Mold in Bath thub Towels shabby kind look worn out Motel standard Not a 3 star at all Rating below 8 . Maybe 6
Mediocre 3.0
Pros: The room size is about the only thing positive about this property
Cons: Everything. You couldn¿t use the side door entrances to make things convenient. There is obvious signs of possibly illegal activities going on at this property.
Okay 5.0
Pros: Location! This could be the closest hotel to Ontario Airport.
Cons: No doubt that this was once a great hotel with the grand lobby and marble floors. However, it is aging and needs updating. The bathtub had numerous what appeared to be cigarette burns on the side, although it is a smoke-free hotel.
Excellent 8.0
Pros: Very clean and comfortable tub was amazing
Cons: Started off shaky 1st room bed was broken. Went back to the front desk changed room get to second room walked in to a tornado!!! Wow room had not been clean. I was disappointed!!! Off to the front desk again 3rd time needless to say my room finally GREAT!
Excellent 10.0
Pros: a very nice hotel, close to the airport
Good 6.0
Pros: They have a restaurant on site!! Breakfast was decent, not a buffet but a pre made and serving of eggs and potato ( tots, roasted etc) the room had a great bathtub! Wish I had a bath bomb with me. Purified water dispenser on each floor.
Cons: They definitely need to refresh the rooms. My bed was ancient and too soft (broken down) and squeaked with every move. I slept on the couch one night! I didn¿t get housekeeping the entire 3 day stay,
Excellent 8.0
Pros: Hotel staff was very friendly and provided a hot breakfast of potatoes and cheese omelet Room was very clean.
Cons: Carpet in room was pretty soiled and dirty but otherwise room was pretty clean needed more towels in room than what was provided only two towels and one washcloth and one hand towel provided no tissue had to ask for more tissue, Very close to airport.
Mediocre 3.0
Pros: Did not like room , air condition was not working good , had to call staff members up to fix tv , room was very humid ?!! Did not like anything about the hotel..
Cons: A lot of traffic road construction made it hard to get in and out if hotel
Excellent 10.0
Pros: The rooms are huge
Cons: No everything was great
Poor 1.0
Pros: Nothing
Cons: Everything
Poor 1.0
Pros: The food
Cons: Water from the facet was polluted; ac was to loude, and the pool shows evidence that it hasn't been service for a long time. Dirt in the bottom. I'm not confident the room was clean. I asked for a face towel cause we only had 1. The clerk was bothered
Excellent 10.0
Next door to convention center cl ose to airport but not the noise. Room was very clean quiet. Beds were comfortable.
Poor 1.0
Pros: The divider in between the the 2 queen beds, to enable a shared room with privacy, although my brother's flight was delayed and it ended up just myself.
Cons: I had a horrible experience, because I stepped barefoot on a live Cockroach in the bathroom, and then smashed/killed with my shoe. Then had to leave a light on to discourage any others, and then slept with my socks on all night.
Okay 5.0
Cons: Front desk was rude
Poor 1.0
Pros: The location
Cons: The toilet seat was broken barely hanging on. Most of the wall plug ins do not work. The couch was nasty didn't look like it was cleaned for years. I had higher expectations for this place only good thing was fhe bed
Okay 5.0
Pros: Not clean
Good 7.0
Pros: The room was a nice size and had a good layout. It was quiet even though it was on the first floor. The patio was a huge plus.
Cons: The tub was dirty. I didn't need to shower but I would not have showered in that room if I had needed to.
Good 7.0
Pros: location
Cons: I was waiting for the housekeeping , never show up. I paid for that service.
Okay 5.0
Cons: Pool was not open. It only states in website that hot tub and gym are closed
Good 7.0
Pros: The room and it¿s view to the pool love the sliding door
Good 6.0
Pros: The location was very good.
Good 6.0
Pros: Nice s it ze rooms
Cons: 2 lousy pillows. Shower curtain smelled of mildew. Shower head was filthy and also had mildew on it. Tub was dirty and stained.
Good 6.0
Pros: Nice size
Cons: Shower curtain smelled of mildew. Shower head was filthy and also had mildew on it. Tub was dirty.
Poor 1.0
Pros: Heater didn¿t work in 2 rooms n no wash rags,manager rude worried more how I wore my mask then all the things that were wrong with the roomnothing
Cons: Bad management
Good 7.0
Pros: Location...ease of check in
Cons: No turn down service..was handed a trash bag for my dirty linens along with clean linens to change my own sheets.
Okay 5.0
Pros: The day I checked in the young lady was very nice on the phone before I checked in
Cons: It wasn’t as clean as I expected the room to clean we were missing towels I called the desk got no answer didn’t have a choice to choose what I wanted to eat for breakfast
Okay 4.0
Pros: The lobby looked great and the pictures on the website looked great
Cons: The room has laminate floors and echoes bad. The bed sagged towards the middle. The couch sagged towards the back too. The pull out mattress had stains. We asked for sheets to make the pullout bed and they arrived with stains.
Mediocre 3.0
Pros: Location
Cons: The air conditioning and system worked but had a panel missing the tub around the area need repair. It’s the little things that really make Impression on people
Excellent 8.5
Pros: Very nice artwork on all the corridors. An unusual and extremely nice touch. Very pretty courtyard.
Cons: Was given a handicapped accessible room which I wasn’t very happy about. Did not like the shower setup at all. No counter space to put things. Kind of odd to be given that room as the hotel was not full. Everything in the room was kind of odd (as it was made to accommodate handicapped people). Would have preferred a regular room but didn’t want to complain.
Excellent 10.0
Pros: Rooms were clean n spacious. Nice complimentary breakfast.
Cons: Walls a little thin
Okay 5.7
Pros: This is a very classy hotel and was clean. Upon check in, I was impressed with the layout of the lobby and general condition of the hotel. Breakfast was excellent as a part of my stay. Nice room, big spacious room with a nice layout. Bed was comfortable and noise from adjoining rooms, Hallway was minimal.
Cons: Airport noise, traffic noise, train noise was waking me all night. Even with the A/C fan running all night. I slept maybe 4 hours all night. Upon check in, I requested a quiet room and the young lady checking me in said, "I never get complaints about noise." She LIED, and placed me on the Busy street side facing the airport. Per other guests, The courtyard on the inside of the hotel is the place to stay if you want a quiet night. Why this little girl who checked me in did not place me on the inside is a mystery, and the asst manager who I spoke with the next morning had nothing to say except, "Ask for an inside room on your next stay" No free room voucher or offer for something extra to make up for the bad night. Poor Form and very unprofessional. Isn't a good night's sleep the reason we pay more for a better hotel room? This place did not fit the bill.
Excellent 8.5
Cons: Bed was a bit hard.
Good 7.7
Pros: Nice hotel, clean comfortable rooms very good customer service
Excellent 8.0
Pros: Room was nice and comfortable
Cons: Late checkout only until 12 noon
Excellent 10.0
Pros: I loved everything about the hotel !
Excellent 10.0
Pros: Nice rooms
Cons: Breakfast was a little lacking
Mediocre 2.0
Pros: nada
Cons: Made reservation for two nights. Called the front desk during the morning of my arrival date. Told front desk that I would be checking in late. Front desk said no problem. Front desk proudly said, "We do not cancel reservations!" I went to a gathering with friends. I had a midnight snack and enjoyed the food. I was in no rush, as my room at the Azure was waiting for me. I walked to the front desk, and the time was about 2:45 a.m. This was now into my first night stay, which was paid. I talk to Graveyard Roy, give him my id card, and tell him that I have a room, reservation for two nights. Roy told me that he completed an audit at 2:30 a.m, and that he cancelled my reservation, because I had not checked in. Graveyard Roy cancelled both nights! It had only been 15 minutes since Roy cancelled my room(s), so I simply asked Graveyard Roy to check me in, using the reservation he just cancelled. Graveyard Roy started pushing computer keyboard keys, clicking mice, and kept looking from one computer monitor to another. I gave him the benefit of the doubt, and thought maybe Roy was helping the nearby air traffic control tower, and landing jets. Nope. Graveyard Roy was lost! I heard the GPS navigation system in Roy's head continually say, "Re-Routing". I saw Roy scrambling, and heard him say aloud, "Lets see, lets see, lets see...." I had to finally leave the poor guy alone, and I walked away and out. The whole time hearing keyboard keys a clacking and mice a clicking. Pop Quiz,..Why does Roy hold a position on the Graveyard shift? Answer in the form of a question. Bye.
Excellent 8.0
Pros: I liked the comfort.
Cons: The pillows aren't as steady and fluffy as the used to be. Not enough pillows on the bed. I had to request a room change, because ants were in our room. The irons were not operable. The first room, we had to request an iron. The replaced iron did not work. When we moved to the second room, due to ants, the iron of that room did not work. We had to end up going out to buy an iron. Room service was not good. The service took forever to show up, if they showed up. This has never happened, in my year and a half of dealing with Azure. Azure has always been responsible in the past.
Good 6.0
Pros: Everyone was friendly - the breakfast was very good the facilities were clean.
Cons: I stayed two nights. When I got back to the hotel the second night, it was late, and when I opened the door, I saw that Housekeeping did not clean the room. I went down to the front desk and they gave me some towels and coffee packets for the morning.
Excellent 10.0
Pros: We stayed in a king spa tub studio. The room was spacious, clean, stocked and all furniture was comfortable. Housekeeping observed the do not disturb sign for 2 nights and were easy to reach for anything we needed, Wendy at the front desk was a real pleasure, we were greeted with a sincere smile, a smooth fast and thorough cheek-in Thank You.
Excellent 10.0
Pros: Really enjoyed the large clean room and the bed was wonderful. The breakfast was good to start off the day! Will come again
Excellent 10.0
Pros: Clean and affordable. Rooms were very large.
Good 6.0
Pros: Breakfast was fine
Cons: Very noisey, Rooms with too much fresher spray.
Okay 5.7
Pros: I like that it was cheap. The room was a good size.
Cons: The hallway smelled like smoke even though we had a non smoking room. The staff was rude when I was checking in. The name of the hotel has changed to Azure so the reviews from the past are not relevant. I probably won't stay there again.
Good 6.2
Pros: The omelet with the complimentary breakfast was good.
Cons: When I arrived the manager stated that my reservation didn't include the room I had asked for. He told me I needed to call my booking agent and resolve it myself. I pleasantly but insistently pushed the situation saying I had a confirmation email with the details. Eventually, he realized he was wrong, apologized and resolved the issue... but the way he initially didn't take responsibility... or offer to resolve it, left me with a less than happy attitude. The door knob to my room was broken and lastly... there was hair on the "clean" sheets and in the "clean" tub. Overall, everything was just a bit sub par for the money.
Good 7.6
Pros: Great Location, away from crowds but close to main areas. Quiet hotel, comfortable beds.
Cons: Hotel rooms come off as worn and outdated. Tv was in an inconvenient location not in front of the couch or bed, but right in front of the dividing wall. Complementary breakfast was impressive on arrival but actually was very bland. The 'jacuzzi' was actually a jetted tub that was only slightly larger than average, and in the bathroom, not the suite itself.
Azure Hotel & Suites, Trademark Collection by Wyndham - Ontario
Rated no. 4
8.1
Excellent 8.1
Based on 1,188 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.6
Facilities
8.9
Location
8.5
Overall
8.5
Overall 8.0 Excellent
Based on 908 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
8.9
Location
8.5
Overall
8.5
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
8.5
Comfort
9.0
Facilities
8.0
Location
8.5
Overall
8.0
Cleanliness
8.5
Comfort
8.6
Location
8.5
Services
8.4
Staff
8.4
Cleanliness
9.5
Comfort
9.0
Facilities
9.5
Location
9.0
Overall
9.5
Cleanliness
8.6
Comfort
8.6
Location
8.5
Overall
8.0
Services
8.3
Cleanliness
8.8
Comfort
8.6
Facilities
10.0
Location
8.3
Overall
8.5
Cleanliness
8.4
Comfort
8.4
Facilities
9.0
Location
8.5
Overall
9.0
Cleanliness
8.5
Comfort
8.4
Location
8.4
Services
8.3
Staff
8.5

