Hotels near Philadelphia Airport

Hotels near Philadelphia Airport

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Philadelphia (PHL) - Philadelphia, PA, United States
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Best hotels near Philadelphia Airport

Cleanliness
9.9
Comfort
9.7
Facilities
10.0
Location
9.5
Overall
10.0
Overall 9.7 Excellent
Based on 136 reviews
Cleanliness
9.9
Comfort
9.7
Facilities
10.0
Location
9.5
Overall
10.0
Cleanliness
9.8
Comfort
9.4
Location
9.1
Services
9.3
Staff
9.9
Cleanliness
9.9
Comfort
9.8
Location
9.6
Services
9.8
Staff
10.0
Cleanliness
9.9
Comfort
9.7
Location
9.7
Services
9.7
Staff
10.0
Cleanliness
10.0
Comfort
9.7
Facilities
10.0
Location
9.5
Overall
10.0
Cleanliness
9.9
Comfort
9.8
Location
9.7
Services
9.5
Staff
10.0

Excellent 10.0
Pros: My wife and I loved our time. We loved discussing the decour and antiques that decorate the dining area.... Breakfast was a treat. Banana bread was delicious. Will be back.
Excellent 10.0
Pros: Beautiful house, like stepping into another world. Delicious, generous breakfast. Hope to return again.
Excellent 10.0
Pros: The breakfast was amazing. The hosts were friendly and had two adorable dogs. The pillows were also really comfortable and the house itself was beautiful.
Excellent 10.0
Pros: The Gables is a beautiful old villa run by the most kind and helpful staff. The rooms are spacious, but also quaint and charming, decorated with beautiful turn of the century accent pieces. The breakfast is simply amazing and Rich is the kindest and most helpful host. We will make the Gables our home away from home in Philadelphia.
Excellent 10.0
Pros: The decor is amazing. Beautiful home and incredible breakfast. We felt so welcome from the moment we arrived. Fresh baked cookies each day. Definitely a feeling of stepping back in time. Loved it.
Excellent 10.0
Pros: The breakfast was to die for. Something different every day, from Eggs Benedict to eggs and mushrooms, and always delicious. The house itself was charming, and the owners were very friendly and accommodating. Also ideally located for the University of Pennsylvania, which was where I needed to be. I really enjoyed it, and would definitely stay there again.
Cons: It's a house, so the doors aren't necessarily the greatest at blocking out sound. There was a noticeable gap at the bottom of my door, and I could easily hear anyone in the hallway. It didn't bother me, and no one was loud late, but it could be a problem if you're very susceptible to noise. Also, some people might not be comfortable with walking back alone from the university area at night: it's about a mile and tends to be pretty quiet, passing the edge of a cemetery and a park. I have no reason to think it's unsafe, but if such things make you nervous, be aware.
The Gables B&b Philadelphia - Philadelphia
Rated no. 1
9.7
Excellent 9.7
Based on 136 reviews
Details
Reviews

Cleanliness
9.3
Comfort
9.3
Facilities
9.7
Location
8.9
Overall
10.0
Overall 8.9 Excellent
Based on 417 reviews
Cleanliness
9.3
Comfort
9.3
Facilities
9.7
Location
8.9
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.1
Location
8.8
Services
9.0
Staff
9.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.4
Comfort
9.4
Location
9.0
Services
9.3
Staff
9.0
Cleanliness
9.0
Comfort
9.3
Facilities
10.0
Location
8.5
Services
8.6
Cleanliness
9.5
Comfort
9.4
Facilities
10.0
Location
9.2
Overall
10.0
Cleanliness
9.4
Comfort
9.3
Location
9.0
Services
9.1
Staff
9.0

Excellent 8.0
Pros: The rooms were big
Cons: Parking $20 a night
Excellent 9.0
Pros: The room was and comfy. The location was perfect. The hotel is off of I95 which made getting to all the spots I wanted to visit very easy. The staff was great and I was really pleased with the customer service and the overall vibe of the hotel.
Cons: Everything was great.
Excellent 8.0
Pros: Room
Cons: Parking costs
Excellent 10.0
Pros: The location and distance to activities we had planned in the downtown area were reasonable. From our hotel room you could see the major league arenas. To us, that was impressive!!
Cons: I thought breakfast was included, but other than that, no complaints!
Okay 5.0
Cons: Cheaper Parking Prices
Excellent 10.0
Pros: Staff
Cons: Dog barking
Excellent 10.0
Pros: Location , cleanliness
Cons: N/a
Poor 1.0
Cons: ROACH in the bathroom. Noisy UV light contraption that is apparently not safe to look at left in the room prior to our arrival. TV remote didn’t work, bathroom didn’t have a fan, room was at the end of a very long hallway across from stairs.
Good 7.0
Pros: The room was very clean.
Cons: Charged $25 for parking and was not told about a parking fee at check-in.
Excellent 10.0
Pros: Clean, location
Excellent 9.0
Pros: Very Clean & location!
Excellent 10.0
Pros: The hotel was exceptionally clean and the front desk staff were welcoming and helpful.
Cons: Finding the hotel in the Navy yard was a little confusing but the hotel was great!
Okay 5.0
Pros: That it was clean an the bed is nice did not want to get out the bed
Cons: what i did not like is im in room 415 with my girl an my 8yr old son an a group of people were use there key to unlock my door thank god i was standing next to the door nobdy should have been able to come in our room with there key so i will not be stayin
Excellent 10.0
Pros: Very clean
Cons: Restaurant was not open
Excellent 8.0
Pros: location to venue parking was great
Cons: no room service
Excellent 10.0
Excellent 10.0
Pros: Friendly staff with a super clean and comfortable room. Perfect place to stay for sports games.
Excellent 10.0
Pros: Entire environment of the hotel. Things seem to be placed where they "naturally" should be
Cons: No early check in.
Courtyard Philadelphia South at The Navy Yard - Philadelphia
Rated no. 2
8.9
Excellent 8.9
Based on 417 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.1
Location
8.7
Services
9.0
Staff
9.0
Overall 8.8 Excellent
Based on 133 reviews
Cleanliness
9.0
Comfort
9.1
Location
8.7
Services
9.0
Staff
9.0
Cleanliness
8.8
Comfort
9.0
Location
8.5
Services
8.8
Staff
9.1
Cleanliness
8.9
Comfort
8.7
Location
8.6
Services
9.0
Staff
8.4
Cleanliness
9.4
Comfort
9.5
Location
8.8
Services
9.4
Staff
9.4
Cleanliness
9.3
Comfort
9.3
Location
9.1
Services
8.9
Staff
9.6
Cleanliness
8.8
Comfort
8.4
Location
7.8
Services
7.5
Staff
8.1

Poor 1.0
Pros: Location
Cons: WORST HOTEL EXPERIENCE EVER !! ROOM WAS DIRTY!! HOUSEKEEPING LAZY !! FRONT DESK HAS THE WORST SERVICE EVER !! I WILL NEVER BOOK HERE AGAIN!!
Poor 1.0
Pros: Nothing
Cons: Dirty hotel , lazy cleaning staff , bad customer service,
Excellent 9.0
Pros: The location was excellent. A restaurant in the building would be great.
Cons: Restaurant would be great.
Excellent 9.0
Pros: Clean and friendly
Cons: Nothing. It’s just kinda of pricey
Excellent 10.0
Pros: Very clean
Cons: Price to high
Good 7.0
Pros: The room was a nice size for my family of 5. I wished it were closer to the heart of the city though my husband was fine with the 15 or so minute drive. I was also very happy with the free parking.
Cons: The room was pretty cold at night which I wasn’t thrilled about. Even with trying to adjust the temperature nothing seemed to work. A few extra blankets would have been nice. I also wish they would put more towels in the room knowing that a family of 5 is staying there.
Excellent 8.0
Pros: The hotel, room and shuttle was clean and nice staff.
Cons: Breakfast was terrible.
Mediocre 2.0
Pros: Location
Cons: The toilet was broke the first night
Excellent 10.0
Pros: Good breakfast
Good 7.0
Pros: Close to the airport and easy to get into the center of Philadelphia for business meetings.
Cons: The availability of food/beverage is terrible.
Excellent 9.0
Pros: larger room with everything we needed for our stay
Residence Inn by Marriott Philadelphia Airport - Philadelphia
Rated no. 3
8.8
Excellent 8.8
Based on 133 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.7
Facilities
8.3
Location
9.1
Overall
8.5
Overall 8.3 Excellent
Based on 1,026 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
8.3
Location
9.1
Overall
8.5
Cleanliness
9.5
Comfort
9.5
Facilities
9.5
Location
9.5
Overall
9.3
Cleanliness
9.3
Comfort
8.6
Facilities
8.6
Location
8.6
Overall
8.6
Cleanliness
8.5
Comfort
8.5
Location
9.0
Services
8.2
Staff
8.7
Cleanliness
10.0
Comfort
10.0
Facilities
9.0
Location
10.0
Overall
9.0
Cleanliness
8.8
Comfort
8.4
Facilities
6.4
Location
9.2
Overall
7.6
Cleanliness
8.9
Comfort
8.9
Location
9.2
Services
8.6
Staff
9.0
Cleanliness
8.4
Comfort
8.2
Facilities
8.0
Location
8.5
Services
7.8
Cleanliness
8.7
Comfort
8.8
Facilities
8.5
Location
9.3
Overall
8.5
Cleanliness
8.6
Comfort
8.6
Location
9.2
Services
8.3
Staff
8.9

Excellent 10.0
Pros: Location. Friends, helpful staff, cleanliness of the room. Excellent.
Cons: Nothing.
Excellent 9.0
Pros: Clean and perfect location to my job
Cons: Breakfast only available in room and amenities close early
Excellent 9.0
Pros: The room itself
Cons: Parking
Excellent 10.0
Pros: Easy to airport
Cons: Nice atmosphere.
Okay 5.0
Pros: The bed
Cons: The floor in my room hadn't been vacuumed and I don't know how long it was littered with crumbs and candy wrappers under the nightstand. The restaurant food was so so. The whole place look like it was out of 1985.
Okay 5.0
Pros: I liked that the hotel was in walking distance of the airport.
Cons: The room was small but clean. I did not like that there were so few options for dinner. They did not have any gluten-free options. I feel like a hotel of this size that is more costly should offer a complementary coffee. And a breakfast
Excellent 10.0
Pros: Right across the street from where we needed to drop off our rental car. Then we walked right downstairs and into the airport for our early morning flight.
Okay 4.0
Pros: Location
Cons: Passive aggressive guy at the front desk. My room was paid for online and without even hearing me out or verbally responding he points to the sign for the $50 deposit. Which I was aware of. Instead I walked away with 2-185.66 charges & I'm not going back
Excellent 10.0
Pros: Location with the airport
Cons: Could have a better snack area. With soda/water machines attached. With a one night layover on a Sunday night everything is closed by 9 pm.. just an observation
Good 6.0
Pros: Connected to the airport
Cons: I am not difficult about food, but the room service food was DISGUSTING and very overpriced
Excellent 10.0
Pros: The staff was nice and friendly. The room had a large TV with Netflix so that was nice.
Excellent 10.0
Pros: Convenience
Cons: Bar not open
Excellent 8.0
Pros: Location
Cons: No
Excellent 10.0
Pros: Staff
Cons: No
Excellent 10.0
Pros: Right by the airport
Excellent 8.0
Pros: Location and "classic Marriott" property. No surprises. Everything worked. Room service was TERRIFIC. Use QR code posted in room to review menu, then called "dining" to order. In less than half an hour I had the food which arrived in a bag, but fresh.
Cons: All was very good.
Good 7.0
Pros: Excellent proximity to the airport, overall a clean hotel.
Cons: Not really sure if they are doing anything to respond to COVID? Would have liked some reassurance in the room as I have experienced at other hotels.
Good 6.8
Pros: Close to airport. Great rate b/c of covid. Beds were quite comfortable.
Cons: Bathroom sink would not drain upon arrival. I called the front desk and was put on terminal hold, even though the hotel was practically empty. Finally fixed the problem my self by climbing under the sink. The front desk never called back. Signage in room to talk about how/when the room was last cleaned/disinfected would have been helpful.
Good 6.0
Pros: walking distance to the airport
Mediocre 2.0
Pros: Location
Cons: Did not have the reserved room type available at check in. Told at check in that they did not have a hotel shuttle, when the website said they did. There was actually one sitting in front when we checked out.
Okay 5.0
Pros: Beds were comfortable
Cons: Nothing was said about Covid restrictions as far as cleaning our rooms
Mediocre 3.0
Cons: Rooms were small , and had to pay $25 parking
Good 7.0
Pros: The rooms are very clean and updated. TV is a great size as well. Very comfortable overall.
Cons: We were not notified until we arrived that the hotel's parking garage was closed for construction. We had a lot to carry and walking from the next garage over was an issue. Prior notice would have been helpful.
Good 7.0
Cons: Parking fee - other nearby hotels don’t charge for parking Staff lady in the gift shop was rude!
Excellent 10.0
Mediocre 3.0
Pros: Starbucks and the gift shop
Cons: Location. Uber/Lyft could never find the hotel; they kept going to the airport terminals. Parking garage.
Excellent 10.0
Pros: Clean, comfortable beds and pillows, Smart TV with access to my Netflix, spacious bathroom. Great food and service at restaurant.
Cons: Hair dryer was kind of old and didn't dry efficiently, no free WiFi, $$$ parking, not enough bath towels in room.
Good 6.0
Cons: Thier staff did not communicate with each other properly. I had a late checkout for 3 rooms & they bugged us all morning starting at 9am with several knocks at the door & even phone calls. Ruined my chance of sleeping in
Good 6.2
Pros: Located at airport, easy train ride to city. Staff is always pleasant.
Cons: Hotel starting to show its age, room smelled damp, restaurant food not hot.
Excellent 10.0
Pros: Every staff person was friendly, helpful, and knowledgeable. Location was within walking distance of airport terminal.
Excellent 10.0
Pros: Location No problems
Cons: $4.50 for a bottle of water
Excellent 10.0
Pros: The room was very nice. The bed was super comfortable. The walkway to the airport was a great convenience. I wish all airports had a attached Hotel like this one. The price was ok. Paying a little bit more was worth it. I would definitely stay there again.
Excellent 8.0
Cons: There was absolutely no water pressure in the shower; made the quick shower in the morning not so quick (or wakening)
Good 6.5
Pros: The rooms were clean and quiet. Comfortable bedding, lots of towels, good water pressure, good lighting.
Cons: No free Wi-Fi!! Quite expensive compared to other local options. Am I really paying a $80 dollar premium just to be able to walk to the hotel through the terminal? They also had no guide to the hotel amenities in the room, so I had no idea if there was a vending machine without going around the floor to look for it.
Excellent 10.0
Pros: Very nice facility with a clean, well-appointed room. Friendly staff who readily accommodated my toddler. Obviously the most convenient access to the airport. A great value for the rate.
Cons: Additional charge for Wi-Fi. Its 2014!
Excellent 10.0
Pros: Very convienit from the airport ! 1st time traveler to Philly airport and was able to find the hotel with no problem. Because of flight delays I arrived in the middle of the night. The front desk staff went out of their way to get me settled in my room. My room was clean and the bed was wonderful !
Cons: No complaints !!
Philadelphia Airport Marriott - Philadelphia
Rated no. 4
8.3
Excellent 8.3
Based on 1,026 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.4
Facilities
7.4
Food
10.0
Location
8.5
Overall 8.0 Excellent
Based on 561 reviews
Cleanliness
8.4
Comfort
8.4
Facilities
7.4
Food
10.0
Location
8.5
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
2.0
Overall
2.0
Cleanliness
8.3
Comfort
8.2
Location
8.3
Services
7.9
Staff
7.6
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.4
Comfort
8.5
Facilities
9.2
Food
10.0
Location
9.2
Cleanliness
8.6
Comfort
8.6
Location
8.6
Services
8.2
Staff
8.4
Cleanliness
8.3
Comfort
8.2
Facilities
2.0
Location
8.2
Overall
2.0
Cleanliness
8.6
Comfort
8.5
Facilities
8.0
Location
8.7
Overall
7.0
Cleanliness
8.6
Comfort
8.6
Location
8.5
Services
8.1
Staff
8.1

