|"Dry clean and very friendly staff."||(in 65 reviews)|
|""Clean, breakfast included great price.""||(in 47 reviews)|
|"None everything was great!"||(in 17 reviews)|
|"One elevator was not working"||(in 3 reviews)|
|"ice machine (4th floor) inoperable"||(in 3 reviews)|
|"The toliet kept running"||(in 3 reviews)|
|staff was friendly||in 130 reviews|
|breakfast was good||in 108 reviews|
|bed was very comfortable||in 72 reviews|
|good location||in 58 reviews|
|front desk||in 52 reviews|
|room was clean||in 45 reviews|
|everything was great||in 43 reviews|
|sink in the bathroom||in 26 reviews|
|late night||in 25 reviews|
|one elevator||in 24 reviews|
|comfort inn||in 16 reviews|
|ice machine||in 12 reviews|
|raleigh||in 9 reviews|
|toilet ran||in 7 reviews|
|minutes away||in 5 reviews|
|clean and neat||in 4 reviews|
Location, close to restaurants, like able staff. Enjoyed the security guard they had
Thought we had reserved a two bed room, found out it only had one. Staff was able to give us a portable bed.
The breakfast was welcome -- waffles, etc.
Inadequate night staff
The hotel itself is clean and comfortable, and the day staff is fine. All of our problems were with the inadequately trained night staff.
Due to numerous flight delays, we arrived late, around 3 a.m. The only staff there was the night auditor and the security guard. The computers were running nightly reports, so while the night auditor could see our reservation, he apparently lacked either the training or the authority to get us into our already-paid-for room until the reports finished. After waiting in the lobby for a half hour, with a fussy baby, he informed us that the report he had insisted on continuing had just marked us as no-shows, charged us, and canceled our reservation. He then offered to check us in at the walk-in rate, about 50% higher than we had reserved online, in addition to our reservation that had already been charged. After a half hour of arguing, and booking.com customer service attempting to convince him to honor our reservation, he offered us a slightly reduced rate, but still charging us twice. I informed him that I was going to get my attorney (family members staying in the same hotel) to explain his obligations to him. As I was explaining the situation to my family, at 4 a.m., he called my cell phone to inform me that it had been taken care of, and apologized profusely. I don't know what changed, but it was clear that he was not adequately trained in the hospitality industry, and lacked the authority to override his computer system that every desk clerk who has ever checked me in late has either had or not needed. He eventually made it right, but only after making a very long and stressful day even longer and more stressful. On a positive note, everything else was fine. If they'd just keep an actual hospitality worker on staff at night, this would probably be a 5 star review. I hope they don't discipline him for this, because it wasn't his fault. He was just in way over his head.
Overall a good choice
The staff was very responsive and helpful. It was great to breakfast included and there were enough good choices to suit both of us.
The hotel felt a little tired although clean. It is in need of a good overhaul not just a little fixing up here and there especially since it sits right behind an nicely updated Courtyard by Marriott.
"Situated near the airport, this hotel is within 1 mile (2 km) of Duke Raleigh Hospital and Duke university affiliated physicia. Raleigh Flea Market and North Hills Shopping Center are also within 3 miles (5 km). "
based on 492 reviews
Policies vary by room type and provider.
Comfort Inn Raleigh Midtown is located at 1001 Wake Towne Drive in North Hills, 3.5 miles from the centre of Raleigh. North Hills Shopping Center is the closest landmark to Comfort Inn Raleigh Midtown.
Check-in time is 15:00 and check-out time is 12:00 at Comfort Inn Raleigh Midtown.
Yes, Comfort Inn Raleigh Midtown offers free Wi-Fi.
Yes, Comfort Inn Raleigh Midtown offers free parking.
No, Comfort Inn Raleigh Midtown does not offer free airport shuttle service.
Comfort Inn Raleigh Midtown is 9.9 miles from Raleigh Raleigh-Durham. Comfort Inn Raleigh Midtown is 59.3 miles from Fayetteville.
Yes, Comfort Inn Raleigh Midtown has a pool on-site.
Comfort Inn Raleigh Midtown has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.