Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
10.0
Views of the marina were wonderful, staff was helpful
review from KAYAK -
10.0
Nice comfortable room. Great location. Enjoyed everything
review from KAYAK -
8.8
Grounds were well kept on this island themed resort. Staff were extremely friendly and helpful, really made you feel like a welcomed guest. Rooms were spacious and comfortable but needs a little maintenance. We had wall paper peeling in some areas and we found some items in a cabinet left from previous guests.
review from KAYAK -
10.0
Went to see a concert at Humphreys and the customer service and location were great all around....... I'll be back.
review from KAYAK -
10.0
Killer desk staff. Highly accommodating ..great rooms, happy family.... Didn't want to leave Having to move out
review from KAYAK -
10.0
I had to work in San Diego so I decided to take my family. I chose Humphreys for its location and amazing reputation for music. It turned out to be exactly what we needed plus a beautiful room overlooked the harbor... The kids loved the talking parrots and the pool...
review from KAYAK -
5.4
Really pretty location and views. Process of getting in and out was awesome. Also very cute rooms. The Ac wasn't working at first (was fixed later), our bed was extremely hard and uncomfortable, extremely noisy in the morning, and ceiling was ugly.
review from KAYAK -
10.0
Everything was great!
review from KAYAK -
7.7
It's good overall, nice location and near the harbor Sink in the bathroom smells bad, needs to be cleaned.
review from KAYAK -
10.0
We loved the large room, the location and all that it had to offer. the $10 you pay each day for wifi and the $14 for parking each day.
review from KAYAK -
4.8
Shelter Island is beautiful, the concert area in very nice, and the live music was pleasant. The room itself had a nice, large TV and new amenities. The shower had good pressure and the restroom was clean and large. The bed was HORRIBLE. It was extremely loud and springy, and uncomfortable. There is a ridiculous $10 "resort fee" AND a $15 parking fee on top of that! The staff was generally okay, but the manager was unpleasant and unsympathetic: I had called ahead to try and see if we could check-in 2 hours early. The staff member was able to accommodate our early check-in by giving us a small upgrade in room (premier no-view to premier with view). I thanked the staff member and was very pleased. HOWEVER, once we got there on the day of our check-in we were attended by a manager who quickly informed us that she had not 'approved' the upgrade and therefore could not check-in for another hour. She also made sure to tell us that she knew we made our reservation online (something she apparently looked down on) and that there actually were several vacant rooms at the time we arrived, but would still have to wait an hour. That was downright rude.
review from KAYAK -
10.0
Our room was so close to the venue.... Some parts of the hotel were dated but it actually played into the charm of the hotel and venue... Not for everyone bout it was great if you are seeing a show or want to be close to Shelter Island and Point Loma.
review from KAYAK -
10.0
The rooms are always in top condition. The pool area feels like Hawaii, the parrots and koi fish are a nice touch. The restaurant prices are reasonable for breakfast at such a nice venue. Many great placed to eat within walking distance. They are remodeling the rooms along the back, but even our room was so nice that I feel that it didn't need a remodel. The construction noise is minimal and not a problem.
review from KAYAK -
4.5
There was a lack of organization. We were assigned occupied rooms twice. The final room assignment needed housekeeping before we could settle in. The walls were extremely thin resulting in disturbingly loud night time noise. The carpeting was very old and smelled stale. As a result we never felt comfortable in this room.
review from KAYAK -
7.0
The location. We did not appreciate the "Resort Fees" It's a rip off. They are trying to pass on their cost to doing business to the customer. We had it removed. I am getting sick of these type of charges. I will not go their again if the "Resort Fees" are in place, nor any other accommodation that try the rip off. In the years past, I favored Half-Moon. When they appreciated the customer and didn't try tricks. PS We were not notified in advance of the charges. That's sneaky. I wonder why? Take a guess.
review from KAYAK -
2.6
The concert was good, but fold up seats jammed together too close. I booked a king premiere room months before our stay. Put into a queen. The carpet outside the bathroom on both sides was soaked from leaking shower or air conditioner. Patio had a "view" of the parking lot. Staff totally did not care, manager said room times booked are not guaranteed. I showed them the copy of the internet page that said "king premiere." So sorry they said, but it was not believable.