Good 6.0
Pros: Hi! It was good I had 1 issue Cl I had room with sofa bed They didn’t have nothing for it the closet I called and asked to bring They brought only 1 pillow said no more Bc housekeeping not here So how we supposed to sleep?! We got specifically that room knew had sofa bed Please put up for next time so don’t have to ask Thx
Excellent 9.0
Pros: Location, Price and parking.
Cons: No
Excellent 8.0
Pros: The room was clean, it smelled good and bedding was excellent, bed was SUPER comfortable
Cons: Toilet was clogged and vending machine had hot drinks coming out, but staffed resolved issues very quickly, I wouldn’t say that was a bad experience, just giving a transparent review. I absolutely loved this hotel!!
Poor 1.0
Pros: Nothing
Cons: Look at the review
Poor 1.0
Pros: The rooms were ok i guess
Cons: I was disrespected by the staff their and i will never go there again
Good 6.0
Pros: The room was nice. The staff was friendly.
Cons: During my stay there were other guests that were very loud most of the night. I called the front desk and was told security would check it out. The noise never stopped and even got louder. I was unable to sleep. Very unsatisfied since I had a long drive home the next day.
Poor 1.0
Pros: The space in the rooms
Cons: I had to call downstairs several times for towels and sheets for the bed.
Good 6.0
Pros: Friendly staff
Cons: Room was run down. No amenities.
Excellent 8.0
Pros: The suite
Cons: The pool being closed.
Excellent 9.0
Pros: Room was awesome overall good deai
Cons: It has been 2 wks and i have not received my security deposit several trips there same result
Excellent 10.0
Pros: Huge spacious room
Cons: No everything was beautiful
Excellent 10.0
Pros: Ifive minutes to check in. The hotel was absolutely beautiful my room also was beautiful and clean. Clean white linen on the bed. The staff at the front desk were so welcoming.
Cons: Nothing at all. Beautiful hotel
Poor 1.0
Pros: I was told when i got there I could not pay cash for the room. Then I was told by the desk staff to go get a 200 dollar visa gift card to pay for the room on that card. So I got the card went back to get the room and I still could get the room!
Cons: Everything
Excellent 10.0
Pros: The staff was awesome. It was the night before the army/navy game. The hotel was hopping and yet they made it seem that our family was royalty!
Okay 4.0
Pros: That I slept good.
Cons: Was told shuttle would arrive in 20 min. and was waiting over 45. Dining room was closed @ 11 PM a limitted menu for an hour. Breakfast was NOT included,was overpriced. 1 waitress no menu offered.
Excellent 10.0
Cons: No microwave in room. Ice machine was not neutral.]
Excellent 9.0
Pros: Separate Rooms
Cons: Seating space
Excellent 9.0
Pros: Rooms were great very nice hotel
Cons: Parking cold have been better
Poor 1.0
Pros: Nothing worst hotel ever
Cons: Everything worst hotel will not recommend or stay again
Excellent 10.0
Pros: The spacious room
Cons: Pricey food. No tater tots.
Good 7.0
Pros: Location to the airport
Cons: Two random socks were in the corner of the room when we got there. Also costs $14 to park here. Seems a little over the top for the less than 12 hours I was here before my flight
Okay 5.0
Pros: The view
Cons: My ceiling leak all night when they had finally addressed it they didnt even clean up the plaster and water that was in my room that was extremely shocking to me. My door card to enter my room work 30% of the time. So as you can see i was pretty frustrate
Mediocre 2.0
Pros: The room and hotel are bueaiful. The pool is a bit small but good.
Cons: Staff is horrible not friendly or kind at all. Expensive for the poor quality of customer service.
Good 7.0
Pros: The staff was very friendly and helpful, especially in the restaurant. Dinner and breakfast were very good.
Cons: The first room we were in had a tick under the blanket, and the blanket was dirty. We were moved to a different room, and it was much cleaner.
Mediocre 3.0
Pros: Location
Cons: Room was so dirty! So gross
Okay 5.0
Cons: No free WiFi
Okay 5.0
Pros: The set up and size of the room was perfect for me and my family. My kids enjoyed the indoor pool.
Cons: The bathroom wasnt clean. There was very limited parking.
Okay 5.0
Pros: Location
Cons: Swimming pool cold, didn’t have the room I requested and no towels or wash cloths for the guest.
Mediocre 3.0
Pros: Just location
Cons: Room was dirty. Quilt/comforter were smelling. Bed was horrible. No exhaust fan in washroom. My daughter has to sleep on sofa because bed was very uncomfortable. Gave printout for boarding pass and printer was broken. Staff was less helpful
Okay 4.0
Pros: The description of this hotel said there was a hot tub and free internet. However there is no hot tub and they charge for Internet access. I think the description is misleading.
Cons: No hot tub and pay for internet.
Good 7.0
Pros: Space in the room
Cons: Paying for internet is really nickle and dimeing travelers. Better to include it in price.
Mediocre 3.0
Pros: The room had a nice layout.
Cons: A vent was blowing cold air in the room; I had to block it with a pillow. The pool room was COLD and the pool water was dirty.
Good 7.0
Pros: location was great. The rooms were spacious and nicely isolated. Bed and pillows were extremely comfortable.
Cons: We stayed for two nights and did not get any house cleaning. We were a family of five! It was very upsetting because we put all of the towels on the floor and the trash was all full. Plus, there was only one trash can in the entire suite.
Excellent 10.0
Poor 1.0
Cons: Mainly staff! Could've been way less rude!
Good 7.0
Pros: The staff from check in to bar/restaurant to check out staff were extremely kind and friendly. The staff in the hospitality suite were awful both evening and breakfast. not attentive. full/overflowing waste cans.
Cons: Filthy hotel. The fingerprints throughout the entire elevator, door all over and all windows. Every trash can I saw was over flowing and had things sitting on the floor. Bathroom was full of hair, diff straight, curly floor, tub, toilet DISGUSTING.
Okay 4.0
Pros: Bed was great, suite layout afforded relative privacy.
Cons: No tub faucet-- it was literally laying on the tub edge next to an open ended pipe. Someone obviously saw this and just didn't care. Old towel hung on the back of the door. A hairy centipede of some sort in the bathroom. Quality FAR below star rating.
Okay 4.0
Pros: Price
Cons: Pool and surrounding areas were dirty. Room had things broken such as the refrigerator door that fell off.
Okay 5.0
Pros: I liked that they have more suites and how they have two separate sleeping areas.
Cons: I got charged for the internet service after being told it was included and the time and arrangement for the swimming pool. Didn't get a chance to take my children swimming. It's only one set of elevators which gets packed and only is one entrance /exit.
Poor 1.0
Cons: Was charged $20 for small bow of cereal and milk which is not acceptable
Okay 4.8
Pros: Bed was clean and comfortable
Cons: Room and general facilities were not well maintained, dirty, or even non functioning.
Excellent 8.0
Pros: Location
Cons: Parking
Excellent 10.0
Pros: Good
Cons: No much to eat
Okay 5.3
Pros: The location and lobby
Cons: You could here other people talking in other rooms, and out room had a huge crack in the wall that someone looks like they punched through. We also had to pay to park overnight in a gated lot.
Sheraton Suites Philadelphia Airport - Philadelphia
Rated no. 5
8.0
Excellent 8.0
Based on 561 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.4
Facilities
6.7
Location
8.4
Overall
6.8
Overall 7.9 Good
Based on 1,147 reviews
Cleanliness
8.4
Comfort
8.4
Facilities
6.7
Location
8.4
Overall
6.8
Cleanliness
8.6
Comfort
8.6
Facilities
8.6
Location
8.6
Overall
8.6
Cleanliness
8.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
8.2
Comfort
8.1
Location
8.1
Services
8.0
Staff
8.1
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
5.5
Comfort
7.0
Facilities
7.0
Location
7.5
Overall
5.3
Cleanliness
8.8
Comfort
8.6
Location
8.6
Services
8.4
Staff
8.8
Cleanliness
8.4
Comfort
8.7
Location
8.4
Services
8.3
Staff
8.5
Cleanliness
8.4
Comfort
8.3
Facilities
5.3
Location
8.7
Overall
6.0
Cleanliness
8.2
Comfort
8.1
Location
8.4
Services
7.9
Staff
8.4

Poor 1.0
Pros: Next door was nosey ... asked for help with toilet nobody ever came . It was just a mess
Cons: Everything
Excellent 8.0
Pros: Resolved problems quickly
Okay 4.0
Pros: Location
Cons: Pool wasn't open
Good 6.0
Cons: It was my granddaughter's birthday, we have her a sleep over with couple of her friends. We was not allowed to bring balloons or birthday cake to the room.which we would have made sure we kept the room clean. On the your website, it didn't mention no cake or balloons, but it did mention no pets and guess what was there a big dog. I had a problem with that.
Excellent 10.0
Pros: The Room were So appealing to the eyes, there were neat & clean I loved everything about my room. And even tho they can’t serve hot breakfast because if Covid they replaced it with Continental breakfast, I stayed for 3 days and was able to get breakfast all 3 Days.
Cons: I don’t have anything bad to say about it.
Okay 5.0
Pros: Nice simple get away. The lobby was nice with a fountain.
Cons: Pull out mattress had stains. Rooms smelled like cigarettes. Because of covid the restaurant and pool was closed.
Excellent 9.0
Pros: The Staff was wonderful and very polite and professional Tysheia was very Knowledgeable and Communicated well with me about the policies and procedures she was very patient with me and. Accommodated me with what I was looking for in a room she is an asset to the company and I will considering staying at the property again
Cons: It Was a little pricey
Poor 1.0
Pros: The front desk staff..those women made me feel welcomed.
Cons: A lot... Booked a ¿nonsmoking¿ room and soon as I went in it smelled like cigarettes and weed, the smell was so heavy, turned on the air because it was warm and the air didn¿t work....the shower, furniture smell, pillows...disliked A LOT, never again!
Excellent 8.0
Pros: The area was beautiful just amenities where a bit drive.
Cons: Staff didn¿t give extra supplies when asked. They told me to call guest service.
Okay 4.0
Pros: The two african american housekeepers we encountered were very helpful and exhibited great customer service. Thank you lovely ladies! Front desk staff was also professional.
Cons: dirty mirrors in room, trash under the tv console, blood/?stain on pillow, room looks dated, bar/sink area smelled bad. wasn¿t worth the effort making a stink as we were exhausted from long drive and checking out in the morning.
Poor 1.0
Cons: The bathroom was horrible. There were some type of blood on the floor... when I turned on the tub there was a bug in the tub the toilet was not cleaned good
Good 7.0
Pros: Loved everything about the hotel stay
Cons: Heat wasn't working in one of the rooms
Excellent 10.0
Pros: Hotel was beautiful,staff was very restful,courteous and knowledgeable. hotel was extremely clean well kept and fully stocked and extremely spacious. it was like I was in an apartment away from home. It was well lite and very quiet
Cons: everything was excellent
Excellent 10.0
Pros: The front desk clerk was very professional and helpful my suite was very clean comfortable and peaceful.
Cons: The ammenities were unavailable even after the city opened back up.
Poor 1.0
Pros: Location
Cons: Customer service and no accommodations for the fact that my room was flooded
Excellent 10.0
Pros: This hotel was very clean and the rooms are very spacious
Cons: The tv needs to be updated. There are only about 10 channels. The front desk and staff especially security could be a little more friendly.. I know everyone is up right about covid and the mask, however you still have to be polite and talk to people with
Poor 1.0
Cons: The New Rules there are ridiculous! I was totally blindsided by this! The security guard accused me of being sneaky! I understand kids making a mess with food, but if I’m an adult, with no small children and I payed for Incidentals.
Okay 5.0
Cons: The staff wasnt friendly
Okay 5.4
Pros: No
Cons: The breakfast the bed was a little hard
Excellent 10.0
Pros: Friendly staff. Evening reception drinks were nice and the omelette at breakfast was tasty!
Cons: Starting to look a bit worn in places, nothing major though.
Okay 5.0
Pros: The bar tenders were awesome very nice and professional they are the best thing about hotel
Cons: All the kids running around it was loud very unlike what I'm used to in a hotel
Excellent 10.0
Pros: Friendly and helpful staff, clean room and public areas, generous reception and breakfast.
Excellent 10.0
Pros: Staff was extremely friendly. Loved the complimentary drinks during happy hour, complimentary breakfast, and was upgraded to a premium room for being a Hilton rewards member. The snacks and the drinks in the hotel room were good too.
Poor 1.0
Pros: Not much
Cons: Service at restaurant was extremely poor,had to wait an hour for a simple cheese steak ,had to ask for silverware,my beer arrived without a glass. Breakfast was of poor quality and people sat down in their pyjama ‘s Extremely loud ,Ditrty pooll.
Good 7.0
Cons: House keeping
Excellent 9.6
Excellent 10.0
Pros: Everyone is so friendly! The rooms are so nice, bed is comfy! Free breakfast buffet and free happy hour from 5:30-7:30! Plus free shuttle service!
Okay 5.0
Pros: Close to airport
Cons: The toilet kept running after flushing so had to take lid off to stop it. Water in tub filled up several inches when showering. Crack in bathroom sink. TV had a blue line running through picture. Main elevator slow and one elevator not working.
Poor 1.0
Cons: No cash policy which was not in any prior disclosure.
Good 7.0
Pros: Lots of space.
Cons: I feel like the Embassy Suites brand has gone down in quality in recent years. Not so clean, in need of maintenance.
Good 7.0
Pros: Location
Cons: Found drty sock under the bed and bathroom sink clogged.
Good 6.0
Pros: The hotel was nice rooms are clean ... Happy hour was great.
Cons: I do not think we should have to pay $25 for parking on top of all the other taxes and fees .
Excellent 10.0
Pros: Convenience to airport and free shuttle. Welcome reception was appreciated.
Cons: No.
Excellent 10.0
Pros: Amazing customer service!!!
Excellent 8.2
Pros: Nice updated suites with seperate living areas and bedrooms. Comfortable furniture.
Cons: walls were very thin
Excellent 10.0
Pros: EVERYTHING.
Good 6.0
Cons: Housekeeping kept knocking door even with do not disturb sign on door. Outlets did not work to charge phone. tub drain did not work. No iron in room
Okay 4.0
Pros: location, breakfast and happy hour
Cons: Seems to have gone downhill. Pool was a mob scene, trash in the halls, room service dishes left out not picked up.
Good 6.5
Pros: The room was nice. Good bed, nice seperate sitting area. Location was perfect for access to airport and downtown was 15 mins or so, depending on traffic.
Cons: Room wasn't as clean as I expect. There was trash on the floor our second day. Trash that we didn't create, so it was either there our whole stay or housekeeping brought it in. Although the trip was fully paid at booking, housekeeping told us we needed to leave our second night. After a few phone calls to the desk, we got it straightened out but it wasted my time. Parking is included, but they charge the public so you need to get your ticked validated when you leave. Not a huge deal, but you often find yourself waiting 10 minites at the desk for the only clerk to finish checking someone in to validate your parking. The prices in the snack shop were a bit offensive, $5 for a 20 oz Coke, which is incorrectly listed as $4 in the room. The food menu was similarly inaccurate in the room. If this was a lesser hotel I wouldn't be complaining, but this is an Embassy. It should be a much better experience.
Okay 5.0
Pros: N/a
Cons: The elevator needs to be repaired. When you would get to the 5th floor the elevator would jump three times before opening. And the pillows in the bedroom were way too soft
Poor 1.0
Pros: Nothing!!!
Cons: Everything!!!
Okay 5.0
Pros: front desk staff and other staff very good
Cons: room seemed old and outdated. also had an odor, was supposed to be non smoking but no other handicapped units available. Needed for my 82 yo father
Mediocre 2.0
Pros: None
Cons: Low standards. No free parking.
Good 6.0
Cons: With the two room suite, we literally took the door off the hinges between the rooms and leaned it against the wall so my wife didn't have to shut it to get past it just to open it again to get to the bathroom. Very awkward location for the door.
Good 7.0
Cons: how to pick rooms
Okay 5.0
Pros: Spacious, relatively quiet, great breakfast.
Cons: Hotel is run down, dark inside, not aging well, strong mildew or mold smell in bathroom. Very limited local eating options, and hotel restaurant service is very slow and pricey. Also, paid $8 for one bottle of midgrade beer at bar.
Poor 1.0
Pros: The locatio. Was an easy commute to downtown Philadelphia
Cons: I absolutely did not like the staff, i did not like some of the things that took place there during my stay and i was disappoined that i could not enjoy the amenties
Okay 5.0
Pros: cleanliness, location, layout of room, breakfast, evening happy hour for guess
Cons: the dinning room (breakfast) does not provide trays for guess to safely transport food i.e hot coffee and breakfast items
Okay 5.0
Pros: Superb hospitality. Loved the happy hour and the breakfast buffet was great
Cons: I booked a suite and was downgraded to a regular room upon check in without any compensation for the difference in price.
Good 6.0
Pros: Very convenient. Being renovated right now. Old furniture in rooms. Really needs an upgrade.
Cons: Proximity to the airport.
Excellent 8.0
Pros: The rooms were nice, and the staff was fantastic. The nightly reception, and breakfast.
Cons: Construction in lobby areas, cable went in and out, no towels by pool even after asked front desk.
Mediocre 3.7
Pros: They walk n the room be for check out right after getting out the shower the food was bad and didn't tas good at all
Cons: Clean
Okay 4.8
Cons: My room smelled like decades of cigarette smoking had occurred there. It was very concerning and smelled terrible. I couldn't get a good nights sleep.
Mediocre 2.0
Cons: For a $200 we got stincky room with water stains on the celings, definitely overpriced.
Embassy Suites by Hilton Philadelphia Airport - Philadelphia
Rated no. 6
7.9
Good 7.9
Based on 1,147 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.2
Facilities
8.2
Location
8.3
Overall
7.8
Overall 7.9 Good
Based on 730 reviews
Cleanliness
8.2
Comfort
8.2
Facilities
8.2
Location
8.3
Overall
7.8
Cleanliness
10.0
Comfort
9.0
Facilities
9.0
Location
9.0
Staff
9.0
Cleanliness
8.1
Comfort
8.2
Location
8.2
Services
7.8
Staff
8.3
Cleanliness
8.6
Comfort
8.6
Facilities
8.6
Location
8.0
Overall
8.6
Cleanliness
7.0
Comfort
6.0
Facilities
6.0
Location
8.0
Overall
6.5
Cleanliness
8.4
Comfort
8.3
Location
8.5
Services
8.1
Staff
8.4
Cleanliness
8.0
Comfort
8.1
Facilities
8.6
Location
8.2
Overall
8.0
Cleanliness
8.4
Comfort
8.3
Facilities
8.8
Location
8.6
Overall
8.5
Cleanliness
8.3
Comfort
8.2
Location
8.3
Services
7.8
Staff
8.4