Excellent 9.0
Pros: The room was very nice. The beds were super comfy and the staff is also very friendly. Most important they give a free cookie that is warm and delicious. Surround area had a nice diversity of food around as well.
Cons: Service fees for the place are outrageous 75 dollar a day hold on the room is ridiculous. Also now 15 dollars a day for parking is way too much when it was free in previous time I've stayed at the property
Excellent 10.0
Pros: clean, quiet and staff was so friendly.
Good 6.0
Pros: The facility doors required a key for entry.
Cons: There was no smoking allowed on the entire property. Not while your outside walking, your car, or your room even if there was a balcony.
Good 6.0
Pros: No breakfast offered
Cons: I had to pay for parking for our cars
Excellent 10.0
Pros: Great friendly staff the restaurant Porters was delicious.
Cons: There pet friendly
Okay 4.0
Pros: Cleanliness
Cons: Yes, I requested a king size and ended getting two beds instead. I was not told they couldn¿t accommodate me on a king. I travel f another state to spend time w my fiancé and is not what I had in mind. Very disappointed with the hotel.
Good 7.0
Pros: room is clean and nice. the view is good after I upgraded. the surroundings is comfy but also close to good restaurants.
Cons: i needed to pay extra fees for rooms in an accessible location
Excellent 8.8
you probably have to stock up your own water but everything else is perfect
Excellent 9.0
Pros: Close to the convention center.
Cons: Room is quite pricey for no maid service nor room service.
Excellent 8.0
Pros: The room is good size.
Cons: Two things; 1) AC / Heater not working and maintenance had to come and make it work; 2)I had to call the front desk in order to get access to free WI-FI as the online system did not know I was in the room.
Mediocre 3.0
Pros: It always as good as expected.
Cons: Too many extra charges. Not happy about parking fee. Horrible!!! Also after having to pay for parking, I did not qualify for continental breakfast for free!!! No more doubletree for me!!!
Excellent 10.0
Once we got there we notice how clean it was. The staff was really polite and helpful. My husband and I will definitely be staying there again.
Excellent 9.0
Pros: Pool
Cons: Hated that they started charging $15 per day for parking. Stayed there like a month ago and that wasn¿t a thing then
Excellent 10.0
Pros: Close to airport
Cons: None
Okay 4.0
Cons: There was a leak in our ceiling. We got charged for parking although when booked, it said parking was free. Someone¿s test strip, to check their blood sugar, was left in refrigerator. Overall, this was not a pleasant experience and I will not be return
Good 7.6
Hotel is close to the airport. Malls. Restaurants. If you enjoy dancing they have a night club inside the hotel. Staff is very friendly and helpful. The rooms were nice, but a little outdated. For a quick trip to Cali. This would be the perfect stay.
Excellent 10.0
Pros: The rooms were very nice, very quiet and the amenities were simple and excellent quality. I had breakfast at 6 am at the Citrus West cafe and it was simple but expertly made, very pleasant.
Cons: It was actually very confusing to get to my room and the front desk staff were not terribly friendly. It wasn¿t bad, per say, but I didn¿t feel particularly welcome.
Excellent 10.0
Pros: The pool
Cons: The wait to check in
Excellent 10.0
Pros: Nice hotel that is convenient to the airport and I-10. Plenty of restaurants are within walking distance and a Starbucks is across the street. They also gave me a goodies for my dog, including a squeaky toy.
Okay 4.0
Pros: Front desk staff was exceptionally kind.
Cons: Cleanliness of the room of an issue. Covid being a respiratory illness you would expect the room to be extra clean. The air intake vent looked as though it hadn¿t been cleaned in over a year. So much so that I took a picture to share with the front des
Excellent 10.0
Pros: Cleaning staff were helpful and friendly. Hotel was clean and well kept overall. Had a great time at the pool!
Excellent 10.0
great service and location
Poor 1.0
Cons: Over priced for what you get. I could¿ve stayed at motel 6 across the street for the same room and less than half the cost. Not worth the money. I won¿t stay there again. Save your money and look for a different hotel.
Okay 4.0
Cons: The ceiling in the bathroom was dirty. Had brown spots and hair on the ceiling and the wall.
Excellent 8.4
Nice hotel, great value!
Okay 5.6
Not sure why this hotel is so expensive. It’s in Ontario Ca not near any beach, River or lake with mo view of anything. There’s nothing here except the airport. Property is to spread out. Literally had to walk 2 blocks to get to the restaurant and front desk.
Mediocre 2.0
Pros: 2 separate sink areas in room...comfortable beds
Cons: Hassle to get a room that met our expectations and the added cost...parking
Good 6.0
Too many rooms; not enough staff. Left my room at 7:00 a.m. on Saturday and returned at 4:30 p.m., Room had not been cleaned..
Poor 1.0
Pros: Always go to swim and spend time with my daughter check in was fast I'm one of their best customers
Cons: Found dirty underwear in corner of closet and a pin like for sewing was sticking out of carpet also first day there it was impossible to get a spot around pool or a clean towel.when confronted thm about it they were extremely rude
Excellent 10.0
Pros: Very clean.
Good 7.0
Pros: The pool was great! And our server for breakfast Saturday morning was wonderful.
Cons: We had to change rooms 3 times. The first room had no a/c. The second room wasn¿t clean. The third room was ok but not great.
Excellent 10.0
Pros: Everything spacious rooms.. clean rooms and grounds
Cons: Nothing
Good 6.0
Pros: Proximity to the airport
Cons: Multiple times I attempted to contact guest services and the front desk and the phone was never answered.
Poor 1.0
Cons: Staff was extremely rude and unaccommodating, supervisor refused to let us speak to a manager to the point we had to find the managers office ourselves in order to talk to him.
Okay 5.0
Pros: Size of the room
Cons: The room was not cleaned properly. The nightstand was dusty and french fries on the balcony floor.
Good 6.0
Pros: Pool view clean and spacious room
Cons: Way over priced security guard called the whole police department on us because we had an argument we were treated like criminals.stay away from this hotel they will call the cops on you turn around and sell your room for --- to ---it a dirty game
Okay 5.0
Pros: It was close to Starbucks.
Cons: The air conditioning in my first room didn¿t work, then I moved rooms to down the hall and the room didn¿t look like it was vacuumed and there was a spot on one of the Queen bed¿s bedding. Thankfully it was just me for one night so I just slept o
Mediocre 3.0
Cons: Paid an upgrade and the room seemed basic.
Good 6.0
Pros: Porters steakhouse Restaurant was good with live band
Cons: Staff is rude at check in , hotel is related 4 stars and has bugs in room along with dirty mirrors and walls
Mediocre 2.0
Pros: Restaurant/Bar staff were outstanding.
Cons: The check in process was horrible. The customer service person was rude and unprofessional.
Good 7.0
Pros: Quiet
Cons: Finding parking near the building entrances or even near the building was a little bit of an issue for the two nights i was there
Okay 5.0
Cons: The location for a four star hotel was not in good area
Good 6.0
Cons: I had an early morning flight out in the morning and this hotel was 1.0 mile from the airport. I chose this hotel because it said they had airport shuttle. Once I got there I was told the shuttle did not start until 5:00 am. Which didn¿t support my fli
Good 7.0
Pros: The staff is great and with the room location, we didn't have to hear the music at the restaurant.
Cons: The room had recently been cleaned but still smelled of mildew and the standard bed wasn't soft enough for me. The king beds are better being that I have pain disorders... Lessen learned
Mediocre 3.0
Pros: Location to my event
Cons: The room smelled moldy. I have asthma.
Good 7.0
Pros: clean and nice staff.
Cons: There seemed to be a party across from the pool where I was at. loud music after 10pm.
Mediocre 3.0
Pros: The location
Cons: There was a cockroach in the room. It should not be called a double tree
Good 6.0
Pros: Staff was very friendly.
Cons: Noise level was horrible, yelping dog outside my window at 5:30, neighbor started very loud zoom meetings at 6:00 am and marijuana smell a d smoke on our floor, this was a midweek stay.
Excellent 9.6
I always expect a lot more from any hotel that says by Hilton. This is just an older building but overall shape is excellent. The location was very Convenient. The key question everybody wants to know is would I recommend or would I myself book at this location again and the answer to both questions is yes and yes.
Mediocre 3.0
Pros: The location was close to our destination
Cons: They put us on the side of the hotel facing a side parking area. This wing seemed neglected, run down, and not well cleaned. There were cars coming and going right outside our window with loud music blasting until late into the night. I thought Double Tre
Okay 5.0
Pros: Location and cleanliness of the room when we arrived
Cons: The room wasn¿t cleaned or replenished on our second day
Good 7.0
Pros: Pool area is great
Cons: It's old, the doors had paint chipping and things like that, definitely may have once been a 4-star hotel but not currently
Okay 4.0
Pros: HCAC is insanely loud.
Cons: Old and out-of date.
Okay 5.0
Pros: big room.
Cons: House keeping does not come everyday. Trash can got full ran out of tea and cups.
Poor 1.0
Pros: The location and the staff member at the front desk. She had a wonderful personality and very helpful. She gets two thumbs up.
Cons: The room was freezing.There was no heat coming from cooling/heating unit. Had it on 85 all night and it never got warm in the room. Luckily, I had requested additional blankets because I do not sleep on sheets. $---- to sleep in the cold.
Poor 1.0
Pros: Nothing. This one night stay was miserable. The best thing you could say is the room was pretty clean and the cookies are still good.
Cons: Nightmare stay. Drug use and drug deal in the parking lot. Clientele include shady shady characters. AC was very loud turning on and loud plumbing keeps you up all night. Domestic dispute at 3:00AM. No security response. Guests and staff with no masks.
Poor 1.0
Pros: It was really nice.
Cons: My wife's sister passed away. I booked her room. But...I didnt have her name on it, so at 4am when she checked in, she was given a very hard time. Desk clerk had no mask. Imagine seeing your sister for the last time...and then dealing with staff.
Poor 1.0
Pros: The maid walked in on us while we were undressed I’m very unhappy
Poor 1.0
Pros: Nothing good... it was a nightmare.
Cons: Upon arrival around 4:40pm on Sept. 6, 2020, there was a line to check in with ~9 people ahead of me. Checking in ended up being a 40 minute ordeal. The people behind me were too close & the lady in front of me sneezed. DANGEROUS DURING COVID.
Mediocre 2.0
Pros: My room was quiet
Cons: The first room the air-conditioning was making a squealing noise and didn’t move the air .. the second room moved the air but it wasn’t cool .. I just resided to stay in the second room ... no telling what would be wrong in t
Mediocre 3.0
Pros: The cookies the service how everyone is just so nice
Cons: The room was hot AC was not powerful at all
Poor 1.0
Pros: Location was decent.
Cons: The first room they put me in reeked of smoke. The second one I got was not clean, had problems opening the balcony door, room was sparse. Outlet in bathroom didn’t work, shower clogged.
Mediocre 3.0
Pros: Nothing the restroom walls had coffee stains and not enough toilet paper. Mattress had bugs.
Cons: For the price I would expect for the restroom walls to be cleaner and for the mattress to be bug free. Disappointed
Poor 1.0
Pros: Nothing.
Cons: No amenities. False advertising.
Excellent 8.5
Pros: Proximity, amwnities
Cons: Needs updating and more comfortable beds
Excellent 9.4
Pros: Breakfast and service
Excellent 10.0
Pros: Great staff, very clean and beautiful space. The waiter remembered my name, which is always nice.
Cons: That I forgot my bathingsuit for the pool!
Excellent 9.1
Pros: The pool area was very nice. The room was clean and comfortable. Front desk help was great
Cons: it was kind of pricey for a night stay
Excellent 8.0
Cons: The TV didn't work properly. The engineer was polite and nice. However, it took quite a while for him to replace a part and fix it. Not his fault. However, very inconvenient that the hotel gave us a room with a faulty TV.
DoubleTree by Hilton Ontario Airport - Ontario
Rated no. 5
8.0
Excellent 8.0
Based on 908 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.5
Facilities
9.0
Location
8.4
Overall
8.0
Overall 7.9 Good
Based on 178 reviews
Cleanliness
8.6
Comfort
8.5
Facilities
9.0
Location
8.4
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
10.0
Cleanliness
8.3
Comfort
8.2
Location
8.1
Services
8.0
Staff
7.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.7
Comfort
8.4
Location
8.5
Services
8.6
Staff
8.8
Cleanliness
9.3
Comfort
9.1
Facilities
9.0
Location
9.1
Overall
9.0
Cleanliness
8.0
Comfort
8.8
Location
7.6
Overall
2.0
Services
7.9
Cleanliness
9.1
Comfort
8.6
Location
8.4
Services
8.9
Staff
8.5

