This was our fourth visit to Botley Park. We stay there because we enjoy the comfort of the bedroom and the food in the dining room The Bar prices. I can buy a ltr of whisky for what I paid for two singles at Botley Park!
Pleasant surroundings. Free broadband in room internet - remeber to take Ethernet cable Dining facilities are limited to A la carte at one end, and sports bar at the other with nothing in between
Quiet location, clean. Cleaner was extremly helpful when I was struggling to carry my bags up the stairs, genuinely concerned and on hand to assist me. The food in the restarant was not of a good standard. I had belly of pork and left the whole thing, overcooked. When appraoching the bar for drinks I was faced with an abrupt bar man who did not even look up and instructed me to sitdown to be served. I would stay again, but would be cautious about eating there.
Friendly atmosphere and overall service provided by members of staff
good value for money no
Location, quiet and the facilities The waiting staff at breakfast got the order wrong. The Irish coffee was not to a standard we would expect from a MacDonald Hotel.
We had a very good break here, staff were friendly, room was a little small but was clean, food was really good and the staff in the restaurant were really lovely. Bit overpriced but we had a nice time so we were happy.
Very comfortable, quiet and excellent dinner and breakfast. Nothing
Good location nice gym and small pool a good hotel for business or leisure.I was however charged twice on my credit card and this was resolved by the management Food was expensive considering the local restaurants that were available in the area. GBP13.50 for breakfast seems on the high side when the IBIS Hotel was half of that price
Convenient for cruise Paying for car park
Friendly informative staff, excellent breakfast, unique design of bedroom, bathroom and lighting Bedroom was too warm at night. difficult to open windows and would have been noisy
adam was very helpful breakfast price too high
the rooms were a good size and warm. there were no hand towels or wash cloths in room.
The exercise room is fantastic and so are the people. The breakfast was amazing, clean, and hot. Need to replace the carpeting on floor 4. The bathrooms are new. the furniture in good shape, but the carpeting is horrible.
ony the above, rudeness of a member of staff
Friendly and helpful staff Soiled clothing items from a previous guest left in the room.
Good breakfast Uncomfortable beds. No decent tv. Swimming pool out of use. Small rooms.
food in the restraunt was fantastic,staf were very friendly
The food, the bar seating and the room. The swimming pool was small but made smaller by half being sectioned off for swimming lessons.
Friendly staff in bar area After ordering pancakes for breakfast, asking 3 different staff members to check for them and waiting 1 hour still not to receive them, total shambles
efficient, clean, comfortable very few shopping facilities particularly since it was not near local shops
Very nice room. Good breakfast. Staff not very welcoming. I was charged for a newspaper I did not receive or order. This was however resolved. A couple next to us in the queue had also been cahrged for a paper they ahd not ordered. They ahd had it left by their door. they were asked to return it at the desk when they requested a refund, which I did not think was reasonable. I did not like having to pay to park, when it was the hotel's carpark and not in a particularly busy area.
The hotel was very comfortable and in a great location. The room was clean and had everything we needed. The waiting staff were very friendly, and the breakfast was lovely. The room was quite dark and there was no minibar. The television had a terrible reception and there was no guide as to what channels were what. At breakfast, the glass I was given was dirty, and I did not have a full set of cutlery, I had to request this. The waiting staff were very friendly although the receptionist was verging on rude. There was persistant banging throughout the night which kept me awake. Also, the food in the restaurant was overpriced and not of brilliant quality.
The location was excellent and the staff were extremely helpful at both the reception and lounge/bar area
Very clean, well laid out hotel, near to southampton for our cruise departure. Would stay again with no hesitation. Great breakfast with lots to choose from. Hotel entrance can be tricky to spot on roundabout. No issues at all
The location of the hotel was perfect. Just off the motorway, but set in lovely wooded gardens so therefore not much noise. In fact, no noise, with window closed! Breakfast was great, plenty of choice and something for everyone. Would def recommend this hotel, and would use it again myself.