Good 7.0
Pros: The breakfast and the server. Large bathroom.
Cons: No daily house keeping service.
Excellent 9.0
Pros: Clean. Comfortable good location to what we needed
Cons: Fruit was not individually wrapped. Did not keep up with coffee. All empty at 9am
Good 7.0
Pros: Cleanliness
Cons: A staff member came into our room and we were startled from our nap. They said they were sorry that they didn’t know someone had checked in...scary.
Excellent 10.0
Pros: Staff were very friendly and helpful. Obvious that they kept everything very clean and safe.
Mediocre 3.0
Pros: Nothing Absolutely horrible !!
Cons: Absolutely horrible !! All of the staff was rude !! Toilet bowl was broken and maintenance was not on staff! My husband had to fix the toilet bowl (MIND YOU WE ARE ON VACATION WITH MY 2 small daughters!!!)) no pool when I was told before I booked room that both indoor and outdoor pool was open and clean!! Come to find out their pools dnt open till July!!! That’s a lie!! But keep liein to your guest!! Waited 3 hours for 2 towels!! I’m a family of four !! Not 2 !! My husband was yelled at while he was putting his mask on!! He was putting it on!! My family and I went for breakfast this morning (our last day) and the manager told us that breakfast was over, it was 10:03am and breakfast ended at 10am...the whole dinning room was full of people, some people STILL WAITING TO EAT!!!!! They didn’t even order yet! But that’s ok because they were sitting before 10am!! So my daughters should starve!!!!!??!?!!! Unbelievable!!! Worst hotel I have ever stayed in and I have only stayed with Hilton and Hampton Inn !!
Excellent 8.0
Pros: They served real breakfast with a waiter. It was wonderful. No bag breakfast. Their was a clean room tag on the door. Cleaning service. In room safe (that work) and laundry.
Cons: Not on this stay.
Excellent 10.0
Pros: By far the best Hampton Inn I have stayed at. They just took time for the detail. An average hotel with pride in their service. From the front desk to the food server to the cleaning people. Excellent job!!!
Cons: N/A
Excellent 8.0
Pros: The hotel is close to my son university. The parking is free. The breakfast is included and its really good with waffles, eggs, sausage and orange juice, coffee etc... The staffs are nice. The hotel rooms are clean and the beds are very comfortable to sleep in. I'm very happy that they provide fridge, microwave and coffee maker which most hotels don't offer anymore. Overall, I'm very pleased with our stay at this location.
Cons: We stayed in two rooms. One of the room the refrigerator is not working and dirty. It was address right away so not a big deal.
Okay 4.0
Pros: Parking
Cons: The service is terrible at breakfast, apart from the fact that we spent 45 minutes for the only person to tell us that we wanted to have breakfast! the food is horrible, the noise in the early morning is loud you can't sleep and there was a strong cigarette smell in the corridors! the truth is I will not return to this hotel.
Excellent 10.0
Pros: Price
Cons: No
Excellent 10.0
Pros: Everything
Cons: No
Good 6.0
Cons: Non comments
Okay 5.0
Pros: Very clean
Cons: Someone was smoking in a room near ours and it stunk up our whole room. I couldn't sleep.
Excellent 9.0
Pros: The staff was very helpful, respectful, the cleanliness and the hot breakfast in the morning. Them waffles bommmmb!!!
Cons: Not really .
Excellent 10.0
Pros: Hotel employee from the front desk was extremely nice and helpful I will definitely be back
Excellent 8.0
Pros: The staff was nice, they had actual food in the morning, like... ACTUAL FOOD. The works. It was close to public transportation.
Cons: Unfortunately, we asked multiple times for replacement towels/rags. Also, items were stolen the day we requested for our room to be cleaned. Fortunately for us, they were replaceable items. When they came to clean, they took everything and did not replace
Good 6.0
Pros: STAFF CLEAN
Cons: ROOM WASNT READY COULDNT CHECK IN TILL AFTER 5. SHOULD GET SOME INCENTATIVE
Excellent 10.0
Pros: The breakfast was fantastic. Every employee was attentive and accommodating. I would definitely recommend this hotel.
Excellent 10.0
Pros: Staff professional and very respectful
Cons: I was near the exit door someone kept slamming the door interrupting my sleep. No iron.
Okay 4.0
Pros: Free parking, front desk staff were excellent
Cons: First room had leak in the bathroom sink and the entry light didn’t work. The bathroom needs some serious attention. Looks run down. In the second room, I found an earring on the floor that wasn’t mine. Yuck! That made me question if the roo
Poor 1.0
Pros: Price not correct no good money hold
Okay 5.0
Pros: Close to the airport and highway
Cons: The area and the parking lot seemed unsafe
Good 7.0
Pros: The location of the airport. Nice helpful staff.
Cons: Grab and go breakfast was full of sugar items. Cleanliness could be better.
Excellent 9.0
Pros: It was clean, quiet and affordable in a convenient location.
Okay 5.0
Pros: Front desk staff was very professional and polite. Free parking and free breakfast. Free WiFi that didn’t give me any issue wit my multiple devices. Bed was comfortable, mini fridge and microwave. Nice size room with rather large bathroom
Cons: The room it’s self was not cleaned properly, juice stained end tables, whole room was dusty, old soap scum on shower shelves and bottom of toilet dirty and stains on the mattress cover.
Mediocre 3.0
Pros: The name
Cons: Old and not worth --- bucks
Excellent 8.4
Mediocre 2.0
Pros: Nothing. Rude staff refused to honor our Kayak reservation for 2 double beds (I was traveling with my 83yo father for a funeral). They argued for over an hour refusing to do anything but provide a “roll away” bed in a room without space for it. Hotel was full of high school athletes and was completely overwhelmed. Breakfast service was atrocious - one elderly lady trying to provide food and clean up after waves of teenage pigs destroyed they breakfast area. We attempted to eat - ended up having a couple sausage links and a piece of bread - I’ve been in a lot of 3rd world countries, this scene would compare to some of them.
Cons: Hotel refused to honor points (I’ve been a Hilton Customer 39 years) because stay was booked through a third party. Room was never cleaned even after a request directly to the housekeeper. Teenagers running up and down hallways until 4am. Took over an hour of arguing with management to obtain lodging despite a confirmed reservation 3 weeks in advance. I will be contacting Hilton today as well. I cannot recall ever being treated with more condescension and lack of decency. Advice - Do Not use a 3rd party booking - I ended up spending $475 for 2 nights in a Hampton Inn!!! (I’m still trying to figure that out but room was prepaid through Cancelon) apparently tacked on fees. I highly recommend staying anywhere BUT here. There are probably over a dozen hotels within a mile you should consider any of them. The ONLY possible advantage is that there is a Ruby Tuesday next door. It’s isn't great either but you can get something if you have to arrive too late to find anything else suitable.
Excellent 10.0
Pros: The management and team at this facility should be commended for their outstanding service. I have used this facility for international business travel and will continue to use them again. They are clearly the stars of Hilton family hotels in the region.
Good 6.0
Cons: Yes when I got to my room the fact that someone else was in it and nothing was really done. I was told sorry but I should have had some kind of comp or something
Good 7.4
Pros: The location is great if you are traveling on business - especially if using the airport. And the staff at the hotel are excellent. There is ample parking and the breakfasts are very good. The Ruby Tuesday's next door was great for dinner.
Cons: The hotel needs updating. The room was not tech friendly - lacked USB ports and enough outlets. The carpeting is very worn. The bed was ok, but a little too soft - perhaps just needing newer mattresses. However, everything was clean and well maintained for the age of hotel.
Poor 1.0
Pros: Nothing terrible service
Cons: The staff are lazy
Good 6.0
Pros: Proximity to airport and a decent restaurant
Okay 5.0
Pros: Where it was at. Next to Ruby's Tuesday and Wawa
Cons: The tub was dirty. The refrigerator didnt really work
Poor 1.0
Pros: Iocation
Cons: Rude and dirty
Okay 5.0
Pros: The ice machine was a nice feature.
Cons: The maid service was terrible!
Good 6.0
Pros: Location was great as was the front desk staff.
Cons: The room assigned (and the hotel was full) was located in front of the service area for hotel and was noisy for most of the night. Hall area was just plain not clean. Room itself was fine.
Good 6.0
Pros: location worked well
Cons: room location, room 122 very close to main lobby/cleaning area, lot of commotion/noise, cable tv worked for about a half hour then stopped working, maintenance tried to fix/resolve but was unable to, after 45 minutes i excused hotel staff
Mediocre 3.0
Pros: The staff was very freindly and accommodating and the breakfast was very nice.
Cons: This hotel was not indicative of other Hampton Inn. When I arrived I was informed that the hotel endured 4 million dollars in renovations however the room did not appear that way. The faucet, tub and shower leaked. It was terrible.
Poor 1.0
Pros: Staff
Cons: Run down, loud, smelled,
Mediocre 2.0
Pros: Breakfast
Cons: Terrible parking provisions. Had to drive two miles to an offsite commercial parking complex. The hotel shuttle that we followed us DID NOT wait for us to take us back to hotel. We had to find our own way back. We filed a complaint with the desk clerk
Good 6.0
Pros: Great room - very clean and comfortable.
Cons: I didn't like that the front desk requires me to have two credit cards on file. Co-workers who travel more than I do say that isn't supposed to happen. I will not be back, and now have to replace my banking cards.
Good 7.0
Pros: Great staff, they were pleasant and helpful, used the shuttle to drop off rental car the night before my flight. The shuttle drivers were really great.
Cons: sheets on the bed were not the right size, kept sliding off the mattress. Tissue box in bath had 1 tissue in it, no spare box in the room. Breakfast included stale bagels (tasted of mold). This location felt hollowed out.
Excellent 10.0
Pros: This hotel was everything we wanted: clean, comfortable, and close to where we wanted to be. Breakfast was good. Room was spacious and very clean. i would return to this hotel if I came back to Philadelphia.
Excellent 8.0
Pros: Staff was very friendly and helpful
Cons: Bathtub had draining issues
Okay 4.0
Pros: Location
Cons: The hotel must understand exactly what is needed to keep a 3 star rating. They do that and NOTHING more. There is no way to hang up clothing. There are advertisements all over the place. The rooms are dark.
Mediocre 3.0
Pros: It was clean and the room was spacious.
Cons: check in time was posted to be 3:00. when we arrived at 4:00 our room was not ready. We waited until 5:30 before we could get into our room. There were approximately 30 people in the lobby during this time, all of whom were waiting to get into their rooms
Good 7.7
Pros: Very welcoming and gracious night manager.
Cons: Free breakfast was not good. Price for the room was high enough that the breakfast could be improved. Poorly prepared hot food.
Excellent 10.0
Pros: Getting to Center City was very convenient and the driver to the Eastwick station was very good and courteous. I did not see the renovations as a problem and the front desk was very friendly in explaining the details of the hotel.
Excellent 8.8
Pros: Room was comfortable-free parking
Cons: No help with baggage
Good 6.0
Pros: That it was really close to the airport.
Cons: No fridge in the room.
Excellent 9.6
Pros: The staff was VERY accommodating. We needed a pack and play for our grandson and they brought one for us no charge and even offered to set it up. They also brought him some milk when we ran low. Wonderful staff. They even told us that when we return our rental cars that if we call them from the airport they send someone would bring us back to the hotel so the we didn't have to worry about it beore our 7am flight.
Cons: Price was a little steep.
Excellent 8.3
Pros: Room was very clean, the bottom of my 5 yr old's socks stayed white. Comfortable rooms, friendly and accommodating staff, no parking fees, laundry facilities, nice complementary breakfast. All the water, tea, & hot chocolate you can handle. Quick easy drive to UPA Hosp. We will stay again.
Excellent 9.6
Pros: Beds were very comfortable, staff was friendly, rooms were spacious and hotel even offered free wifi, free breakfast and free parking. Great deal!
Cons: nothing
Hampton Inn Philadelphia/Airport - Philadelphia
Rated no. 7
7.9
Good 7.9
Based on 730 reviews
Details
Reviews

Cleanliness
8.0
Comfort
8.2
Facilities
7.4
Food
10.0
Location
8.2
Overall 7.7 Good
Based on 930 reviews
Cleanliness
8.0
Comfort
8.2
Facilities
7.4
Food
10.0
Location
8.2
Cleanliness
8.0
Comfort
7.0
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
10.0
Facilities
10.0
Food
10.0
Location
10.0
Overall
10.0
Cleanliness
7.6
Comfort
7.8
Location
7.9
Services
7.5
Staff
8.0
Cleanliness
8.2
Comfort
6.6
Facilities
7.2
Location
7.6
Overall
7.0
Cleanliness
8.2
Comfort
8.3
Location
8.2
Services
8.0
Staff
8.4
Cleanliness
8.2
Comfort
8.4
Facilities
8.0
Location
8.5
Overall
8.0
Cleanliness
8.0
Comfort
8.2
Facilities
7.2
Location
8.4
Overall
7.0
Cleanliness
7.5
Comfort
7.7
Location
8.2
Services
7.7
Staff
8.2

