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I liked best during my stay: all staff was trying to serve and help in a professional way that I have never seen before, simply they are very helpful and polite
The staff was very friendly trying their best to please their Guests in well behaved manner. This indicates that they well trained to do so and also it is the culture of the in house to achieve customer satisfaction. Trivial incident, we attended an evening event (Bedouin Night) which was not at Renaissance standard (This excludes the folkloric Tanoura the actor was so good and also the food).
climate bathroom and boring menus
We enjoyed the swimming pools and beach area and loved the garden setting and look of the resort. The family suite was very comfortable and the staff were very friendly and generally very helpful. As a family with two children including a baby we found it difficult negotiating the steps every day with a pram especially at night - as the resort caters to families we would have expected ramps to access all areas not just some areas. The family suite contained a lovely kitchen but was totally empty of plates, cutlery etc which seemed a bit strange.
The price was great for a short stay. The hotel has a nice location on the water. You can rent snorkel gear, get in the water at the hotel, and see amazing Red Sea aqua life.
Breakfast, location, facilities, organised, cleaniness, flexibility of front desk: on day 1 were not able to give us the room we booked but after the first night booked us into a familiy suit, bigger what we booked Limo service poor, hagging by spa staff on the beach, Aqua Bar has some constant noise from underneath the pesestrian bridge (pumps?), disco at nearby lighthouse noisy (not every night though), food tend to be overpirced and boring at hotel restaurants
Underwater beauty, position, facilities. It took 45 minutes to check-in for two families at 2 AM, where nobody other than us, with 3 front desk members available. Yet another 30 minutes for the additional bed arrangement.
Lovely location and grounds, spacious rooms, with good onsite options of recreation - snorkelling, diving and parasailing, decent choice of restaurants can be more professional on offsite tour arrangements - such as glass boat rides on naama bay (our driver was late by 30 minutes to pick us), and Mt Sinai climb at night (the guide turned up without any lights!). The shuttles to Naama bay needs to be hourly and complimentary.
I want to say that when we arrived to hotel there was only 1 room for us instead 2 reserved rooms. And i had no notification about it before!
Location I did not like the value for the money I paid. It was supposed to be a delux sea view room. There was nothing delux about it; and the sea view ... yes, I got a picaboo sea view, certainly not worth almost $200 per night. I also did not like that, when I was checking out, the receptionist tried to shortchange me for LE 100.
god location. Excellent breakfast. none
Great location, within walking distance of everything. The private beach was awesome. The staff were excellent and very helpful. We arrived very early for our check-in and they were nice enough to let us check-in early. No.
the friendly and warm attitude of the staff
Big & relaxing swimingpool Long distance between the reception area & the rooms & no elevators.
the warm and friendly attitude of the staff
i like the (Tikiya) its a place on the beach side were you can have shisha and watch the nice programs they do i tried the Italian restorant but i didnt like it
Good atmosphere. Nice beach with beach chairs and good service. The coffee was not good (Nescafe instead of fresh coffee). The water in the swimming pool was colder than the sea.
nice garden view , great time at the swimming pool
They do not have a kids club and our room did not get cleaned until after 7 PM and we had to make the request.
Lovely hotel, great staff, good location, really quiet. I would have liked the mountainside hotel to have a place to shower if you do not leave until later on and there is not the availablilty to have a late check out.
I loved this hotel...they had great staff serice and i loved the pools....My family and I did not want to stay here but my mom got it the rooms for us and after one day we loved it...my kids enjoyed it more than i did! But we had a waiter who was quit a snob other than that i loved it! But the bed was very uncomfortfulable...it was a great value of money and it was an excellent location!
The Breakfast Buffet, long walk to the room, including some stair. When we get to the room we found that there is no sea view. After 5 min in the room the front desk call that he dont charge the rate correctly, then I claim for the sea view and he insist is the same rate for the room we were in. However I choose to move to the sea view room, just to find it was an old room that has not been well mantained. The key does'nt work,even it was changed. The bathroom has fungus between the cracks.Ask for early checkout refund promise was given, hardtime getting $ back
only the location, i did not like the hotel services at all, too lazy and short staf to serve all the guests yes, i was waiting for 2 hours to get my bags from the hotel gate, 2 hours and half to get my extra bed, 3 hours to get an extra pilow
I did liked the pool bar and the restaurant at the 1st floor. The room was assigned to me was near to the back yard of the Bodda bar and noisy.