It is well placed, the staff were welcoming and the facilities were good. The rooms were well equipped There is a fair amount of noise thruogh the night from the motorways but if you want easy access to the motorways, that is the price you pay. It was unpleasantly noisy but more a good excuse for an insomniac
Excellent reception, good food, nice room, nice pool and fitness. Materass awful, bathroom not ventilated, WC flushes poorly, WiFi internet cost 15 GBP
all staff were friendly, professional, smart, polite and helpful. The whole hotel was extremely fresh and clean.
The food was excellent, service very good. We booked on a Sunday because your site said that functions were only on Friday/Saturdays. We were disappointed to find that there was a function on the Sunday of our visit, which was very noisy until at least midnight.
Excellent location for new forest trip and excellent food.
The Beaulie inn next door 1. breakfast was poor, dinner overpriced, garden rooms are garagesfacing the mainline and thin walls, everyone can hear everyone, no AC in the rooms, old appliances, peeling walls inthe shower, no water pressure in the shower
Dinner was very good. Parking area was a mess. Staff serving in restaurant were doing so with shirts not tucked into their trousers properly. Untidy !! Hotel backdoor entrance ( only one available ) gives impression of backpackers' hotel. Entrance carpets were dirty. On arrival I was asked by the lady- receptionist to pay. I gave the £ 90 in cash with request to remove my credit card details from file on front desk. This was refused with reference to a story that there are people sneaking out of the hotel at 5 am without paying. The person called Danni (?)went away three times to call the manager, who never turned up. Having suffered theft from my credit card once before ( £5,800 ) I prefer to pay cash. Inflexible/hostile attitude of Dani was not appreciated.
The breakfast was first class and its nice to find someone who makes scrabbled eggs just right... The meanness of the towels in the bathroom - too small and thin - big and fluffy should be the target
Room was reasonably big, breakfast was nice. Staff was very friendly. Very good location. It was, in lack of a better word, very ordinary. Some noise from nearby road, though not too disturbing.
Very good service
We were very pleased with the facilities and all the staff were very friendly and courteous. The food was excellent and I would recommend this hotel to anyone visiting this area. No
Second visit and breakfast still good This time different room. Most uncomfortable mattress, no remote control for TV and no blind in bathroom window overlooking car park!
Noisy bar area with leaking roof
Location, leisure facilities Being woken by cleaners moaning about other cleaners not doing there job very loud
No Air Con in room only a broken floor standing fan.
We have now stayed twice at hotel and have found staff helpful and atmosphere very relaxing n/a
Really good location for West Quay shopping Only grip was that the pillows were really hard and uncomfortable
Excellent breakfast included, nice bar First room had (147) some intermittent mechanical noise but I requested move and they complied
very pleased with all areas of the hotel ,i have no complaints at all.
Staff were charming and very helpful. Location fantastic and bar extensive Hotel is a bit dated and not worthy of 5 star
the view from our window the breakfast wasnt as good as i expected, no pancakes!
Room was large, well appointed and clean. More than I needed for the night, but recommended to me and with a late arrival I preferred a traditional hotel. No breakfast or coffee.
The whole experience - staff - accommodation - food N o
The high standard of service
Very good location, the staff were very pleasant.
The room was very good and clean. The food was good. And the staff friendly and helpful.
the atmosphere , the comfort , the cleanliness, just about everything , oh....and the beer! nothing.
A very nice relaxed hotel with excellent parking facilities.
The food was absolutely excellent. From breakfast to dinner, the food was very well cooked and very well prepared. The catering and waiting staff were all very well mannered especially at dinner. The room was a bit shabby with wallpaper being stuck back on the wall, paint flaking on the ceiling and in the bath! I was a bit disappointed with that but overall I enjoyed my stay.
central to New Forest area. constant traffic outside our room
the staff were lovely and the room was beautiful. room 107 needs net curtains as it is overlooked by anyone sitting on the bench outside the church.
I worked at the Crown as a receptionist 28 years ago and met my husband their on a cricket tour and it was good to see it had not changed hardly at all.
decent size lounge for residents ( avoiding the rain Rooms at the front of the hotel adjacent to the road were noisy
I have stayed in the hotel before. It is conveniently situated for my needs and I was not disappointed with the standard of service offered. Nothing
we went in the new forest which was lovely we came up there for our 22nd wedding anniversary no
The room was clean and food was very good and well priced The bad point with the food was the vegatables were cold
There was nothing wrong with the accommodation, it worked as expected. The attached restaurant worked well despite being very busy.