Good 6.0
Cons: i didn’t like that my front door was hard to get into with key card , also tiny black bugs on the bathroom floor going into wall . very noticeable
Excellent 10.0
Pros: Heather at the front desk was very helpful
Poor 1.0
Pros: Staff
Cons: Booked a room with fireplace, not told I would need real wood. So disappointing! I have stayed in other hotels and they had gas fueled fireplaces. Very disappointed!
Excellent 10.0
Pros: The bed is very comfortable….it's clean and quiet I always book here just to get away
Excellent 8.0
Pros: Great stay! The rooms are big. It's very quiet and cozy. The staff is beyond helpful - simply exceptional!
Cons: There was no soap in our room (it's unexpected given we're in the middle of a pandemic), and we only had one trash bin so you either need to place it by the bathroom or in the living area. That was confusing as well.
Okay 4.0
Pros: The girl that was working over charged us 7x smh so it locked up the card we couldn’t get the room because she locked up the card Nd we never got the $603 back to card
Cons: A refund
Excellent 10.0
Pros: The property was immaculate, and the staff was friendly.
Excellent 10.0
Pros: GREAT
Excellent 10.0
Pros: It was very clean and quiet at night.
Excellent 10.0
Pros: Loved the kitchen and comfortable bed. I highly recommend this place to anyone who needs some home like r&r.
Mediocre 2.0
The staff was not helpful at all they were really rude and they didn't let me put the room after all
Excellent 10.0
Pros: The kitchen
Cons: No
Okay 5.0
Cons: Never recieved a deposit . Hotel carport was dirty a/c didnt work .they gave me a complimentary stay. Keys didnt work had went through about 14 keys ..they brought me a fan for the night mind u its upstairs and downstairs it was super hot
Poor 1.0
Pros: Location was decent
Cons: The staff very unprofessional!
Excellent 9.0
Pros: All the staff were friendly and attentive. Especially the breakfast ladies who provided delicious hot food! Loved the pet friendly penthouse room, but would suggest cleaning the carpets more frequently. Will stay here again in the future.
Cons: Carpet in our room left my granddaughter's feet black within hours of arrival. Noticed several wrecked, non-operating vehicles parked in the guest parking area which makes the grounds look trashy.
Good 7.0
Cons: Number of Towels weren't the same every day. Room doesn't have a phone which we couldn't call front desk. It was promised to have it next day but didn't happen.
Excellent 10.0
Pros: Penthouse suite absolutely spacious for family with kids. Love the full kitchen, felt more like home than being away. Great staff Great location, close to freeway & restaurants
Cons: Loved the complimentary breakfast, lots of stuff to choose from. Outside bbq's came in handy
Excellent 10.0
Pros: Area , close to everything
Cons: Close parking
Excellent 9.0
Pros: The front desk was very attentive and when ever we called and asked them for service or help they attended to our needs promptly.
Cons: When we first arrived, the hotel was kind of messy there was some dirty cups left on the counter and used shampoo and soap left in the shower also, the couch bed was not folded up and made. This was very upsetting considering this was our first night
Excellent 10.0
Pros: We got the penthouse! Fabulous amount of space, pretty good breakfast w outmeal not from a packet!
Excellent 9.0
Pros: Spacious rooms, full stove.
Good 7.0
Pros: The Residence Inn has what I need when traveling for work.
Cons: I called for the shuttle at 9:05 and was told my pickup would be 9:30. I called again at 9:45 and was told there were traffic delays.They arrived at 9:5o and wit took 6 minutes (with a delay) to get to the hotel. Poor service.
Good 7.0
Pros: THE ROOM SIZE SPECIALLY THE PENTHOUSE, DIRECTLY LOCATED IN FRONT THE CONVENTION CENTER.
Cons: IT WAS TOO NOISY, PARTY OUTSIDE MY ROOM, LOUD SCREAMING TO EARLY HOURS OF THE MORNING, RENOVATION ALSO WAS AN EYESORE.
Okay 5.0
Pros: The rooms are extremely roomy and space is always in short demand at hotels. I liked that a lot.
Cons: No modern hookups. No usb anywhere in the room and the rooms are dated and not modern.
Excellent 10.0
Pros: Comfortable, quite, slept well and the morning breakfast was great and delicious.
Cons: Customer service was outstanding. The girl at the front desk Brianna was very friendly and helpful.
Excellent 8.0
Pros: had a great stay... i love the pillows
Cons: The furnace clogged and flooded our room... the maintenance man tossed down a towel... to fix it!
Excellent 9.7
Pros: Very convenient for Ontario airport. Friendly staff. Had penthouse loft. Very comfortable beds. Stairs are tight if carrying suitcases.
Residence Inn Ontario Airport - Ontario
Rated no. 6
7.9
Good 7.9
Based on 178 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.5
Facilities
7.7
Location
8.6
Overall
7.4
Overall 7.9 Good
Based on 165 reviews
Cleanliness
8.6
Comfort
8.5
Facilities
7.7
Location
8.6
Overall
7.4
Cleanliness
7.0
Comfort
7.0
Facilities
7.0
Location
8.0
Overall
7.0
Cleanliness
8.5
Comfort
8.3
Location
8.5
Services
8.5
Staff
8.8
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Staff
10.0
Cleanliness
8.0
Comfort
5.0
Facilities
6.0
Location
7.0
Overall
6.0
Cleanliness
9.3
Comfort
9.4
Location
9.4
Services
9.2
Staff
9.6
Cleanliness
8.8
Comfort
8.5
Location
8.5
Services
8.6
Staff
8.8
Cleanliness
8.3
Comfort
8.1
Facilities
9.0
Location
8.0
Overall
8.6
Cleanliness
8.7
Comfort
8.5
Location
8.4
Services
8.2
Staff
8.2

Excellent 10.0
Pros: Very convenient and close to everything
Excellent 8.0
Pros: Location and free parking/shuttle
Cons: Wasn’t aware of payment by someone other than guest.
Excellent 10.0
Pros: Everyone was friendly and helpful. The hotel was clean and very quiet.
Okay 5.0
Pros: Location was great. that's about it.
Cons: Cleanliness is not great, looks like the carpet was not vacuumed. There were not liners in the garbage cans. But most of all, the tub fills up with water right away, after just checking the temperature of the water.
Okay 4.0
Pros: Close to airport
Cons: The bed was to shaky, felt every movement. And the floors were dirty.
Excellent 10.0
Pros: Definitely the front desk staff -the room was great as well.
Cons: The shower heads NEED to be replaced-ASAP. At least 10 years past useful. The TV channels should be a LOT more user-friendly than they are. Having to go through That much input in this day and age is frankly unacceptable.
Excellent 10.0
Pros: Excellent
Cons: None
Excellent 9.0
Pros: Comfort and friendly staff
Excellent 10.0
Pros: Extremely clean
Mediocre 3.0
Pros: Cleanliness
Cons: Did not accommodate my reservation
Excellent 9.0
Pros: The staff were friendly and courteous. Professional. Location to the airport and restaurants was great.
Cons: We stayed for 5 days. I didn't need my room cleaned or clean towels But we could have used a fresh supply of toilet paper without having to call for it. It took a while to get the message to the housekeeping staff.
Poor 1.0
Pros: Maybe the location. Otherwise nothing!
Cons: As I stated on the phone there were a number of concerns with the state of the hotel and their level of service and cleanliness. In addition to the documentation I will state when getting off the elevator the air on the floor smelled of raw sewage, as if
Poor 1.0
Pros: Smells good
Cons: Rooms
Excellent 9.0
Pros: OVERALL EVERYTHING WAS GREAT. ESPECIALLY CONSIDERING THE SURROUNDING OPTIONS
Cons: SHADY PEOPLE HANG AROUND THE AREA AND A LOT OF POLICE ACTIVITY
Excellent 8.0
Pros: Very clean and comfortable, staff was very friendly.
Cons: There was a buzzing sound in the middle of the night.
Excellent 10.0
Pros: I get a good night's sleep there. That's the best thing. I had worked Saturday night. I had a plane to catch Sunday. So there was a certain amount of stress. I slept well. I had to leave stuff in safe keeping and they took good care of it.
Cons: All was good.
Okay 5.0
Cons: spooky
Excellent 8.0
Pros: I like its location and its a clean. Rooms are nice.
Cons: No complaints really.
Excellent 8.0
Pros: Hotel was located very close to the Airport 7 Minutes away closet to resturants
Mediocre 2.0
Pros: Not too much
Cons: Yes I contacted customer care about my experience.
Mediocre 3.0
Pros: The price. Modern appearance good location
Cons: No room service all 3 days. So No clean towels, no restock I room coffee. No ice on any floor Phone for room service didn’t work. The the last day I went to the lobby for coffee at 8am and at was empty as well. Super disappointed.
Mediocre 3.0
Pros: Check in was quick but staff is unwilling to be helpful in anyway besides what there job description calls for. But overall I would say I liked that my privacy was very respected and I was moatly left alone.
Cons: A very rude staff, charges for everything possible with no real explanation asked to speak with a manager several times over the duration of a weeks stay and never did no clear explanation of hotels $$$$$ policies only told repeatedly its our policy
Okay 4.0
Pros: Easy access to freeways and food. Dog friendly. Safe area cordial staff
Cons: The room was not cleaned between guests there were other people’s food and clothes in the room. Sheets had stains
Okay 4.0
Pros: I liked how close it was to Disneyland and other restaurants
Cons: For the star level it was older looking. The lady at front desk was very rude
Okay 5.0
Pros: The location is very convenient to the airport
Cons: Dinner service tray was sitting outside my door when I checked in and was still there when i left the following day. Used soap and shampoo was still in shower from previous guest as well. Very poor housekeeping score.
Good 7.0
Cons: The A/C unit in the room is really loud. It kept waking me up when it came on at night.
Okay 4.0
Pros: Me and my boyfriend come here every other weekend we spend 2 nights here we like that is close to our house and the staff always treats us so nice.
Cons: Me and my boyfriend come here every other weekend never have an issue but when we got our room this time the sheets were dirty and the toilet had pee on the seat I'm not one to complain but when I pay $--- for 2 days I expect to have my room nice a clea
Mediocre 2.0
Pros: Nothing.
Cons: It was way too noise. Housekeeping is loud and the room was too small. Parking is sketchy and people were watching guest as they walked into the hotel. This seems more like a 2 star hotel.
Poor 1.0
Cons: Hot tub did not work, phone and electrical outlets in the room were not working. Coffee in the morning was not replenished and when Hotel worker said to get coffee from in the restaurant the worker stopped and questioned the other person with me.
Okay 4.5
Cons: Worst bed I’ve ever slept on - uncomfortable, squeaky, poor temperature regulation. Stayed for 3 nights and barely slept.
Excellent 8.0
Pros: I really like the breakfast and evening lounge on the 6th floor. Clean and actually good food.
Good 6.5
Pros: The hotel is conveniently located in Ontario with access to 10 and Ontario airport. This hotel would be fine for business. Staff was friendly.
Cons: The hotel needs some upgrades. Even the elevator seemed tired as it took its time moving between floors and opening.
Excellent 10.0
Pros: Fast check in
Cons: N/A
Excellent 8.0
Pros: Nice staff and nice morning buffet.
Cons: Thought buffet price was a little high.
Sheraton Ontario Airport Hotel - Ontario
Rated no. 7
7.9
Good 7.9
Based on 165 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.5
Facilities
8.2
Location
8.4
Overall
7.5
Overall 7.8 Good
Based on 1,227 reviews
Cleanliness
8.5
Comfort
8.5
Facilities
8.2
Location
8.4
Overall
7.5
Cleanliness
9.0
Comfort
10.0
Facilities
10.0
Location
9.0
Overall
9.0
Cleanliness
4.0
Comfort
6.0
Facilities
6.0
Location
5.2
Overall
4.8
Cleanliness
8.2
Comfort
8.3
Location
8.3
Services
7.9
Staff
8.1
Cleanliness
9.1
Comfort
8.5
Facilities
9.1
Location
9.1
Overall
8.8
Cleanliness
8.8
Comfort
8.8
Location
8.8
Overall
7.2
Services
8.4
Cleanliness
8.3
Comfort
7.9
Facilities
10.0
Location
8.3
Overall
10.0
Cleanliness
8.3
Comfort
8.2
Facilities
7.0
Location
8.0
Overall
7.4
Cleanliness
8.6
Comfort
8.4
Location
8.4
Services
7.9
Staff
8.5