The location is fantastic. It is in the heart of Naama Bay, which makes it close to all the shops, cafés & restaurants. The staff at the reception were not very friendly and they were very slow in the check-in process.
I can stay there again, but the service was horrible. I can stay there again, but the service was horrible.
the reception guys are the worst they dont have any experience i bet they used to work in supermarket, i stayed there for 7 nights
Everything! The staff were amazingly helpful and friendly. Well spoken in English and always willing to accommodate any needs even if it's an extraordinary request! One of the best hotels I stayed in. Location is is perfect and near to many attractions like Genena city, Naama beach, soho square is 10 min with taxi. Fantastic beach. Great restaurants and animation team. Overall wonderful experience. We were 2 mates traveling together and fitted in well. Nothing!
the spa,the design of the hotel,the breakfastand the staff are friendly the beach is small and the sea sports were expensive compairing with other hotels
It is avery good hotel for for a family it fit all ages . The food is not bad but it is not so good .
Great scenery, beautiful weather and nice location.
everything is fantastic when i the currency prices exchange make me pay more than booking site. i should pay by doller.
Events on the sea more
The gardens and pool areas are well groomed and very attractive. The check-in took over 25 min., which seem long to me. Being an English speaker, I found it hard to understand the "English" of many of the staff that were European due to their accents. The Arabic natives speak clear English. I had a haircut there and he messed up my original cut and I was very unhappy. There is limited resources for eating if you do not want to eat big buffets and higher cost restaurants. The only other resource is "room service" where you are stuck in your room eating by yourself. It would be nice to be able to go to a "pub" type of place where there is a limited menu of beer, sandwiches, salads, and soups. I do not like to eat a huge meal at night. After a buffet breakfast, all I need is a snack at mid-day and a light dinner. Booking tours were not easy. You have to get someone to call the English speaking person to come to the hotel and talk to you.
The food was good exception of barbecue
Great beach and plenty of different pool areas where guests can relax with not much crowding when the resort is busy.
Good facilities, very helpful and friendly staff, closely intergrated with Soho Square shopping and restaurants, shares some beach facilities with Savoy Hotel. Food is well presented, but fairly average. Many guests reported stomach problems. Hotel is very weighted to Russian guests.
The best part of the hotel was the deal of "eat & drink as much as you can" and the indoor swimming pool. Location-wise the hotel is good in terms of being next to a shopping area called Soho Square where you get almost everything that you will find in Na'ma Bay (however, obviously on a little higher prices since Na'ma Bay is the city centre). Do not have complaints as such except we got a new/recently renovated room, which still required finishing and the hot water supply had some problems. The beach is nearby and shared with Sierra's parent hotel, Savoy, but the beach/seaside itself was not that great. Perhaps Ras Mohamed areas and Hurghada are much better.
Pretty and large hotel gardens/pools,easy 5-10min walk to lovely snorkelling beach and shopping/restaurant boulevard with fountains.Reliable hot weather (28c in nov).Good standard of singers in bar each evening.Only there 4 days,if longer would have enjoyed using sister hotel Savoy on beach.Plenty of poolside and beach sunbeds in nov- quiet season- and no towel bagging of SUNBEDS,what a pleasant suprise.Majority of guests Russian but we had no probs as other reviewers had. Bitten by flies while sunbathing at pool or beach,even with spray.Only thing putting me off going again. Beach cafe opened only at midday and poor choice.No morning coffee or afternoon tea in hotel,no tea tray in rooms.ALL Inclusive but nowhere for tea/sweet snacks round pool 10.30- 6.30.Only savoury snacks (pizza )12-5.So was bit hungry most days,particularly if lunch choice not to your taste.Meal choice large but samey and mostly lukewarm buffet.A/I Alcohol choice poor.Dark at 4.30 in nov so v long evenings- can be cool,always a breeze blowing,need a warm jacket.GUEST Relations are not fully aware of all trips available.Push for what you want-Check with stall holder round pool first!