Overview

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Hyatt Regency Rochester

125 East Main Street, Rochester, NY 14604, United States
+1 585 546 1234

£106+

Overall guest ratings

6.8/10 Good
Based on 709 reviews

Review highlights

  • 8.2
  • 8.2
  • 4.9
  • 4.4

Good to know

  • Friendly service

Nearby

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    About

    Stay in Grand Style. Enjoy excellent service in downtown Rochester. The Hyatt Regency Rochester has been updated with a sophisticated new look. We are truly the ideal location for your next conference, business meeting, corporate celebration, Wedding reception, social event or a family fun weekend get-a-away. We are minutes from the Strong National Museum of Play, the illustrious Eastman Theatre and adjacent to the Rochester Riverside Convention Center.

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    Hyatt

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Concierge service
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free airport shuttle
    • Pets not allowed
    • Parking (surcharge)
    • Storage available
    • Wedding services
    • Non-smoking rooms available
    • Terrace/Patio
    • Internet
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    6.8 Good
    Based on 709 reviews
    • 8.2 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.0 "70% said the reception staff was great."
      8.3 "83% thought the service was very professional."
      7.9 "79% found the restaurant service to be one of the best."
    • 8.2 "Location is great."
      9.0 "90% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "Easily accessible by car, said 100%."
    • 6.5 "Breakfast is mediocre."
      6.2 "Breakfast prices were ok, according to 62%."
    • 5.3 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
      5.0 "50% thought the cleanliness of the hotel was average."
    • 4.9 "Rooms are not good."
      1.7 "83% thought they were poorly maintained."
      3.5 "65% complained about the bathroom."
      1.8 "For 82%, the rooms looked old."
      0.5 "95% found problems with the furniture."
      3.8 "62% had problems with the shower."
      1.1 "Air conditioning was criticized by 89%."
      4.3 "57% said the bathroom was dirty."
      1.7 "83% thought the tv was sub-standard."
    • 4.4 "Bad amenities."
      4.4 "56% thought the building wasn't nice."
      3.1 "For 69%, the lobby entrance was sub-standard."
      1.3 "87% thought the facilities needed updating."
      0.8 "92% complained about the elevator."
    • 4.0 "Not very comfortable."
      1.9 "81% thought it was too noisy."
      1.1 "Air conditioning was criticized by 89%."
    • 3.9 "Vibe wasn't good."
      1.8 "82% criticized the unstylish hotel."
      3.1 "For 69%, the lobby entrance was sub-standard."
    • 2.9 "Disappointing internet connection."
      3.3 "67% said the wifi quality was bad."
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    Overall rating

    6.7 Good
    Based on 326 reviews
    • 8.1 "Great service."
      9.1 "91% found the staff to be very friendly."
    • 7.9 "Good location."
    • 6.5 "Breakfast is mediocre."
      6.1 "Breakfast prices were ok, according to 61%."
    • 5.6 "Average value."
      6.1 "Breakfast prices were ok, according to 61%."
    • 4.8 "Not very clean."
      4.3 "57% thought it was rather dirty."
    • 4.7 "Rooms are not good."
      3.6 "64% complained about the bathroom."
      1.0 "Air conditioning was criticized by 90%."
    • 4.1 "Vibe wasn't good."
    • 3.9 "Bad amenities."
      3.8 "62% thought the building wasn't nice."
    • 3.8 "Not very comfortable."
      1.9 "81% thought it was too noisy."
      1.0 "Air conditioning was criticized by 90%."
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    Overall rating

    6.7 Good
    Based on 255 reviews
    • 8.2 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
    • 8.2 "Location is great."
    • 6.5 "Food is average."
    • 6.2 "Breakfast is mediocre."
    • 5.3 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 5.2 "Pool is mediocre."
    • 4.6 "Rooms are not good."
      1.8 "82% thought they were poorly maintained."
      3.4 "66% complained about the bathroom."
    • 4.0 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
    • 3.9 "Not very comfortable."
      1.6 "84% thought it was too noisy."
    • 3.8 "Vibe wasn't good."
      2.2 "78% criticized the unstylish hotel."
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    Overall rating

    5.6 OK
    Based on 85 reviews
    • 8.0 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
    • 6.3 "Food is average."
    • 4.7 "Rooms are not good."
      1.5 "85% thought they were poorly maintained."
    • 4.2 "Bad amenities."
      4.2 "58% thought the building wasn't nice."
    • 3.7 "Not very comfortable."
    • 3.7 "Vibe wasn't good."
      1.5 "85% criticized the unstylish hotel."

    Overall rating

    7.0 Good
    Based on 42 reviews
    • 8.3 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 8.2 "Location is great."
    • 5.1 "Rooms are ok."
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly service"
    data provided by TrustYou

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