It is very easy to find and the parking etc was good and safe. The bed was most uncomfortable and I had to sleep in a chair.
Warm, clean, confortable, friendly, welcoming. Huge free car-park. Good food, excellent service. Nice breakfast.
Fabulously comfortable and huge bed, everything you need without having to ask for. It's an absolute pain having to ask for extra pillows/towels when it's late and your room is the furthest away from reception but in this instance that wasn't necessary, for which we were very grateful! The shower gel is also a welcome added extra. The only blot was the highway maintenance guys staying there whose vehicles were parked outside our window. Diesel vans left running whilst the men chatted about the day ahead and rolling fags was certainly a rude awakening. No consideration there. However, on the 2nd night we closed the windows and had the fan on (also supplied!) all night and the noise outside did not bother us. Thankyou Premier Inn.
Helpfulness of staff considering that I am disabled Lack of a walk in shower in the disabled bedroom
Usual big comfortable room and friendly helpful staff. Breakfast inferior to Scottish Premier Inns standard. Poorly cleaned cutlery and glasses in restaurant. Reception often not manned albeit for short periods.
The receptionist was fantastic, all the staff were lovely. The bed was really comfy and the shower was amazing! The breakfast buffet was not very well laid out, there were no trays which makes it tricky with two small children and not all the crockery and cutlery was clean
convenient situation. inefficient. could not find my reservation, then billed me for non-arrival! still owe me £58. wont be using premier inns again.
we were very pleased with our stay at Temple Lodge. The accommodation was excellent with friendly owners at all times. Very good location for the town of Lyndhurst and countryside.
Situation on the edge of Lyndhurst excellent. within 300yds of three excelent restraunts. Within a hundred yds of the actual forest. No.
Temple Lodge is a AA 4 star Guest House run to a very high standard.Nothing was too much for the Proprietors to do to make our stay very pleasurable. I commend this to anyone wanting a base for visting the New Forest
A great location for walking in the New Forest and within easy walking of good restaurants Breakfast times were limited
On arriving at Temple Lodge we got a very friendly welcome from Mr.& Mrs. Wrona and help with our luggage. That evening they recomended a place to eat, we took this advice and found it to be very good. The following morning we had a very substantial and appetizing breakfast. We would like to say that we found them very friendly and helpful during our stay.
food and room was ok staff were rude. didnt get the room i asked for, didnt take my card. very poor all round
clean room, friendly staff good location. air conditioning not working properly.
Good car-parking facilities and flexible menu for catering outside normal mealtimes. Reception staff were particularly helpful.
Hotel clean bright open - staff friendly helpful and courteous and for us parking good
Spar etc was excellent. Although there was parking there was a big wedding on so it was a little difficult to find a space. Think people staying at the hotel should have had another area to park to make sure we got a space, not guests only going to the wedding.
on arrival reception staff were friendly and helpful yes, on Sunday morning it took 50 minutes to get a coffee
Friendly Staff, good choice of breakfast My husband found the bed a little uncomfortable, I think because it was quite hard.
prompt room service and helpful staff.
The hotel facilities were fantastic - spa/gym etc.. very relaxing break.
nearness to airport the food (dinner)not to be recomended.Duvets on the bed.
This is a very attractive hotel in an idyllic location in the New Forest, providing comfort, good service and excellent food. There was nothing not to like.
Friendly and helpful staff. Good food. Comfortable room and public lounge The rooms could probably do with redecoration and the bathroom could do with an update
The Location of the hotel. The surroundings and the staff were wonderful. The Food was my favourite. You have a fantastic Chief at the hotel. Nothing it was fantastic.
Premier Room very good This review is given by Mr Squires comments from his PA
quiet room. Large Bathroom Excellent choice of food Not this trip
Hotel is in an excellent location. The building itself is spectacular. The rooms could do with a bit of upgrading, especially the bathroom. Overall a very positive experience.
The staff were polite and helpful. Yes, the pool was unclean, the room had a strong smell of cigarette smoke.
