Pros: The Hertz staff was friendly and helpful.Cons: It was all fine and I have no suggestion for improvement.
2.0 Mediocre27 May 2021
Pros: NothingCons: The counter was closed so I couldn’t get my car. Thankfully enterprise was open and helpful
6.0 Good17 May 2021
Pros: Clean vehicle.Cons: The car we were given had an expired inspection sticker. It was also difficult to pick up. Location did not answer 4 phone calls and ended up taking an hour to find their desk.
6.0 Good16 May 2021
Pros: Friendly fast staff. Car was great except for one glaring issue that wasn’t the car’s fault, see below.Cons: Someone smoked a carton of cigarettes in this car and attempted to cover it up with Axe Body Spray. I learned of this when I started my seven hour trip to DC. I coughed and sneezed for the first hour until the cilia in my throat, mouth, and nose got enough of a coating to stop reacting. My face acquired a greasy film that required vigorous washing upon my arrival in DC. The car was awesome, but that smoke was terrible.
2.0 Mediocre1 May 2021
Pros: The staff was okay.Cons: The vehicle was very dirty - dog hair, grass, and crumbs all over. It also didn’t look as if the tank was completely full. I didn’t see the condition of the car in the dark parking garage. When I got home to pack the car - in a big hurry to get on the road - I saw the state of the vehicle. I didn’t have time to clean it before packing it to leave. It was really disappointing. I took pictures of the interior and exterior (dry bugs all over windshield) - and also a picture of the gas level. I busy moving my daughter out of state and haven’t had time to contact Hertz yet. Will likely not use Hertz again in the future.
10.0 Excellent26 Apr 2021
Cons: Nothing... very pleased w experience
9.6 Excellent19 Oct 2020
Pros: yesCons: Toyota corollas are rather cozy for a 3000 mile trip. Next time we will get a bigger car. Not the fault of Hertz.
10.0 Excellent13 Sep 2020
Pros: Staff at pick up was easy and very friendly.Cons: The drop off on the locations off day could be better. The key drop off was a slot in the door with no cover and I could see all other keys dropped off. Anyone could have used a hanger or long item to grab any set of keys to take a return rental. Need to make it so you can’t see in with a sleeve not letting anything to be removed once put in.
10.0 Excellent11 Sep 2020
Pros: Everything was easy. I will definitely use them again.Cons: Everything was great.
Pros: The company is short staffed although the pick up location gal took care of me over phone calls interrupting her.Cons: The vehicle that I had had a slipping transmission and needs attention. I told the girl at drop off but she was too busy to care.
2.0 Mediocre11 Mar 2021
Pros: Staff at drop off were friendlyCons: Gave me a truck instead of a car and said if I wanted a car (which I reserved) I'd have tonoayb$15 more a day because they were out of compact and economy. Zero trunk and a high step for my elderly mother plus terrible gas mileage. Terrible service.
10.0 Excellent19 Feb 2021
Cons: Have Bluetooth available in the car. In my car Bluetooth was unavailable or blocked. I cannot register my phone. There were many other phone from previous users registered.
8.0 Excellent20 Jan 2021
Cons: State inspection decal 3 months out of compliance.
4.4 Okay30 Dec 2019
Cons: Car was filthy inside and out. Super disappointing. My coat and the kids coats got dirty due to the car being in such poor shape. Additionally, that model of Ford is slow to respond and not a smooth ride. Will not rent again.
4.0 Okay20 Nov 2019
Pros: Staff was friendly enough, but not very helpful. I ordered a premium car with enough space for 3 suitcases, didn’t get that. He said that’s all I got. When I suggested another vehicle I was told it would be $60 more. Definitely felt taken advantage of and did not get what I paid for. Uncomfortable ride to New York.Cons: They could have given me what I ordered or upgraded me at no charge.
10.0 Excellent30 Sep 2019
8.0 Excellent13 Sep 2019
Cons: The car was dirty on the outside. The agent in Rochester was very helpful.
Cons: The day started off a little shaky. They could not get the safe open that had the keys for all the cars. They did call to say there was a small problem. It ended up only being a 20 minute delay. The customer service was friendly and polite. I would recommend enterprise and this location.
10.0 Excellent2 Nov 2020
Pros: Fast and professional service. Great car.
10.0 Excellent11 Sep 2020
Pros: Got an amazing deal on a chevy tahoo rental. Then they were all out so we got upgraded to a 12 passenger van at no additional cost. It was amazing.Cons: Nothing. Pick up was quick. Drop off was quick. Free upgrade was amazing. This was a perfect experience.
10.0 Excellent26 Aug 2020
Pros: Yes, staff was great, and did a great job with curbside pickup/returns related to COVIDCons: Nothing. Friendly and efficient staff. Process simple. Great choices in vehicles. Would highly recommend.
3.2 Mediocre24 Aug 2020
Pros: NothingCons: The vehicle I ordered was not available, I was offered a different vehicle at a higher rate, no other options were available to me. For the vehicle I picked up was dirt and had a very strong order of marijuana.
