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friendlyness of staff no fridge in room
in the centre for golf Very much old people
hotel was fantastic. the location was perfect close to beach, very short distance from airport, beautiful view from room.(booked city view but changed to sea view) will definitely be back again
sea view locality to facilities in the area breakfast very limited fresh fuit would of been good
the breakfast was very good lift,s too small
The hotel was great for the price. I had a beach front room, and I was very pleased. It was close to shopping and a few beach bars
The hotel has lovely sea views from the restaurant, is only a few yards from sea, evening entertainment is brilliant, and only a 3 minute walk from bus station and taxis, bus service very resonable and good. No
good food relaxing and good beach for walking no
beach and promenade room and balcony too small
great place...wright next to the beach I had a problem with the shower,but the hotel took care of it pretty soon. couldnt find any heating sistem. And I had a room faced to the back at the hotel,not the beach.
The hotel is newly refurbished after a sprll of closure. This Hotel has just been re-rated as a 4 star establishment. However many of the facilities you would expect of the higher rating are not yet present. As a result of this regrading the Hotel intends to increase its prices fourfold. On that basis, a stay there would not be good value.
Friendly and helpful staff, good location near to beach and restaurants/bars, on pleasant tree-lined road with easy access to shops The gym was very basic, the breakfast could have been better
Peace and quiet. Clean. Friendly.
Air conditioned in my room 603 not functioned
Excellent location (bus station in 100 m (buses to Faro, Albufeira), beach 300 m, 2 car rental companies within 200 m), clean rooms, friendly staff, Ok breakfast, hotel has pool.
The staff were very helpful,good location to the beach and prom and nearby cafe`s. The only bad thing was the breakfast! The only edible thing was the melon!
Close to the beach and town center. This is more like 2 stars hotel, not 4. Extremely small rooms, very bad bathroom. Shower was leaking all the time. Air conditioning was working however I put it on 17C (the lowest possible) and it was just blowing a bit of some air. It was very very hot in the room. No place to put your wet towels or swim suit. Awful breakfast (poor choice, disgusting coffee, bread tested like old, juice taste like flavored water - in the country full of fruits it is a joke!) Hotel is full for older people and families. The whole town is like that - if you are a young couple it is better to go to the next village (vilamura).
room was very dirty; tv and shower not working; reception staff very unfriendly; breakfast room just simply a joke
The new parts off the hotel were clean and nice, pool area also ok. friendly staf and a reasonable breakfast. Great location off the hotel and very easy to spot with its red coloured facad. The annex buliding is not rennovated and therefore not as nice, clean but not worth the money. These rooms are also missing a fridge. Secondly internet is only available at the reception, and they charge guests 2 €/ 30 min!
The staff were very friendly and helpful and the short distance to local bars,restaurants and shops was a bonus.
The gym WiFi access not available
practice sports in hotel Gym
We selected hotel EVA in Faro for location and value for money. Both were excellent. The hotel is in the same building as the bus station for the lines from faro to Sevilla, Spain, and at the same time 200m from the old town. Internet should be free of charge, as there is no running cost for it. Safety box in room was not large enough for my laptop.
the location very poor service for a 4 star hotel: no working safe in the room, a mini bar with 3 bottles of water, no working internet service.....
Hotel Eva is a very pleasant place with helpful staff and great facilities, which makes it an ideal place to stay in faro,If their is a down side it would be that their can be some street noise but this depends on which room you are staying in as to the level of noise that you will hear.
Breakfasts excellent and great to sit beside the window on the top floor sipping coffee and watching planes approaching the airport, with the marina below. Overall the hotel provides very good for money. Internet booking saved about 7 euros per night While we were there we booked an extra night for a fortnight later and were given suite style accommodation for that night, which was excellent recently refurbished accommodation. Swimming pool on the roof is a real bonus, with excellent views across the coastline. Accommodation very central, excellent position.There is a busy street below and the main bus and coach station, however, two layers of double glazed doors and thick curtains means that sleep is not a problem Other guest reviews I had seen were not as positive about the hotel as I thought they could be. Unable to get a marina side view even though requested in email.
