Overview

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Hyatt Regency Rochester

125 East Main Street, Rochester, NY 14604, United States
+1 585 546 1234

£104+

Overall guest ratings

7.0/10 Good
Based on 756 reviews

Review highlights

  • 8.4
  • 8.4
  • 5.0
  • 4.9

Good to know

  • Friendly service

Nearby

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    About

    Stay in Grand Style. Enjoy excellent service in downtown Rochester. The Hyatt Regency Rochester has been updated with a sophisticated new look. We are truly the ideal location for your next conference, business meeting, corporate celebration, Wedding reception, social event or a family fun weekend get-a-away. We are minutes from the Strong National Museum of Play, the illustrious Eastman Theatre and adjacent to the Rochester Riverside Convention Center.

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    Hyatt

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Concierge service
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free airport shuttle
    • Pets not allowed
    • Parking (surcharge)
    • Storage available
    • Wedding services
    • Non-smoking rooms available
    • Terrace/Patio
    • Internet
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.0 Good
    Based on 756 reviews
    • 8.4 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
      8.2 "82% found the restaurant service to be one of the best."
      7.1 "Housekeeping was great, according to 71%."
    • 8.4 "Location is great."
      9.4 "94% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "Easily accessible by car, said 100%."
    • 7.1 "Good breakfast."
    • 6.1 "Food is average."
      6.3 "Only 63% were satisfied with the menu."
      6.4 "64% thought the dining experience was appropriate."
    • 5.0 "Average cleanliness."
      4.2 "58% thought it was rather dirty."
      1.0 "Dirty pool, said 90%."
      4.3 "57% said the bathroom was dirty."
    • 4.9 "Rooms are not good."
      2.2 "78% thought they were poorly maintained."
      3.3 "67% complained about the bathroom."
      1.0 "For 90%, the rooms looked old."
      0.4 "96% found problems with the furniture."
      2.0 "80% had problems with the shower."
      1.1 "Air conditioning was criticized by 89%."
      1.3 "87% thought the tv was sub-standard."
      4.3 "57% said the bathroom was dirty."
    • 4.3 "Not very comfortable."
      2.2 "78% thought it was too noisy."
      1.1 "Air conditioning was criticized by 89%."
    • 3.8 "Bad amenities."
      3.9 "61% thought the building wasn't nice."
      2.8 "For 72%, the lobby entrance was sub-standard."
      1.7 "83% thought the facilities needed updating."
      0.9 "91% complained about the elevator."
    • 3.7 "Vibe wasn't good."
      1.4 "86% criticized the unstylish hotel."
      2.8 "For 72%, the lobby entrance was sub-standard."
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    Overall rating

    6.8 Good
    Based on 347 reviews
    • 8.3 "Great service."
      9.2 "92% found the staff to be very friendly."
    • 8.0 "Location is great."
    • 7.1 "Good breakfast."
    • 6.3 "Food is average."
    • 5.9 "Average value."
      6.6 "Breakfast prices were ok, according to 66%."
    • 5.0 "Rooms are ok."
      3.3 "67% complained about the bathroom."
      1.0 "Air conditioning was criticized by 90%."
    • 4.6 "Not very clean."
      3.6 "64% thought it was rather dirty."
    • 4.2 "Not very comfortable."
      2.2 "78% thought it was too noisy."
      1.0 "Air conditioning was criticized by 90%."
    • 3.7 "Vibe wasn't good."
      1.2 "88% criticized the unstylish hotel."
    • 3.3 "Bad amenities."
      3.3 "67% thought the building wasn't nice."
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    Overall rating

    6.7 Good
    Based on 272 reviews
    • 8.4 "Location is great."
    • 8.4 "Great service."
      7.0 "70% said the reception staff was great."
    • 6.9 "Breakfast is mediocre."
    • 6.1 "Food is average."
    • 5.8 "Average value."
    • 4.6 "Not very clean."
      4.9 "51% said rooms were dirty."
    • 4.1 "Rooms are not good."
      4.9 "51% said rooms were dirty."
      2.5 "75% thought they were poorly maintained."
      3.1 "69% complained about the bathroom."
    • 4.1 "Not very comfortable."
      1.9 "81% thought it was too noisy."
    • 3.5 "Vibe wasn't good."
      1.4 "86% criticized the unstylish hotel."
    • 3.4 "Bad amenities."
      3.4 "66% thought the building wasn't nice."
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    Overall rating

    5.7 OK
    Based on 105 reviews
    • 8.2 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.0 "70% said the reception staff was great."
    • 5.7 "Food is average."
    • 4.4 "Rooms are not good."
      1.8 "82% thought they were poorly maintained."
    • 4.0 "Not very comfortable."
    • 3.8 "Bad amenities."
      3.6 "64% thought the building wasn't nice."
    • 3.7 "Vibe wasn't good."
      1.2 "88% criticized the unstylish hotel."

    Overall rating

    7.7 Good
    Based on 30 reviews
    • 8.6 "Location is great."
    • 8.4 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 5.1 "Rooms are ok."
    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly service"
    data provided by TrustYou

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