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Getting off the plane

Arrogance of crew, I guess it's what's expected and the norm nowadays

I have flown LHR - DUB a couple of times in the last month with BA and a couple more times in the last year from LHR-DUB and not once has the flight left LHR on time and landed in DUB on time. I find this very frustrating, they appear to always be delayed by 1hr + which make it very challenging to make onward travel plans and has resulted in overnight stays at my own expense.

friendly personnel

boarding procedure

cheap(?)

everything - absolutely no frills

the crew was very attentive and was good with the customers. have no complaints there.

the international flight was good bu the choices of movies and music left a lot to be desired.

New boarding system of putting your hand luggage on ready was good.

You have to pay for food and entertainment even though flight over 4 hours.

This was a BA-operated flight, not Finnair. 24 hour advance online checkin and seat selection would not work for either segment of this trip. No satisfactory explanation given online, by phone or at airport nor were we able to select seats by telephone.

Excellent flight.

It got cancelled

Can elled

Nothing stands out. I am overwhelmed by the mediocrity.

Nothing stands out. This was a commuter flight, which means no leg room, no space, and no frills.

Seating was comfortable with good leg room for my husband who is tall.We had a needy passenger beside me and the stewardess did her utmost to accommodate and make us comfortable for which we were grateful.

Breakfast was poor (a piece of cake ),and not enough tea/coffee offered during the flight.

Nice plane, lovely crew. A minor detail, but very pleasant: the ever-changing "mood lighting" in the cabin, the overall color changing every ten minutes or so. Surprising how much less boring such a small detail can make a space when you have to sit there for seven hours at a time. :)

Lufthansa are brilliant to fly with, you get free food and drink on every flight and one of my flights was only 40 minutes! Really friendly staff too!

Be careful of change over times. If you have less than an hour to get your connecting flight in Frankfurt be careful, Frankfurt airport is massive and and the process is slow. My stop over was 1 hour and I had to run through the airport to catch my connecting flight and was the last person on the plane.

I liked it all.

No Gluten Free snack!

clean

online check in was difficult. flight delay (20-25 minutes) due to mechanical problems

Boarding is always a bit confusing as I stand around unsure of when to board. The crew is very courteous and professional and even on a short flight the food is great, especially the chocolate.

The entertainment was not great but it was a very short flight.

Efficient, early, friendly.

Lack of lounge at Funchal is a downside

Good seat

Was made to pay for baggage although my hand luggage is within the requirements set by BA. It was fine in the gauge in Gatwick the week before. This is very disappointing.

First class cabin, not as good as some middle eastern airles but, nevertheless good.

4 hour delay on takeoff

Gate staff controlled the gate area with regard q'ing an priority boarding. Cabin crew were friendly and professional. Flight departed on time and arrived early Breakfast was server 75 minutes prior to landing, allowing for a longer sleep.

Old cabin , old IFE , old seats Arrived early , even with the usual Heathrow stack, held up parking at gate due to departing aircraft in the T5 Cul de sac

Everything best airline I've ever flown with great job

The crew were wonderful.

My seat..... No row in front of it. Crew were excellent. Friendly and professional Had a TVs show I've been wanting to see, Blackish, which we don't get in the Uk

Choice of films. I've seen a lot of them and the rest were awful Why do flights always serve chocolate biscuits, chocolate ice cream, chocolate cake? Strawberries,carrots and humous, grapes, olives, would make a nice alternative for example. Hot food boring, tasteless

The food was good, the service was excellent, and we had achance to sleep.

Nothing

Ease of boarding Quick flight Good crew

Baggage started to arrive at 13.30 , however the final bags did not arrive until 14.20. We were advised by handling agents that baggage had to wait until the inbound aircraft we arrived on was pushed back and on its way to Heathrow. Baggage delivery took as long as the actual flying time

Crew were courteous and efficient

Heathrow security undermanned; flight 30 mins late

No gluten free snack!

Waiting area at Munich airport is nice

Showed delayed for 2 hours and then cancelled the flight.

I flew with multiple international airlines this summer and KLM was by far the best. The crew of KLM were exceptionally attentive, polite, and helpful. The meals were by far the most enjoyable of my airplane travel meals; and I learned that KLM does not charge for it's drinks on international flights, unlike most other international airlines that I traveled with this summer. In a sentence, flying with KLM was a very pleasant experience and I will recommend this airlines to others.

If I were going to list any negatives, I would say that the little travel pillow that was given to the passengers was so thin that it was practically useless, but I brought my own with me, so I was none the less comfortable.

Nothing really

The Amsterdam airport is super disorganized, with rude employees great at making excuses for their incompetence. The boarding crew really struggled to organized the boarding and wouldn't really care about people's status. We had to take a bus to the airplane, and even though both plane's entrances were open, they sent everybody to the front entrance. The comfort of the plane was horrendous, with seats over 20 years old and their business class was the same as the coach, but with no one sitting in the middle (can you get any lower than this?) The flight attendant woke me up to shove a food tray that I didn't want. We had to wait over 45 minutes after the plane landing to start seeing some luggage show up on the conveyor bell. The overall flight experience make southwest look like a luxury airline. This was my first and last time flying on KLM.

Professionalism value of service

let me think....

The in-flight entertainment system wasn't working well, and the flight was fairly bumpy (obviously something the airline couldn't do anything about)

I missed my flight and unable to contact Lufthansa to complain, Lufthansa website is very poor and very confusing, not customer friendly website. Unable to write a complain to Lufthansa.

I missed my flight and unable to contact Lufthansa to complain, Lufthansa website is very poor and very confusing, not customer friendly website. Unable to write a complain to Lufthansa.

I missed my flight and unable to contact Lufthansa to complain, Lufthansa website is very poor and very confusing, not customer friendly website. Unable to write a complain to Lufthansa. Did not do the journey from Milan Malpensa to Munich.

I missed my flight and unable to contact Lufthansa to complain, Lufthansa website is very poor and very confusing, not customer friendly website. Unable to write a complain to Lufthansa. Did not do the journey from Milan Malpensa to Munich.

Even for a 50 minute flight, drinks and sandwich was provided

Not time departure and cabin crew were effective and efficient.

Nothing really