Cons (-) Cold water showers. When we referred the issue to the reception counter, they simply stated that the water tank was empty. Not the friendliest of staff with the exception of Lupita from housekeeping. She was very nice and welcoming.
3 stars
Collection O Hotel Del Portal, Puebla
Juan de Palafox y Mendoza 205, 72000 Puebla City, Puebla, Mexico
Puebla City, Mexico
See location+52 222 404 6200Photos of Collection O Hotel Del Portal, Puebla
Overview
Colonial Puebla hotel in Puebla Historic Center with a 24-hour front desk A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite. Collection O Hotel Del Portal, Puebla offers 90 accommodations with laptop-compatible safes and complimentary toiletries. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers. This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Latest deals for Collection O Hotel Del Portal, Puebla
Amenities at Collection O Hotel Del Portal, Puebla
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fan
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Body soap
- Dustbins
- Conditioner
Services and conveniences
- Business centre
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key card access
- Bottle of water
- 24-hour front desk
General
- Family rooms
- Seating area
- Soundproofing
- Telephone
- Carpeted
- Tile/marble floor
- Storage available
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Bedroom
- Extra-long beds (> 2 metres)
- Feather pillow
- Socket near the bed
- Cleaning products
- Wardrobe or closet
Accessibility and suitability
- Lift
- No smoking
- Designated smoking area
- Private entrance
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Dining
- Restaurant
- Bar/Lounge
- Vending machine (drinks)
Health and safety
- Daily housekeeping
- Safe
Pool and spa
- Hot tub
Parking and transportation
- Parking
Laundry
- Laundry service
Workspace
- Desk
Reviews of Collection O Hotel Del Portal, Puebla
8.1
Very good
1248 verified ratings
Wonderful
530
Very good
237
Good
194
Okay
82
Fair
83
Mediocre
36
Poor
90
Summary of reviews
Guests say
Guests appreciated the excellent location of the hotel, which is close to bars and restaurants. Many reviews highlighted the cleanliness of the rooms and friendly staff, particularly praising Lupita from housekeeping. However, several guests reported issues with cold water in the showers and noise from the street or restaurant, which detracted from their overall experience.AI-generated from customer reviews
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Score by provider
8.1 out of 10
23 reviews
6.5 out of 10
1 review
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Location
Juan de Palafox y Mendoza 205, 72000 Puebla City, Puebla
What's nearby
- Zócalo de Puebla167 yd
- Catedral de Puebla188 yd
- Biblioteca Palafoxiana273 yd
- Street of Candies331 yd
- Amparo Museum394 yd
- Capilla del Rosario395 yd
- Templo de Santo Domingo415 yd
- Mercado el Parian435 yd
- Artist Quarter0.3 mi
- Museo de Arte Popular0.5 mi
- Downtown Puebla0.8 mi
- Museo Poblano de Arte Virreinal0.9 mi
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Collection O Hotel Del Portal, Puebla
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See most recommended stays in Puebla CityGood to know
Value for money | 8.1 |
|---|---|
Distance to city centre | 0.3 mi |
Nearest airport | Puebla City Huejotzingo |
Distance to airport | 13.9 mi |
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