The location was wonderful, the building itself holds so much history it was an enchantment to be there. From the warm welcome I received from Kieron at the front desk, to the melodic piano playing at dinner, the oh so comfortable bedroom/en suite and breakfast in my room the following morning so cheerfully served - I so enjoyed my stay and will be making another booking very very soon. Thanks everyone who made my stay so fabulous! What was there not to like???
Location is fantastic; many fabulous walks begin and end in Burley village which is where the Manor is. The hotel itself is a beautiful manor house which adds to the overall experience. Beds are very comfortable.
The location is lovely. Breakfast was very good Tried for a later check-out (12.00) but told rooms had to be cleaned for next guests (not sure how long they need to clean the rooms!)
The pool facilities were very good and open late into the evening. We stayed in a standard room which was actually relatively large with a very comfortable bed.
We are from the US and spent 17 days in Europe. We chose this hotel because we were a little tired of big cities (although this was a bit of the beaten path) and the rooms/beds were larger then others (we have three kids). The pillows are the best! And breakfast was divine (read - huge!). Jacuzzi was tiny (fit three people only) and freezing (maybe around 93 degrees F) ... Sauna and steam room were nice though.
Quiet location. Comfortable room. Excellent breakfast - from heated containers, and with hot plates. Other hotels take note! Hotel confirmed wifi was £15 for 24 hours. I told them this was excessive - especially as many people just want to download/send some e-mails. Checked available networks on my netbook & logged on to 'ibahn' - which has an option for 1 hour free!! Ditto next day.
Efficiency, Cleanliness and Comfort were all good.
Our stay at this hotel was excellent. The receptionist altered our booking on request and assisted us with our luggage . The room was lovely, no compalints at all. Everything we needed was there, even a fan to cool us down!! We used room service for dinner and it was delivered very fast, even though they were very busy in the dining room. Next morning the buffet breakfast was the best I have experienced anywhere. A great choice and something to suit anyone. All in all a great stay at a great hotel. We would certainly recommend this hotel and would use it again if holidaying or travelling in the area. Nothing to dislkike.
The spa & jacuzzi Limited menu in both restaurants. Would have liked more pasta dishes & vegetarian.
We were not allocated the room we had booked - only a double rather dbl dbl. The initial room was also allocated up stairs, when we had a pushchair. There was no lift access. It took an hour to fix up a new room, as I had to requeue to complain. It then took 6 hrs to get a cot in the correct room. Evening food quality debatable. Breakfast very good
Hotel was clean and staff was nice. It is in nice grounds. Breakfast was ok. Did not agree with the fact men had to wear shirts with a collar for dinner in the restaurant.That seemed to be a bit old fashioned. So my husband and I went to restaurants close by. Also thought the dinner menu was a bit over priced.
Comfort, cleanlinness and welcoming staff.
Reception staff were charming & helpful-excellent service. Reception on t v was terrible-we were unable to watch as the picture was so poor. Hotel was very rambling, and difficult to fnd our way around.
easy location eating facilities limited
our room was next to the lift, so was a bit noisy
Nice room. Well laid out & good mattress. Also if you forgot something, like toothbrush or toiletries, they would supply a free pack.
it suited my purpose as i was leaving from southampton to go on a cruise so it was idealy suited for access i felt dinning facilities was a bit sparce the staff that were there worked very hard toattend to customers needs but could have benifited by having more help
The friendlyness of the staff most helpful
cleanliness food terrible. bar menu far too restricted . breakfast a joke
lack of in room a/c on a very hot night.
The room itself Maybe the breakfast could be better
no sign of a manager and very poor customer sevice
Diificulties and confusions with regard to website access, booking procedures and especially incorrect information regarding charging policy
friendly reception staff. In room facilities re hot drinks and biscuits. there was a little bit of an odd smell - maybe a little bit musty - not terrible, but just noticable when you first went in.
Friendly, comfortable and good location
Cosy and beautiful place to stay.
close to airport without being able to hear the planes. Staff were friendly and helpful
Unfortunately I did not dine at the hotel but hope to do so on my next visit.
Change to name to Ellington Lodge a the Concorde Club - then people can find it!
modern,clean and comfortable.Quiet location away from the road.Food was of reasonalble quality and price. Car park area was scruffy,having to walk past the bins to the restaurant wasn't pleasant.