Excellent 10.0
Pros: location
Cons: nothing
Mediocre 2.0
Cons: The room smelt horrible. Very dirty out dated way over priced
Good 7.0
Pros: The location and size of the bedroom.
Cons: The rooms are outdated.
Good 6.0
Pros: The balcony was nice. The room was big and had a sofa. The bed was comfy. The bathroom came with a toothbrush, toothpaste, a shower cap, razor, makeup wipes and shoe wipes. The shower has amazing pressure & temperature.
Cons: The elevator was old and rickety. The bed comforter and the towels made my skin itchy.
Okay 4.0
Cons: The property is old and dated.
Excellent 10.0
Pros: amazing overall and definitely worth the value, near all your important needs.
Cons: nothing, all was super cool 🤙🏽
Excellent 9.0
Pros: Cleanliness and location. Helpful staff.
Excellent 10.0
Rooms were clean. Comfortable bed and restaurants near by.
Excellent 10.0
The Security Guard Leon, was amazing! My Husband and I are Senior Citizens. Limited abilities. My Husband has MS so I have to do most lifting. Leon stepped right in took all our things to the room and brought us menus for dinner options. And would not let us give him a tip. We will always remember his kindness.
Excellent 10.0
Pros: the room was much bigger than anticipated
Good 6.8
Asked for a room in a quiet location and they put me next to a room that had all the doors open and three or four fans airing it out. Made me wonder if there was a murder in there or what could have happened! I heard workers go in and out all night and morning long. People next door to me were walking around and going in and out all night as well. Then there was a door between our rooms, that connected the rooms, with a deadbolt locking the door. The key side was on my side, so I wasn’t sure if the handle side to unlock it was on their sired or what!! I could hear constant creaking by the door, as if someone was standing there trying to listen or come in. I did not get a quiet room and did not sleep well!!! (FYI- the motel was not even at half capacity, so there were plenty of rooms to offer. And…. People live at this hotel)
Okay 5.0
Pros: Location was good for the Convention Center, food, freeway. There are barriers up for Covid which is great! Staff needs to speak up a little more or they need to put small holes or a speaker in the barrier so they may be better heard.
Cons: Looked like there were some homeless walking the area, made me a little uncomfortable.
Mediocre 3.6
Everything is old and not clean, including carpet, sofa( in room), and furniture
Mediocre 3.2
We checked in on friday only to be given a dirty room and the bed coach mattress look like it hasn't been changed in 20+ years. The mattress was so disgusting I had to ask for another room or a new bed. No one apologize poor customer service. After being on hold for a while I was given another room and the mattress was still dirty and ever it felt like it was 15+ years old. The neighborhood was scary at night and the price I was offered through Agoda was the actual price. We didnt save any money. The rooms are out dated and very dirty. I am sorry but I can't stay here ever again. Also the blinds were not darkout and it made it hard for my baby to sleep. I asked for a towel when I called the front desk she said they will send me one for my baby. When they delivered the towel man started speaking to me in spanish and I have no clue what he was saying. Long story short I didnt get an extra towel. Id suggest being your own just in case. The lights were way to bright at night and they were shining in the rooms. Oh the list goes on and on.
Poor 1.0
Pros: NOTHING!!! WORSET EXPERIENCE EVER!!!!!!
Good 6.4
While the location and value are both positives, there is no high value of policy for customers. I requested a 5a.m. shuttle to airport, I was in hotel lobby by 4:45a.m. and told that my ride would be there soon to pick me up. The shuttle did arrive by 4:50a.m. and when I asked the driver if we'd be leaving soon? He told me that he was waiting for 2 more people. So at 5:10 the others started getting into van and driver said that it woul only take 5 minutes to get to airport and that this airport is never busy (???) So right before we got to airport one of the passengers realized that he'd forgotten his cell phone and must go back to hotel!!!!! When I (only me) got to airport at 5:17a.m. and still needed to check in a bag and retrieve my ticket, there were approximately 50 people waited to go up the escalator for clearance!!! Security was only allowing a handful of people up to 2nd floor. Once up to 2nd floor, there were additional dozen or more people waiting to be cleared!! So by the time I got passed Security and put my shoes back on I had to get to the gate, and whrn I got to the gate EVERYONE WAS ALREADYBOARDED AND WAITING FOR ME!!! I was being waited for, well past 5:30a.m. while all along I should have been to airport when shuttle service was requested and if shuttle was dependable I would have been to airport in a timely manner. The point isn't that "I got there in time" but that the stress that was placed on me, was unnecessary when I kept my word and made no one wait for me. So keep your word, since that's all I needed from a service. And instruct your employees, drivers, not to think or guess when it comes to the conditions and times of the airport!!! I will let my friends, family and business owners know what happened only because NO ONE EVEN SAID SORRY!
Excellent 9.6
Very efficient and prompt with service
Poor 1.0
Pros: Nothing, still waiting on management for refund!
Cons: I did not like anything and the hotel is to close to the freeway, You get no sleep!
Okay 5.0
Pros: Proximity to Oak Park Cemetery.
Cons: Only one chair in room and requests were met with lies as thete was an otherwise empty hallway stacked with 14 chairs.
Okay 5.0
Pros: The outside grounds were perfect. Nice pool, somewhat updated room, AC/heater worked great, big TV, and nice desk with refrigerator and freezer.
Cons: There was an electrical safety issue that they never addressed, the bathroom was very old and paint falling off the ceiling, and housekeeping never refreshed the room until I had to ask for service.
Okay 5.2
This hotel has not been updated since before the seventies.
Excellent 8.0
Pros: Room was nice and check-in was easy.
Cons: I didn't realize it was in such a noisy area. The elevator smelled like urine, but the room itself was nice.
Excellent 8.0
Pros: Big room, nice bathroom with extras like toothbrush and paste, and a comfortable bed. When I called down to get fresh towels someone came up immediately with what I asked for.
Cons: Never had a housekeeper make the bed or clean the room the entire time I was there, lamp near door had faulty switch and could not be turned off (had to loosen bulb), lots of traffic noise (near freeway). The conditioner pump on the bathroom did not work.
Mediocre 3.0
Pros: The only best part of the hotel was the secured parking. We had to slide room key to get gates open.
Cons: There was no breakfast offered as it promised upon booking. Nor room service options. The carpets throughout the hotel as well as our room were constantly moist, to where the hotel kept all hallway doors open 24 hours.
Excellent 10.0
I didn’t expect much but quality was amazing . Easy parking right in front of the rooms . Clean and the bed was comfortable!
Excellent 10.0
The room was a little dated but had four towels and extremely clean.
Mediocre 2.0
This hotel is terrible has people hanging out in the parking lot. Housekeeper was outside mopping sidewalk then used the same mop to wipe inside area . The elevator has carpet all around filthy and stinks. The rooms are so dark out dated and the sheets and blankets had huge stains. They do extended stay monthly renting :( The worst place ever
Okay 4.8
Don’t stay here it’s run down and the guests staying here are sketchy
Okay 5.0
Pros: Location and the size of the room.
Cons: The hotel needs major renovation. Some of the amenities like the carpet, bathroom sink and cabinet could be replaced.
Excellent 10.0
Pros: Comfortable, cool and relaxing.
Good 7.0
Pros: Location
Cons: AC made noise but other than that good
Excellent 8.0
Pros: The refrigerator was good sized and it had a freezer. Also was nice to have a microwave. The beds are amazingly comfortable.
Cons: The carpet was dirty. If you walked barefoot, your feet felt weird and looked black from the dirtiness.
Excellent 9.2
For the price it was perfect…it’s a little outdated but the bed was comfortable and the staff was very nice.
Okay 5.0
Pros: Security.
Cons: Housekeeper kept looking in the window.
Excellent 10.0
Pros: Quite well lit up at nite. Nice get away.
Good 6.0
Pros: Was nice, but no room service or breakfast as advertised.
Excellent 8.0
No frills but Good value. Staff was incredibly helpful and friendly.
Excellent 10.0
Very decent hotel should be more than a 2 star should be a 3.
Excellent 10.0
The rooms are nice clean convenient stocked with amenities
Mediocre 3.2
Our trip was awful. I would not recommend this hotel. I called front desk got left on hold 3 different times for over 5 min. I asked for a extra towel they would not give me one. I can go on and on but I won’t never again..
Okay 4.0
Pros: The Bed was comfortable...
Cons: Seemed like alot of guests lived thete... kind of ran down
Mediocre 2.0
Pros: Location
Cons: So many things, no WiFi
Poor 1.0
Pros: Absolutely nothing
Cons: The staff is highly rude. And even the manger is unprofessional for I haven¿t heard back now for 3 days of the complaints I have. Left voicemails with my number.
Poor 1.0
Cons: Hotel staff is more like security. Guest are not allowed at anytime. Security rushed twice counting people in my car. Never going back
Okay 4.0
Pros: You can check in at 5am
Cons: Yes I din't like how the bigger rooms have smaller bathrooms
Mediocre 2.0
I wish I could upload pictures there was a used dirty mask on the door handle of the bathroom the bathroom had water stains everywhere like after it being used to shower and there was a wet towel full of soap on the floor as well the room was obviously used when I confronted the woman up front she was extremely rude and did not help whatsoever I’ve had better cleanliness and customer service from motel 8 and budget lodge’s half the price of this joke of a place. Never going here again both nights were a nightmare. These reviews must be friends or bots because this place is horrid. If I could upload pictures I could show the room and the neglect as well as the horrible customer service.
Excellent 8.0
Pros: El hotel por fuera est¿ bonito
Good 7.0
Pros: I like the fact that you guys have soap, shampoo, conditioner, and lotion dispensers. Also the travel kit y¿all have is awesome!
Cons: Yea there were bed bugs and I got bit by them on my left arm.
Excellent 10.0
Awesome room And great pool
Poor 1.0
Pros: The only thing I like about this place is their Employee , she gave great customer service. Everyone else  , are horrible horrrible with their customers. No integrity whatsoever. So disappointed in this facility.
Cons: They are theiieves and liars and they declined my paid stay for no good reason, they claimed I was rude to their staff when I wasn¿t , they refused to let me use a vacuumed. They brought me a broom than lied and said I slammed door on employees face.
Mediocre 3.0
Pros: nothing
Cons: hygiene, noise
Okay 4.0
Staff unprofessional.
Poor 1.0
Pros: Not much
Cons: Wont stay there anymore. Security guard was horrible there & didnt do his job right & then called me names & wanted to fight me. Too many loud parties there also. Horrible place to stay!
Okay 5.0
Pros: It was quiet
Cons: Only ice machine & vending machines on 1st floor filthy elevator
Good 7.0
Pros: The beds were very comfortable.
Cons: No
Mediocre 2.0
Front desk personnel DISRESPECTFUL & RUDE.
Poor 1.0
Pros: It was so so until hotel employee at front desk was very rude DISRESPECTFUL & a liar.
Cons: Yes a person at front desk. She was very rude disrespectful & a liar.
Mediocre 3.2
I felt very uncomfortable and unsafe. Not what I expected.
Okay 4.0
The receptionist said to wait for 30min but it took more than an hr for cleaning the room so I'm tired and need to wait outside and the temperature is cold
Excellent 8.0
Pros: The area and the security that takes care of the parking lot
Cons: The lamps inside the hotel where dirty and al I'll ng the tile in restroom was dirty
Good 7.0
Pros: Nothing we screwed me one night stay. I will never stay there again.
Cons: I didn't like the hotel they screwed me one night stay. I will never stay there again.
Okay 4.8
Hopefully they will improve.
Excellent 10.0
Pros: Staff is always very nice.
Okay 4.0
Pros: Maid service was excellent.
Cons: I got blamed for a small missing towel from the room and pretty much threatened about how ¿next time¿ I should be more careful about what goes missing in the room I stay at of not I won¿t get my deposit back hahaha won¿t go back. A lot wrong h
Poor 1.0
Cons: We asked for a quiet room and they put us by the fwy, I¿m handicap and they also put us on the second floor with stairs.
Okay 5.0
Pros: Located near airport.
Cons: Older hotel looked more like a motel. Windows did not open. Due to Covid there was no daily cleaning so we had to chase down staff to empty trash, towels, and other necessities.
Mediocre 2.0
Cons: Front desk lady was rude
Poor 1.0
Pros: Not much
Cons: The water never got hot in the shower or sink. The carpet was wet from the heater. Overall I was disappointed
Poor 1.0
Pros: Nothing
Cons: Old, worn out property right next to the freeway. The highway noise was close to unbearable.
Good 7.0
Pros: the room was real fresh, and very clean. bed very comfortable and in-room amenities for the shower were supplied which was a plus since I forgot mine. nice property, can't wait for summer and a chance to use the pool.
Cons: they advertise $--- for the room, 1 king bed, but when checking in they also tack on taxes and "FEES" which totaled out to more than $28. what are the FEES? no breakfast was available, still have not returned my $50 deposit.
Good 6.0
Pros: great for puppies (my children) :-)
Good 7.0
Cons: Room needed to be updated
Mediocre 2.0
Cons: The power went out for more then half the day the food and milk i had in the fridge spoild. You think they would have checked on the people who were staying there to see if we were ok or compensate us
Good 7.0
Cons: Noise from the neighbors
Good 6.0
Pros: The location was close to many restaurants and stores.
Cons: Very thin walls could hear the people next room. Not very private.
Mediocre 3.0
Pros: The room was pleasant. We enjoyed that there was a fridge and microwave available.
Cons: I did notice that upon arrival there was a big ad indicating $---- Corp rate and we paid $---. Also in the itinerary it indicated free continental breakfast. However, we were informed the morning of no breakfast due to covid
Mediocre 2.0
Pros: Not much
Cons: There was police activities going on repeatedly. I did not feel.
Mediocre 2.0
Cons: I was very disappointed with this hotel! It’s very out dated and it smelled like smoke. The curtains are old , I even saw a hole in one of them. I didn’t even stay the night. Very disappointed!!
Mediocre 3.0
Pros: The price and location
Cons: It's truly a blast from the past
Excellent 9.7
Pros: I enjoyed the friendly staff, the cleaniness, the memory foam bed and the Direct TV Cable services.
Cons: The first stay, the bed was incredibly soft, but this time, the bed wasn't as soft; however, it was still soft enough to relax.
Mediocre 2.0
Cons: This is a dump w/ weird crooks walking the grounds,no security,main gate broken,,crappy rooms,cracked glass all around the complex,this is a 1 1/2 star at best..Worst dump you have listed.You should take a tour in the evening.You should refund my money.
Excellent 9.4
Pros: Loved the comfort. Loved the hospitality from the staff. The cleanliness of the room. The bed was so comfort. Great TV options. Refrigerator and microwave a definite plus.
Excellent 10.0
Cons: Very happy with my stay
Excellent 8.5
Pros: It was like sleeping in my car, but on a great bed. Room was great, very clean, great tv everything I could ask for. However, after the first couple nights I finally had to put ear plugs in in order to sleep through all of the car noise from the freeway. for the price I think it was great.
Cons: Noise. And staff took too long to service room, so in my 5 day stay , they only cleaned my room once. They did not show up till we got back at 5:00 pm. Need to clean rooms much earlier in the day.
Excellent 10.0
Pros: Loved the memory foam beds, staff was very friendly, had a later checkout (noon) when most hotels are 11:00 - they will even extend it to 1pm if needed! Room was spacious, had a nice desk, microwave and fridge. This place was very comfortable, great location, and a great price!
Cons: The only 2 things I could sing this place for (and not enough to lower the 5 star rating) is that we had a hair on one of the hand towels - but that tends to happen. We also were hoping to connect our PS3 to the tv to pass the time, but they have a block from using the inputs. Again, understandable, but that would have been nice to be able to do.
Excellent 9.7
Pros: Well for starters my boyfriend and I had a little trouble with our reservation but the staff was very friendly and took care of the problem ASAP and they give you cookies when you check in which is AWESOME! As far as the room, as soon as we walked into it it smelled super clean and it was. The room also had soap and shampoo dispensers which are so much better than those tiny bar soaps that most hotels have, so that was a major plus.
Cons: There was only two things I didn't like about the room, the bed and the sheets. The bed wasn't all that comfortable I guess memory foam beds just aren't my thing but it wasn't that bad, and the sheets were really thin so we got cold at night.
Good 7.1
Pros: Welcome and check-in were fine, the room was large with a comfortable bed. Free fruit in the lobby was nice.
Cons: Any rooms facing the freeway are subject to traffic noise 24 hours a day, so not recommended for light sleepers. Make sure to bring your own coffee to breakfast.
Okay 5.3
Pros: Affordable
Cons: Old ans stinky.
Ontario Airport Inn - Ontario
Rated no. 8
7.8
Good 7.8
Based on 1,227 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.2
Facilities
8.4
Location
8.5
Overall
9.0
Overall 7.8 Good
Based on 342 reviews
Cleanliness
8.2
Comfort
8.2
Facilities
8.4
Location
8.5
Overall
9.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
7.7
Comfort
7.7
Location
8.1
Services
7.7
Staff
7.7
Cleanliness
9.0
Comfort
9.0
Facilities
8.0
Location
9.0
Overall
9.0
Cleanliness
8.5
Comfort
8.5
Location
8.9
Services
8.2
Staff
8.3
Cleanliness
8.8
Comfort
8.7
Location
8.6
Services
8.1
Staff
8.1
Cleanliness
8.4
Comfort
9.0
Facilities
9.0
Location
9.1
Overall
9.0
Cleanliness
8.3
Comfort
8.4
Location
8.7
Services
8.2
Staff
7.8