Great view , good location in Faro, very nice spa .
Staff were really great, location was good, beds were reasonably comfortable although it was two singles and as we'd just got engaged we wanted a double. Wifi didn't work, beds were crammed in- and there were three, when we only needed the one double- room service selection was really poor, facilities were ok but the pool was absolutely freezing, shower leaked everywhere and the bathroom grouting had mould growing on it, room temperature control didn't work so on a hot day was pouring out hot air into the room...to say it was a four star hotel it has two star qualities. Be glad the staff are fantastic because the rest of it was really poor. Would definitely never go back.
Good location yet very quiet Don't know why we weren't given a balcony when we paid for most expensive room and hotel was far from full
very relaxing value for money will recommend to friends nothing
Comfort of room and privacy when out on balcony,quietness at night and very pleasant staff. Indoor pool and spa were closed for half of our stay to carry out maintenance work.
location when trying to leave no once would open the gate. staff were chatting
the hotel its self and room maintaince work around pool and spa closed for 1 day
Rooms had the wow factor,unusual but lovely bathroom area,glass wall shower different than anywere we stayed before.staff were very helpful and polite.pool area was lovely and very large pool. did not like the card system to get your towels for the pool.there are easier and more simple ways,if pool was busy it would be a bit confusing.they seemed to do a lot of maintance work to a new hotel.sections were closed off for the duration of our stay[indoor pool]etc.we booked this hotel for a number of reasons and the indoor pool was one because of the time of year we were going [nov]with it being a new hotel i persume these were teething problems but we would return again
The location and view is excellent. They were busy with renovations and the noise was very annoying
The food was probably the best we have had in an hotel (albeit 5*) and we are fairly regular travellers
The hotel was very good indoor pool excelant food good staff helpful have stayed a few times here and will be going back again
I liked the friendliness of the staff. The hotel was pure luxury- the food excellent. Lovely decor. Everything was just perfecft as it has been on the previous three occasions that I have stayed there.
We stayed in a quiet period which was good for us , the staff were attentive and the hotle was very clean and cared for Groups of golfers who acted like small children let out on their own
location heated p-ool steam roombeach i tried to book directly and was told no availabilty plenty room in fact
Convenient Spacious Friendly Yes, as I was attending a wedding I needed to iron a shirt at the last minute...the hotel could not locate anyone to iron (though they were going to charge extra) or they could not provide an iron for me to iron just one shirt.
very friendly staff and nice bar
It was very central
Very Pleaseant Atmosphere and Helpful Staff Not Problems
Lovely hotel with excellant helpfull staff There wasn't anything that I didn't like
Facilities were brilliant, and view spectacular Nothing
Location,views, facilities and beach No courtesy Room
really enjoyed our stay, the hotel had so much to offer - a really romantic setting with loads of different options to pass the time. I would like to have the option of a double bed in the room rather than two beds pushed together - took a while to get used to the memory foam mattress!
It was very good time. Everything was very good. However, as the hotel was almost complete, at breakfast we had to wait long to have our coffee and milk pots. Also the orange juice had too much sugar. But that is nothing compared with the good things we had there.
The location, with immediate access to great countryside and coastline More variety in the buffet dinner would have been welcome
This would be theideal hotel for people wishingto get away from the hustle and bustle extremely peaceful.
excellent hotel and real value for money nothing , all is perfect
Nothing was a problem in the hotel staff lovely No just walk to the beach but I probably unfit
Good value for money! Staff speak fluent English and breakfast was great. TV .. it is out of date
Location and Cleanliness of the entire Hotel - would stay there again. There could be a lot of improvment with regard to the meals especially the breakfast with a more varied selection displayed.
The friendlyness, the hotel staff extremely helpful, and the breakfasts were very good, plenty of choice. The location is first class,and the view from our room was stunning. All in all we had a great time, thank you.
we only stayed one night but we were impressed by the cleanliness and the location of the hotel because it was so near the beach and bars and restaurants, no need for taxi
Near to the sea and restaurants.
