22 Hill Hotel

This property made a good first impression. The room was clean and comfortable. I liked that there's a coffee machine on every level for guest use. I enjoyed the buffet breakfast - particularly given how expensive food is in Iceland.

If you plan on heading outside Reykjavik during winter, I recommend you DO NOT book this property in advance. Winter weather conditions are extremely unpredictable. Visibility on the roads is often poor. There is one road between Vik and Reykjavik. I found myself caught in a terrible storm in Vik. I was heading back to Reykjavik to stay at this property. I kept them up to date on the events. I received no immediate response. The road was closed for over 24 hours, preventing my arrival. I cancelled the booking the day I was meant to arrive. I requested the property waive the fee - as is apparently common decency and practice. I also checked whether there were multiple rooms already available at the property that night. There were. The following day I received a response from the Front Desk. The hotel refused a refund request, stating they can't take responsibility for the situation. They told me to contact my travel insurer - knowing full well the excess will cost me more than the refund itself. I was disappointed by the lack of consideration offered to me. The response of the team helped me understand that they prioritise money over customer service. Whether my booking was technically "non-refundable" or not, the fact that I was charged for a room, cleaning service and breakfast that was never used is ridiculous. There was no incentive for me to alert the property to the storm, nor to cancel the booking, freeing the room for alternate use. I wasn't asking the property to take "responsibility for the situation". Clearly neither of us were responsible for a storm. I was requesting a refund as a goodwill gesture, given neither of us were at fault. I will not be staying here again. I recommend you consider staying elsewhere. To be honest, the property isn't as central as it appears on the map. I found alternate accommodation right off the Main Street that was even cheaper, more comfortable and more hospitable. I recommend you do the...