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The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination.

leg space in plane

Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost.

Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board.

Crew and boarding, not much else to talk about. Late for take off, but made it on time

Late leaving and arriving.

Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane.

What is there not to like about KLM? I cannot find anything.

Price

Klm flight has very congested seating Getting information about eticket was pain

Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too.

There is a bus to the plane, so that takes a bit of extra time but they are very well organized.

Loved this 747! Crew was professional and food was very good.

We had a long wait (25 minutes) at the gate because we were early.

Food and drink ok

I've had more comfortable seats on a C-17 cargo plane! Crew delivered meals, passed thru once with water then disappeared for 4 hours til breakfast.

Crew is very helpful, friendly and attentive

Long delay sitting at Heathrow - not the fault of the airline, but discouraging. Seats are tight.

Flight nice, crew pleasant.

Now have to pay for water and soda! How low can British Air go. Didn't think they were trying to become Ryan Air!

A fellow traveler needed to check a bag and BA charged more for the bag than we paid for the flight. They said that because the flight was not full it cost more??? Ridiculous! If flight not full she should have paid less.... Very unhappy with this policy.

The movie selections and comfortable headsets made it possible to watch three movies uninterrupted. The food selections were well prepared. Flight attendants were helpful and efficient.

Boarding is always a bit of chaos when our seats are right in the back. People further up insist on boarding early and block the aisles in the process. Multiple levels of passport control and baggage checkout are chaotic, but that's for most all flights coming into USA? VIrgin/Delta handled it well enough. By the time we got through passport control in Boston ur bags were waiting and we had no problems at all.

I've had knee surgery and the flight attendants were very accommodating as to "make" and ice pack for me. The recline of the seats was impecible. The food was great. Overall, great flight.

Reduction in available seat space will probably make me look at other suppliers the flight over on air New Zealand was significantly more comfortable

first time I flew VirginAtlantic. Heard so many good things about it. It fact even our Uber driver was praising the airline on our way to the airport. But once onboard: - poor food (I mean 'survival kit' style) - entertainment station was not working - games feel like 20 years old - design (heavy red) now looks dated and suffocating - hostesses are more focused on their hairstyle than their customers

Back to Air France next time!

gate assignment took too long

Overall very comfortable was comfortable for a 8 hour plus flight

Extremely long check lines. Security came after the extremely long check in process

On time, good food, good entertainment and comfortable seats.

AA changed my flight plans without advice me. THEY ARE BREAKING MY BAG. The flight was very late. They ask me to pay $300

These were all LH code shares with Air Canada. Checkin and boarding at CDG 2A is the best you can do there. Only a short walk from checkin thru immigration and security to the gate. Also Air Canada checked my bag to HNL. There were US immigration and customs, small scale and quick, in Vancouver but no requirement for baggage inspection unlike awful LAX. For future trips between HNL and Europe, I am flying Air Canada via Canada.

White wine was room temp.

Arrived in Montreal six hours late

This was a boring flight which is a good thing, no drama, no mechanical problems, no weather problems. More leg room than an overseas flight.

There was some confusion during boarding.

See previous

Crew and boarding, not much else to talk about. Late for take off, but made it on time

Late leaving and arriving.

Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment.

With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing.

leg space in plane

Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost.

Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board.

Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you.

The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on.

The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character.

It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish.

Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault).

No complaints at all.

Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane.

What is there not to like about KLM? I cannot find anything.

The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier

As above

Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end.

Nothing to improve

Loved this 747! Crew was professional and food was very good.

We had a long wait (25 minutes) at the gate because we were early.

Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane.

What is there not to like about KLM? I cannot find anything.

boarding was good,flights were on time.

if flight is packed, they need extra staff? were impatient on services,may not their fault? airline may figure out?

Not much else

Delayed boarding, delayed takeoff, delayed landing. Everything was done so slowly that we nearly misssed our connection.

A fellow traveler needed to check a bag and BA charged more for the bag than we paid for the flight. They said that because the flight was not full it cost more??? Ridiculous! If flight not full she should have paid less.... Very unhappy with this policy.

Crew is very helpful, friendly and attentive

Long delay sitting at Heathrow - not the fault of the airline, but discouraging. Seats are tight.

United sucks soooooo bad

Only sent a code for bad wifi on one of two trips. I wish united airlines would step up their game. At least I didn't get dragged off.

We were delayed 3 hours on the tarmac with no food/water due to a mechanical issue that should have been checked and cleared before they boarded the flight. Also flying economy was awful. Hardly any room in the seats.

The flight landed earlier than expected.

Flight crew skipped our row when serving drinks. Never had that happen before. Gave us a puny snack with a of couple pretzels in it!

boarding delayed by about an hour without announcements! then move to the bus boarding area for another 20 min wait. finally dleay of take-off due to maintenance issue which was announced.