The staff were most helpfull in every way, as my wife and I are elderly and find some coircumstances difficult to cope with The quietness
proximity to the beach & to Faro Airport Breakfast was the same everyday
the room it's good, breakfast it's standard quality
The price The pool The breakfast should have some fruit. Bathroom near the pool could use a cleaning.
food, don't eat a diner in hotel it was very bad....
+ nice design + minibus to marina - quite expensive - far from beach
To find the hotel is an experience. It take us more than an hour. - The parking spaces are very, very small.
The tranquility of the place, huge rooms, very good service.
Hte restaurant Staff
The Staff were excellent and the apartment we had was more than we needed and a great price
very nice and new....luxury.... very noisy appartments....due to the floors...when neighbours walking or moving chairs....you hear it all very clear...too clear.
the first class facilities and wonderful staff no
The hotel and apartments were beautiful. Even though the. Complex was a 5 minute drive from the marina a complimentary bus was provided and if the times were not convenient a taxi was only 7 euros. The apartments were well equipped and the furnishings a very high standard.. The restaurant in the hotel was very expensive and a limited menu. They were catering for the golfers not the familys.
This is a new modern hotel very pretty and very comfortable.Excellent breakfasts. However the rooms which are very comfortable and modern were not serviced properly and the beds had an awful smell, later we were told that it was from tyhe feathers used in the bedding. Not enough towels, floor mats or even soap. the housekeeping.
The Residences at Victoria appartments were immaculate and had all the facilities required and more, they were extremely comfortable and serviced each day to a very high standard. We used the pool at Tivoli Victoria and beach facilities at Tivoli Marina hotel which were both fantastic. The breakfasts were fantastic and the food in the gourmet resteraunt at the Tivoli hotel was lush. A lovely hotel vith very accomodating and helpfull staff.
the hotel, the staff, the beech and every thing connected to the hotel was fantastic this is a 5 star hotel make no mistake about it,i would have no hesitation in recommending to friends and family if i visit portugal again i will be making another booking at the grande real santa eulalia
Surroundings, Club Atlantico, Restaurant, closeness of beach to eating places Should have been water in room for our arrival
Beach front, very quiet, beautiful gardens. Excellent swimming pool with warm water. Near Santa Eulália center. For a 5-star hotel, the carpet is a bit used and with some stains. Sauna and turkish bath are not included in room rate.
Relaxing by the pool, having bbq lunches, strolling into Albufeira. Bus transfer facilty was very convenient. Trip to Golf Academy was most enjoyable The restuarant menu in the evening was very limited and the Sunday buffet was very disappointing when one was used to the buffet at lunch time. The food generally was of very high standard so this was disappointing
Hotel is very nice because of his separte T0,T1,T2 suites. These suites has separte living room and bedroom and a kitchen. The total cleaning is done for you
This hotel is everything you could wish for on a relaxing holiday. The service was amazing, the food was delicious, the location magnificent, I will be telling all my friends
My 18 year old daughter and myself returned for a 2nd time in September. We love the hotel, particularly the beach side location. The food is very enjoyable. The pool areas clean and beautifully appointed. The breakfast selection is varied and fresh, nearby snackbars offer a selection of food whilst enjoying the sea view Although expensive, we always feel relaxed and refreshed after our short stays.
Breakfast Spa and Staff.
