Good to know
|Distance to city centre||0.5 mi|
|Distance to airport||6.5 mi|
|"Perfect service and good facilities."||(in 30 reviews)|
|"Complimentary Port wine was delicious!"||(in 5 reviews)|
|"The rooftop bar- fantastic views."||(in 53 reviews)|
|"Hard beds and spa is not accessible for all guests"||(in 2 reviews)|
Time of year
Show reviews that mention
|amazing view||in 14 reviews|
|avoid in peak||in 6 reviews|
|bar on top floor||in 27 reviews|
|bed was comfortable||in 7 reviews|
|bit far||in 26 reviews|
|friendly staff||in 138 reviews|
|good restaurant||in 32 reviews|
|great gym||in 30 reviews|
|nice hotel||in 98 reviews|
|port wine||in 7 reviews|
|roof terrace||in 6 reviews|
|rooftop bar||in 70 reviews|
|room and bathroom||in 115 reviews|
|service good||in 38 reviews|
|snack menu||in 9 reviews|
|spa facilities||in 60 reviews|
|touristic places||in 4 reviews|
|vip lounge||in 4 reviews|
Hotel was great all in all - Positive was + the lovely comfy bed and attention in room from housekeeper (especially the daily chocolates) + the fabulour breakfast + experienced and friendly staff
Negatives were - somewhat out of the centre (not always easy to get back from city centre at night) - aircon in room played up quite a bit - no possibility to open the window in room - drainage in teh bath was a bit blocked ==> elements which would be fine in a 3* but not in a 5*
The view from our room as well as rooftop bar was nice.
The whole experience did not feel like a five star hotel. Rooms were somewhat dirty, especially the carpets needed deep cleaning or replacement. The breakfast was good, but lacked healthy options and there was no service to order specials from the kitchen. Some staff could be better trained. We also had the cleaning staff carelessly throw away our possessions which were left in the bathroom. The item was never found and we were never compensated for our losses.
The rooftop views ware amazing! Staff was friendly and polite, they are willing to go the extra mile. The hotel has an upper-class feeling which I really liked it. The gym is bigger than I expected, plenty of space and machines to work out.
The windows on the rooftop were not clean from the outside. It was a bit disappointing to see the amazing views ruined by the dust and birds' faeces. The mattres was not comfortable at all, I was expecting more from a 5* Hotel. On top of that, they charged me 7€ for a simple coffee.
Good value for money. Heated indoor swimming pool. Family room.
Room service was very slow and food was cold. General service was quite slow and poor. The barman did not speak a word of English. Rooms were dark with poor lighting options. Not much in the surrounding location - not too central.
The Porto Palacio is a very comfortable hotel with really spacious rooms. The room I stayed in had a comfortable double bed, plenty of storage space, a TV and desk as well as two bathrooms; one with 2 sinks and a bath/shower, and the other with a toilet and bidet. Upon arrival to the room, there was a small chocolate placed on the bed, as well as a dressing gown and slippers in the bathroom, which was a thoughtful touch. Room service was also available, although I did not make use of this during my stay. Guests also have access to the spa at no extra cost, although treatments are extra. Breakfast is served on the floor below reception in an airy, spacious room with a good selection of hot and cold food, as well as a selection of pastries, including the famous Pastel de Nata. Car parking is also available at the hotel, and guests are provided with a voucher for a free drink at the rooftop bar in the hotel upon arrival. The location of the hotel is good - it's located a 10 minute walk from the nearest metro station (Casa de Musica), which you can use to get into the city centre and see the sights. The City Sightseeing bus has a stop right outside the hotel (just across the road), which is also a really convenient way of getting into the centre of the city. You can also check out a fado concert at the nearby Casa de Musica venue, which is a 5 minute walk from the hotel. Overall, a very comfortable base to relax and see the sights of Porto.
This was a great stay, my only suggestion is that it might have been nice to see a menu for what spa treatments were available in the rooms (like the room service menu), and a small fridge in the room would have been convenient.
With a stay at Porto Palácio Hotel & Spa – S. Hotels Collection in Porto (Lordelo do Ouro e Massarelos), you'll be within a 5-minute drive of Casa da Musica and Museum of Port Wine. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
based on 4,001 reviews
Things to know
- Spacious rooms
- Great view
- Nice building
Policies vary by room type and provider.
Reviews about Porto Palácio Hotel & Spa - S.Hotels Collection
Most popular landmarks
- Casa da Música 0.5 mi
- Crystal Palace Gardens 1 mi
- Palácio de Cristal 1 mi
- Museu Serralves 1.1 mi
- Museu do Vinho do Porto 1.2 mi
- Igreja dos Carmelitas 1.4 mi
|Tuy Guillarei||62.6 mi|
|O Porriño||69.4 mi|