Nothing no one was helpful I sat at that gate for 3 hours

Everything no screen near the gate telling you about the changes, I was tired from coming from the USA so wasn't walking around!!

There was one older lady crew was very rude to almost I felt very prejudice. Not expecting to get a kind of service from an airline crew. Also disappointed you have to pay for your inflight entertainment on a longhaul flight. Will never fly this airline again.

Premium entertainment???

The Crew was the only thing that stuck out. Associates had Way more patience than i.

Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage

All crew I interacted with was great, friendly, and helpful.

Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good.

All crew I interacted with was great, friendly, and helpful.

Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable.

The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination.

Neat plane, good food and service

The entertainment screen was very dark. To bad since there was an ample selection of movies.

Food was good.

Leg space was cramped. Parking was very far.food

Aisle/window seating!

My entertainment unit did not work. I was graciously offered an iPad, but declined, however, the picture quality at my son's seat was also iffy. Both my long-haul flights had poor signage for toilets.

One toilet not working

boarding was good,flights were on time.

if flight is packed, they need extra staff? were impatient on services,may not their fault? airline may figure out?

Crew is very helpful, friendly and attentive

Long delay sitting at Heathrow - not the fault of the airline, but discouraging. Seats are tight.

A fellow traveler needed to check a bag and BA charged more for the bag than we paid for the flight. They said that because the flight was not full it cost more??? Ridiculous! If flight not full she should have paid less.... Very unhappy with this policy.

When I traveled Lax to Denmark via London on July.13. At that time from London to Copenhagen crews only sale the food and drinks. My group tour customers were thirsty and they had to take some pills. so they asked just cup of water, but the crews did not provide even a cup of water . That time was dinner time so every people was so hungry too. And also yesterday my another tour customer was so hungry. I understand you not served food at time. but just serve them a snack or juice . Because time jet lag make them more tired and hungry. I was worked at the Korean air line before, so I understand the stewardess should do only follow the regulations. But just serve some water to hungry and tired passengers.

When I traveled Lax to Denmark via London on July.13. At that time from London to Copenhagen crews only sale the food and drinks. My group tour customers were thirsty and they had to take some pills. so they asked just cup of water, but the crews did not provide even a cup of water . That time was dinner time so every people was so hungry too. And also yesterday my another tour customer was so hungry. I understand you not served food at time. but just serve them a snack or juice . Because time jet lag make them more tired and hungry. I was worked at the Korean air line before, so I understand the stewardess should do only follow the regulations. But just serve some water to hungry and tired passengers.

On time, good food, good entertainment and comfortable seats.

Flight was on time

Since we have an AAdvantage CitiCard and are AAdvantage members, it is disconcerting to have to claim your privilege of 1 free bag and priority boarding each time. This is embarrassing at the gate especially since it looks like we are cutting the line. What good is this "privilege" if you have to assert it every time or hold a credit card in hand with your carryon and boarding pass. This should be included in our ticketing at the time of purchase and upgraded on our boarding pass if we use the damn card for the purchase. It is now not a "privilege" but an inconvenience.

No compensation was offered when another plane hit ours and caused a 6+ delay.

Overall very comfortable was comfortable for a 8 hour plus flight

Extremely long check lines. Security came after the extremely long check in process

Pleasant helpful staff, comfortable, clean seat, good food.

Having to pay TWICE for extra item of luggage!! Some delay with boarding

Flight nice, crew pleasant.

Now have to pay for water and soda! How low can British Air go. Didn't think they were trying to become Ryan Air!

I had an Indian inspired chicken dish. It was the first time I have ever enjoyed airplane food. Nicely done.

I was lucky and got an emergency isle row. Even so, I am not a big person. I'm a 25 year old athlete. And I find the seats are getting tight. My shoulders are right at the edge. This isn't a condemnation of British Airways specifically, more a criticism of all airlines. This sardine style seating is a trend I'd like to roll back or at least halt.

boarding was good,flights were on time.

if flight is packed, they need extra staff? were impatient on services,may not their fault? airline may figure out?

Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off

Flight was efficient enough and staff were friendly.

It was delayed quite a bit and more on-time updates would have been appeciated.

Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault).

No complaints at all.

Loved this 747! Crew was professional and food was very good.

We had a long wait (25 minutes) at the gate because we were early.

Airplane staff were good

Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment.

With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing.

The crew was not very polite.

All crew I interacted with was great, friendly, and helpful.

Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good.

On time, good food, good entertainment and comfortable seats.

Gate attendant kept us informed frequently as to the status of the flight

Rudeness/snappiness of the stewardesses

No compensation was offered when another plane hit ours and caused a 6+ delay.

Cheap fare

American advertised free TV and movies streamed to your device via a card placed in the seatback pocket and in the flight attendant's announcement. Although the card stated, "This Flight. Free Entertainment..." I was informed that there was, in fact, no such feature.