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Comfortable,vere pleasant staff both on desk and dining room. Was unhappy leaving car at the new parking spot.When leaving we were unable to get out ,as people from job centre had parked directly behind us ,and another guest
got drunk fire alarm going of in middle of breakfast
Very large pleasant room with modern decoration. We were there for my friend's wedding which was very well organised. Toilet had not been cleaned and there was no hot water. We also received an alarm call that we had not booked.
it was old and quaint but does need decorating which i believe it is undergoing refurbishment. to noisy being a town centre hotel and the seagulls were very annoying.
excellent hotel recentley refurbished and good sized rooms with great heating A few noisy guests - Xmas party
The room was very spacious, clean and tidy. The restaurant was beautiful and very good value for money. We asked for a double room...when we got there it was two singles pushed together which was quite annoying when trying to sleep. Also, our radiator didn't seem to work.... but everything was fantastic, I would deffinitely use this hotel again!
The lovely old surroundings like a proper old hotel.
good sized rooms with very comfortable bed. very pleasant staff. nice food and would recommend this hotel to other people
friendly staff,good breakfast room smelled of smoke
The staff were very friendly and helpful The decor needs touching up big style but that kind of adds character!
Friendly staff Poor service in restaurant, poor quality of food and incorrect/incomplete order served. Gym facilities excellent, changing facilities dirty
Comfortable, spacious bedroom; bright, clean bathroom, with a large bath and a powerful shower. Situated in green fields, only a mile or two out of Middlesbrough. Good choice of breakfast food. Limited sunshine through the small windows of the Brakfast room.
The restaurant and sports centre are excellent I had to ask on numerous occaisions for the tv to be fixed the phone to be fixed and a lightbulb to be changed. The rooms need to be redecorated to the same standard as the other facilities.
Having access to a 25m pool, sauna and steam room. State of decoration. You could feel all the springs in the mattress
Excellent food and service in the restaurant
Relaxed atmosphere and excellent breakfasts. Mattress in room 107 quite soft!
Great value for money, good breakfast and with a swimming pool. Our room was well cleaned. The place is showing its age a bit and needs a refresh in places. Reception and breakfast room staff are not the most customer focused I have ever met and the place would be much better if this was improved.
Resturant is good.
Parts of bar area and restaurant were too dark. Actually ended up with frosties instead of cornflakes at breakfast, as I couldnt see!
I do like most of the arrangement in total.......Very good yes, There is no fridge in the room for keeping any thing such as water and juice
Room was clean and tidy and quite away from the wedding party. Laura at the reception was very welcoming and polite. The remote for TV didnt work for TV rm 226 (small complaint but annoying none the less) Check out was a nightmare, many guest with complaints and staff didnt seem to know what was happening. The staff booked me out of the wrong room (although room clearly stated on card) and the bills got confused, took her ages to slort this out!!! Bar was small and not enough seats for guests!
The Hotel is ideally situated for exploring the surrounding countryside and is comfortable though the en-suite bathrooms are in need of some refurbishment. Tiling was cracked and grouting in poor condition though kept in very clean condition. The first impression at reception is not as good as it could be as the dark panelling makes it appear a bit gloomy! Some imaginative lighting could make all the difference. We had dreadful weather when we visited and did not get an opportunity to visit the spa which could be made more of a feature for bad weather stays!
Very comfortable - good value for money at the price I paid. Bar staff unable to process simple orders for food in the evening with any degree of competance. I was asked if I was next and having taken my order, the barmaid then proceeded to pour wine for another customer and left the bar to serve them. The barman asked if I would like anything with my meal when serving it. I asked for vinegar but it never appeared. Another guest asked for the Burger meal without cheese and was it was served to him complete with cheese 3 times!
it was comftable and the quality of the rooms were exceptional. very clean.
Second time visit for a two night relaxing break. Found the hotel to be just a good as the first time. Standard room was very spacous and was really a suite with chairs, table and a sofa in addition to the massive, very comfortable bed. Excellenct value from the dinner bed & breakfast deal. At dinner the menu partial al-a-carte, part table de hote. On table de hote you select from dishes printed in bold. The good point is there is then an overall price allowance per head and if you want something al-a-carte you only pay the extra.
excellent hotel, staff very, very nice and very helpfull meal was ok but could have been better, but did not take away from visit
Beautiful building and gardens
Ideal location for our trip, friendly accommodatiing staff. Special offers well worth the money. Heating on 2nd floor was not on in the morning, on an especially cold morning, had to use hair drier to warm room.
the room with jaccuzi was lovely The evening meal
Good location for a business visit and excellent resturant food with reasonable menu and attentive staff. The bathroom was in need of a make over to modern satndards.
Wonderful room with excellent sea view, great staff, superb buffet breakfast, fantastic value for money. Only the weather!
A nice hotel, with pleasant staff and nice location. No bad points worth mentioning
The friendliness of the staff. Food good value
Extremely friendly and helpful staff Very dusty bedroom, no proper shower and electricty went off a couple of times in the morning when I was trying to get ready!
My room was fabulous laid out over 2 storeys
The room was nice a and warm The bar area was a little dated.