Excellent 10.0
Pros: excellent room and accommodations
Cons: the bat tube ran over and the room flooded a little
Excellent 10.0
Pros: very clean
Cons: everything was good
Excellent 9.0
Pros: Didn't eat breakfast
Excellent 10.0
Pros: Shower was amazing water pressure wise. Towels were super soft and big.
Cons: Walls were pretty thin, could hear neighbors talking in normal conversation voices while in bed.
Excellent 9.0
Pros: Convenience
Cons: Quality of breakfast
Okay 4.0
Pros: Having a bedroom and living room area. The staff was excellent in their service and friendliness.
Cons: No daily cleaning of the room, replacing towels, removing trash. Seems Hilton just wants to save money not to clean the rooms at the excuse of COVID. Cannot open the window to get fresh air. Both restrooms in the pool area had no soap to wash hands.
Good 6.0
Pros: Location was good. Breakfast was great. Pool was great. Room was spacious.
Cons: Our 4 kids, ages 4 to 10, got bed bug bites. I had emailed the hotel, left a voice-mail and a written message, it's almost a week, I have not heard from anyone. Had to take our kids to urgent care
Okay 5.0
Pros: Location
Cons: Wasn't clean enough, the carpet was dirty and the shower had what appeared to be mold in the corner. Water pressure was terrible at the bathroom sink.
Mediocre 3.0
Pros: Room was unkempt, almost "dirty" and it was an ADA room, which I didn't think I ordered. No one offered to explain the shower operation; no one knew about the TV "guide".
Cons: Everything, except location. Location was convenient. I will not stay here again, and I wrote a letter to the Hotel manager. Everything is a COVID 19 excuse.
Excellent 10.0
Very clean and spacious room. Cannot wait to come again
Excellent 8.0
Pros: Rooms are nice. Free parking, wasn’t difficult to get a spot. Free breakfast. Good price.
Cons: A bit run down in certain areas like carpeting in the halls had very visible stains. Couch and chair upholstery in the room had some visible stains.
Good 6.0
Cons: The hotel was fine. The room had stained carpet, and a stained/dirty sofa. The shower drain was slightly clogged. The water drained out slowly, causing me to stand in my own dirty water while taking a shower. I was not happy for this to be Embassy Suites
Excellent 10.0
Pros: Clean Big Excellent staff
Cons: No breakfast anymore But we understand
Okay 5.0
Cons: Our blanket for our Room head cigarette burn hole as well as multiple rips in the blanket, there was mould in the bathroom all along the bathroom wall, we did not receive any Room service and only one half roll of toilet tissue was left in the Room
Poor 1.0
Pros: Nothing
Cons: Cleanliness
Excellent 10.0
Pros: This visit was unplanned & I had to find a hotel quickly. The hotel was located right off expressway & have immediate availability at 10pm at night. The price was extremely reasonable & definitely surpassed my expectations.
Cons: No
Mediocre 3.0
Cons: Loud and dirty.
Excellent 10.0
Pros: What I like best about the hotel will be a customer service. They are extremely polite every staff member knew me by name. Whatever I need it I received right away. Very classy.
Cons: That we couldn't stay longer. :)
Good 7.0
Pros: ease of location
Cons: Restaraunt hostess seemed indifferent. Was mor interested in her own thing than greeting me and making me feel welcome
Excellent 10.0
Pros: Location was amazing!
Cons: Loved everything about it
Excellent 10.0
Pros: Very clean, friendly staff. Restaurant & Bar was also clean .
Cons: My keys/card did not work . Had to re-activate them TWICE!!
Excellent 10.0
Pros: The workers & free breakfast & happy hour
Cons: The pool area gave me a headache from how strong the bleach smell was.
Good 7.0
Pros: The lobby looked great and the space in the room was great having it's own living room.
Cons: Floor in room was sticky, bathroom smelled like feet and we had to park on the main street since there was no parking available. During breakfast I watched house staff have a bathroom blocked off for over an hour as they walked back the break room.
Excellent 10.0
Pros: The room size/ Suite was amazing. Refrigerator and microwave definitely came in handy! Absolutely love this place!
Cons: Took an hour or so to get additional towels after request was made.
Excellent 8.0
Pros: Great staff and accommodations
Cons: Book a king bed and got a 2 queen bed room. Room was a bit dusty
Embassy Suites Ontario Airport - Ontario
Rated no. 9
7.8
Good 7.8
Based on 342 reviews
Details
Reviews

Cleanliness
8.3
Comfort
8.3
Facilities
7.1
Location
8.6
Overall
7.7
Overall 7.7 Good
Based on 842 reviews
Cleanliness
8.3
Comfort
8.3
Facilities
7.1
Location
8.6
Overall
7.7
Cleanliness
10.0
Comfort
8.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
7.8
Location
8.2
Services
7.5
Staff
8.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
7.0
Facilities
6.0
Location
9.0
Overall
7.0
Cleanliness
8.4
Comfort
8.5
Location
8.7
Services
8.3
Staff
8.5
Cleanliness
8.7
Comfort
8.3
Location
8.5
Services
8.4
Staff
8.5
Cleanliness
8.5
Comfort
8.6
Facilities
6.0
Location
8.8
Overall
6.6
Cleanliness
8.2
Comfort
8.3
Location
8.7
Services
8.1
Staff
8.4

Okay 5.0
Pros: I left to early for breakfast. Restaurant was good Shuttle ran only in am but was good. They had two down pillows which were good.
Cons: No shuttle in afternoon to get there from the airport. Nobody answered the phone when I called for information. Rooms were dark and door lock did not work.
Excellent 10.0
Pros: Every thing was the way it should be ..
Cons: A little more expensive, than I remembered 🥃
Good 6.0
Pros: Staff is always pleasant and courteous.
Cons: Tub drained very very very slow
Good 6.0
Cons: toilet was stopped up when we arrived.
Excellent 10.0
Pros: location and cleanliness
Cons: can’t think of anything
Mediocre 2.0
Pros: The next room guest to my room were extremely loud and we could not sleep until 2AM . We called the reception and they did not do anything about it ...
Cons: Very noisy room , guests loud , staff unprofessional, shuttle runs 2 hours only in the morning and we can hear the highway noise..
Mediocre 3.0
Pros: location
Cons: bathroom was built badly leak water all over floor. resturant wasn't open but the had a sign up with dinner menu. I understand about maybe not having employees. but have don't put a sign with the menu and not open at all.
Poor 1.0
Pros: The waitress in the restaurant was competent and pleasant
Cons: Worse hotel experience in my life, no breakfast, house keeping, had to go to the desk for linens, overall ambivalence of staff. Had to pay for a cup of coffee in the lounge! No one seemed to be over 25 and no one had any answers for any questions here!
Mediocre 2.0
Pros: The location was good and the lobby was nice but everything else was not that great.
Cons: It was over all clean. But the toilet would flush water ever 30 seconds or so on its own. There were people talking and yelling out side until 2 am. And there were no bath towels put in the room.
Excellent 9.0
Pros: The breakfast was the highlight of a very comfortable stay. Staff was very friendly and the breakfast was delicious.
Cons: No complaints at all.
Mediocre 2.0
Pros: Nothing
Cons: It was dirty, raggedy, and cheap. No working fan in the bathroom made the room dank and humid.
Excellent 9.0
Pros: Nice place and convenient to the airport.
Cons: Thin walls, heard neighbors enjoying them selves.
Excellent 8.0
Pros: Was close to airport but was also quiet. Everything was clean and comfortable, plus free parking
Cons: No
Excellent 10.0
Pros: Cleanliness
Cons: n/a
Excellent 8.0
Pros: Location, staff, bar, and other amenities
Cons: Seems you can hear everything in the halls an adjacent rooms
Excellent 10.0
Pros: Location was convenient. The restaurant serves a great simple breakfast.
Cons: The ac didn't work very well and the curtains were dirty.
Mediocre 3.0
Pros: Location
Cons: The room was hot. The AC was leaking and completely stopped working I. The middle of the night. Did not sleep well
Excellent 10.0
Pros: This hotel met my expectations, I travel weekly. Very satisfied with this hotel!
Excellent 10.0
Pros: proximity to airport & car rentals
Excellent 10.0
Pros: Customer service. The staff was very nice
Cons: Nothing at all
Okay 5.0
Cons: Given a room with a TV but remote had no volume and channel changer. Could not lower volume when turned on. Front desk suggest another room. Recvd another room however room was being used bed undone and not clean. Had to get another room.
Good 6.0
Pros: Really nothing is just a place to spend the by..
Cons: The costumer service  the front desk bad service, also the people to goes to this hotel is not very well behaved.. next time I will not stay there definitely.,
Okay 5.0
Cons: My daughter was supposed to sleep on the pullout bed. There were no sheets or blankets for it. She went to the desk to get some and was told they are out of blankets. So we had to sleep with the AC off so she didn't freeze with her sheet.
Excellent 10.0
Pros: The rooms were large and clean.
Cons: They only give you one bath towel for a room with 4!
Mediocre 2.0
Pros: Location l
Cons: Low key dirty rooms one settt of towel carpet is dirty
Good 6.0
Pros: Location was great, close to airport and rooms were comfortable
Cons: Staff at the lobby was rude, they wouldn¿t even look at us when we would ask a random question
Good 6.0
Pros: Location was close to the airport
Cons: Transportation to the airport ended early so I had to take an Uber. The check in time was at 4pm and check out time was 10:30 am.
Mediocre 2.0
Pros: Location
Cons: Slow and room were nasty
Poor 1.0
Cons: Check in was a nightmare, very slow and then I received the wrong key card and entered someone else's room. Had requested to have room clean and clean towels available was not done. Someone trying to into rooms at 4am. No room phone, air or hot water
Okay 5.0
Pros: Location to the airport
Cons: The staff was rude. I tried letting them know the refrigerator was leaking in the room. The time the website for checking in is 3PM and check out is 11 AM, They have a printout tape to the window that says checking is 4PM. Checkout is 10:30.
Good 6.0
Pros: Parking
Cons: First room smelled like cigarette smoke. Second room given i had to request a shower curtain. Room service was not explained to me. People up above my room were so noisy daily.
Okay 5.0
Cons: The walls are very thin and I couldn't get good sleep being that I could hear the people next to me talk loudly and the cars driving. The windows didn't have good sound proof.
Okay 4.0
Pros: close to the airport
Cons: I could not get the room to cool down....the shuttle driver was MIA, Front desk guy made a GOOD move and paid for a cab. Toilet was plugged the day before, and still plugged when I left...no food in the hotel, no food nearby, all delivery so I didn't eat.
Okay 5.0
Pros: nothing out of the ordinary with bland customer service
Cons: staff
Poor 1.0
Cons: The front staff were not helpful Very lazy They have not interested in retaining customer Always on cellphone Talking no professionalism
Poor 1.0
Pros: The staff was nice and accommodating..
Cons: AC loud in 1st room. Chair in room was disgusting & stained. In the 2nd room the chair was also stained, curtains filthy and the sheer curtain in the back had rips. Back of tub dirty, black stuff on bathroom wall. Bathroom smelled like a public restroom.
Okay 5.0
Pros: Staff
Cons: Thin walls and semi clean rooms
Poor 1.0
Pros: Did not like it
Cons: I like to walk outside my room and be outside, not inside
Okay 4.0
Cons: Didn’t have the continental breakfast and room not get cleaned
Poor 1.0
Pros: Location.
Cons: Rude staff. My room was next to the elevator or some type of loud machinery. It was extremely loud and aggressive so much so that my room vibrated all night. My daughter and I could not sleep. I woke up every 10-15 minutes with anxiety and panic attacks.
Okay 5.0
Cons: Our bath tub was clogged. Asked front desk to please fix it but ignored my request.
Okay 5.0
Pros: The location was nice and the room had nice finishing a.
Cons: The beds were horribly uncomfortable. Felt like sleeping on a piece of plywood instead of a mattress. There was no guide for the TV and the picture was fuzzy.
Mediocre 2.0
Pros: Terrible stay. Could not get staff to repair any problems. The refrigerator leaked water onto the floor. It took two requests to have it taken care of. The carpet was so dirty it left my feet dirty. The hotel didn't have any working ice machines.
Cons: Read previous statement. There were too many other things wrong to be able to list here. For a room to cost over $---- a night you'd think they would be better. The only good thing about this hotel was the convenience of it's location.
Poor 1.0
Pros: The hotel was near freeways and the airport so it was easy to find.
Cons: The next room waspartying all night. I told the night clerk at 3 am after they were being very loud outside my door. They stopped for about 10 minutes only to begin again. They stopped at 6:30 am. Pot smoke from their room filled the hallway.
Good 6.0
Cons: The room had an odd smell to it and was VERY DIMLY LIT. Personally, I do not care for dark rooms, but if that’s not a problem for you, then you’ll be fine! The room was long& narrow so there wasn’t much space t
Good 7.0
Pros: The staff were wonderful, very nice
Cons: Had to move phone and refrigerator broken the other room air conditioning didn't work moved to different room same problem. It made it impossible to sleep
Good 7.0
Pros: The location, easy to find right off the freeway.
Cons: They didn’t offer the free breakfast. And we didn’t get any maid service, so we end up calling to get new towels.
Good 7.0
Pros: Bed
Cons: cleanliness and condition
Good 7.0
Pros: Location
Cons: Not as updated and clean as i thought it was going to be. Specially when booking one of the main things they pointed out was the cleanliness
Poor 1.0
Cons: As soon as I arrived with my family we saw ticks by the bathroom. There were also flea eggs on the carpet. Im familiar with the eggs because my house was infested. There was no help from any of the staff. We were ignored. They didn't offer any assistance
Poor 1.0
Pros: IT was on sale for $--
Cons: The room was filthy, the building seems new but inside it's falling apart! The staff were rude.
Mediocre 3.1
Pros: The front attendee was nice.
Cons: Everything else! The room was terrible! Never again!
Good 6.0
Pros: Staff was very friendly and helpful.
Cons: My room keys didnt work. Tried with two different sets. One of the pillows smelled like terrible dried sweat BO. Had it replaced but the next pillow had a cigarette smell. Lastly blackout curtains were missing. Staff acknowledged the issue and had it f
Mediocre 2.0
Pros: On the 2nd night of my stay, there was nothing i lijed about. I was miserabke and nobody cared, even though they knew they were lying to me. I was basically the only guest there and was harrassed the entire time by some lady who has been stalking me.
Cons: I really feel like I've lost my rights as a citizen of this country. Why can't I make the harassment and abuse stop? This woman is breaking all kinds of laws, so why is there still nothing I can do? I'm left defenseless! I dont know what to do.
Poor 1.0
Pros: It was overbooked and I was unable to get a room. I ended up having to share a room for the night with a coworker.
Cons: The fact that they overbooked the hotel.
Excellent 8.5
Pros: Helpful and friendly staff when I checked in and out.
Cons: I was counting on the restaurant being open on time. It wasn't and I was forced to have breakfast on the road. I chose not to eat any other meals there.
Excellent 10.0
Pros: Friendly staff and nice big room. We booked about 15 minutes before we got there and the transaction was easy! Close to the freeway and quiet. Very pleased!
Excellent 9.7
Pros: Quiteness
Cons: I whiskey I could have stayed longer
Holiday Inn Ontario Airport - Ontario
Rated no. 10
7.7
Good 7.7
Based on 842 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.1
Facilities
6.0
Location
8.3
Overall
5.8
Overall 7.6 Good
Based on 331 reviews
Cleanliness
8.2
Comfort
8.1
Facilities
6.0
Location
8.3
Overall
5.8
Cleanliness
7.8
Comfort
7.7
Location
8.3
Services
7.6
Staff
8.1
Cleanliness
5.3
Comfort
6.0
Facilities
6.0
Location
6.6
Overall
5.3
Cleanliness
8.1
Comfort
8.1
Location
8.2
Services
7.9
Staff
8.3
Cleanliness
8.2
Comfort
8.0
Location
8.5
Services
7.5
Staff
9.0
Cleanliness
8.5
Comfort
8.3
Location
8.5
Overall
10.0
Services
8.1
Cleanliness
8.3
Comfort
8.6
Location
8.6
Services
7.9
Staff
8.7