review from KAYAK
-
10.0
Views of the marina were wonderful, staff was helpful
review from KAYAK -
10.0
Nice comfortable room. Great location. Enjoyed everything
review from KAYAK -
8.8
Grounds were well kept on this island themed resort. Staff were extremely friendly and helpful, really made you feel like a welcomed guest. Rooms were spacious and comfortable but needs a little maintenance. We had wall paper peeling in some areas and we found some items in a cabinet left from previous guests.
review from KAYAK -
10.0
Went to see a concert at Humphreys and the customer service and location were great all around....... I'll be back.
review from KAYAK -
10.0
Killer desk staff. Highly accommodating ..great rooms, happy family.... Didn't want to leave Having to move out
review from KAYAK -
10.0
I had to work in San Diego so I decided to take my family. I chose Humphreys for its location and amazing reputation for music. It turned out to be exactly what we needed plus a beautiful room overlooked the harbor... The kids loved the talking parrots and the pool...
review from KAYAK -
10.0
Everything was great!
review from KAYAK -
10.0
We loved the large room, the location and all that it had to offer. the $10 you pay each day for wifi and the $14 for parking each day.
review from KAYAK -
10.0
Our room was so close to the venue.... Some parts of the hotel were dated but it actually played into the charm of the hotel and venue... Not for everyone bout it was great if you are seeing a show or want to be close to Shelter Island and Point Loma.
review from KAYAK -
10.0
The rooms are always in top condition. The pool area feels like Hawaii, the parrots and koi fish are a nice touch. The restaurant prices are reasonable for breakfast at such a nice venue. Many great placed to eat within walking distance. They are remodeling the rooms along the back, but even our room was so nice that I feel that it didn't need a remodel. The construction noise is minimal and not a problem.
review from KAYAK
-
7.7
It's good overall, nice location and near the harbor Sink in the bathroom smells bad, needs to be cleaned.
review from KAYAK -
7.0
The location. We did not appreciate the "Resort Fees" It's a rip off. They are trying to pass on their cost to doing business to the customer. We had it removed. I am getting sick of these type of charges. I will not go their again if the "Resort Fees" are in place, nor any other accommodation that try the rip off. In the years past, I favored Half-Moon. When they appreciated the customer and didn't try tricks. PS We were not notified in advance of the charges. That's sneaky. I wonder why? Take a guess.
review from KAYAK
-
5.4
Really pretty location and views. Process of getting in and out was awesome. Also very cute rooms. The Ac wasn't working at first (was fixed later), our bed was extremely hard and uncomfortable, extremely noisy in the morning, and ceiling was ugly.
review from KAYAK -
4.8
Shelter Island is beautiful, the concert area in very nice, and the live music was pleasant. The room itself had a nice, large TV and new amenities. The shower had good pressure and the restroom was clean and large. The bed was HORRIBLE. It was extremely loud and springy, and uncomfortable. There is a ridiculous $10 "resort fee" AND a $15 parking fee on top of that! The staff was generally okay, but the manager was unpleasant and unsympathetic: I had called ahead to try and see if we could check-in 2 hours early. The staff member was able to accommodate our early check-in by giving us a small upgrade in room (premier no-view to premier with view). I thanked the staff member and was very pleased. HOWEVER, once we got there on the day of our check-in we were attended by a manager who quickly informed us that she had not 'approved' the upgrade and therefore could not check-in for another hour. She also made sure to tell us that she knew we made our reservation online (something she apparently looked down on) and that there actually were several vacant rooms at the time we arrived, but would still have to wait an hour. That was downright rude.
review from KAYAK -
4.5
There was a lack of organization. We were assigned occupied rooms twice. The final room assignment needed housekeeping before we could settle in. The walls were extremely thin resulting in disturbingly loud night time noise. The carpeting was very old and smelled stale. As a result we never felt comfortable in this room.
review from KAYAK -
2.6
The concert was good, but fold up seats jammed together too close. I booked a king premiere room months before our stay. Put into a queen. The carpet outside the bathroom on both sides was soaked from leaking shower or air conditioner. Patio had a "view" of the parking lot. Staff totally did not care, manager said room times booked are not guaranteed. I showed them the copy of the internet page that said "king premiere." So sorry they said, but it was not believable.
review from KAYAK
_S-image.jpg?crop=true&height=500&width=1004)
