Overview

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Caracol Suite Hotel

Av. 10 Norte 315 Dep 1 Entre 24 Y 26, 77510 Playa del Carmen, QR, Mexico
+52 984 147 9121

£23+

Overall guest ratings

7.7/10 Good
Based on 321 reviews

Review highlights

  • 10.0
  • 9.8
  • 4.9
  • 4.0

Good to know

  • Spacious rooms

Nearby

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    About

    Caracol Suite Hotel offers an airport shuttle (available on request) for MXN 1000 per vehicle one way. Free WiFi is an added perk, and guests looking to stay active can check out the nearby mountain biking and snorkeling. Other highlights include a terrace, and rooms offer balconies or patios and LCD TVs.

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    Amenities

    • Parking
    • Free Wi-Fi
    • Internet
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Non-smoking rooms available
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.7 Good
    Based on 321 reviews
    • 10.0 "Wonderful beach."
    • 9.8 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% liked the proximity to sightseeing."
    • 8.4 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      8.8 "88% thought the service was very professional."
      9.0 "Housekeeping was great, according to 90%."
    • 8.0 "Good value."
    • 7.1 "Good breakfast."
    • 4.9 "Rooms are not good."
      2.7 "73% complained about the bathroom."
      1.8 "82% said rooms were dirty."
      1.6 "84% thought they were poorly maintained."
      4.2 "Air conditioning was criticized by 58%."
      4.7 "53% found problems with the furniture."
      3.9 "61% had problems with the shower."
      0.9 "For 91%, the rooms looked old."
      2.5 "75% were unsatisfied with the kitchenette."
      3.3 "67% didn't like the balcony."
    • 4.0 "Internet is poor."
      4.2 "58% said the wifi quality was bad."
    • 3.7 "Bad amenities."
      3.8 "62% thought the building wasn't nice."
      4.0 "60% complained about the elevator."
    • 2.1 "Generally quite dirty."
      1.8 "82% said rooms were dirty."
      4.0 "60% thought it was rather dirty."
    • 1.3 "Horrible vibe."
      0.5 "95% criticized the unstylish hotel."
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    Overall rating

    8.1 Excellent
    Based on 147 reviews
    • 9.8 "Terrific location."
    • 8.4 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 7.9 "High value."
    • 6.7 "Average comfort."
      6.8 "Beds were acceptable for 68%."
    • 5.2 "Rooms are ok."
      6.8 "Beds were acceptable for 68%."
    • 3.3 "Bad amenities."
      3.4 "66% thought the building wasn't nice."

    Overall rating

    7.7 Good
    Based on 102 reviews
    • 9.8 "Terrific location."
    • 8.7 "Great service."
    • 7.6 "High value."
    • 6.3 "Average comfort."
      7.0 "70% said the beds were comfortable."
    • 4.2 "Rooms are not good."
      2.3 "77% complained about the bathroom."
      1.7 "83% said rooms were dirty."
    • 2.1 "Generally quite dirty."
      1.7 "83% said rooms were dirty."
    • 1.1 "Horrible vibe."
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    Overall rating

    7.8 Good
    Based on 70 reviews
    • 9.8 "Terrific location."
    • 6.7 "Average comfort."
    • 5.4 "Rooms are ok."
    • 2.6 "Generally quite dirty."
      2.4 "76% said rooms were dirty."
    Good to know
    "Spacious rooms"
    data provided by TrustYou
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