Excellent 8.0
Cons: The staff seemed to busy /but wasn't busy .... the days I stayed was the day my son had surgery so we had to stay close to the hospital. My worries was my son it shouldn't have been me calling the front desk 5 times to get towel or the other stuff I had ask for .which I didn't get but I just didn't see the point and making it a big deal ..and I Extended my stay and still got the same treatment smh...
Poor 1.0
Pros: The lobby was very nice
Cons: I booked a room I went to check in and was told that I was there too early even though I came at check in only to come back later and have no room at all
Mediocre 3.0
Pros: It’s had a better tv then the last stay
Cons: I felt dirty from the second I walked in. it smelled terrible and I felt things crawling on me. I had to burn everything I wore just in case I brought some friends back with me
Excellent 10.0
Pros: I've found the bed to be comfortable and the pillows to soft and flat however I didn't ask if they had firmer pillows. I enjoyed playing pool near the lobby and the entire staff were very engaging and polite.
Cons: I really don't like paying $14 a day for parking. For the rate of the room it should definitely be included.
Okay 4.0
Cons: The hotel overall has a terrible smell in the hallways of the room floors. Bedding was not clean.
Excellent 9.0
Pros: Front desk staff very helpful
Mediocre 3.0
Pros: Close to the airport
Cons: The cleanliness
Excellent 10.0
Pros: My wife enjoyed the free pool table and lounge / bar area as well as the spacious room. The staff were also very friend and help as well.
Cons: The only thing I did not like was that on the one side of this hotel is facing a highway and I think that the hotel should look at options to help dampen and reduce the noise. I found it difficult to sleep when your hearing a race track outside
Okay 4.0
Pros: Location
Cons: Lost power around 10:30 pm and never found out y and was out for awhile
Excellent 10.0
Pros: The location
Cons: No
Poor 1.0
Pros: Not a thing Had to come there for a funeral and had stayed in this chain before. Nothing near the quality of the place in different cities
Cons: Filthy, Marijuana smoke smell everywhere, and very noisy in hall ways until daylight. Called front desk and nothing changed. Front desk clerks are unfriendly and rude. This pace had NO redeeming qualities
Excellent 10.0
Pros: Very very clean beds very clean comfortable room good size
Cons: No restaurant
Poor 1.0
Pros: Free parking
Cons: The hotel is nice but when booking no warning that no amenities “available . The breakfast was not available as well. This is the only reason I chose this spot plus weekend rate was a bust as well, I was disappointed. Help!!!
Good 6.0
Pros: Clean
Excellent 10.0
Pros: The lady at the front desk was especially great! Wanted to surprise my gf for our one year anniversary and she was able to give me a heads up when she arrived!!! Great stay and great turnout. Thanks again I’ll definitely be back in the near future.
Cons: I hate the entry and having to remember to bring the ticket and my ticket actually got bent and I was stuck at the gate and had to turn around to go back to the hotel to get it rectified.
Excellent 10.0
Pros: Staff was very accommodating and knowledgeable. They were friendly and answered our questions about eating in the are and tours.
Cons: Only negative thing was no ice machine on floor . Although the person at the front desk immediately got ice when we requested.
Excellent 10.0
Pros: The staff was awesome every single staff member We came in contact with had a pleasant attitude and a huge smile on there face and happiness in their voice. I would highly recommend the aloft to friends and family
Cons: Only down side was they didn’t tell you you had to pay to park on a daily basis.
Excellent 9.0
Pros: Bar area and games
Cons: Was not close to everything as we expected
Mediocre 3.0
Cons: I've never had to pay extra to park at a hotel. I travel a lot and this is the first time I've ever experienced that. Left a really bad first impression. Won't stay here again
Okay 4.0
Pros: Room was good
Cons: Noisiest room I've stayed n maybe ever! Heard every single car, bus, truck and motorcycle that passed ALL night
Excellent 10.0
Pros: Outstanding value
Excellent 9.0
Pros: The staff, very accommodating...
Cons: Room cleaning can be better.
Poor 1.0
Pros: Nothing
Cons: The building has sound issues you can hear everything in the next room. I asked before leaving about the parking costs they told me I could go in and out. Turns out the person misspoke And the next clerk said it was too late and gave me a death stare
Okay 5.0
Pros: Clean and modern rooms. Comfortable mattress, high quality linen.
Cons: Noisy, they provide ear plugs at your beside. Charge for everything except coffee and water.
Okay 5.0
Pros: Airport shuttle
Cons: Room had peeling paint/sheetrock in multiple places. Breakfast came in a paper cup and was awful.
Okay 5.0
Pros: It's in a great location
Cons: I didn't like that I had blood or dark marking on my bed sheets.
Poor 1.0
Pros: Nothing....The guy working the front desk was HORRIBLE.....
Cons: The guy at the front desk was very sarcastic; need to be FIRED!!!!!
Okay 4.0
Pros: We liked that the hotel was close to the airport and that there was a shuttle to pick us up after our flight.
Cons: The staff was rude. The room reeked of pot. The pool was closed. The kitchen closed at 10pm. The breakfast wasn't included. The "snack" prices were ridiculous (a half pint of milk was $2.70. To put that into perspective, that is $43.20/gallon of milk)
Good 6.0
Pros: Desk employees were very friendly
Cons: Hotel's overall cleanliness could have been improved
Mediocre 3.0
Pros: The pillows and bed were comfortable and the noon check out was nice.
Cons: Very noisy and smelled strongly off marijuana.
Mediocre 2.0
Pros: Location close to the airport.
Cons: Front desk staff not very helpful when asked questions.
Poor 1.0
Pros: When I finally checked out!
Cons: I pretty much was not happy with anything. It goes without saying that I'll never stay there again!
Good 7.0
Pros: Nice place t stay
Cons: They charge me extra $14.70 and i don't know for what
Good 6.0
Pros: Staff was nice,
Cons: ROOMS WAY TOO SMALL, NO RESTURANT, TOO MUCH MUSIC AND LOUD.
Okay 5.0
Pros: Friendly staff.
Cons: Our room smelled like feet. The mirror was cracked. Noise from the hall and outside all night. Compared to other Aloft hotels, this was a disappointment.
Good 7.0
Pros: The price.
Cons: The room air conditioning unit (fan) rattled constantly. The traffic noise in the 1rst floor was very loud whereas we had to leave the a/c unit on.
Okay 4.0
Pros: Location near the airport and airport parking. Nice large rooms
Cons: Noisy. Lots of families with kids screaming and carrying on late at night. Never would recommend for a business traveler.
Okay 5.0
Cons: I booked two queen beds and when i got the hotel i was told they overbooked and i was stuck with one king bed, with four occupants. They said they would bring a rollaway bed but never did. When i went to the front desk they said sorry nothing we can do.
Good 7.0
Pros: Staff was friendly, helpful. Modern interior design appealing
Cons: Damp smell in 1st floor room. Pool water cool for March visit.
Poor 1.0
Pros: Location relative to the airport and an on time shuttle.
Cons: The blackout that lasted 2 hours basically didn't allow me to take a hot shower, enjoy any television (or charge any electronic devices, and forced me to eat the food I ordered by the light of my cell phone. Not pleasant.
Good 6.0
Pros: Alofts are consistently good rooms wherever they are located.
Cons: I have always enjoyed Aloft but during this stay someone on my floor was smoking very nasty smelling marijuana. I reported it but the staff could not locate which room it was since the smell permeated the whole floor. On another occasion music was loud
Good 6.0
Pros: Location, shuttle service
Cons: Room was not cleaned and staff did nothing about it after calling them.
Good 7.0
Pros: 1. Price 2. Friendly staff 3. Room was clean 4. Bed was comfortable
Cons: 1. Pay $12.00 for parking -- pay at the machine in the lobby. 2. Location is super close to the road - I use a sound machine when I sleep and the road noise was still really loud.
Excellent 10.0
Poor 1.0
Pros: The staff was friendly
Cons: The smell. You couldn't escape it, and it didn't improve, despite their attempts to mask it with fragrance. The carpets were dirty and overall, it was extremely poorly lit (I guess they don't want you to see the filth). The "food" was horrible as well.
Good 7.4
Pros: Clean, nice desk staff.
Cons: When I picked up my luggage I called the hotel to find out where I should stand for a shuttle pickup, I was told they would send someone right away. 20 minutes later I called because the shuttle had not arrived. They said someone was right there. I called 10 minutes later, again they said someone was right there. They finally showed up over 30 minutes after my first call. Had I originally been told it was going to take that much time, I would have gladly paid for a taxi to go the 1.5 miles to the hotel. After a long day of travel delays, a late night arrival, this additional wait was frustrating.
Good 6.0
Pros: Shower
Mediocre 3.0
Pros: The layout of the hotel was pretty neat. The back lounging area was super chic.
Cons: There was so much I did not like where to begin... The bar: I asked for a side of olives with my glass of wine. The olives had a weird, uriny smell/taste. The staff: The night crew was rude and a security guard even asked to buy a cigarette off of
Mediocre 3.0
Pros: It was very modern/trendy. Liked the layout of the room.
Cons: Had to go to the lobby for ice. No microwave in the room. No restaraunt. Location was horrible. No where to eat unless you drove or paid for transportation.
Excellent 10.0
Pros: Our shuttle showed up the second we walked out of the airport. From then on it was easy breezy: quick check in, slick room, clean pool, friendly staff, great stay!
Cons: Not much for food selection on-site and the coffee options were limited.
Mediocre 3.0
Pros: The toilet leaked & didn’t flush. Pieces of the base boards & wall was falling. Ac was really loud. So not worth the $----
Poor 1.0
Cons: There were bed bugs on bed. Felt them on my leg and saw them
Mediocre 3.0
Pros: The lobby had a bar, pool table and lounge area
Cons: Tiny fridge, no bathroom fan, pool was freezing, upon check in one of the receptionists was busy congregating with friends while the other worked, the gym was so small it actually deterred my work out, a/c non adjustable, had to pay for late check out
Poor 1.0
Cons: Place is very loud!!
Poor 1.0
Pros: location
Cons: The management staff stole an item from my room. My son left a remote device in the room. We called the next day and management said the item was returned and call the next day to make arrangement. We called several time and the haven't responded! Sick!!!
Mediocre 2.0
Pros: close to airport
Cons: water temperature in sink and shower was set to near boiling with no way to adjust it; showering wasn't possible with it so hot as it burned our skin. SPG discount of 5% for booking wasn't applied to our account since we booked through third-party (only because SPG made our account inactive and required us to call customer service to restore); faucet was covered in orange mold; shower window was covered in black mildew / mold. sad that Marriott is now merging with SPG as we have status with Marriott & wanted to check out an SPG hotel, such as the Aloft. Had a horrible experience with SPG so far.
Mediocre 2.0
Cons: I was charged even though I called and cancelled immediately. The hotel manager has not called me back and I still have not received a refund even though I did not stay there.
Good 6.2
Pros: Rooms were clean.
Cons: Did not get the room I paid for because they sold out of rooms that said where available online. I understand things like that happen but I was not apologized to for the inconvenience and was felt to feel like it was my fault for using a third party website. Had I either gotten the room I paid for or was apologized to i would have given a higher rating.
Mediocre 3.0
Cons: I was with two small children and the room did not have a bathroom door which made it difficult to shower and use the bathroom. I told the staff but the problem was not resolved
Okay 5.7
Cons: The heat does not work which in turn taught me the flu
Okay 5.1
Pros: The vibe is fun and the atmosphere was hip and fun.
Cons: The bed was hard . The tv didn't work properly . The pool was dirty. Breakfast was horrible.
Good 6.0
Pros: The staff were very friendly and attentive.
Cons: There seemed to be several parties being held in the building. It was extremely loud with children and adults who didn't seem to settled down until after 2 am. Also there was a lot of banging on the walls.
Excellent 8.5
Pros: Comfortable bed, clean room, even though near the airport, the room was quite, no noise from the airplanes.
Cons: Hallways needed vacuuming,
Aloft Philadelphia Airport - Philadelphia
Rated no. 8
7.7
Good 7.7
Based on 930 reviews
Details
Reviews

Cleanliness
7.9
Comfort
7.9
Facilities
6.2
Location
8.1
Overall
6.4
Overall 7.6 Good
Based on 363 reviews
Cleanliness
7.9
Comfort
7.9
Facilities
6.2
Location
8.1
Overall
6.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
4.0
Comfort
4.0
Facilities
4.0
Location
4.0
Overall
4.0
Cleanliness
7.7
Comfort
8.1
Location
7.8
Services
7.4
Staff
8.2
Cleanliness
9.0
Comfort
8.0
Facilities
7.0
Location
9.0
Overall
8.0
Cleanliness
6.0
Comfort
6.5
Facilities
6.5
Location
6.5
Overall
7.3
Cleanliness
8.2
Comfort
8.1
Location
8.2
Services
7.9
Staff
8.2
Cleanliness
7.7
Comfort
7.8
Facilities
6.0
Location
8.1
Overall
6.0
Cleanliness
7.9
Comfort
7.7
Facilities
5.7
Location
8.3
Overall
5.7
Cleanliness
7.5
Comfort
7.6
Location
8.1
Services
7.0
Staff
8.1

Good 7.0
Cons: No coffee down stairs in lobby, Restaurant not open, but Sheraton next door you could walk over and eat at their restaurant.
Good 7.0
Pros: Friends and I sat in lobby to chat. That was comfortable.
Cons: I had to wait a long time for the shuttle, over 45 minutes. Very light covers on bed. I like another blanket or layer.
Excellent 10.0
Pros: Very clean property and friendly staff
Cons: Nothing
Good 6.0
Pros: I liked my room. It was clean & comfy. My E.S.A. dog enjoyed the stay too. It was a quiet stay and was not disturbed by the other patrons. The location was somewhat close to where I needed to be during my stay.
Cons: The bathroom shower was kinda hard to navigate because the handle was broken. Paying for parking EVERY time I left the property was horrible. $15 every time. When I checked out and left someone rode right close to me to avoid paying to leave. Was not informed during the booking process of what amenities would not be available during the pandemic.
Excellent 10.0
Pros: hotel staff was awesome room was super clean and everything was nice.
Excellent 10.0
Pros: The staff made sure to get my laptop to me before my flight. I realized I let my laptop in my hotel room after I arrived at the airport and got my tickets.
Okay 5.0
Pros: Location
Cons: Was not clean, hvac was hanging from the wall, breakfast was 1 hour long-don’t sleep in
Good 6.0
Pros: The room was clean
Cons: Staff was not as helpful as I thought it would be..
Good 6.5
Pros: Quick easy access to the airport. Free shuttle. Clean.
Cons: Small rooms, front desk staff were not friendly at all. Didn’t even notice when someone walked into their empty lobby. Seemed put out to answer questions. Restaurant was over priced for what you received.
Poor 1.0
Pros: i WAS HORRIBLT TREATED BY THE FRONT DESK HOTEL MANAGER
Cons: EVERYTHING!
Excellent 10.0
Pros: Close to city attractions I was visiting , clean.
Okay 5.0
Pros: Proximity to airport.
Cons: Weathered room.
Excellent 10.0
Pros: Great hotel for the price.
Cons: N/a
Excellent 9.0
Pros: Was an overall great experience.
Excellent 9.0
Pros: It was clean, comfortable, and convenient.
Cons: Hotel guests did not receive discount parking.
Excellent 8.0
Pros: My stay was very pleasant. The room was extraordinarily clean and everything was easy including the wi-fi. The bar/restaurant was also inviting and the food and service surprisingly good for a hotel.
Poor 1.0
Cons: All the charges are hidden. There was no mention of the parking fee
Okay 5.7
Pros: Inexpensive rates
Cons: Parking was difficult, and not very accommodating. Each time you left the property you had to get the ticket validated. I also found the bedding and towels over used, and dingy.
Good 6.0
Pros: Close to airport and has other hotel properties within walking distance. It's close to major highway
Cons: Room was standard. Bathroom very small. Rusting inside tub
Excellent 8.0
Pros: Really close to the airport. Parking available. Was offered coffee for my trip to the airport so nice hospitality.
Cons: I took a really long time for the shuttle to pick me up from the airport. So a suggestion would be better communication about time expectation?
Excellent 10.0
Pros: Very Clean and friendly staff. Food was great however way overpriced.
Excellent 10.0
Pros: Location and price
Cons: None
Excellent 10.0
Pros: The staff was so helpful and attentive.
Cons: No
Okay 5.0
Pros: The bed
Cons: Couldn't even watch the news on television, the remote control light showing order with that kind of money a night, to me it's a SHAME on a big name hotel like that. Also I'm Toilet sink glogged up and slow flushing. Very poor.
Good 6.0
Pros: The staff were super friendly and nice.
Cons: There was a pair of shoes left behind by some other guest under our bed. They didn't clean and dust well. Breakfast crumbs were still on the counter in plain sight. Beds were made hastily. The bed and pillows were not comfortable.
Excellent 8.0
Pros: Fairly priced dining in the hotel.
Poor 1.0
Pros: nothing
Cons: The extreme lack of cleanliness, paint peeling, rusty lights, dirt on bed covers, dirty - uncomfortable in all respects
Poor 1.0
Cons: If you want to lose your luggage with no refund, book it. We lost our luggage at complimentary shuttle, probably since the driver stayed in shuttle and someone at early terminal pulled our luggage out without putting it back.
Okay 5.0
Pros: Location
Cons: The doors and hallways are dated and there is a musty smell n the hallway. There was also a glob of hair in the shower on the wall that was it for me. Won't stay again but enjoyed the visit.
Mediocre 2.0
Cons: Hotel peak hr. 1 person at the desk. Rm 253 bathtub plugged & filled w H20. Tub faucet wouldn't turn off. Ran all nt. Called for a room chng, no response. LG AC panel open & exposed. Dust blowing from large open a/c panel. Son asthmatic. Rm small.
Okay 4.0
Pros: Good location and free shuttle
Cons: This hotel was not updated at all and smelled like cleaning products in the hallway. The shower faucet did not shut off in multiple rooms.
Good 6.2
Pros: The woman at the front desk was very friendly and helpful. We checked in late (nearly 2 a.m.) and she was energetic and kind.
Cons: The hallways and room are a bit grungy. It didn't seem as clean as it should have been. We waited a long time for the shuttle to pick us up.
Mediocre 2.5
Pros: Hotel is close to the airport
Cons: After checking in, I went to my room only to find that it was already occupied by another person. After returning to the lobby, I had to wait for about 20 minutes before being there were no more available rooms and went to stay somewhere else.
Excellent 8.8
Pros: Staff were nice, comfortable bedding, great location away from the heaviest PHL traffic, but wth quick access to downtown.
Cons: No complimentary breakfast, wifi not immediately available, room was jammed, had to push pretty hard to open it.
Excellent 10.0
Pros: We checked in after 9pm and were gone by 4am for an early flight so we were only here a few hours but I was pleased with hotel. Clean and comfy. Shuttle to airport ran on time and the front desk was helpful at Checkin and even more at checkout...my son needed a pencil to do homework on the flight and the clerk found one but had to run to the hotel next door to have it sharpened, talk about above and beyond at 4am on a 20 degree morning!!
Good 7.4
Pros: CONVIENT
Cons: CLEAN
Okay 5.4
Pros: The young lady at the desk could not have been nicer, warmer or kinder. She was the highlight. In addition, this hotel has a lovely lobby and is very convenient to the airport with a shuttle service every 30 minutes.
Cons: Unfortunately, this hotel was beyond dirty. Someone else's hair in the sink and tub, films of dirt on the carpet near the walls, and a terrier-sized hairball of filth emerging from the air filter in the conditioning unit. The ceiling looked like it had fallen in and been hastily patched. The furniture was lovely, and new, but placed inside a room that had all of the charm of a gas station restroom. I would expect better from Starwood.
Mediocre 2.0
Pros: Nothing
Cons: It was a horrible place to stay it smells horrible the service is horrible the rooms are horrible I would never stay there again in my life
Excellent 8.0
Pros: Allowed me to hold my reservation when my flight was delayed
Cons: "Get A Room" reported that a CSR had to verify that my flight was delayed. REALLY!?!
Four Points by Sheraton Philadelphia Airport - Philadelphia
Rated no. 9
7.6
Good 7.6
Based on 363 reviews
Details
Reviews