Excellent 10.0
Pros: Near where we wanted to be.
Cons: No
Okay 5.0
Pros: location
Cons: I felt the deposit was too much neighbors came in late and was slamming doors so didnt get good sleep
Good 6.0
Pros: Location
Cons: No
Okay 5.0
Pros: Clean rooms, friendly staff
Cons: I did not feel safe. The outside people walking around was uncomfortable.
Excellent 10.0
Pros: Good área and very good clean.
Cons: I been forget the keys in side the room and the person in the frontal desk not let me back to the room. The room was under name of the onother person, I been show my identification and the profesional of the permite of the parking lot. I hope them not use my information for bar things.
Mediocre 3.0
Cons: The room smelled of cigarette smoke even though it was a nonsmoking room. We ended up making accommodations elsewhere and didn't stay in the room. The clientel was not what we are use to. We will never book a room in this Establishment again.
Excellent 10.0
Pros: This was such a nice place to stay and soo clean. The breakfast was awesome as well.
Cons: No
Poor 1.0
Cons: I was very upset because I was unable to sleep all night because of the extremely loud noise that went on all night long from what I could only guess was construction on the freeway. Although not the fault of the hotel, it would have been nice for the facility to disclose that information prior to booking.
Good 6.0
Pros: Very nice that it wasn’t noisy and there weren’t people lingering around the premises.
Cons: the room was not that clean, something in there made me have itchy/watery eyes and there was a slight odor.
Excellent 8.0
Pros: Location was good, bed was nice, rate was fair.
Cons: Tv was about 25¿ big
Good 7.0
Pros: the staff is nice.
Cons: the hotel only offer breakfast betwen 6-9am. It will be better if it can offer it till 10am.
Excellent 8.0
Pros: Very nice and the price was right.
Excellent 8.0
Pros: STAFF WAS GREAT
Excellent 10.0
Pros: Everyone so nice with smiles
Cons: That they hold your deposit for 14 days
Excellent 10.0
Pros: Very nice and helpful
Cons: Holding your deposit for 14 days
Excellent 8.0
Pros: Close to the freeway and close to places to eat
Cons: Nope
Excellent 10.0
Checking in or checking out the staff greets you with a smile. Thank you Debbie for accommodating me to a preferred room. Also thank you to the other lady who checked me out 5am friday didn't get her name. Nice conversation and laughs. Although other hotels have stopped serving breakfast due to the covid Quality Inn serves paper bag breakfast, coffee and tea which is good. The bed pillows are so comfortable that now I am going to buy some for myself (choice hotel pillow) Definitely would recommend and return.
Mediocre 3.0
Pros: Staff was nice, rooms were not.
Cons: Nothing more than a glorified trucker stop. Room was old and dingy, carpets were worn, pillows were stuffed with bricks, bed was springy, you can hear people walking on the floor above you all night long ¿ would not stay here again.
Okay 5.0
Pros: Close to the airport
Cons: Shower was messed up
Poor 1.0
Pros: I was harassed by property management and told I cannot make reservations
Cons: Management harassing me by calling my phone , knocking at my door saying I¿m costing her business lots of money for my reviews she told me if I didn¿t answer my door she was going to call fire department. This was creepy did not accommodate
Okay 5.0
Pros: Location
Cons: That the lobby was close at 9 had to stand outside to register. All the doors was outside
Good 6.0
Cons: Wasnt like the pictures on line
Poor 1.0
Pros: Location
Cons: Hotel staff were locking me out of the room then trying to come into room for no reason then approaching me in the parking lot telling me I was not answering her phones calls life I am open to any communication I was violated
Excellent 8.0
Pros: Location
Cons: Too much construction
Excellent 8.0
Pros: Next to the fwy and walking for food. Very nice environment.
Cons: No
Okay 5.0
Pros: Overpriced nightly rates without receiving points and overcharged in taxes everyday I book. Rooms are pretty clean no problem with room services at this time nightly rates in total for me should not exceed $-- especially without being able to earn free ni
Cons: Rooms should be in total for me $-- nightly especially without being able to accumulate point for free stays and for all the past excessive price gauging prior reservations through these 2 major Corps and taken advantage of pandemic/ Covid-19/ Crisis
Okay 5.0
Pros: Location
Cons: Inflation on rates espoused during pandemic this has been going on for 5 months . Rates in total dollars should not exceed $--- nightly
Poor 1.0
Pros: Discrimination treatment & price gauging on State taxes and nightly rates
Cons: Yes discriminatory treatment interference with business trips
Okay 5.0
Pros: The structure of building is newer looking
Cons: Harassment regarding being forced to check out and check in after I asked to stop. Police constantly invaded the grounds of private property profiling people leaving the hotel I believe this should be stopped it looks bad business.I plan on addressing
Poor 1.0
Pros: I didn't like anything
Cons: They treat who they want to treat.
Poor 1.0
Pros: Location
Cons: staff was not friendly or helpful. My wife made the reservation under her name and  the manager made no attempt to help me with a room. Plus she was extremely rude.
Poor 1.0
Cons: People above us walking and moving around all night.Had to check out early around 3or 4 couldn't sleep.The restroom had less that a roll of toilet paper.I me and my girlfriend left with bites all over.The lady at the window was rude.This maybe last time.
Mediocre 2.0
Pros: Front desk attendants were very nice
Cons: Room walls were thin so it was noisy. The overall cleanliness was sub-par, and breakfast was dismal. Sorry to leave such a poor review, but this was not what we expect for a 2.5 star hotel.
Poor 1.0
Pros: The staff
Cons: Everything else
Poor 1.0
Pros: Did raise the price ather i got paid the room in advance they chsrge me 20 dlls more
Cons: Everything. I didn't like
Mediocre 3.0
Cons: Towel was ripped had a huge whole in it. Not enough towels for two. Bath had hairs all over the wall. Floor was stained iron bored stained. No iron, had to order it up
Okay 5.7
Pros: Has microwave and refrigerator
Cons: Room smelled, carpet could be cleaner
Mediocre 3.0
I stayed at this hotel to rest after a long tired flight and because of the heavy rain. The receptionist were very friendly and the room rate was acceptable. Lobby was clean and the elevator was centrally located. The swimming pool also was nice. The room was comfortable and spacious. I love the couch and air conditioning worked well. Bathroom was clean and fresh. Parking area was great too. The room was totally rundown. Some of the furniture was already old and needs replacement. Poor cable television reception. Breakfast doesn't taste good and just ordinary food served every morning. The attitude of the night staff I called regarding the noise doesn't care and there was nothing they could do. The hotel was not a better place to stay and not worth losing a night sleep.
Good 6.0
Pros: The location was good with lots of restaurants nearby. There was a lot of noise because of the road and noisy inhabitants. I always carry ear plugs so no problems for me. It was adequate and if nothing else is available I would stay there again.
Poor 1.0
Pros: The location is great for getting around
Cons: The shower backed up our entire stay and they did nothing to fix the problem, the heater fell off the wall and nothing was done about that either
Mediocre 3.7
Pros: The location next to the highway is great
Cons: Hello, and I stayed at the Quality Inn location in Ontario near the conference center this week. I stayed at this location from Sunday night (January 21) through this morning (January 25) for training and the BMW western region training center. I cannot express enough the disgust that I feel for staying here. Trying to check in Sunday night was a chore in itself as my phone number and address were incorrect and the person checking me in did not know what to do or handle the situation. The manager in duty had to assist her as he said this happens all the time. Once we got to the room which was very warm I tried to adjust the temperature and the entire housing on the wall unit came off. This heating and cooling unit did not work the entire time I was here, the front desk did not believe me or even offer a solution. My wife tried to shower Monday and the shower would drain very slowly, she called the front and they sent a maintenance person who told her she was not using the drain properly...it’s a drain it does not take much to make it work. The maintenance persons solution was to hold the drain down as she showered, this is fairly difficult to do and absolutely not the correct procedure. Tuesday again the bathtub was backing up with the stopper out all together. The same maintenance person came up and told my wife she wasn’t doing it correctly again however, he did acknowledge it was backing up so he brought up a shop vacuum to drain the tub. This shower problem was never solved and we stopped taking showers for the remainder of the week (thanks for that) The free WiFi is an absolute joke, I could not use my phone or laptop for any of the work I needed to do in the evenings so I was forced to go to a coffee shop to actually do my work. I don’t understand how so many basic features could go so horrendously wrong and not a single employee at this location actually care. I’m very upset with the lack of leadership from management and the unwillingness to solve problems from the maintenance staff, you have undoubtedly lost a customer forever and as much as I can shall make sure all my co-workers who come down for training steer clear.
Good 7.0
Pros: Nothing notable
Cons: Not really.
Okay 5.0
Pros: It was walking distance to the Ontario Convention Center and provided continental breakfast at no additional cost.
Cons: Yes. My room had an ant infestation. I did not complain during my stay because I was in the middle of taking the California Bar Examination at the Ontario Convention Center. I only had time to study, not deal with management or even a room change.
Excellent 8.0
Pros: Clean. Fairly quiet. Decent simple breakfast.
Quality Inn Ontario Airport Convention Center - Ontario
Rated no. 11
7.6
Good 7.6
Based on 331 reviews
Details
Reviews

Cleanliness
7.8
Comfort
7.5
Facilities
6.0
Location
8.3
Overall
5.8
Overall 7.5 Good
Based on 541 reviews
Cleanliness
7.8
Comfort
7.5
Facilities
6.0
Location
8.3
Overall
5.8
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
6.0
Overall
2.0
Cleanliness
7.9
Comfort
7.7
Location
8.4
Services
7.7
Staff
8.3
Cleanliness
9.0
Comfort
9.0
Facilities
8.0
Location
10.0
Overall
9.0
Cleanliness
7.7
Comfort
7.5
Location
8.3
Overall
4.0
Services
7.5
Cleanliness
8.0
Comfort
7.7
Facilities
8.0
Location
8.4
Overall
8.0
Cleanliness
7.6
Comfort
7.4
Facilities
5.3
Location
8.3
Overall
5.2
Cleanliness
7.6
Comfort
7.5
Location
8.3
Services
7.4
Staff
8.3