The view from the room Only one set of towells and broken hair dryer
On the Seafront, Parking Available, Good Breakfast (And included in the price)
Excellent rooms (I had a double) very good breakfast
Good location, friendly staff. Prefered the food in the Italian restaurant next door.
the rooms were very clean and spacious cooked breakfast was cold
Very enjoyable stay
Great location for night out , great for young clubbers. Food was great. Broken shower,
Lovely and helpful staff. Fantastic location (travel and local amenities wise). It can get rather noisy on a weekend night, but as we were away from the source of the noise it didn't affect us too badly.
It's a nice hotel, recently redecorated in a style in keeping with its origins. Close to the Marina and the centre of town. There is a rooftop restaurant with views over the town and the sea. At weekends, the hotel has a nightclub in the basement, which can be noisy till 4am. There are other nightclubs in the same street.
Helpful staff, nice room, excellent breakfast None
Good competent hotel No bad points
Top hotel , very nice surprise, great restaurant, lovely room and great internet access which was free like all hotel wi fi should be .
The room was really clean especially the bathroom The only fault I could have is the door to the corridor and the corridor itself that my room was in was a bit noisy. Not through people talking but through the floor and the door banging.
Great welcome, fantastic rooms, centrally located
I thought that the hotel was very nice for a Guesthouse type of place - much nicer than the photos lead me to believe. The family room with the adjoining kids bedrooms were ideal. Handy for Seaton Carew, and as a base for visiting other places in the North East.
Comfortable and quiet No dislikes
I only stayed one night but the breakfast was excellent. Traffic noise was slightly disturbing - I was at the front of the building facing the main road.
Facilities, location and excellent breakfast! Room was quite cold, bed not particularly comfortable.
The accommodation in the york hotel was excellent , second to none .
Friendly family run place.
Clean room, good breakfast No evening meal facility, staff not very hospitable
Very good all-round. Only bath - no shower
This guest house is classed as 4*, this is very mis-leading and is not 4* I also booked a twin roon and got a single.
The bed Nothing
Staff attention excellent throughout. Good restaurant. Superb breakfast. Very limited French wine list
The food and service was excellent. The room was clean and comfortable. Extras such as afternoon tea, or wine were a little expensive.
Lovely comfortable stay with pleasant and polite staff nothing was to much trouble would certainly stay here again
Clean, warm and very welcoming - excellent food nothing
relaxed friendly atmosphere, helpful staff, excellent breakfast
the rooms are large and accomidating, with greaat pillows. no seriously great pillows and bedding.
I was only there for a one night , arrived late and left early so didnt see much of it
The staff were very helpful and friendly, even all the room cleaners met us with a cheery "Good morning". The food was excellent and served very hot. Breakfast was magnificent! All was good
Excellent breakfast, good quality evening meals, very relaxing lounges, pleasant and helpful staff. A porter to take bagge to rooms would be helpful. It can be a rather long way to the Woodlands suite.
frendly staff bar a bit expensive compared to local pub prices..... 24 hour food menu could have been a bit better
I loved the swimming pool. I swan every morning. The highlight of the stay. Meals were expensive and would have like something between dinner and snacks unless I missed something.
location, close town centre and Riverside Stadium
staff ,and the whole hotel was good i had to change rooms at 2.30am due to the noise from a nightclub not far from my room .so all in all the hotel was good but the location of my room was very poor.so on that note i would like to request a refund or one free night at one of the other thistles hotels .Thank you
clean room and friendly receptionist thin walls. was woke up at 6.30 am by an inconsiderate guest's alarm going off and off and off....
Location - clean hotel, looks very new
Close to the town Very expensive compared to standard of the hotel
Clean. Modern. Friendly. Spa, Pool, Gym Sauna. Generous Beds. Great Views.
Having to pay for car park
Everything about it! Relaxing and beautiful spa, comfortable spacious room, friendliness and helpfulness of staff. Top marks for everything!
Excellent staff, very comfy room, spa lovely and relaxing. Restaurant very good but expensive.
The staff were extremely helpful and friend and the accommodation was lovely. The food was delicious, well presented and just a little bit different.
friendly staff. great food. rooms were to hot
I found the staff at the desk extremely helpful especially when there appeared to be a mix up
Good service. Nice hotel. Cold night. Should have been extra blankets in the room.
Comfortable spacious room excellent Dinner and Breakfast very well served and presented.Helpful and very pleasant staff. Nothing
easy to find tiny rooms, has not been redocorated in at least 20 yrs, very very basic, over priced
Easy access/good secure parking/good menu/pleasant staff Decor old fashioned/a bit dark and forboding
I wasn't expecting a great deal I have to admit, knowing Middlesborough from a few years ago but I was pleasantly surprised to find The Baltimore to be a really lovely hotel. Clean and spacious and good value for money. Would definitely recommend it to others.
the noise from outside. web site stated rooms had been noise proofed but it was extremely noisy.
Friendly staff A bit noisy at times, because of guests leaving in the middle of the night and therefore not going to bed; i.e. talking rather loudly and pacing their room
Not much. Although good selection of teas and biscuits Dingy, old fashioned.