A wonderful oceanfront property full of amenities and lots of charm. I went in the off season so it was magical and relaxing. Good restaurants, good food, complete gym and spa and an amazing beach at the doorstep. Really enjoyed my stay. The lack of a tea kettle in the room
The staff were really helpful and polite, especially in reception and in the restaurants. The food in the buffet was ok and we liked the choice of the other restaurants. The beach was great. The room that was advertised as resort view was of the car park. The overall standard was not that of a 5 Star hotel - just a 4 star. The Kids club was basic. The beds were extremely uncomfortable and you had to pay for sun beds
Friendliness of the staff, faclilities good, location good Beds were not 5 star standard ( they were rather hard )
quiet comfort, ample and well-cooked breakfast, interesting modern design, professional staff
The check in staff were extremely friendly and helpful. Breakfast was splendid. The hotel was spotless. None
The confort and the location. The level too high of the music in the central lobby and the hours of beggining and ending, very early in the morning (7.00 am !!!) and very late in the evening (11.00 pm)
Ultra Modern and stylish
Totally suitable for our needs- Nothing to fault-Everyone was wonderful and eberything hit the spot. Nothing- We will definitely return.
The hotel had only been open a few weeks so everything was clean bright and very modern. Breakfast good. Thoroughly enjoyed our stay. A little chaotic at reception as obviously having problems with computer system and reservations although I suspect only teething problems
The staff were outstanding, especially Carlos at the front desk. Nothing was too much trouble. Tea/coffee facilities should be in all rooms.
nice clean rooms and very helpful staff breakfast was a bit poor and i think staff need to be trained in order to deliver quality service and good food.
noise from rooms upstairs or alongside, high heels on stone floor.
Staff were all fantastic, particularly receptionists and cleaners.- friendly and professional. The room was incredible. Gorgeous panoramic view, huge bed etc. Welcoming, comfortable and relaxed environment. I would re commend Cocktails a bit rubbish and and food ordered to room service wasn't as described and random
Very modern hotel in agood location near to the beach, shops a good selection of restaurants and public transport links. As a single traveller I found it rather impersonal. I chose the hotel as I am very familiar with the area expecting a quiet location. One night I was kept awake until 2.30 am by a nearby (but not adjacent) karaoke bar which is a considerable problem for the whole area.
This is an excellent resort that I would recommend to others. The staff in particular was first rate.
the location, the staff,the room,the facilities all superb.
If you have kids and want to stay on an hotel that has everything for you and your kids, this is the one. Amazing pools (one with sand), garden to walk and relax and a great place for our kids to play. One thing that i do not like, in this hotel and the other 5 stars hotels, is when we get to the pools, all the sunbeds are with towels and we do not have none where we can lay down and rest. The hotel should have a person to check the sunbeds that have towels but the persons went to their room to relax and remove them so other guests could relax by the pool.
Very relaxing, with everything we needed within the hotel grounds.
everything breakfast fantastic and spa so proffesional cant wait to return but i work on a budget so will only be able to go when rates are good
Reception staff very helpful and friendly. Room very comfortable and room service very much on the ball. Public areas a bit odd - lacking warmth and character,but made up for by the room.
The hotel was modern,well designed and has superb rooms,beds,swimming pools,gardens,spa and location. The staff are generally well trained (with 2 exceptions!) polite,motivated and efficient. The breakfast was excellent and our entire stay was very enjoyable and one of our best ever experiences. The gym was a bit weak in comparison to the rest of the hotel and could have had better weights and better air conditioning
chic graet servive
excellent service, clean, relaxing and comfortable
500m waking to the beach. 500m waking to the center...the best hotel in portugal...
Nice hotel certainly for the price we paid, good service very clean rooms
hotel staff excellent, extremly clean, and would recommend to anyone, if you dont want the husstle and bussle of lots of people, small hotel, but very relaxing and nice they only serve continental breakfast, they will make a small english breakfast if you require, but it would be nice if you had this available, without having to ask.
Friendliness of staff. Proximity to Vilamoura. Value for money Trains going past. Tv & tv reception. Exiting hotel.
The staff and thier willing to help. Only a small thing but the shower was a bit old.
all was very good tv was bad more uk channells needed
Situation Bar service was poor
It is far from sea. There is also train line, just next to the hotel. But the room is rather large and personal was very nice.
good pool and garden, unusual /intresting decor ,staff very friendly and helpful.We always have hire car so good location for us. might be a problem if no car. Breakfast a bit basic,but ok once we got boiling water for tea & coffee.