Mediocre 3.0
Pros: The bed felt dirty my patner slept in her clothes she said no way my skin is no touching this bed. Ouch!!!
Cons: Dirty motel!
Poor 1.0
Pros: I liked the lady at the front desk in the morning she was very good to me
Cons: My sink leaked water all over my shoes which were in the bathroom I didn't know the sinked leaked and I didn't hear the water leaking cause it leaked all on my brand new 120 Nike Jordans ruining them
Okay 4.0
Pros: Location
Cons: The fridge was not working maintenance was called and said It was working,placed food inside and the next morning everything had gone bad, shower kept dripping during bathes.
Good 7.0
Pros: Price
Cons: Air ran noisy after being shut off
Okay 5.0
Pros: No breakfast and then you don't
Cons: No breakfast ice machine was not working home could be upgraded
Okay 4.0
Cons: The bed needs to be replaced my sleep was very uncomfortable
Good 7.0
Pros: Right next to the airport
Cons: AC did not get the room cold
Excellent 9.0
Cons: alot of people roaming around
Okay 4.0
I arrived Friday night and it was fine..Saturday morning we left and arrived back at the motel room after being gone all day and no one cleaned the room. When I contacted the front desk they then informed me that I had to request that service. Had someone told me that when I checked in, I would have requested it. We had to go to the front desk to get clean towels and one sheet and a blanket! That was unacceptable!!
Okay 5.2
The beds are so hard it messed my back up!!YOU HEAE PEOPLE OUTSIDE YOUR HOTEL ALL NIGHT!
Excellent 10.0
Pros: The people where very nice and helpful
Cons: No
Excellent 10.0
Pros: Price cleanliness service
Cons: Beds they are not good
Excellent 10.0
Pros: How nice the room was
Cons: The 50 dollar deposit
Good 6.0
Pros: Overall experience was good. Clean nice staff
Cons: Bed was super hard
Excellent 10.0
Pros: Excellent customer service
Cons: No I’m
Poor 1.0
Pros: Nothing at all ...............................
Cons: Dirty
Okay 5.0
Pros: Nothing
Cons: No
Excellent 10.0
Pros: Recommended. Friendly and very helpful front desk. Helped me with directions and even printed out map. Clean and tidy efficiency room.
Good 7.0
Pros: It's in a nice location and a reasonable price. Very clean - very BASIC room with hard floor (as expected for Motel 6)
Cons: The bed was a bit too hard for me, and the pillows were pretty thin.
Excellent 10.0
Pros: Cleanliness
Cons: N/A
Excellent 10.0
Pros: Everything was great just wished room was bigger
Okay 5.7
Pros: The bed was fine. Room was small but adequate for one person.
Cons: A bug flew out of the shower tap. Crappy towels. It’s a motel 6 so what do u expect. There are no irons in the room. I wouldn’t ever stay more than one night
Mediocre 2.8
Pros: From outside, seems like a decent place with decent location and modern renovations.
Cons: Poor customer service, two roaches and fruit flies in room, broken fridge, broken phone, locked up ice machine was broken and they ran out of ice at the front desk. Little parking due to large storage containers for renovations taking up spaces. I would it stay here again and would not recommend!!!
Excellent 8.0
Pros: I checked in and the man who assisted me was very helpful. I'm not that hard to please so my bed felt soft enough to sleep on. Showers worked fine. TV was okay along with cable.
Cons: The keycard lock to my door wasn't reading my card the first couple times but I eventually figured it out.
Mediocre 3.1
Pros: Staff was friendly and courteous. Sheets and towels seemed clean.
Cons: Internet is advertised, but you cannot connect to it. I even worked with the Internet support company, walked around the complex trying to get a connection and tried all kinds of devices. No luck, no help. Room was old and shabby. I spilled something on the carpet and dabbed it up. The towel was covered in black soil. Don't think the carpet has been cleaned in the twenty or so years the entire room has been updated. Bathroom was clean, but extremely beat up.
Motel 6 Ontario, Ca - Convention Center - Airport - Ontario
Rated no. 12
7.5
Good 7.5
Based on 541 reviews
Details
Reviews

Cleanliness
7.3
Comfort
7.4
Facilities
6.3
Location
8.1
Overall
6.7
Overall 7.0 Good
Based on 482 reviews
Cleanliness
7.3
Comfort
7.4
Facilities
6.3
Location
8.1
Overall
6.7
Cleanliness
7.3
Comfort
7.4
Location
8.3
Services
7.1
Staff
7.8
Cleanliness
6.0
Comfort
6.0
Facilities
5.3
Location
9.3
Overall
6.0
Cleanliness
7.3
Comfort
7.4
Location
8.1
Services
6.9
Staff
7.8
Cleanliness
7.8
Comfort
7.8
Facilities
4.0
Location
8.4
Overall
6.0
Cleanliness
7.1
Comfort
7.3
Facilities
9.0
Location
8.0
Overall
7.6
Cleanliness
6.9
Comfort
7.0
Location
7.9
Services
6.4
Staff
7.6

Excellent 8.0
Pros: The room was clean, as was the restroom. Very spacious, and comfortable. Loved that it didn't smell like stale cigarettes, like some old hotels do.
Cons: The mattress was a little hard, and the pillows were uncomfortable. For a 1 night stay it was a little pricey.
Excellent 10.0
Pros: pretty much everything
Cons: saw a tiny bug
Good 7.0
Pros: The room was lovely the hotel was lovely.
Cons: The first person I tried to check in with was very rude. The pool was out of service there was no breakfast so there was some let downs
Excellent 10.0
Pros: great staff and room is clean and ver comfy
Excellent 10.0
Pros: Everything
Cons: Nothing
Good 6.0
Cons: It was stuffy, little to warm in the room and was warm when we first walked in.
Excellent 9.0
Pros: There was nothing for breakfast! Coffee would of been nice!
Excellent 9.0
Pros: Clean and comfortable... excellent staff Very good value
Cons: Rooms could use a bit of update....
Mediocre 2.0
Pros: There was not one thing nice about the hotel other than location
Cons: The hotel was very dirty and it smelled rooms were run down when we walked in all windows were open walls were all scuffed up my family did not even take off their clothes at night that¿s how bad it was well not recommended at all
Excellent 9.0
Pros: Quite and courteous staff
Cons: cleanliness needs improvement
Poor 1.0
Pros: Location was convenient
Cons: Smoke odor from the entrance to the room; old hardware but no pictures on the walls, dusty curtains & lamps, dirty walls, furniture missing parts, splatter stains in the bathroom, shower head full of residue! Checked out before dawn and slept in our c
Poor 1.0
Pros: The dirty van (bus) sitting in front of the main entrance.
Cons: 1 Roaches. 2 Torn chairs. 3 Torn curtains. 4 Dirty hall walls. (no pictures) 5 Small pillows, stained sheets. (no pictures) 6 Cigarette burns on the bed covers. (no pictures) 7 Missing drawer in the dresser, to name a few, I have some pictures.
Poor 1.0
Pros: Location, nothing else.
Cons: cigarette burns in the coverlet, wet/slick entry tiles, chipped toilet seat, discolored tile grout, loose BR tiles, broken fire alarm covered with gauze and tape, AC so noisy you couldn't't sleep with it on but it didn't work well anyway, no safety latch
Poor 1.0
Pros: Parking was free
Cons: This is a really bad quality hotel. The moment you walk in the entire complex smells like cigarettes and when you walk into your non-smoking room the smell transpires to cigarette burns on the curtains, sheets and eventually all your belongings.
Poor 1.0
Pros: Nothing
Cons: Used as a homeless shelter during California lockdown. Cigarette burns everywhere, property smells like an ashtray, electrical fixtures dangling dangerously from walls, vulgar graffiti painted on fixtures.
Mediocre 3.0
Cons: Shuttle not running to airport. Marijuana rested throughout whole establishment even though building is non smoking. Lobby or nothing seems to have been dusted since the start of COVID.
Poor 1.0
Pros: Absolutely nothing
Cons: It was disgusting, should not be a 3 Star hotel at all, we tried 3 different rooms before giving up & just wanted out of our reservation. There were cigarette burn holes on the bedspread, torn armchairs, foul graffiti on a lamp, torn curtains etc.
Poor 1.0
Pros: Location I guess, the outside looks nice. Besides that, there is nothing of value there.
Cons: Room was dirty, what appeared to be dried blood stains on the comforter, smoke detector removed, all kinds of electrical stuff on the ceiling. Pool looked like a swamp near Chernobyl, staff did not wear masks or tell guests to, very loud. 1 star not 3!
Poor 1.0
Pros: absolutely nothing
Cons: i took pictures of this hotel room. the curtins had rips and tares there was a hole in the ground/carpet. the bathroom was dirty the towels were gross. i paid --- for 2 nights the blowdryer did not work. i was refunded less then half. which is typical
Okay 4.8
Dated,, funky smells, needs repairs and deep cleaning, spend a little more, you’ll be glad you did!
Poor 1.0
Pros: The rooms were clean. But it had a water leak and it smelled. The room was big. The bed was nice and comfortable. The shower head didn’t work. So had to take a bath. I didn’t mind it but I haven’t took a bath s
Cons: There were people up at all hours laughing and yelling. Nothing was done about it. I had to be up by 530 am. And only got 4 hours asleep. Walking down the hall way. You can small weed. That was the worst because I had may 1 year old with me.
Excellent 10.0
Pros: Nice room
Cons: Dated/ dirty bath tub
Okay 4.0
Pros: The staff were friendly and helpful
Cons: You wanna list? Worn out - carpets are old and dirty Blinds in the room were torn and fixed with an electrical trip - WHA? Internet is better than last time I stayed here, at least it worked - some of the time, but was slow and unreliable 2 st
Excellent 8.0
Pros: The room is always good
Cons: This year it seemed as though the noise control was not maintained. people making lots of noise all night. This has never happened at all of our previous stays, however it was a drag Hot tub was awesome
Good 7.7
Pros: Room was nice, for the cost. Feels clean
Cons: Hallways seem a bit run down which gives off an ominous feeling, but the rooms are nicer.
Okay 5.0
Cons: Its was a 106 and mo pool access I Just wish I had this information before booking.
Excellent 8.0
Pros: Comfortable
Cons: No
Poor 1.0
Pros: Nothing
Cons: Dirty, hand smudges on the headboard, out dated decor and bedding. Trash and remolding junk everywhere. Staff was unprofessional. The hotel was dark and felt like a dungeon. Towels were thin, small and cheap.
Mediocre 3.0
Pros: The room size and the fact that king rooms have sofas.
Cons: The staff,unfriendly! Switched rooms beacuse the 1st REEKED of urine and cigarettes. Neither room had screens on the windows, which barely locked. Given the area very unsafe. Was bothered twice by hotel staff in the morning to tell us check out was at
Mediocre 3.0
Cons: Desk was extremely rude. Property is fine, but she ruined my entire experience. You would think she was doing me a favor by checking me in and God forbid I ask a question. Wifi is slow
Excellent 9.0
Pros: Staff was quick at front desk. Very nice.
Cons: Elevator aren't working.
Mediocre 3.1
Pros: Location to the convention center Comfortable bed Shuttle driver from the airport very helpful
Cons: Housekeeping was virtually non existent to the point of chewing gum left in bed!! 1st room sink was blocked and spewed out disgusting stuff Supposed to get fixed while we went for dinner but still the same 2nd room had the chewing gum surprise Bulbs out, plastic bag tapped over smoke detector!! Had to have toilet seat replaced Garbage not emptied Had to ask for room to be vacuumed Breakfast not good Shuttle driver back to the airport watched us as we loaded our 50lb cases in and out Did offer to open the door for us!! Front desk offered to give a complimentary room if we stayed an extra night!!! Maybe we should have canceled our flight !!! What a joke There needs to be some serious management training so they can help their staff know what to do
Excellent 10.0
Pros: Nice free breakfast, even more for only $5. Clean, comfortable rooms, nice bed.
Cons: Slow internet/wifi
Good 6.0
Cons: Rooms are dated.
Excellent 8.5
Pros: Staff were awesome people
Cons: I really liked the room and the friendly staff
Folk Inn Ontario Airport - Ontario
Rated no. 13
7.0
Good 7.0
Based on 482 reviews
Details
Reviews

Cleanliness
4.5
Comfort
4.0
Facilities
4.0
Location
4.5
Overall
4.5
Overall 4.3 Okay
Based on 4 reviews
Cleanliness
4.5
Comfort
4.0
Facilities
4.0
Location
4.5
Overall
4.5
Cleanliness
4.5
Comfort
4.0
Facilities
4.0
Location
4.5
Overall
4.5

Mediocre 2.5
Pros: Nothing.
Cons: Location outside was fine, but the Red Roof Inn in itself was very dirty. The place has contracts with different trucking companies so, if you are a self traveler like I was being a woman then you might want to stay somewhere else. I paid for a room that had stained, smelly bed sheets, some man's underwear under my bed, a girl's hair tie on the bed, and fecal matter stuck on the toilet. I had to leave that night I was so grossed out. My suggestion don't stay there.
Mediocre 3.1
Pros: Clean sheets
Cons: Lack of help. Wall paper falling off. Plumbing drainage problems. Shuttle driver has an attitude problem
Red Roof Inn Ontario Airport - Ontario
Rated no. 14
4.3
Okay 4.3
Based on 4 reviews
Details
Reviews

Cleanliness
6.4
Comfort
6.9
Facilities
5.1
Location
7.9
Overall
5.6
Overall 5.7 Okay
Based on 373 reviews
Cleanliness
6.4
Comfort
6.9
Facilities
5.1
Location
7.9
Overall
5.6
Cleanliness
5.0
Comfort
5.0
Facilities
4.0
Location
8.0
Overall
5.0
Cleanliness
5.0
Comfort
5.0
Facilities
5.0
Location
7.0
Overall
5.0
Cleanliness
6.4
Comfort
6.9
Location
8.1
Services
6.1
Staff
7.7
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
6.4
Comfort
7.3
Facilities
6.8
Location
7.1
Overall
7.1
Cleanliness
7.0
Comfort
7.3
Location
8.1
Services
6.6
Staff
7.7
Cleanliness
6.8
Comfort
7.3
Facilities
10.0
Location
8.2
Overall
10.0
Cleanliness
5.8
Comfort
6.3
Facilities
3.6
Location
7.5
Overall
4.5
Cleanliness
6.1
Comfort
6.6
Location
8.0
Services
5.9
Staff
7.4