Cleanliness
7.6
Comfort
7.8
Facilities
8.0
Location
8.0
Overall
8.3
Overall 7.5 Good
Based on 508 reviews
Cleanliness
7.6
Comfort
7.8
Facilities
8.0
Location
8.0
Overall
8.3
Cleanliness
7.3
Comfort
7.3
Facilities
7.3
Location
7.3
Overall
7.3
Cleanliness
7.9
Comfort
8.0
Location
8.1
Services
7.6
Staff
8.6
Cleanliness
9.0
Comfort
8.0
Facilities
8.0
Location
9.0
Overall
9.0
Cleanliness
7.3
Comfort
7.4
Location
8.0
Services
7.3
Staff
7.9
Cleanliness
7.1
Comfort
7.7
Location
7.8
Services
7.3
Staff
8.1
Cleanliness
7.7
Comfort
7.7
Facilities
10.0
Location
8.1
Overall
10.0
Cleanliness
7.5
Comfort
7.4
Location
7.8
Services
7.2
Staff
8.1

Excellent 10.0
Pros: Very professional staff.!!!!
Cons: Nothing !!! I like The Marriot for my 1st time staying.
Mediocre 3.0
Pros: The fact that you can watch netflix and prime video was the only good thing
Cons: The pull out coach had mice poop and dead roaches in it, the couch cushions had all type of stains, the sheets had stains the curtains was disgusting. The fire alarm went off then after they cut it off I smelled smoke for the rest of the night and was told there was nothing to worry about.
Okay 5.0
Pros: N/a
Cons: The o my thing I did not like is they never change the sheets to to Covid. I felt like they could of clean the rooms and be properly geared up
Good 7.0
Pros: Comfortable and clean
Cons: Not as nice as Springhill Inn. Noise in hallways- can hear people conversations and they weren't trying to be loud.
Excellent 10.0
Pros: The staff was very professional and courteous.
Cons: You guys need to make the quess more aware of the parking change.
Poor 1.0
Pros: Quiet
Cons: Staff was rude
Okay 5.0
Pros: Location and staff
Cons: Smoke smell in the hall way Smoke alarm went off at almost 2am Sunday morning Lost electricity at 7am Monday morning for almost 2 hours had to shower and dress in the dark
Excellent 8.0
Pros: Clean. Close to airport.
Cons: No hot breakfast though it is advertised as such. Had to ask for soap 3 times before it was delivered.
Excellent 10.0
Pros: It was close by and spacious
Cons: Customer service
Okay 5.0
Pros: The room was nice
Cons: The hotel did not salt the sidewalk, it was very icy alot of people were sliding and falling
Excellent 9.0
Pros: The location and staff
Cons: A rodent got into my car parked at the handicap spot
Excellent 10.0
Pros: The atmosphere
Cons: No
Excellent 8.0
Pros: The location and room
Cons: The staff was not friendly. Was not a pleasant experience dealing with the gentleman. He had no welcoming attitude at all. He charged me for parking and did not tell me when I gave him my card. I’ve never been charged fir parking before.
Excellent 10.0
Pros: Professional staff
Cons: No
Okay 5.0
Pros: The price.
Cons: I did not like the fact that I was being charged $10.00 a day just to park in the lot. For that reason I will not stay at that hotel again.
Excellent 10.0
Pros: IT was very clean ,quiet . The gentleman at the front desk wasvery helpful . Very cool nice hotel hopefully you guys give me a few free stays
Poor 1.0
Pros: Nothing at all.
Cons: Yes first of all I asked would I be able to add my associate explore form for my rate. She said yes. The when it was enailed to her she then stated I can inly take 10 off... Im confused you said I could. Then 3 days later i asked for 2 towel and said no
Excellent 10.0
Excellent 9.0
Pros: Staff was great and the room was nice.
Cons: My floor smelled like a cannabis convention.
Excellent 10.0
Pros: Quiet
Cons: Breakfast
Okay 5.0
Pros: Good place to stay
Poor 1.0
Pros: Close to airport.
Cons: Smelled like someone just smoked a blunt in the room. Sink was filthy and food and garbage were under the bed. Worst hotel I have ever stayed out!!!
Poor 1.0
Pros: Nothing customer service was terrible and the rooms was dirty
Cons: Customer service , the fees they don’t tell you about and the rooms was dirty and very cold
Good 7.0
Pros: The staff was really nice and provided me with a late checkout as requested.
Cons: There was no microwave in my room, the shampoo and conditioner dispensers were empty and not enough tv channels.
Good 6.0
Pros: Location
Cons: Not really
Okay 5.0
Pros: The staff was professional and courteous.
Cons: Due to the current situation I was unable to enjoy the amenities the hotel has to offer so that’s my only complaint.
Excellent 10.0
Cons: My only complaint has nothing to do with the hotel it was the guests staying in the room next to mine were very loud all night and kept the television on very loud continuously
Poor 1.0
Pros: Leaving
Cons: The shuttle service from the airport was not efficient. The driver was extremely rude. The room was outdated and smelled bad
Mediocre 3.0
Cons: Lobby/main entrance was under renovation. Pool was mysteriously closed during my stay. This was the worst. I was looking forward to the pool. I feel that I overpaid, could have stayed anywhere else for similar price with a functioning pool.
Mediocre 3.0
Cons: TV Channels No golf channel no soccer channels especially on the weekend
Okay 4.2
Pros: The pool was small over crowded and the hotel was full of water on the first floor the room the top sheet was dirty
Cons: Front desk clerk
Good 7.0
Pros: Shuttle bus, the price included breakfast, wi-fi, and a pool.
Cons: The hotel was dated, and I didn't like waiting over 45 minutes for the shuttle bus.
Good 6.0
Pros: The staff was wonderful - very friendly and courteous.
Cons: Walls very thin & door did not have proper seal-light shown through around it.We heard every conversation, door opening & slamming.Very loud music and a fight in the parking lot kept us up one night.Tiny room & bathtub. We wont stay here again
Good 6.0
Pros: The staff was great when we checked in, very clean
Cons: The beds were hard and the other people running through the hall at 2 am yelling wasn't great.
Okay 5.0
Pros: coffee was 24/7 Great breakfast and staff was friendly
Mediocre 3.0
Pros: Breakfast items
Cons: Unfriendly staff (front desk & breakfast), small pool, dirty towels & floor
Excellent 9.1
Pros: The service was amazing. The man at night was extremely welcoming and answered all my questions. Then in the morning I needed a few stamps to mail some important thank you and birthday cards before international travel a few hours later and the woman at the front gave me her stamps. On my way out she asked if I wanted to give them to her as they had a load of mail going out soon. These were small gestures but made a huge difference to me
Cons: Breakfast is a little blah, but expected.
Good 6.0
Pros: Airport shuttle.
Cons: Excessive noise from landscapers beginning at 7 am made sleep impossible.
Mediocre 2.0
Pros: The actual room was not bad in all fairness.
Cons: Families beware. Children are NOT welcome. There was parties being thrown at night. When I arrived with my child there was an argument between two men who were NOT hotel guests. The receptionist asked them to keep it down. The were fighting curse words at each other and seemed to be from the neighborhood. At breakfast my daughter and I could not have a meal because there were so many people at breakfast that were NOT guests. Parking was atrocious again because the parking lot was full of people who were NOT guests. I was fooled by the reviews left. Room was NEVER cleaned. Stayed 2 nights Hotel has scary characters allowed in Someone asked if I wanted to buy drugs And was yelling at another room if they needed marijuana Look at instagram under the hotel location posts and you will see the true nature of this hotel
Fairfield Inn by Marriott Philadelphia Airport - Philadelphia
Rated no. 10
7.5
Good 7.5
Based on 508 reviews
Details
Reviews

Cleanliness
8.0
Comfort
8.1
Facilities
7.3
Food
0.0
Location
8.3
Overall 7.4 Good
Based on 1,219 reviews
Cleanliness
8.0
Comfort
8.1
Facilities
7.3
Food
0.0
Location
8.3
Cleanliness
8.0
Comfort
6.0
Facilities
6.0
Location
8.0
Overall
6.0
Cleanliness
7.4
Comfort
7.5
Location
7.9
Services
7.1
Staff
7.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
6.6
Comfort
6.0
Facilities
6.8
Location
7.3
Overall
6.5
Cleanliness
8.3
Comfort
8.4
Location
8.5
Services
7.8
Staff
8.1
Cleanliness
7.9
Comfort
8.0
Facilities
10.0
Location
8.4
Overall
10.0
Cleanliness
7.9
Comfort
8.0
Facilities
6.8
Location
8.3
Overall
7.1
Cleanliness
7.5
Comfort
7.6
Location
7.9
Services
7.2
Staff
7.6

Mediocre 3.0
Pros: The beds were comfy
Cons: The bathtub barely drained
Poor 1.0
Pros: Comfortable bedding
Cons: Paid for parking and old furniture
Excellent 10.0
Pros: Most comfortable bed and pillows I ever slept on
Excellent 8.0
Pros: Our shuttle driver was the best! Left something in theroom and he allowed us to get it before leaving since we were the only passengers.
Excellent 10.0
Pros: The staff was friendly and very helpful. I accidentally dropped my Driver license between the desk while checking in which was IMPOSSIBLE to get. They called for their engineering staff who came immediately and happily retrieved my license.
Cons: Nope. Great hotel. I will stay there again.
Excellent 10.0
Pros: Great
Mediocre 2.0
Pros: The restaurant.
Cons: Cleanliness, location, smelled like smoke, and trash was sitting in the hallways.
Poor 1.0
Pros: Nothing at all. It smelled really bad in the lobby area.
Good 7.0
Pros: The location
Cons: The air conditioner in my room was a bit loud
Okay 5.0
Cons: The parking situation is crazy for people who are traveling by car.
Poor 1.0
Pros: Nothing. Horrible experience won¿t ever return.
Cons: Cold. Unprofessional. Disorganized overcrowded
Good 7.0
Pros: Cleanliness, Staff
Cons: I did not understand why people got to pay to park if we staying there. It's in a big open. Not like Downtown. I the Breakfast we had to pay. They did give a bottle of water. The Hotel was nice. But I wouldn't want to stay again knowing what I will
Excellent 9.0
Pros: CLOSE LOCATION FOR MY CHURCH CONENTION
Cons: PAYING FOR PARKING
Mediocre 3.0
Pros: Hotel was very noisy. Seemed like there were a lot of parties happening.
Cons: The walls are super thin. If anyone is in the rooms next to you. You will hear every word even if they aren¿t being loud. Although there were many rooms I passed that were clearly having parties. Trash on the floor was there when I came and left.
Good 6.0
Cons: The lady at the front desk was unpleasant, she wasn't friendly and rude at times. The bathroom wasn't clean and it smelt like smoke although it was a non-smoking room.
Excellent 8.0
Pros: The location was great. Staff was very friendly, helpful, and accommodating. Room was cleaned well.
Cons: The hotel was crowded and the walls were very thin. I could hear the other guests clear as day, like we were in the same room. Did not sleep well with all of the noise.
Excellent 10.0
Pros: The floor and the bathroom
Cons: N/A
Poor 1.0
Pros: peanut butter cookies
Cons: don't like paying for parking dont like that there is no microwave or fridge in room dont like that its not ice machines or vending machines in convenient locations dont like that its always cops there for some reason
Excellent 10.0
Cons: Our only complaint is that there were NO towels or wash cloths. Also there was no coffee. I called down to the front desk, and waited, and waited...nothing. Called again& they never showed up. My son had to dry off with his shirt. We had a flight to catch
Excellent 10.0
Pros: Location, cleaned and room aspect.
Cons: No.
Okay 4.0
Pros: Basic hotel room nothing extraordinary
Excellent 10.0
Cons: Needed microwave and mini fridge. You offer to take food back to room but can't re heat or refrigerate.
Poor 1.0
Pros: Hotel was loud unclean packed and smelled like a weed farm. I couldn¿t sleep from the smell of marijuana. When I told the staff they were extremely rude. Wouldn¿t move my room or give me a refund. I had to travel far the following day.
Cons: The staff. Room and bed was dirty. The smell of marijuana was so over powering i couldn¿t sleep and all my belongings smelled like it the following day. I had to let them air out in the cold air before I put them in my car.
Okay 5.0
Pros: Location
Cons: Dirty !!! It was not cleaned right upon arrival. Housekeepers need better training
Excellent 10.0
Pros: Courteous staff clean rooms and comfortable beds
Cons: No
Excellent 10.0
Pros: The beds were super comfortable and the staff was amazing!!! I will definitely stay there again in the future.
Good 6.0
Pros: the location
Cons: i left this hotel with two bedbug bites on my back and one on my foot
Excellent 10.0
Pros: The food
Cons: No
Mediocre 3.0
Pros: It was convenient to the airport for a one-night stay before returning home.
Cons: The courtesy shuttle driver was not courteous. I do not appreciate waiting in the freezing cold at 11pm for 45 minutes only to be yelled at for "standing in the wrong place" when I am in fact standing right next to the sign labeled "Hotel Shuttle."
Mediocre 2.0
Pros: Would not stay here again
Mediocre 3.0
Pros: Airport Shuttle
Cons: Toilet was not working , vending machine not working neither
Mediocre 3.0
Pros: The cookie
Cons: Dirty bedding, smelled of weed the whole time Inconsiderate other guests
Mediocre 2.0
Cons: I heard the conversations from rooms on both sides of mine, had to keep television on to buffer the sounds from adjacent rooms. Also, I requested no service while there and second day realized all clean towels were gone, dirty only left.
Good 6.0
Pros: Comfortable bed. Spacious room. Quiet. Decent although not fancy.
Cons: Front desk staff is awful. The front desk person will not even answer the phone and will put you on hold forever. I watched her do it when I eventually got to the hotel. Because of her rudeness I had to wait a very long time to request and get a shuttle.
Mediocre 3.0
Pros: The staff was nice.
Cons: My room got changed 3 different times, because the rooms didn’t have heat and hot water, asked for a refrigerator and never received one, around 4am I’m up watching TV and the cable went out for hours.
Okay 5.0
Cons: Room 305 didn't have hot water
Poor 1.0
Pros: They had bed bugs in the room 537 I stayed at so thats why Sunday I checked out and asked for refund I don't advise anyone to stay at that nasty hotel
Cons: Bedbugs
Poor 1.0
Pros: Checking out
Cons: Upon my arrival, my bed sheets had not been changed and I was really upset about that . Nothing about the room was clean
Poor 1.0
Pros: Hotel was clean, room was a nice size.
Cons: Went to front desk 3x for a working room key. Lost 25 min 4th qrt football game.From 1am-1:45 room next door played loud rap music, children carrying on, room door banging open repeatedly. Called front desk x2. Only quieted for 5 min till starting again.
Good 7.0
Pros: Very comfortable bed
Cons: Room seemed dated and cleanliness needs improvement. One of my pillows had someone else’s hair on it
Mediocre 3.0
Pros: Not one thing
Cons: The sheets were ripped. Dirty Socks left in the room. Comforter was clean but had stains and should be trashed.
Good 6.0
Cons: Terrible signage and they had an entrance closed. Had to go very far out of the way to go back to the hotel. Parking was confusing.
Poor 1.0
Cons: The staff were rude. I would never stay at this Hotel again.
Okay 5.0
Pros: It was clean. And bartender was a nice guy. Hotel employee is a nice lady.
Cons: Calling from the airport no one answered. Called several times. Flagged down the shuttle driver and first word was why didn't you call the hotel for a ride. Hotel outside very dirty. Smoking weed right outside of front or side door cheapens the hotel
Good 6.0
Pros: Staff was friendly
Cons: Loud all night on my floor and even though it was a non smoking floor. It wreaked of pot smoke.
Poor 1.0
Pros:  
Cons:  
Mediocre 3.0
Cons: Smelled like weed floors and rugs were dirty no cleaning services and empty vending machines and no clean ice chest microwave or refrigerator in room
Excellent 10.0
Good 7.0
Pros: The staff was great. Everybody there did a great job, considering the covid19 policies that were in place.
Cons: No microwave, fridge, or luggage stand in the room.
Okay 4.0
Pros: It was well located and priced for my needs.
Cons: The first room that we got (room 348) was horrendous. As soon as we walked in, it reeked of moisture and mold, it was so overpowering that I had a raging headache after sitting there for 5 mins. The snackshop in the lobby had very few items, no toothpaste
Poor 1.0
Pros: Nothing at all
Cons: the rooms need to be updated. The lobby gave me false impression. Meaning that the lobby looks Great but the rooms is horrible and it smells
Okay 4.0
Pros: Very Clean
Cons: The lady at the Front Desk Gave Me A Hard time. She was very unprofessional and disrespectful. Please remember to embrace that negativity is not needed when a customer is trying to ask Specific questions about the room that They just paid for.
Good 6.0
Pros: the overall outlook looked good
Cons: the staff seemed disconnected from me and somewhat rude in their approach. I saw they treated me with lower priority as compared with someone with fairer skin. I did not bother to go back to them as i was staying there for a few hours.
Okay 5.0
Pros: I like the space and the room was decorated nicely
Cons: The pillows had no fFirmness and your head sake down. Laying on the middle of the mattress you sink down in it. Would I stay there again no.
Okay 5.0
Pros: My room had to be changed due to issues. But staff was good about it
Mediocre 2.0
Cons: Wrong hotel, non refundable. Won’t use kayak again.
Okay 5.0
Pros: Convenient to airport
Cons: Walls were so thin you could hear people talking in the hall and every time a door closed it sounded like someone was slamming our door. Way over priced just for the convenient location.
Okay 4.8
Cons: Worn out. Run down. Awful bed.
Okay 5.4
Pros: Airport shuttle
Cons: The fact I was woken up by the next room having a shower. Hearing the plumbing of the next room was very unpleasant.
Excellent 8.2
Pros: Nice room, friendly service at the desk
Cons: A member of the cleaning crew barged into the room without knocking. This happened 2 times but the desk manager promise reward for the inconvenience. I did appreciate that very much
Excellent 9.4
Pros: The young man who checked me in a 2:30 am (11/9) was very friendly and helpful. He is deserving of some recognition.
Excellent 10.0
Pros: Staff was welcoming and very friendly. Room very comfortable. Loved the free wi-fi
Okay 4.0
Cons: BED WAS UNACCEPTABLE
Excellent 10.0
Pros: Professional staff lovely accommodations!
Good 7.1
Pros: All staff encounters were great. Well done! Especially Sadine in Players sports bar. On a very busy night with little help, she was superb. In hotel dining options which was important on an icy winter night. Comfortable bed.
Cons: Paper thin walls and loud heating/AC unit makes for a restless sleep. Earplugs recommended if you are sensitive to noise. Food at sports bar received luke warm at best. As said, it was a busy night due to many flight cancellations and staff appeared thin. This may or may not be the norm.
Good 6.5
Pros: Fairly clean, good service.
Cons: Walls in the rooms are thin - bring earplugs if you don't want to hear what's going on next door...
Mediocre 2.0
Cons: The booking company switched my hotel when I landed at 1145pm and made me go to a different hotel, but then took over 30 minutes to confirm the change with me. As a result, i had to go to a new hotel by myself which was not as good as the one I booked. It was a terrible travel experience and underscored why I never use third party sites like this to book hotels. I will never use this service again, based on my experience this week.
DoubleTree by Hilton Philadelphia Airport - Philadelphia
Rated no. 11
7.4
Good 7.4
Based on 1,219 reviews
Details
Reviews

