The apartement was very spacieus and well equipped. They even proposed us a free upgrade despite the fact that it was a holiday week in several countries.
We were disappointed with the restaurant (half board) (the breakfast was very good). Almost no vegetables, and especially for kids they propose choises which were not nutritionally very balanced .
Loved the staff, Its cleanliness and location.
Pool was way too cold.
Big apartments, awesome pool and excellent service from the hotel staff and the restaurant staff. We had a very nice holiday and we were very sad to leave and go back home...
The water temperature in the shower tends to change quite a lot, not a big problem but it is the only thing we didn't like.
Hotel was very nice, the staff were extremely friendly and helpful. Nicely situated at the port and only a 5-10 minute walk to the beach. Very close to restaurants, bars and shops, all within short walking distance. We took a junior suite, which was quite nice, well equipped. Breakfast buffet was delicious and slightly varied from day to day. Pool was a good size and never too full.
Was slightly disappointed to see signs of dampness and peeling on the wall in the living room/kitchen area, which sort of took away from the look of the apartment. Although our neighbours were not too noisy, in the bathroom and bedroom we could clearly hear the people next door and above us. Our apartment was directly in front of the pool which had of course it's advantages, but the disadvantage was that we couldn't open the curtains in the morning to let the light in when we woke up, as people outside at the pool would have a clear view inside our apartment. Bed was slightly uncomfortable, double bed was two single beds pushed together, with single sheets on each bed...not the most comfortable.
Very good location,nearby the port of Porto Rico. Very calm atmosphere,also around the pool. Spatial rooms with kitchen and fridge. Staff is friendly and helpfull. The BBQ at the hotel's restaurant was excellent.
The beds are very very hard! A 4star hotel should have comfortable beds. Shower in the badroom switches from icecold to very hot. Try to avoid room 220 or 221, in the morning you have a lot of noice from the Jacuzzi just above the rooms on the topdeck.
The staff was very helpfull. Excellent service. Perferct location
Food, don't eat there.
The staff were excellent. We had a problem and it was dealt with in minutes. The hotel and facilities were spotless clean.
Good locality, cleanliness, very quiet, near harbor and sandy beach.
The standard of the rooms, in particular the bathroom, was very good. The styling and design of the rooms was modern and well thought out. The finish was not the best and there had been some recent remedial works completed on our room which clearly had not been carried out well. The rooms were cleaned well and the facilites for self catering were excellent. The staff were friendly and helpful and the pool and surrounding area excellent.
My complaints are not directly associated with the hotel however every evening we would be met by the PR manager of the hotel and asked if we would either be having a meal or drinks in the hotel. This may be a tad pedantic however at times you feel as though you are obligated to go in. We did not go in and chose to enjoy our evenings as we wanted.
It was perfect - the studio we stayed in was very well equipped with relatively new appliances. The room was clean and spatious, and the balcony overlooks the marina. The reception staff were very friendly and helpful. It is most certainly ideal for a couple for a romantic holiday.
All rooms were equipped with 2-single beds put together. I would suggest that the hotel allocate queen/king-sized beds to some rooms. Also, there is a restaurant tout who stands at the hotel entrance each evening and he is quite pushy. If a restaurant has a good reputation, there would be no need to do that, and doing that will only drive away potential customers.