Good 6.5
Pros: Beer available
Cons: Check the place out and see for yourself, the place has mattresses in the hallways, and the hallway carpets needed attention.
Okay 5.4
Pros: The bed was fine
Cons: The hotel was under construction so lots of dust and debris everywhere. The fridge in the room had a sticky substance in the door. The bottom of the bathtub was stained and had a ripped matt in it. Very disappointing
Okay 5.0
Pros: Nice staff
Cons: The construction going on
Poor 1.0
Pros: Nothing really
Cons: To loud and found bugs in bed
Mediocre 2.5
Pros: Everything was horrible
Cons: My bedroom was dirty my shower was not that clean my heater wasn’t working and a lot of dust
Mediocre 2.5
Cons: It was under construction. We were overcharged. Had to walk across lobby like a maze and take an elevator up to 3rd floor
Okay 4.2
Pros: Place was dirty the bathroom did not look clean things were broken the tv did not work
Cons: Room was dirty and lack of maintenance
Good 6.0
Pros: The hotel was nice. Staff was excellent. Room was clean.
Cons: The central air conditioning was malfunctioning. Emitting loud noises that precluded a good night's sleep.
Excellent 10.0
Pros: An amazing deal for the price. King bed was awesome! Clean and quiet. Not the newest furnishing but a darn good stay for what I paid! Would definitely stay here again!
Cons: The screen to the thermostat was cracked. Weird. Otherwise no complaint s!
Mediocre 3.0
Pros: It was very inexpensive and staff was nice checking in and checking out
Cons: The sheets smelled like they were washed but left in the washer too long before they moved them to a dryer. There was a damp smell as soon as I entered the room and the AC controller was broken so I couldnt circulate the air while I was out.
Mediocre 2.8
I was very disappointed with this hotel. I made a reservation for a 2 bed room, upon check in I was not advised they sold out and I was given a king bed. I went back to tell them I needed 2 beds thats when they said the sold out and reservations were not a guarantee and it was first come first serve. We asked for extra towels and they did not want to provide them because they did not have enough and they were having a busy weekend, we had to wait HOURS for extra towels. The ice machine was broken so we kept having to go to the front desk for ice and every time we called the front desk the line was always busy and if we did get thru we’d still have to wait at least 30 minutes for ice. There was no fridge in the room and only two OLD microwaves in the lobby. Bathroom had no vent or window. Terrible customer service. Terrible experience. Never staying here again !!!
Okay 5.0
Pros: Price is lower than market value. You get for what you pay for.
Cons: Carpet is very dirty and not up kept. Hallways smelled like cheap perfume in the air every time we walked by.
Poor 1.0
Pros: Now I understand the old saying that my Mother used 2 say. " if you don't have anything nice 2 say , then don't say anything at all, and since I Love My Mother.......NO COMMENT!!!!!!
Cons: Leaving. 😇
Poor 1.0
Pros: Close to airport. Ordered a taxi for our early morning flight. Nice staff in the morning.
Cons: The room was old. Cracks in the sink. Hairdryer was dirty and gross. Ceiling was collapsing. Curtains were dirty. Smelled musty. Noisy neighbors, could hear EVERYTHING they were doing. No onsite restaurant, thought there was.
Poor 1.0
Pros: absolutely nothing.
Cons: room had 2 random hairs on the supposedly newly sheeted bed. There was a long hair in the bathtub. The room smelled disgusting. We immediately turn around and checked out this place was a joke. The employees were rude.
Poor 1.0
Pros: Nothing
Cons: Me and my wife checked into a room with leftover food and drinks on the table, there was no towels and it was 95 degrees and the air conditioning didnt work, we demanded a refund.
Excellent 10.0
Pros: The Staff and close to areas I was visiting
Cons: Did not spend any time at the hotel 🏨 to look around
Okay 5.0
Cons: I've stayed in this property through changes from Marriot to Radison to what it is now. Very worn out. Furnishings, sheets, towels. Just not a 3 star anymore. Bad luck in both properties this week.
Okay 5.0
Pros: Location near ONT airport.
Cons: The front staff was more interested in talking to each other rather than jumping up to assist a paying customer.
Mediocre 2.0
Pros: Free parking. nothing else.
Cons: hotel is extremely dirty. room has bad smell. towel rack rusted, food left on bed and carpet and much more .......
Okay 4.0
Pros: The location was great. Right across from the convention center and close to airport. Lots of places nearby to eat and shop. Staff was really nice.
Cons: The hotel is old. Needs to be completely renovated. Has lots of potential to be a great hotel but lots of money will need to be spent to get it there. We didn't have hot water for over a day and needed to be moved to a different room.
Poor 1.0
Pros: I really have nothing good to say about this place.
Cons: We were informed that there was no hot water. They offered to refund our money, but at that point all the other hotels were booked b/c of CSUSB grad. We had to take cold showers. The grounds around the pool had weeds growing everywhere. Never again!
Mediocre 3.0
Pros: Friendly staff
Cons: Hotel was very dirty. Mold and water stains in rooms. Found bugs on floor. Furniture had tape on it holding together. Definitely not the standard of 3.5 stars.
Mediocre 3.0
Pros: Its under renovation
Cons: Same
Mediocre 3.0
Pros: I had a meeting being held at this hotel. Otherwise I would not have stayed there
Cons: It is obviously operating on a shoestring. The rooms are in need of maintenance. Also some of the ice machines were missing.
Okay 4.5
Pros: The area
Cons: Cleanliness of room and hotel..pool was dirty room was nothing like advertised
Good 6.0
Pros: It was nice and clean.
Cons: The main signage was NOT illuminated, which caused us to pass the hotel, and it was a two mile turn around to get back.
Mediocre 3.1
Cons: The room was dirty, floors not vacuumed. I didn’t want to take my shoes off. I found long hairs in my sheets. There was no hot water and the sink and bathtub wouldn’t drain. It was frankly the dirtiest hotel I’ve ever stayed in and would never go there again.
Mediocre 3.0
Cons: There was a pill on the floor when I got back to my room the second night of my stay. Also the hotel is very run down and seems to be patched up to avoid renovations.
Okay 5.0
Pros: it was close to the airport
Cons: it was falling apart
Poor 1.0
Pros: Proximity to airport
Cons: Their shuttle was not working and the taxi they had contracted said it was a 45 minute wait. I was also double charged..
Excellent 10.0
Pros: Area and price
Cons: No
Good 7.0
Pros: The staff was nice
Cons: Everything was under construction and renovation.. the gym , hot tub and hallways..
Mediocre 2.2
Cons: They have outdated TVs that cutbofd every night to save energy. The manager Giovanni is unprofessional and doesn’t reply to customer concerns. There was drug usage and seemingly prostitutes on the premises. Room smelled liked mildew and constantly awakened by trains through the night. Classless management who is only concerned with the money. Desperate for guests. AVOID THIS HOTEL AT ALL COSTS!!!!
Okay 5.0
Pros: It was nothing special.
Cons: Nothing to great.
Excellent 8.0
Pros: Great price for nice older stay
Cons: Heating did not work
Mediocre 3.0
Pros: Location
Cons: Renovations going on, rug was worn, hotel reeked of mildew, one microwave in the lobby for the entire hotel. The roof was leaking water in our room
Poor 1.0
Pros: Extremely unsatisfied and very old and nasty.
Cons: False advertisement. Didn't look anything like the pictures online. Need renovation. The towels were extremely old and I called to asked for brand new towels but they had none. There were mold on curtains and room ceilings showed previous water damage.
Okay 4.5
Pros: Location
Cons: Dirty sheets, bad smell
Mediocre 3.0
Pros: That it was big and by the airport.
Cons: The staff was rude to me. The past few hotels I've stayed at, I've noticed the staff akways changes on the 2nd day and they are always rude to me. Housekeepung lurks outside my door the entire day, the staff become short with me. They were filming a show.
Mediocre 3.0
Pros: I liked the layout of the hotel and the location was good too.
Cons: Yes, I did not like how no one was able to explain to me why I was the only guest there. I felt like a lot of attention was on me and I even felt like they were possibly spying on me. They were supposedly filming for a TV Show but I never saw any cameras.
Good 6.0
Pros: The staff was pleasant and the location is perfect.
Cons: The hotel itself is outdated and a little rundown. I would give this a 2 1/2 star rating, not a 3 1/2. Sheraton's and Hilton's are typically hotels of these ratings, this was nowhere near those. No cafe/bar and the spa has been covered.
Okay 5.0
Pros: The location and breakfast.
Cons: I would say false advertising. It is not a 3.5 star hotel in it's current condition. Advertised with a hot tub which is not true. Advertised having tennis courts but they are not operational and used for storage. Room needed many upgrades and very worn.
Good 6.0
Pros: Location to airport
Cons: Room had a musty smell :(
Okay 5.0
Pros: The location was convenient for where we had to go.
Cons: Hotel was very run down and needed a deep cleaning. Wifi was out in all rooms. Elevator was dirty. Housekeeping only gave us one bar of soap (need one for sink and one for shower), didn't leave us with enough towels, and didn't even clean the last day.
Okay 5.0
Pros: Location
Poor 1.0
Pros: Free parking and a very strong air conditioner.
Cons: There were multiple suspicious stains on the bedding, carpet, and walls. The bedding was also very itchy. I was initially concerned that there were bed bugs. Disappointed in the hotel.
Excellent 10.0
Pros: The staff was very accommodating. The buffet breakfast is outstanding. There was a Salsa dance on Friday at it was great.
Cons: No
Poor 1.0
Cons: It is a run down dump. The ac didn't work, the floors are rotting in the halls, the rooms are threadbare and it should be torn down.
Okay 5.0
Pros: The water pressure was good.
Cons: The roaches.
Mediocre 3.0
Pros: The location was good.
Cons: Stars did not describe hotel. Water in tub didn't run. They accidentally over charged me. Still dealing with the refund from them.
Poor 1.0
Pros: There wasn't anything that I liked about the Hotel.
Cons: Poor customer service, room smelled, black mold in bathroom,, air conditioning sounds air plane. Liked nothing!!
Good 6.0
Pros: Pool was nice. Amazing fitness facility
Cons: Staff incredibly unfriendly. No towels available at the pool
Excellent 8.5
Pros: The bed was great and the room was clean but old. The staff was friendly but overwhelmed. It is directly across from the convention center and that's what I needed. Ask for a room near the lobby to cross quickly to the convention center.
Cons: The carpet was very stained but clean. It was fine for me alone but I wouldn't want my child crawling around on it. They are working hard to renovate and I think in a couple months it will be better.
Mediocre 3.1
Pros: check in was smooth
Cons: Restaurant was horrible. Everything was clearly microwaved. Internet was spotty. Housekeeping was inconsistent (they'd setup the room but forget linen, you had to ring twice to remind them to follow up on a task) front desk night service was rude and unhelpful groundskeeping was subpar facilities were clearly dated, most of the keycard entrances to the hotel were malfunctioning, paint was peeling, only one working bank of elevators, pool area was messy.
Good 7.7
Pros: Location was good, staff was friendly, it was clean
Cons: Our shower curtain was torn and falling down, time for a little maintenance. But overall it was a nice place for the money
Mediocre 2.0
Cons: One person at checkin and checkout. Too many clients waiting on line. My bathroom in room 1002 had a broken toilet seat and switch plate. Very poor
Mediocre 2.0
Pros: poor service
Cons: poor service and cold food
Good 6.5
Pros: Great shower, comfortable bed and pillows, good temperature plenty of towels, big towels, huge closet, big room
Cons: Room smelled like mildew, there was no chair at the desk in our room, there was a long hair in our sheets, there was a bug in between our pillows
Okay 4.8
Pros: Old facility. Wifi didn't work
Good 7.1
Pros: The staff was great! They were very helpful, attentive, and had great customer service. I liked that we got switched to a room close to a door on the first floor. my girlfriend has MS, so a long walk and stairs were too much for her at the end of the day.
Cons: Unfortunately,there were some things that caught my attention. First off when my girlfriend and I were going to goto sleep. The sheets were stained, we called to see if they can send house keeping or switch our rooms. We chose to just have house keeping come, since we were all the way at the end of the hotel and didn't want to walk to the desk. She has MS and at the end of the day her legs aren't very strong, so the walk would of been a struggle for her. It took about 30 mins for house keeping to come and change the sheets. I also noticed that the doors had patches of different colored paint, rust in the basket in the tub and the mirror was cracked on the closet. Also, went to get water from the machines. The signs said the was a vending machine by the corner, but there were none there. Ended up walking all the way to the lobby, surprised the hotel didn't have a little store by the front desk like other hotels.
Okay 4.0
Pros: Kayaks rate was close to what this Radisson was worth.
Cons: I was very disappointed in this Radisson. They hallways smelled of mildew and there was black mold in my bathroom. Seems like this would be something that would be checked before assigning it to someone.
Okay 5.4
Pros: The breakfast was great! Good location for the Fontana Races
Cons: Things were held together with tape, we expected the planes but didn't know there would be a couple trains that went by late at night.
Ontario Gateway Hotel - Ontario
Rated no. 15
5.7
Okay 5.7
Based on 373 reviews
Details
Reviews

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