Hotel is very cheap and its position is strategic if you have a car and you would like to visit Vilamoura and Algarve coast. It is very strange that in a 4 star hotel you do not find in the room the refrigerator. What`s more the breakfast is very low level. Trains and motorway are not impacting to much the noise in the room.
This is a charming hotel and well situated for getting around the Algarve The Railway is behind the hotel and there are quite alot of very fast trains passing so guests should be prepared for the noise. It did not however spoil my stay.
we loved it staff were fantastic dissapointed not to get free upgrade however they presented us with champagne and a cake as it was our wedding anniversary!! no
Tha extra bathing resort they have at the Ocean is marvellous! You write that based on the card number no deposit will be charged but Hilton did this, the next day after I made the reservation they charged the full price onto my card; more than that when I arrived they charged me again the full amount plus deposit and when I checked out they asked me to pay again. This is really upsetting! They said it was due to their old IT sys which I barely believe...
The staff were extremely helpful and mannerly at all times. The cleaning staff were always so polite and respecting your privacy. The rooms were spotless clean. No, I would highly recommend this hotel to anyone.
This new hotel (or renovated) is wonderful with nice rooms and pool area with great service at the beach (free shuttle, chairs and towels). In addition, the buffets (breakfast and dinner) were georgeous - my husband and I have travel quite a few times and would recommend this hotel without any hesitations.
Excellent service, overall cleanliness of all aspects of the hotel
Have stayed here before, is spacious, clean with good rooms, pleasant on the eye, not too far from the main centre of Vilamoura. Not enough english TV channels,also the shop could do with a bit more variety, like bottled drinks, the bar is too formal just to buy say, a bottle of water.
The staff were very accommodating. We had no complaints at all. THe hotel was exceptional in every aspect and we will have no hesitation in returning.
The setting was magnificent the rooms were luxurious and all the services were excellent .
The hotel was everything that we had hoped for and expected from the descriptions. The staff were extremely efficient and friendly, and almost all were completely fluent in English. The tone was set on our arrival, when we were informed that, due to high occupancy, we had been upgraded to a junior suite....the room was fantastic! The pool areas were superb and there was never any difficulty in getting a lounger. Despite the hotel being about 2 miles from both the beach and marina, the courtesy bus service made venturing out beyond the hotel very easy. The breakfast buffet was excellent, with an extensive choice. Only a minor criticism, as the Marina offered more than enough choice, but during our stay, one of the hotel's restaurants was closed, and the other main restaurant offered only a limited choice on the menu.
close to the beach and the marina no
had a very good stay at your hotel staff were always very pleasant ,as I find the portugese people always lovely ... the only thing I can say as a negitive we could not get water ,had to go to the supermarket for it ,thats ok when you have settled in .I think some in the room would be so nice ..
Location is great if you have a sea view. Coffee at breakfast is diabolical, not in keeping with 4 star status.
location helpful staff good breakfast
the tranquil atmosphere, the hotel was beautifu on the sea front and the suite was very comfortable and clean
All aspects of the Hotel were excellent.
the staff are very helpful and friendly the room was lovely we had junior suite a walk in shower would have been nice The overall experience was great just a couple of things that need improving the breakfast was always tepid but a microwave in the buufet area would sort this and the beds are very uncomfortable
Location was perfect, hotel service is 5 star and the breakfast was great! Rooms were dirty! Walls looked liked they hadn't been wiped down in a long time. The carpets on the sides of the bed looked as if they hadn't been washed in years. This is definitely not a 4 star hotel, it's a mediocre 3 at best.
The kindness of the staff
My wife and I spent the first 2 nights of our honeymoon and we could not wish for a nicer start to our married life.
Excellent location close to beach and marina with good value accommodation in clean modern hotel basic facilities in standard room with horrible plastic and barely functioning air dryer stuck on bathroom wall, poor breakfast fare and lack of modern IT facilities e.g Staff could not print out my boarding card from computer because there was no printer attached.