10.0 Excellent19 Jul 2020
Cons: Went through the car with me. It did a lot of great things a have never seen.
10.0 Excellent14 Jul 2020
Pros: The staff was very accommodating and helpful.
9.6 Excellent29 Jun 2020
Cons: Interior was about 95 percent clean but that may be a result of COVID-19. Overall I was satisfied with the choice of vehicle.
2.0 Mediocre10 Sep 2018
Pros: N/ACons: There was no car upon arriving at enterprise
9.6 Excellent12 Jul 2018
Helpful and friendly staffPros: Customer service was great - no issues with the car. It had some minor wear and tear on the outside, but they took note before we drove off. So close to the airport - overall savings was well worth the cost of a Lyft to get there.
Pros: The staff exceeded my expectations...we were late to the mall location and he calmed me down reopened the mall gate for me to enter...and had nothing but kind words to share with me as he obtained a rental car for me...Bravo!Cons: Nothing...thank you sir...your customer service is second to none...
4.8 Okay16 Aug 2020
Cons: The car got a flat tire half way through the journey and it was supposed to have a spare tire under the car but it was missing.
7.6 Good3 Feb 2020
Cons: Drop had issues and couldn’t use their handheld devices. I had to go in and get checked back in myself.
3.6 Mediocre12 Dec 2019
7.2 Good29 Jul 2019
Pros: The car was a very nice car, clean and new, drove well. Dropoff at the Pittsburgh airport was very easy.Cons: The pickup location at Jefferson in Rochester was hard to find, and I couldn't figure out how to get through the phone system to talk to the person at the office to get more detailed directions. Representative could have been more informative about terms and where the car actually was.
8.4 Excellent22 Jul 2019
Pros: accommodating and good valueCons: Gas mileage and appearance of car were excellent. Very tight and cumbersome getting in and out of the car.
2.0 Mediocre24 Jul 2018
the location was closed!Pros: nothingCons: the location kayak sent us to was closed!!!!
4.4 Okay4 May 2018
Avis Bait and SwitchCons: Avis did not have the car class that was confirmed in the reservation available -- in fact, they had no cars, only SUVs and a van. We had confirmed the reservation for a premium and without an upcharge only an SUV was available which was unsuitable for the event we were attending. We had no other choice but to upgrade to a van for an extra $100 or leave without a large enough vehicle. We should have walked away instead of agreeing to the extra expense. Avis will not consider any sort of refund for the extra charge which is very disappointing. Obvious bait and switch tactic and very unprofessional. In the future there are many other rental agencies to consider other than Avis.
2.0 Mediocre8 Jan 2018
Pros: The sales agent was accommodating.Cons: The counter was busy and I found it tiresome to wait around to get some unresolved questions. The SUV that I rented appeared to be fine however there was windshield wiper fluid. It was totally empty. I reported this to the agent in Buffalo who tried to convince me that it was frozen. That was the reason given. This is the way they justified the fact that they didn't have fluid. Totally unacceptable given the conditions that I had to drive on in the winter storm.
4.0 Okay31 Dec 2017
Cons: Car had no windshield wiper fluid and was dangerous to drive in the snow
Cons: At airport, no shuttle to off site rental car place. Called 1-800 # customer service to have them get a hold of somebody at offsite Alamo for a shuttle. Customer service agent did call the offsite place and said nobody was answering left a message with my contact # for them to get a hold of me and I still, to this day, Never received a call. It’s been 4 days.
10.0 Excellent12 Feb 2020
Pros: The manager when we picked up the vehicle was extremely helpful. He personally got our vehicle, warmed it up as it was 16 degrees and loaded our luggage for us. He really went above to assist us.Cons: Alamo needs to correct their automated answering messages as they do not direct customers correctly. Was not able to get to a real person, messages sent you in a circle and then disconnects.
9.2 Excellent6 Feb 2020
Pros: YesCons: The drop shuttle was not there at 4am to take me to the airport. I had to call a Lyft.
8.8 Excellent28 Jan 2020
Cons: place to leave car
4.8 Okay30 Jul 2017
OK, but don't get a flat tire!Pros: proximity to airportCons: was in emergency situation and was met with indifference. luckily, the kindness of strangers prevailed.
8.0 Excellent12 Jul 2017
Pros: Rental agent very personable and friendly
9.2 Excellent19 Oct 2016
easyPros: picking up and just walking out, no over inspection of the car- drop off is so quick and easy with no one picking over every inch
10.0 Excellent7 Sep 2016
Pros: gas mileage and extra room
10.0 Excellent24 Jul 2016
Thanks for askingPros: Nice car, great price and good service.
Pros: I cancelled the reservation and Dollar advised me to contact Expedia for my refund. When I contact Expedia they don't recognize the confirmation number, email address or credit card number that I used. Without any of those I can never get to speak to a live person.Cons: See above
4.0 Okay14 Mar 2021
Cons: Vehicle was undersized. I was promised “similar to Rogue” - I got a Kicks!