Cleanliness
7.5
Comfort
7.8
Facilities
7.4
Location
8.2
Overall
7.0
Overall 7.4 Good
Based on 945 reviews
Cleanliness
7.5
Comfort
7.8
Facilities
7.4
Location
8.2
Overall
7.0
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
7.0
Comfort
7.4
Location
8.0
Services
7.1
Staff
7.2
Cleanliness
6.0
Comfort
7.0
Facilities
6.0
Location
9.0
Overall
5.0
Cleanliness
7.8
Comfort
7.8
Facilities
7.8
Location
7.2
Overall
7.2
Cleanliness
7.7
Comfort
8.0
Location
8.2
Services
7.7
Staff
7.6
Cleanliness
7.6
Comfort
8.0
Location
8.0
Services
7.5
Staff
7.6
Cleanliness
7.7
Comfort
7.8
Facilities
6.8
Location
8.5
Overall
6.8
Cleanliness
6.9
Comfort
7.1
Location
7.9
Services
6.7
Staff
7.0

Poor 1.0
Pros: Location
Cons: No airport shuttle,Blamed it on Covid, every other hotel had shuttles running.Kitchen floor was very sticky. Tv did not work.Blamed it on storm a week ago.No breakfast as advertised.No smoking room smelled like cigarettes.No one answered fd phone calls
Excellent 10.0
Cons: When I went to check in the lady said the TV was not working for that day The Internet service was down!
Excellent 10.0
Pros: Conveniently close to the airport for our midnight arrival. Spacious clean room. Comfortable bed.
Cons: Lack of coffee - need coffee to start the day. Some nasty potholes in the driveway was hard to avoid when arriving at 1am
Excellent 8.0
Pros: The tv connection was not working. But, other than that, it was a very nice stay. The reception girl was very friendly and compassionate, taking my airport experience into consideration. And again in the morning she was very compassionate. She is amazing.
Poor 1.0
Pros: Location close to Airport
Cons: Grass was overgrown. Parking lot full of potholes. Airport shuttle not running.Advertised free breakfast was two granola bars. Furniture in room was worn and torn. No coffee pot in room.
Excellent 8.0
Pros: I stay here regularly, love the staff and the layout of the room and building. Very accommodating and love the low deposit and the noon checkout. The full kitchen is wonderful and bed is super comfy
Cons: Sometimes it's not as clean as I would hope, but it seemed like a new housekeeper. Most stays are wonderful. Last time seemed rushed. Used wash cloth left on table by the door but otherwise ok
Poor 1.0
Pros: Nothing
Cons: It was dirty, poorly lighted, unsafe, the security latch was broken, the room is old and desperately needs updating. I am still waiting on my refund.
Poor 1.0
Pros: Close to Airport
Cons: Huge potholes in parking lot;overgrown grass and weeds,, very poor hallway lighting., poor parking lot lighting, ripped and worn furniture, missing light bulbs in room ceiling and lamps, chipped and broken tables, TV not working, radio missing volume co
Okay 4.0
Pros: The room set up was nice. It had a kitchenette not just a mini fridge like some hotels.
Cons: It advertised free breakfast but there was none. Asked front desk and they referred me to the coffee in the rooms but my room had no coffee or coffee pot so not sure what they were talking about. Front desk people seemed like I was inconveniencing them.
Okay 4.0
Pros: Privacy
Cons: Wasn't cleaned properly. Vents were covered with dust
Excellent 9.0
Pros: The kitchen
Cons: Ya a mac machine in the lobby
Excellent 10.0
Pros: Room was lovely staff was awesome
Cons: I wish the pool was indoors
Okay 5.0
Pros: Close to airport but not so close as to be noisy
Cons: Staff not very helpful, room not ready at 3 pm as promised, I booked 2 rooms and they were not assigned close to one another and the staff seemed clueless about this. No breakfast, not even coffee available. Ads still (1 year into COVID) say breakfast
Excellent 9.0
Pros: Seclusion
Cons: Mouse Feces under the sink in the kitchen
Poor 1.0
Pros: Showing me Respect.
Cons: Being raped
Poor 1.0
Pros: Anything good about the hotel will be completely overshadowed by the terrible customer service they provide. Front desk and property manager  are all incompetent and do not know the first thing about customer service
Cons: Multiple room moves and I had to clean my own room. My cleanliness complaints were met with horrible customer service, even from the so called property manager, I did not receive the promise/service that was advertised and I do deserve compensation
Poor 1.0
Pros: It was closed
Cons: The hotel was closed
Okay 5.0
Pros: The room had great amenities...fridge, stove, microwave
Cons: The office was closed in the morning so no coffee etc, and then for the additional room we'd booked for the night of March 20 there was a sign saying that the office was closed, and all reservations were cancelled.
Excellent 10.0
Pros: Everything
Cons: Just The Stopper In The Tub
Excellent 8.0
Pros: Felt like a studio apartment. Way better than a typical hotel room.
Cons: They still advertise a free breakfast even though they stopped that. Lots of places have suspended the free breakfast for Covid, but why leave in the add?
Excellent 10.0
Pros: Location, easy check-in, clean, nice living space
Cons: No complaints
Poor 1.0
Pros: Nothing
Cons: They charged my card when I had left 2 days prior.Staff was very unprofessional an she kept playing on my phone.
Poor 1.0
Pros: Nothing good about this stay
Cons: This was the worst hotel experience I have ever had. There were missing/hanging smoke alarms, broken mirrors, broken tub drains, stained/dirty carpet, stained/dirty furniture, and no bedding available for the pullout bed.
Mediocre 3.0
Pros: Old and not well maintained. The shuttle advertised wasn't running and advertisements haven't been adjusted. The fitness center was closed, but again wasn't updated on the website. Very disappointing to expect an advertised sservice not available.
Mediocre 3.0
Pros: Close to the airport easy to get to
Cons: Airport shuttle not running. No breakfast. Dirty stained sofa and chairs Rugs at base of bed not vacuumed
Excellent 9.0
Pros: The suite is a decent size. it is clean and functional. there are not enough pots and pans so prepare to bring your own if you want to cook but otherwise the amenities are good.
Cons: still no broom, mop or dish clothes and that is something that is definitely needed when cooking. they also seem to have a shortage of towels so bring a few if you can.
Poor 1.0
Pros: Nothing
Cons: Real dirty..awful
Excellent 8.0
Pros: I like how spacious and comfortable the room was.
Cons: I didn't like all the trash around the hotel
Poor 1.0
Cons: The staff is unfriendly, do not resolve problems,m. We have problems with the kitchen, a lot of water running out, because the dish washer was broken and the sink too. We call, and the staff with a bad actitud, never resolve our problem.
Mediocre 2.0
Pros: Nothing
Cons: Overall, it was a bad experience. They gave us a room n after an hour my wife found a cat in the room and it really scared her. Front desk changed the room but that room was also untidy. I regret my decision to stay at that hotel.
Okay 4.0
Pros: Location
Cons: No
Mediocre 2.4
Mediocre 2.0
Pros: Most of the staff was excellent..
Cons: Room layout was good, however, room was is in rough shape. Stale musty order in room, mold covering bathroom caulking on floor, walls were dirty, furniture in poor condition, fridge freezer door was damaged and was loud. Finally there were bugs.
Mediocre 3.0
Pros: The location
Cons: I had to kill 2 huge bugs that were climbing the window curtain, the walls near the kitchen was chipped, dishwasher door was dented, stained countertop in kitchen
Okay 5.0
Pros: We Loved the apartment like feel, both inside the unit and the grounds. The property overall was well kept but the furnishings inside the unit could use some updating.
Cons: I did not like the interaction I had with one staff member in particular. From calling on the phone after rsvp was made to verify info, to my encounter with her at the property. Her demeanor was very matter of fact and dismissive. The manager was WORSE!
Good 7.0
Pros: Location five minutes from the airport is great. We used the shuttle twice and it was prompt both times. Breakfast was good - typical scrambled eggs, hotel waffles, sausage, cereals.
Cons: Fortunately, the basketball court outside our window was not in use. That could have been really annoying!
Okay 5.0
Pros: Close to airport
Cons: Slow shuttle service, staff not very helpful, room seriously outdated
Okay 4.0
Pros: The breakfast we nice.
Cons: They did not properly clean our room before we got there. There was broken glass in the window ledge,we found bugs in the sofa . The front desk lady was not friendly and I do not think we will ever go back to this hotel.The hotel was not cleaned well.
Mediocre 3.0
Pros: Spacious
Cons: The staff could use a hospitality class or 2
Excellent 8.0
Pros: It has all inclusive facility. like swimming pool, basket ball play area, breakfast. Staff was good co-operative
Cons: Breakfast does not have vegetarian option.
Excellent 9.1
Pros: Very friendly staff , clean and welcoming. Comfortable bed.
Cons: Could use a better sound barrier between floors.
Okay 5.4
Pros: Large room, full kitchen, comfy couch. Convenient shuttle ride to grocery store.
Cons: Room was threadbare-- carpets frayed, wallpaper peeling, sink in bathroom cracked. Kitchen was mostly unusable because there was only one giant pot and one tiny pot. I chose the hotel because it had free shuttle to the airport and free breakfast. I needed to leave at 4:45am for the airport and the shuttle started at 5 and breakfast at 6 making my two main perks useless.
Mediocre 2.0
Pros: I wasn't there!!!!!!!!!!!!
Cons: I couldn't cancel or reschedule or add additional dates. So I booked another hotel.
Okay 5.1
Pros: New years eve. The rooms need to be upgraded. The pull out mattress very thin and uncomfortable. Not the cleaness feeling. House keeping should take more time to ensure the rooms are cleaned. Wash cloths had stains. Rooms need a little more TLC
Good 7.4
Pros: Clean rooms, comfy bed, close to airport with a shuttle
Cons: The staff wasn't as informative as I'm used to. I had to keep asking questions that hotels just usually tell you. I was never told the shuttle to the airport only runs every 30 minutes which ended up making us late to the airport. Outdated bathroom fixtures and millwork.
Good 7.4
Pros: I liked the location and the spaciousness of the 2 bedroom unit. The beds were comfortable. The breakfast was good for a free breakfast.
Cons: Our room needed a remodel. It was clean but not super clean. Wall paper was peeling off. Carpet raised up in spots. The staff was not overly friendly or helpful. It seemed some workers were staying in the building. Not sure I felt very safe.
Excellent 10.0
Pros: Clean, friendly, safe and convienence
Cons: Hard to find on GPS
Excellent 8.0
Cons: Very dark parking lot, hard to find because the address is listed incorrectly almost everywhere. It's off Island Road.
Good 6.8
Cons: They charged me $70 extra for two nights. Supposedly you can't take the food from the dining hall to your room BUT there's kitchenettes in the room
Okay 4.5
Cons: Staff was very rude and not helpful at all. We had many bags, and no one willing to help us with our bags. Any time we asked about information regarding the area, the staff's responses we negative and unhelpful. In the morning when we left for the airport, no one available to help us with our many bags in the cold and snow, and staff was unwilling to unlock lobby door to make transport of our bags easier. Will never recommend this hotel or stay here again.
Hawthorn Suites by Wyndham Philadelphia Airport - Philadelphia
Rated no. 12
7.4
Good 7.4
Based on 945 reviews
Details
Reviews

Cleanliness
6.6
Comfort
6.8
Facilities
5.1
Location
7.7
Overall
6.0
Overall 6.5 Good
Based on 2,703 reviews
Cleanliness
6.6
Comfort
6.8
Facilities
5.1
Location
7.7
Overall
6.0
Cleanliness
3.3
Comfort
3.3
Facilities
2.6
Location
4.6
Overall
3.0
Cleanliness
7.0
Comfort
6.0
Facilities
6.0
Location
8.0
Overall
6.2
Cleanliness
6.4
Comfort
6.7
Location
7.5
Services
6.2
Staff
6.8
Cleanliness
5.6
Comfort
6.8
Facilities
5.2
Location
7.2
Overall
6.4
Cleanliness
6.1
Comfort
6.3
Facilities
6.0
Location
6.7
Overall
6.3
Cleanliness
6.6
Comfort
7.0
Location
7.8
Services
6.4
Staff
7.1
Cleanliness
6.7
Comfort
6.9
Facilities
6.2
Location
7.4
Overall
6.2
Cleanliness
6.6
Comfort
6.8
Facilities
4.3
Location
7.8
Overall
5.0
Cleanliness
6.6
Comfort
6.7
Location
7.8
Services
6.2
Staff
7.0