Inclusion of Full English Breakfast in the price Poor Signage outside Hotel
Fantastic None that become apparant during stay
Staff very helpful. Room good size & clean. Tea / Coffee making facilities, trouser press & good bathroom facilities. Very pleasant restaurant & bar, evening meals very good & not overpriced. Breakfast was excellent, either buffet or Full English. me & my wife stayed in a ground flor room for one night after dropping my daughter at Uni. Will definately stay there again on future visits.
Nice Area bed comfortable. Overall good accomadation but a couple of staff were far too busy for the number of people, ie 15 minutes to check out, restaraunt fully booked when we arrived, bar person no idea where we sould park the car which is a major problem as you can only wait for two hours. Very exspensive ie £8 for a 250ml glass of Pinot which I think is ott. £5 for a bacon sarnie. All eating however was of a comparable price so take plent of money.
Excellent room, very comfortable. Ideal location.
It was extremely handy for accessing our cruise ship at Gate 4 and served our purpose very well. Not quite the traditional hotel we expected but after initial surprise we found it to be comfortable and convenient for our purpose
Finding somewhere with a New Year's package was ideal, as 3 course dinner, bar tickets & breakfast were all included in the price
Excellent decor and facilities ,partculary good bathroom. No
Extremely proffesional and friendly staff
This is one of the most unique hotels that I have ever had the experience of visiting. The history of the property is fascinating - originally part of the White Star Line, to whom the Titanic belonged. The staff could not have been any more accommodating! This hotel is a keeper!
We were really inpressed with our room it was very clean, the bathroom was fantastic loved the shower. The hosts were very nice would go again hoping for a upgrade next time,
Nothing Exceptionally noisy. Dirty linen. Had to go and find the receptionist in the bar. I cannot fathom how this place managed to get a 5 star rating. Perhaps I should have been warned by the "tavern" in the name.
The White Star Tavern is in a great location for using as a base as everything is within walking distance. The hotel is spotlessly clean and the staff are friendly and helpful. Excellent breakfast menu with food freshly prepared. Looking forward to staying here again.
Staff were friendly, location was excellent, breakfast was great!
food very good.staff very helpful.most important of all two minutes from all the shops.all happy. no.
Breakfast should of been included for the price of the room
The friendliness and helpflness of the staff - they volunteered information without even being asked, about where to go etc. N/A
pleasant and helpful staff and very clean with cheery decor! loved the extra snuggly blanket and pillows provided in the room, plus had lots of toiletries which was very helpful for those of us that do not want to check bags on the plane. :) the showerhead pressure was non-existent and light came through the curtains making it a little difficult for sleep but still generally good! kind of wish they did room service though!
Friendly checkin How can i comment if i do not use this space for complaints? I do not like your questionairre and am abandoning it.
To be honest, not very much.
It was convenient for attending a concert at the Guild Hall. Car parking! You should not have to pay to park at the hotel. Arrangements should be made for customers to stay free of charge.
Modern, clean and good value for money. Not really - rooms were simple but fine for what was needed and paid for.
Free Parking Cost of Food & Drink
This hotel is excellently situated if you are going on a cruise and want to be relatively near the docks. West Quay shopping centre two minutes walk away. Hotel also has own large car park. Food and service in hotel restaurant is very good. Would definitely stay there again. Bathroom lighting very dim.
It's easy city location was perfect for the intended weekend's activities. The refurbishment complimented made a ambience of culture in a city that has been revitalised by inner investment
Friendly and helpful staff on check in. Really excellent room, clean, warm and nicely decorated. Nothing, although we didn't eat there so can't comment on that.
Position was very good and we checked in early with no problems
It was in bad shape, carpets dirty and in need of decorating
Interesting decor good central location Poor bathroom plumbing and type of shower fitments, try Mira
We thought the restaurant attractive with the most delicious selection of food.The wine offer was very reasonable
The history and the information about the hotel. The connection to Jane Austen. The mix of old and modern and accessability to the ferry to the Isle of Wight being just a walk away, which suited our needs because of time limitations. It could improve by modernisation but must retain its original identity.
Access when returning late at night was poor with no onbgious way in - no sign on night bell. Noisy night club within building although not audible from our room. Room decor was poor and somewhat spartan.