10.0 Excellent10 Dec 2020
Cons: When you book a car online is one price and when you go to pickup the car in the counter the price change is more high
10.0 Excellent14 Oct 2020
Pros: This was fast and easy! From pick up to drop off no hassle! Thank youCons: Nothing! This company was great!
2.0 Mediocre25 Aug 2020
Pros: N/ACons: I had to cancel my trip because of COVID and I wasn't even able to get my money back. Ridiculous.
6.0 Good1 Aug 2020
Cons: Similar vehicle not available. Unexpected addl charges.
10.0 Excellent22 Mar 2020
Pros: Very friendly staff. Ease of picky and drop off.Cons: The local phone number should be more visible or available in the materials.
10.0 Excellent30 Jan 2020
Pros: The price was good, staff was friendly, service was fast, and location was convenient.Cons: Nothing could have been better. Perfect.
10.0 Excellent27 Jan 2020
Pros: The counter clerk added taxes at the airport in addition to the rental cost which was paid in full in advance. I didn't expect it. I thought that it was fully paid for.Cons: When I returned the car, I had to note the mileage on the car and note the gas level and then take the key to the airport counter clerk to confirm. I had to wait inline for more than 30 minutes, time I didn't budget for.
With a hire car you can drive from Rochester, NY to numerous attractions such as the Strong Museum and Seabreeze Amusement Park. Nearby cities including Buffalo, Geneva, and even Toronto, Canada can be easily reached by car. In less than two hours you can also drive to Niagara Falls, a hot tourist spot in both the United States and Canada.
Renting a car at Rochester International Airport is a necessity because the bus routes are limited in and around the city. Extremely convenient, its hire car station is right by the baggage claim, making it fast and easy for you to pick up both your luggage and car within minutes. Several hire car agencies are stationed here including Enterprise, Hertz, and Budget.
There is an inner loop that goes around the downtown area and connects to popular local sights like the sports arenas or museums. There is also an outer-loop that connects to state routes I-390 and I-590. Overall, driving around Rochester is pretty smooth and there is not a lot of traffic. However, in the winter months traffic can slow down because of snow and ice.
There is a rush hour in Rochester but it is minimal. The inner-loop, although it makes getting around town easier, can get a little congested during peak hours. This includes weekday mornings from 7 a.m. to 8:30 a.m. and in the evenings from 4:30 p.m. to 6 p.m. So just plan to add 10 to 20 minutes to your drive if traveling during these hours.
25% of our users found a car hire in Rochester for £26 or less
Book your car hire in Rochester at least 1 day before your trip in order to get a below-average price
Intermediate car hires in Rochester are around 59% cheaper than other car types, on average
FAQs about car rentals in Rochester
Some car hire companies in Rochester which have updated their car rental health and safety policies due to COVID-19 to make sure vehicles are clean and disinfected include Budget, Avis and National
On average a hire car in Rochester costs £30 per day.
Based on ratings and reviews from real users on KAYAK, the best car hire companies in Rochester are Alamo (8.5, 102 reviews), Enterprise (8.4, 145 reviews), and Hertz (7.9, 212 reviews).
The average price of fuel in Rochester is £2.53 per litre over the past 30 days. Filling up a tank of fuel costs between £30 and £40, depending on the car size.
Car hire companies onsite at Greater Rochester Intl airport include Budget, Avis and National.
Car hire companies that offer shuttle or pick-up services from Greater Rochester Intl airport to off-airport locations include Budget, Avis and National.
A Economy car hire in Rochester costs £24 per day, on average.
A Intermediate car hire in Rochester costs £17 per day, on average.
A Luxury car hire in Rochester costs £60 per day, on average.
In Rochester, cars are most frequently hired at Avis 1200 Brooks Avenue (3 miles from city centre).
On average hiring a car in Rochester costs £210 per week (£30 per day).
On average a car hire in Rochester costs £902 per month (£30 per day).
Any hire car will suffice for your drive around Rochester. However, if you’re visiting here in the winter, you’ll definitely want a car with front-wheel or four-wheel drive because of the risk of snow and ice. Additionally, ensure that the car has good snow tires and winterized windshield wiper blades to prevent snow and ice buildup.
On residential streets throughout Rochester, the speed limit is 30 mph. When traveling on main streets, you can increase your speed to a maximum of 55 mph. On highways that service Rochester, such as 104 or Interstate 490, motorists can go as fast as 65 mph.
Petrol prices in Rochester are at about $2.70/gallon right now. This is a little lower than both the state of New York and the average for the rest of the United States. Petrolprices in Rochester tend to cost more during the holidays, especially over Memorial Day, Labor Day, and 4th of July weekends.
There are many places to park in downtown Rochester, including city-operated parking lots and garages. They are quite reasonably priced; you can park in many of these lots for as low as $1 to $6/day. Parking is also convenient around Frontier Field and the Blue Cross Arena at the War Memorial. Park and walk around downtown to visit its boutiques and shops.