Mediocre 3.0
Pros: Noisy and unkept
Okay 5.0
Pros: Is was clean and staff was friendly
Cons: This should be call a Motel , not a Hotel. Very very low budget. I was VERY disappointed. Pictures are all inaccurate. The was a gentlemen sitting at the back of the front desk, with no shoes on and just rubbing his feet. No chairs in lobby , and looks so horrible. I will never stay here again. Will not Recommend at all RUN!!
Mediocre 2.0
Pros: Felt like the projects
Cons: Just go somewhere else!
Poor 1.0
Pros: I did not like anything about this hotel. The location was ok but will not stay there ever again. The minute you walk through the doors all you smell is a strong stench of Weed/Marijuana
Cons: The staff did not know any english. The guy at the front desk was very rude and cursing at people telling them to get out. This is unacceptable.
Mediocre 3.0
Pros: It was under $100.
Cons: Our towels were dirty, the walls were peeling in the bathroom, & the evening crowd was a bit threatening.
Poor 1.0
Pros: Nothing
Cons: We had a non smoker room but it the whole hotel smell smoke including the room! And there was no shuttle! I spent 40 $ for the round trip ! Unacceptable!!!
Mediocre 2.0
Pros: The price was right and the location
Cons: I could tell the room was not cleaned well. We found a soda tab on the end table the bathroom was dusty
Poor 1.0
Pros: Nothing at all
Cons: I disliked everything
Excellent 10.0
Excellent 10.0
Pros: Room service is good room clean
Cons: No
Okay 5.0
Pros: Easy check in and friendly staff at front desk
Cons: We not clean at all. Needs a deep scrub on the bathroom, walls and all and the towels and rags were dirty as well. Had to leave just to take another shower. Also the water in the sink didn't drain to well. Not on my list for a return visit
Mediocre 3.0
Pros: Location
Cons: The bathroom was dirty!
Good 6.0
Pros: Location
Cons: Sheets were not clean. Room smelled and hallway had a smell also.
Mediocre 2.0
Pros: Location
Cons: Hallways smelled of mariguiana the clerk was very rude also did not get the room that was requested
Poor 1.0
Pros: Room was dirty especially the bathroom the staff was rude it smelled of cigarettes needs improvements
Good 7.0
Pros: Cheap price and good location.
Cons: Very loud people all night long.
Excellent 10.0
Pros: Amazing Staff as well as the decor of the Location.
Excellent 10.0
Pros: The Location and the Staff were Stellar and within Covid Guidelines Peaceful Environment.
Excellent 10.0
Pros: Peaceful
Cons: No
Good 6.0
Pros: It had a bed
Cons: Cigarette Smell in the room
Poor 1.0
Pros: The location was fine
Cons: Burn stains on tub dirt inside of it as well , Heater worked on one side, it was stains on my towels and the house keepers were snooping around my room
Poor 1.0
Cons: Yes there is I have been bit by bugs and they are to expensive
Excellent 10.0
Pros: The price of the hotel.
Cons: No , I liked everything.
Poor 1.0
Cons: The hotel experience was awful!! The front desk agent was loudly arguing with an unruly customer. I felt unsafe with the lack of enforcement of covid health precautions. There was a very stong marijuana ordor from guest smoking in front of the lobby.
Excellent 10.0
Pros: The staff were extremely nice
Cons: No I enjoyed every single part of my stay
Poor 1.0
Pros: It wasnt far from airport.
Cons: The hotel wasnt anything like it looked online. The room was nasty, carpet needs replacing the bathroom was nasty there was spots of blood down the front of the toilet. Very noisy. My overall experience was bad.
Poor 1.0
Pros: Not a good place to stay
Cons: The staff and cleanliness of this hotel
Okay 4.0
Pros: Close by where I needed to be
Cons: Hotel has a smell in the rooms and the room had weed buds on the floor. No smoking rooms people still are smoking in them.
Poor 1.0
Pros: It was convenient and easy to locate
Cons: This bathroom was nasty and I asked for room service and they supposedly cleaned it and it was still nasty.
Excellent 10.0
Pros: Nice customer service
Cons: No
Okay 5.2
Poor 1.0
Pros: It was dirty Hospitality was horrible and it was rodents
Mediocre 2.0
Cons: The front desk staff are extremely rude and the housekeeping only come when they feel like it I had the cops called me for running outta my room quickly for towels and rags something the staff told me to do then refused to give me the towels
Mediocre 3.6
Okay 5.0
Pros: None.
Cons: Waited for good 25 minutes to check in. No one was at the front desk to check in.
Good 6.0
Pros: The location was good for traveling and attending functions
Cons: The room did not have a refrigerator or dresser drawers
Mediocre 2.0
Pros: They were available in my time of need.
Cons: There was someone else’s hair in the sheets. There was no hot water in the shower. There was banging coming from the hallway and above my head for a good fraction of the night.
Good 6.0
Cons: The room didn't provide a microwave and refrigerator. If you're staying for more than one night they should automatically give you those two things.
Mediocre 3.0
Pros: Close proximity to airport.
Cons: The front Desk Staff took my credit card and drivers license into a back room where his actions were not visible, could not see what he did with them. This is how peoples credit card and identity information gets stolen. My complaint was ignored.
Excellent 10.0
Pros: From the website I didn't realize the closeness to city, the Covid Guidelines were honored and the scenic view was Beautiful. The staff members were Stellar I would like to also Thank hotel employee at Front Desk and his other co worker for making it a pl
Excellent 10.0
Pros: I was impressed with the Pandemic Guidelines in place. The Hotel Staff was hospitable and friendly. The Front Desk Attendant  and his coworker made the reservation process to obtain room very efficient and a Fun place to discuss Elections.
Excellent 10.0
Pros: The staff was very hospitable also closeness of food, Transportation and cleanliness.
Good 6.0
Pros: The evening staff
Cons: Management seemed a little aloof and unconcerned with my needs
Okay 5.0
Pros: It was ok nothing to brag on at all.
Cons: It was very nasty on the outside, the room was small I wasn't pleased with it.
Mediocre 2.0
Pros: Checking out!
Cons: Dingy rooms Smelly rooms Loitering in hallway Late night partying Doors slamming 1" daylight around door, felt like someone could look in. Kids roaming hallway and harassing guests
Mediocre 2.0
Pros: The location and availability
Cons: Yes as soon as you walk in it smelled like vape smoke or marijuana. The third floor smelled bad the whole place smelled bad, but luckily the room didn’t smell bad.
Okay 4.0
Pros: The room
Cons: the hallway was dirty
Okay 5.0
Pros: Nothing
Cons: The hotel was very noisy. At no time did anyone ask the people who were being loud to quiet down. Also there was someone yelling for along time in the middle of the night. I was not far from front desk.
Good 6.0
Cons: It would have been nice to know ahead of time that the shuttle service, breakfast and even coffee was unavailable. By the time we found a way to the airport without food there was no time to find anything. Is cleaning shuttle or coffee area harder than rm
Good 6.0
Pros: Location and price
Cons: no
Okay 5.0
Pros: Location and the price for a last minute booking was great!
Okay 5.0
Pros: Location
Cons: Could have been cleaner
Mediocre 2.0
Pros: The night clerk was an ignorant small man.
Cons: Night staff was rude and unaccomadating.
Okay 5.0
Pros: Maids
Cons: Fire alarm went off nobody said anything people in Hall all night no shuttle
Mediocre 2.0
Pros: Price
Cons: Hallways dirty. Carpet dirty. Smells. Very low quality breakfast.
Good 7.0
Pros: Great price, good location
Cons: no issues
Good 6.0
Pros: Location
Mediocre 2.0
Pros: Clean bedding, quick ride to airport
Cons: The breakfast was subpar, the doors were thin and were far from the floor(easy to see into the hall) toilet was cracked. Shuttle driver was inefficient and spoke poor English which made it difficult to explains where they needed to pick us up.
Okay 5.0
Pros: Clean room, good housekeeping.
Cons: Very old A/C units with no good fan controls, Loud TV noise from adjacent rooms, dreadful sleepless 2 nights, helpless staff advised me to not book at this hotel next time, but pay more money for better hotel elsewhere, and that made sense.
Excellent 8.5
Excellent 8.5
Excellent 8.5
Mediocre 3.7
Pros: The bed was comfortable and I slept well (but was also sleep deprived from and probably could have slept well anywhere at that point).
Cons: The place was gross. The elevator had unidentifiable goop on the walls and floor. Carpets stained. A man clearly on drugs wandering the lobby when I arrived. The staff was distracted and slow, no smile or "welcome" or anything. It was clearly a business to churn out profits. My window in my room was cracked. Broken glass might be a hazard I would think? I was afraid to walk barefoot in my room based on the dirt and grime I saw in the main areas. Shampoo and soap (yay!) but no conditioner. Proximity to airport was great and free shuttle was also a rundown van indicative of the run-down hotel (if we can call it that).
Mediocre 3.7
Pros: Location to airport
Cons: No more free airport parking. Physical improvements in progress.
Okay 4.0
Pros: The location only.
Cons: Size of the room and bed. Front desk was not courtesy.
Mediocre 2.5
Cons: The hotel manager was rude, pointing at the check in time sign when I arrived 15 minutes early. Tried three rooms, the first of which had ants, the second: AC didn't work, and the third: grass all around the AC unit. I checked out after the third room.
Mediocre 2.0
Pros: Dirty Outdated Front desk worker was hard to understand Breakfast was a joke
Cons: See above
Good 6.0
Cons: Old feeling. Dinge
Okay 4.0
Cons: Although the room was non smoking, it smelled like an ashtray.
Excellent 8.0
Cons: In the bathroom, the flush mechanism needs fixing. Water ran continuously.
Excellent 9.7
Pros: For the price, it was a decent place. They were renovating, so there was places in the hall that smelled like paint & missing carpet, but we had one of the renovated rooms & it was nice, clean, and did the trick. Plus, we left at 4:30am to catch a flight & not only is there a free airport shuttle, but they had breakfast out before we left, so we were able to grab a bite. Night lady was abrupt, but not rude. Morning employee was pleasant & offered us breakfast & coffee.
Cons: The only thing I really didnt like was the position of the TV, which was to the side of the bed.
Excellent 8.0
Pros: The hotel is under renovation but things seemed clean. We got a new room which was nice. Very comfortable bed! Danielle at the front desk was very helpful and friendly.
Cons: There is just something about hotels showers. They had great water pressure but a not great shower head, it sprays a wide circle.
Good 6.2
Pros: The staff was very nice and friendly. They must be doing a remodel and the staff made an effort to get me in a newly renovated room.
Cons: The hotel was going through a remodel so it was a bit messy. The room was very small and not very many amenities. The breakfast was small. The hallways were hot and they appeared to have no ac running in the halls. The ice maker on the 3rd floor did not work. The alarm clock in the room did not work.
Okay 5.1
Pros: Close to airport
Cons: Place was dirty, primarily because of renovations hallways were full of dirt. Not at all what I expected from a wyndham hotel. Room was simple and adequate. Breakfast was simple, but dirty and not really a place I wanted to eat in. Staff were very nice
Excellent 9.4
Pros: Great value for the money, room was much nicer than I expected for what I payed
Okay 4.0
Pros: The outside was nice.
Cons: The room was small and not what I booked. They told me there was free parking them charged me when I planned to leave my car while going out if town. The carpets dingy. There was a lot of construction going on.
Good 6.0
Cons: They charge a fee to keep ur car while away. Could have stayed somewhere that was newer and better maintained for the same money
Excellent 10.0
Pros: I felt welcomed as soon as I arrived. They were helpful, could order food into the hotel and have it delivered to the room. The bedroom and bathroom was large and comfortable. Anything I asked for they gave it to me and was so helpful. I will stay there again and I loved it very much. Thanks Microtel Inn! You're the best! ~N.
Mediocre 2.0
Cons: Rude guy who took your credit card. Room dirty, hallway dirty. Nasty place
Mediocre 2.0
Pros: i want my money back!
Cons: Bad services...rude receptionist, place is dirty and smells funny.
Good 7.7
Pros: Hotel is near the airport with a 24 hour shuttle. We had an unexpected extended stay so took advantage of traveling into the city. The train stop was a short walk away and an easy trip into central Philadelphia. The desk staff (Danielle) was very helpful with directions and city tips. The room was basic but had comfortable beds and a decent shower.
Cons: Hotel is showing a little wear and could use some freshening . Breakfast was a low point with few choices that were mostly carbs. However, it was something to stArt the day and breakfast room opens early (530) for those with early flights.
Excellent 9.4
Pros: The room was clean, lots of hot water, and comfortable room. Overall very happy with our stay.
Cons: Breakfast could have been better quality and had more options. ex. butter instead of 'spread' for the toast. However it was certainly adequate and there was plenty of food. Also the shampoo was shampoo conditioner instead of a separate shampoo and conditioner.
Excellent 9.1
Pros: Very friendly people working there and great shuttle accommodations.
Cons: The hotel looked great outside but inside it needed some major renovations. It looked old and worn.
Mediocre 3.1
Pros: Literally nothing.
Cons: Staff was very rude, toilet only flushed half the time. Sink never stopped leaking, very bad odor and there was a condom under my bed.
Okay 4.5
Pros: Very close to the airport. Shuttle that is available 24 hrs.
Cons: Very noise, needs to be updated. My door lock stopped working after the first night, so I had to change room, no flexibility with the bus to drive you to nearby places. Very basic continental breakfast with no hot options.
Mediocre 3.1
Cons: The hotel lost my reservation when I first arrived. Then, they put me on the ground floor behind the desk where I listened to every customer all night. In the middle of the night, the person staying across from me was apparently smoking in a non-smoking room, resulting in a shouting match between the manager and the guest at 2 am. Managed 2 hours of sleep.
Mediocre 3.0
Pros: Proximity to airport.
Cons: Smelled very bad. Combination of smoke and mildewed carpet.
Okay 5.6
Pros: Price
Cons: Room size, breakfast, cleanliness
Excellent 8.0
Pros: Good price. Clean, comfortable. Basic free breakfast. Convenient to airport. Quite convenient to town by car or rail.
Cons: Bit noisy, but surprisingly good for right next to airport.
Microtel Inn & Suites by Wyndham Philadelphia Airport - Philadelphia
Rated no. 13
6.5
Good 6.5
Based on 2,703 reviews
Details
Reviews

Cleanliness
6.1
Comfort
6.4
Facilities
4.0
Location
7.4
Overall
4.3
Overall 5.8 Okay
Based on 667 reviews
Cleanliness
6.1
Comfort
6.4
Facilities
4.0
Location
7.4
Overall
4.3
Cleanliness
7.0
Comfort
6.0
Facilities
4.0
Location
7.0
Overall
5.5
Cleanliness
6.1
Comfort
6.3
Location
7.3
Services
5.9
Staff
6.8
Cleanliness
6.5
Comfort
6.6
Location
7.5
Services
6.4
Staff
6.7
Cleanliness
5.7
Comfort
6.1
Location
7.1
Services
5.6
Staff
6.7
Cleanliness
6.1
Comfort
6.4
Location
7.7
Overall
2.0
Services
6.0
Cleanliness
5.5
Comfort
5.7
Location
6.9
Services
5.5
Staff
6.5

Good 7.0
Pros: What i like it has full kitchen
Cons: It needs an update and kitchen supplies
Poor 1.0
Pros: Nothing was right had to clean my own rooms and was charged an extra days stay for what was supposed to be a comp 1hr late check out.
Cons: Dirty and rude morning receptionist.
Poor 1.0
Pros: Absolutely nothing
Cons: The property was very dirty and dated. We saw roaches. There was chipped paint. The toilet was broken. The manager rationed out the toilet paper. You couldn’t call to her clean linens. You had to return your used linens in order to get new ones. The stove was dated and took 45 minutes to heat up. My family and I stayed here because we were having renovations done to our home.
Poor 1.0
Pros: We were having renovations done to our home and needed a place to stay for a couple weeks. The hotel had roaches and was very dated. There were only 2 rolls of toilet paper in the room. When you needed more toilet paper, you had to go down to the front desk. You were rationed out one roll each time. Also, if you wanted clean linens, you had to bag up your existing linens to exchange at the front desk as well. This was not the type of hotel that we are used to. The Wi-Fi was very poor. You had to pay per use for better Wi-Fi. The staff was not always professional. The stove is electric and wasn’t the best. Overall, the hotel needs a serious facelift. Also, we had to put in a ticket for maintenance to come assist the toilet 3 times because it kept getting clogged if you used more than 2 squares of toilet paper.
Okay 5.0
Pros: Secluded. And sound procf walls
Cons: Dirt on the rug the staff are rude disrespectful n just dont csre attitudes. And donr want to help
Mediocre 3.0
Pros: No breakfast
Cons: Very noisy all day and night!! Had no towels or washcloths The site should make customers aware this is a permanent living situation for some. There were alot of children jumping and yelling There were dogs barking
Okay 5.0
Pros: Didn't eat breakfast
Cons: It smelled, the room wasn't cleaned good.
Mediocre 2.0
Good 6.0
Pros: The location was perfect.
Good 7.0
Pros: It had a kithen
Cons: In order to get towels u had to bring towels back they only gave two rags
Excellent 10.0
Pros: I love the layout, so comfortable, kitchen was awesome.
Cons: Everything was great
Good 6.8
Okay 5.0
Pros: Manager was awesome. Rest of office staff...not so much. Room was very clean, lobby not so much.
Cons: Clientele was very sketchy.
Poor 1.0
Pros: NITHING AT ALL SO DIRTY AND MEAN, THEY KICKED ME OUT FOR NOTHING
Cons: I didn't like anything about it
Mediocre 2.0
Pros: The staff was the nicest thing about this hotel.
Cons: Well to be honest everything. Carpet was dirty in every room and hall way it was dirty the stove look like it never been cleaned. I had a mouse trap ony wall in the closet. I wouldn't recommend this place to no one.
Okay 5.0
Pros: The layout of the room
Cons: A particular staff member calling me profane names.
Mediocre 3.0
Pros: The outside area was not clean. The room had a very large puddle of water next to the ac unit. It was never addressed. I could not operate the TV because there was no remote, thus i could not turn it on.
Cons: Not a clean odor, no remote on tv, parking fee was not disclosed.
Excellent 10.0
Pros: Quiet kitchen was awesome. Staff very nice plenty of room could live there.all good
Poor 1.0
Pros: The staff
Cons: Room wasn't the room I booked. Very dim lit in the lobby and hallways. Carpet in the room was filthy. Ended up not staying here. If it would have been just my husband and I we may have sucked it up and stayed, however no way I'd stay there with kids.
Excellent 9.0
Pros: Size the kitchen laundry
Cons: All good
Poor 1.0
Pros: Nothing.....
Cons: There was Noise and people arguing in the hallways. They were short on every supply. We didn’t have wash towels? I wanted a partial refund I just didn’t know who to talk to?
Okay 4.0
Pros: Nothing
Okay 5.0
Pros: Kitchen
Cons: Lack of pots set
Excellent 10.0
Pros: Location and convenience of being home away from home during this pandemic... Being able to make our meals and get in R&R
Cons: Sometimes the rooms are not checked over after they are cleaned sinks may still be dirty or soap left from previous guest
Excellent 10.0
Pros: Great location down street from a great ruby tuesdays kitchen in room awesome
Cons: The paying for parking overnight
Excellent 8.0
Pros: convenience and pet friendly
Cons: Having to pay for parking
Okay 5.0
Pros: Nothing special
Cons: The maids like to walk in the room is too much without warning don't like that
Good 6.0
Pros: Size of room n amenities
Cons: What I don't like about the hotel is the lack of respect for personal space given by the staff which repeatedly just opens doors with a very light knock even before checkout time and throughout the day sneakily.
Poor 1.0
Pros: Absolutely nothing
Cons: Broken fixtures in my room. The elevator was broken and could not be used. They were huge trash bags laying around all over the hotel full of garbage. The smell was horrible.
Poor 1.0
Pros: Absolutely nothing! Waste of money completely
Cons: Room was disgusting not clean at all all the lights were broken tv didn’t work at all garbage under beds stains on sheets windows messed up WiFi not accessible parking lot packed breakfast horrible staff not helpful at all
Okay 5.0
Pros: Everything worked this time
Cons: The stove didn't work properly none of the knobs would stay on and I couldn't get an accurate temperature reading
Excellent 10.0
Pros: All
Cons: No
Mediocre 3.0
Pros: Proximity to the airport was good
Cons: The airport shuttle does not run 24 hours. It does not start until 5am which is not suitable for any leaving on early flights. There was no telephone in the room as advertised. There was no information about room service. Desk was not 24 hours.
Excellent 10.0
Pros: The staff were extremely friendly and accommodating.
Okay 4.0
Pros: Convenient location
Cons: Dirty carpets, dirty bathrooms
Okay 4.0
Pros: The manager that was on duty was excellent. The location was superb.
Cons: The room smelled funny upon entry. There was no microwave available until I requested one be brought to the room. The iron was broken and I had to request that be swapped out. The shower had poor drainage. Lastly there was no breakfast available ever. 105
Excellent 10.0
Pros: Everything is accessible and staff are attentive
Okay 4.0
Pros: The fitness center, the large size of the rooms and the free breakfast.
Cons: I had to call the front desk three times about the next room continuously banging and dropping heavy things against the floor. It went on our entire stay. Nothing was done to accommodate noisiest from the neighbors.
Poor 1.0
Pros: Nothing except maybe some of the staff was polite.
Cons: The room was a disgusting mess. There was literally bloodstains all over the floor. Bloodstains. I have several pictures that will be sent to Philadelphia code enforcement at the very least. Smoke alarm was missing, cabinets were damaged, BLOODSTAINS.
Okay 4.0
Cons: Desk folks were pleasant. Manager a self involved curt speaks as though you are not present.
Excellent 10.0
Cons: The parking rate was very high for the location
Poor 1.0
Pros: Location to airport
Poor 1.0
Cons: Bedbugs in 325
Poor 1.0
Pros: not much management sucks
Cons: the front desk
Good 6.0
Pros: I liked the size of the unit.
Cons: The hallway always had the smell of several different meal being prepared. It was disagreeable to me.
Mediocre 3.0
Pros: Location
Cons: Bugs and roaches
Poor 1.0
Pros: Everything except the service the electricity went out and we really didn't enjoy our stay
Mediocre 3.0
Pros: I left my glasses and they fpund them.
Cons: Service wasnt that good.
Mediocre 2.0
Pros: The Location
Cons: They had no silverware no utensils nothing in the room they made you pay for parking and I try to steal my daughters iPad
Good 7.0
Pros: Location.
Cons: No ice machine in the hotel. They force you to use ice cube trays, yet there were none in our room. Consequently, Guests are out of luck if they want ice before going to bed.
Mediocre 3.0
Pros: None
Cons: Hotel feels unsafe, and room is big but smells stinks.
Mediocre 3.0
Cons: The cleanliness of the bathroom. There were hair on the shower curtain and tiles.
Good 7.0
Pros: No
Cons: Parking fee is very high!
Good 6.0
Pros: Quiet
Cons: Staff was unfriendly
Good 6.0
Pros: Hotel is okay for the price we paid. Bed is comfy enough and room is really spacious.
Cons: Lobby is kinda stinky but we understand it must be from all the rooms that are cooking since room comes with kitchen.
Mediocre 3.0
Pros: The best of this say was the staff member worked at the front desk. Worked at the front desk. I have stayed at a few Extended Stays in this was the worse.
Mediocre 3.0
Pros: Nothing at all
Cons: Need to learn to change sheets
Good 7.0
Pros: The front desk personel were very friendly. They changed out my tv remote. They offered to change out my room when i complained of the smoke smell but the new room smelled of smoke also. This could be a very good hotel with a few changes.
Cons: Room smelled like smoke. Tv remote didnt work. The only luggage cart had a flat and was pretty much useless. The exterior entrance area needs work. The 1st floor ekevator area smelled like cat pee most of my stay.
Good 6.0
Pros: Convenient to where I needed to be.
Cons: Carpeting in common areas can use a good cleaning!
Okay 4.8
Pros: The hotel was available and the staff person that checked me in was wonderful. .
Cons: I drove to Philly for my aunts funeral. The outside door of the hotel was locked when I arrived which indicates the area is not safe. My son needed cover because it was not in the room. When we called, he was told to come down stairs and get it. The next morning, when we went down for breakfast, there were muffins that were dry and hard, and packaged oatmeal. There was no juice only coffee. In addition, the smell of marijuana filled the hallway. When we went back to the room, I called the front desk for an iron that was working as the one in the room was broken. 20 minutes later, after we were dressed, the iron arrived. If I had a choice, I would not stay at this Extended Stay again.

Cleanliness
6.1
Comfort
6.2
Facilities
5.3
Location
7.1
Overall
4.0
Overall 5.8 Okay
Based on 1,638 reviews
Cleanliness
6.1
Comfort
6.2
Facilities
5.3
Location
7.1
Overall
4.0
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
2.0
Overall
2.0
Cleanliness
10.0
Comfort
8.0
Facilities
10.0
Location
6.0
Overall
8.0
Cleanliness
5.9
Comfort
6.1
Location
7.0
Services
5.8
Staff
7.2
Cleanliness
4.0
Comfort
6.0
Facilities
4.0
Location
4.0
Overall
4.0
Cleanliness
4.0
Comfort
5.0
Facilities
5.0
Location
6.5
Overall
4.0
Cleanliness
6.1
Comfort
6.4
Location
7.2
Overall
4.0
Services
6.0
Cleanliness
5.9
Comfort
6.1
Facilities
5.0
Location
6.9
Overall
4.0
Cleanliness
6.0
Comfort
6.2
Facilities
5.6
Location
7.0
Overall
3.8
Cleanliness
6.0
Comfort
6.0
Location
7.0
Services
5.7
Staff
6.9

Okay 4.0
Pros: It was ok hotel never gave me back my$100 security deposit and everything I call i get the run around
Good 7.0
Cons: Just restricted to wawa walking distance. Other than that not to bad.
Mediocre 2.4
Okay 4.0
Pros: For three days no room service/ cleaning!
Cons: Location
Excellent 10.0
Pros: No breakfast. Sad
Cons: Quiet
Mediocre 3.0
Pros: Ease of check-in and the location
Cons: Restroom water backed up in the sink, hair was in the shower drain. Not sure how I could see this and the hotel could not. Will not stay at this location again
Mediocre 2.0
Pros: Location
Cons: Room Was dirty, noisy and people running in halls
Mediocre 3.6
Mediocre 2.0
Mediocre 3.6
Mediocre 3.6
Okay 4.0
Pros: The location
Cons: There were no dishes or pots for the kitchen. Also seen a roach upon arrival.
Excellent 9.0
Pros: The room was very clean
Poor 1.0
Pros: Absolutely nothing
Cons: The room was very dirty and had a nasty smell. Staff smoking in the hallways/elevator. Rude front desk.
Mediocre 2.0
Mediocre 3.6
Okay 4.0
Pros: Theron desk staff was very helpful
Cons: Very dirty
Excellent 10.0
Pros: They staff were very nice and helpful
Cons: The bed cover on the mattress had piss stans and spots of blood on the mattress cover bed was made beautifully but if you pull the sheets off the mattress... nasty....the toilet kept getting clogged up every time some one did a waste
Poor 1.0
Pros: Location
Cons: No airport shuttle even though it is advertised that they have one. Very dirty and smell of Marijuana everywhere.
Poor 1.0
Pros: Location, room fairly clean. The front desk lady did accommodate me and made a room manually, so many thanks to her for thinking out of the box and bypassing the nightly audit.
Cons: I came to check in at 1:30 after my flight landed at 12:40. At first the system was down, then I couldn't get a room because they were doing their nightly audit. Ridiculous. Also reaked of cigarettes everywhere. The smoke alarm was covered w a plastic bag
Poor 1.0
Pros: The view you could see the airplanes take off from the room
Cons: staff was poor no one was at the front desk. I had to wait at least 10 mins for someone to come check me in. hotel was dirty. trash in the hallway and stairwells. room wasn't clean carpet had trash everywhere refrigerator and stove was broken.
Poor 1.0
Pros: Not a good one
Excellent 10.0
Pros: The location is perfect.
Cons: Yes, the hotel just needs to be more on point with shampooing the carpet, also keeping the halls clean and more dishes, pots and so on.
Poor 1.0
Pros: Nothing, it was bed bugs in my bed
Okay 5.0
Pros: Near airport
Cons: They advertised transportation to airport, that's the reason I made the choice at this location.They did not and put me in a position not knowing how I was going to get to the airport . The told me to use the shuttle of the hotel next door.Answer was Nooo
Mediocre 2.0
Pros: The only thing I liked was the OKAY pricing...
Cons: This hotel was very dirty we had roaches in our room, I usually don’t listen to recommendations but boy we should have listened to this one. We only didn’t say anything due to staying 2 days but at check out we deff should have been reimburs
Poor 1.0
Pros: Close to the airport
Cons: Yes, I got bitten by bugs and also no toilet paper in the bathroom for the whole night,.
Poor 1.0
Pros: Absolutely nothing!
Cons: This place is a Pure-D-Dump! Room smelled crablegs, Windows left open so I know someone else noticed. Bed had smeared blood, was told they don’t change sheets gave me a pile of over sized sheets.smh all bad. Never again. 8880 Bartram ave is the bes
Poor 1.0
Pros: Nothing
Cons: I hated everything about the hotel
Poor 1.0
Cons: Cleaning
Mediocre 3.0
Cons: They make u pay to park, the stafff is ratchet, they don’t offer to clean your Room if u stay there longer then a day. I seen people getting there car towed that was residents there and Got ticket. I sat over 20 min waiting for them to open gate.
Good 7.0
Pros: Location was great! Staff was nice and friendly.
Cons: Attention to cleaning. Long strands of hair in the Bathroom. Dead bolt would not engage.
Mediocre 3.0
Cons: They charge my card give me the runaround would not reimburse my money told me to take it up with my bank. Manager did not care to do her job no one could help me
Excellent 10.0
Pros: Staff and service
Good 6.0
Pros: Location
Cons: No clean linen ever,No Security....
Okay 5.0
Pros: It’s quiet
Cons: Some not all of the staff is rude
Excellent 8.0
Pros: Price an pet friendly
Mediocre 2.0
Pros: Checkout?!!
Cons: Almost everything.
Good 6.0
Pros: House keeping
Mediocre 2.0
Cons: It was not clean
Excellent 8.0
Pros: I like the fact that each room is basically a sweet very roomy clean
Cons: Only thing I didn't like was due to the pandemic to practice hasn't been what it used to be
Excellent 10.0
Pros: The staff
Cons: Can’t think of anything!
Excellent 10.0
Pros: The staff treated me so nice and respectful. I will recommend this hotel for sure.
Excellent 10.0
Pros: That it had a full kitchen
Excellent 10.0
Pros: Friendly staff, nice and clean room.
Cons: Their vending machines don't work .
Mediocre 2.0
Pros: Nothing
Cons: It was filthy
Okay 4.0
Pros: Kitchen
Cons: I was struck in the recliner because once it reclined I couldn't get it to fold back
Okay 5.0
Pros: Location
Cons: Not clean
Good 7.0
Pros: Price
Cons: No
Good 6.0
Pros: Convenient to whatever i needed. Food and gas etc
Cons: Smelled terrible. Lobby smelled like an old basement and my room smelled worse.
Mediocre 3.0
Pros: Location
Cons: Had to go to front desk for dishes, no ice machine, disappointing breakfast, was told there was no shuttle when there was one, had to pay $15 for uber
Okay 5.0
Pros: Hotel was close to airport, stuff was very nice
Cons: room was ok little bit dirty stains , furniture is old and chipped , marijuana smell in hallway
Okay 4.0
Pros: The manager & one staff member were very accommodating
Cons: I didn't like that customers sat there food trays & linen in the hallways. And it stayed there for days. There was trash everywhere. It's a non-smoking building. But, recked of cigarettes. Saw a roach in the shower. And the noise
Good 6.0
Pros: The facility was very nice and accommodations good
Cons: ABSOLUTELY, a 12.95 parking fee to park at the hotel??? really, wont be back
Okay 4.0
Pros: nothing
Cons: yes my car got yoked with eggs the two cars next to me had broken windows and staf done nothing
Okay 5.0
Pros: Bed was comfy
Cons: Hotel didn’t feel clean enough
Mediocre 2.0
Pros: Location to airport was good. The front desk agent was very nice and helpful. Since we left before breakfast, he made sure we received some grain bars. He also gave me a box of utensils, a coffee maker, etc. Most areas of the room were clean.
Cons: Room had a smoke smell, even though the rooms were supposed to be smoke-free. Carpet was filthy, needed to be replaced. Fridge was clean, but old and had interior parts missing. Bathtub had worn areas and shower didn't work well.
Mediocre 3.0
Pros: Location
Cons: The staff had attitude when I arrived They to have the door open so I can watch them clean the linen There was spots on the pillowcases like they haven't been changed There's a kitchen with know cookware or flatware
Good 6.0
Pros: Close to airport
Cons: Frumpy, noisy. Allows pets
Good 6.0
Pros: location
Cons: room was ok for a non smoking environment the room smelled like cigarette had to change the room 3 time then no hot water on the 4th floor and my complaint went on deaf ears
Good 7.0
Pros:  
Cons:  
Good 7.0
Pros: Price, little kitchen
Cons: Room never got clean....dont like the hall carpet
Good 6.0
Cons: Kayak and/or apparently booked a smoking room for me even though I requested non smoking. Luckily they had a non smoking available when I arrived but if they hadn't it would have been awful as I am allergic to cigarette smoke.
Good 6.5
Pros: The bed and chairs were clean and comfortable
Cons: Some maintenance was skipped before my check-in. Bathroom sink was dirty, toilet was dirty, stove had two electric burners but only one worked.
Mediocre 2.2
Cons: Staff was terrible and the rooms were disgusting.
Okay 5.4
Cons: Took half hour to check in, initially sent to wrong room with other guests inside..
Okay 4.0
Pros: The proximatity to the freeway.
Cons: Towels and bedding were stained. Bathtub had soapscum residue, and their was not fan/vent. Mildew was present on the ceiling. The carpet had stains and there was a layer of dust on a few pieces of furniture. We also saw a roach motel on the floor, by the nightstand. Also, the checkin receptionist stated that she steals people's info for her Netflix, because she doesn't want to pay $7.99 for it so she can watch the show Scandel. The parking lot was littered with trash, and the grab and go breakfast was stale and tasteless.
Okay 5.7
Pros: Location was adequate and nice and clean room.
Cons: There was a fire @ 0330. It was a miserable night with the worst timing. It wasn't the staffs' fault with the fire situation, but how they handled the situation and compensation post fire was the problem. Management offered 25% off of one night. I thought that the whole night should have been compensated because of the time of night that the event occurred. It wasn't a good experience.
Excellent 8.5
Pros: Staff, Hotel, and overall the hotel itself was nice
Cons: Lumpy beds, terrible pillows. Had the unfortunate timing with guests that were smoking weed.
Mediocre 2.0
Pros: The manager was nice.
Cons: Probably the nastiest hotel that I have ever stayed in. My niece found a condom in the dresser draw, the towels were dirty, everything was just awful. I will do everything in my power to avoid staying at this hotel, ANYWHERE in America, not just Philadelphia. I will also do my best to keep people away through WOM and no matter where I am. It was just awful.
Okay 4.5
Pros: You have a bed to sleep on and close to the Airport so it won't cost you much to order a cap or uber.
Cons: Kayak gave me the smoking room which was very smelly, I've been in many hotels with smoking rooms but this one smelled like ashtray. The housekeeping only come to clean rooms in the early morning, if you leave by the afternoon no one will clean your room. Also all hotels in the area have a free shuttle to the Airport but not this one which is something I think they should consider.

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