we were unable to stay because they did not honor our request for a handicap accessible room. very disappointed as it left us searching for a new place to stay.
In an area where economical means $100+ this place does a good job of providing a clean, safe location that is convenient to all that Hyannis and Cape Cod offer. Free light breakfast, easy access to a busy main street and responsive management Wifi sorta sucked, well, actually it sucked a lot.
The room smelled good and I liked the bathroom as it had somewhat of a European feel. The staff was very friendly and helpful throughout our stay. We were in walking distance of Hyannis center, with lots of restaurants and the marina area. The room was basic and fairly quiet. The clientele spent a lot of time sitting with large parties in the parking lot. That was kind of strange. There's no gym. The breakfast didn't open until 8:00, and there wasn't much provided- hard boiled eggs, frozen waffles, juice, coffee from a machine, badges and cereal. Pretty crowded since everyone had to wait until 8:00 to eat. The hairdryer didn't work and the overhead lamp stopped working while we were there.
Location was close proximity to the harbor where we had to catch the ferry. Room smelled like smoke and musty. A/C should have been kept on. Continental breakfast selections were inferior Continental room is tight, we had to bring back the food into our room to sit down.
Rooms were very clean, newly renovated, good water pressure, good hot water, big rooms. There was a breakfast room with good selection of breakfast items with staff bringing in more pastries at 5 mins before breakfast closed so everything was good. Great outdoor pool an great indoor pool. Makes one want to stay longer. The king size bed was great for me but my wife found it to be too hard for her to sleep on. We were on the first floor and could hear children running along the balcony at night and any jumping on the floor above us. But it was not a problem for us as the noise stopped before we went to sleep.
Location and value for money Receptionist sent us to the wrong ferry
Comfortable beds, indoor and outdoor pools Both my rooms smelled really bad, one of them has empty liquor bottles in the dresser and the room smelled like the previous person to stay there spilled rum and vodka all over the floor, when we told the hotel they said they would send a person to clean up. The person never arrived when we returned to the main office the offered a can of Lysol cleaning spray. Both rooms also had a faint smell of cigarettes
It was close to where I needed to be, there was ample parking, and the room was spacious for a historic home. The back yard and porch were beautiful. For starters, I have never stayed anywhere before that I couldn't lock my door! That meant that I took my computer every time I left the room. The overall look of the place was rundown and shabby. The sheets had holes in them, the vinyl window shades were ripped, and every time you pulled them down, you knocked the cafe curtains down, because they were just propped up. One of the window sashes was difficult to open and close, and I was encouraged to leave my windows up, and only run the a/c unit when I absolutely needed it. It all seemed very makeshift. The room was full of kitch! I also wasn't impressed with the quality of breakfast. I love historic inns, and have stayed in several, but was very disappointed with this one. And to top it off, I have stayed in better hotels in NYC for what I paid for this place!
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The Facility was beautify with great location. Staff was friendly and helpful. Very disappointed in the room location. It was way in the back in a small corridor. The room was so dark and secluded. At night there was a bright light shining in the corridor that kept us up. Very different from the photos.
Close to the beach. Front desk agent upon check-in was
The beachfront property has undergone some extensive renovations-two bedroom with small kitchen and living room were a great way enjoy our daughter and granddaughter. However no deck or balcony is completely unacceptable Our room was the worst room possible. After being guaranteed a deck/balcony we got the too next to the lobby-with just a door along a walkway.we smoke and had to stand outside our door like a couple of fools,not even a chair
Lovely room, nice staff, pool and beach right there.
Just spent 5 nights with my family. What a great find! We stayed in a 2 bedroom suite that was brand new. They are going through renovations, which we were aware of, NOT a problem! When the renovations are completed, this resort is going to be awesome! From their GM (Jake), Front Office Mgr. (Malisia?), Front Desk Staff (Rick) and a few others that I couldn't remember their names, we couldn't have asked for better service.
Room was very private and very clean. Beach was well kept, the pool area and landscaping were inviting. Parking was more than enough and convienient to each room.
Hotel room was clean. Expensive for what it is; however, the 1 night minimum helped us out a great deal when in town for a friends wedding.
We like Full use of all resorts associated with Red Jacket Resorts and the location is perfect with many activities for the kids and restaurants to choose from... Not that I didn't like it... But, Althought the Continental Breakfast is free, they could've added a little variety to choice each morning with breakfast... One day pancakes... Then eggs... Then French toast... And switch up the everyday sausage that goes with breakfast... Maybe bacon... Etc...... But really.. Who can complain about free..
the staff were all very nice and helpful. Whenever you needed anything from directions to reservations, they were prompt, friendly and helpful. I loved the fact that it was right on the beach and had both indoor and outdoor pools. I wished there had been more activities available at this hotel such as tennis rather than having to go to one of the other properties. I also feel that food was on the expensive side, and maybe some complimentary breakfasts could have been included
Nice location.Very family friendly. I booked for 2 double beds but I was given a king size bed.However I was compesated by upgrading me to an oceanfront room for the same price.
The beach, the beach and the beach Having to come back home
Right on the Beach, Pool overlooks Beach, and Seafood resturant just down the road No, just what I was looking for
Having the availability of a private beach was quite nice. It would be nice if all rooms were equipped with a microwave and coffee maker.
The grounds were very nice and clean. Beach area was very clean. Staff was very nice The beds were not that comfortable but not enough so that I would not recommend the hotel.
very nice room with a great view, nice and clean, food was good nothing
Proximity to ocean and tiki bar, available chairs , clean food in restaurant was subpar
Very happy with the location, hotel room was chalet type close to beach area. Facilities to cook and fond it very comfortable.
I have stayed at the Blue Water during the summer months and, this time, during September with less people. I enjoyed both vacations equally. Being on the water with such a beautiful beach was wonderful. There is plenty of beach to walk and feel alone, or to be on the beach with other people. I appreciate the chairs and umbrellas available to guests. Nothing I did not like. We had noisy people above us during the first night. We mentioned this in the morning and our room was moved to an even nicer patio room. The rooms could be updated a bit, although they were clean.
Very clean Needs a major face lift! Absolutely needs to be updated!
beach was very nice, but the restaurant was very poor if they have a nice restaurante will be perfect ... anyway they nedd good restaurante... restaurante close at 8 p[m was just sandwiches,
Seemed to have a good amount of activities to offer There was a blood stain on one of the pillow cases
Blue Rock was a lovely hotel which was priced well. I loved that we could spend time at the other beach front resorts that were also part of the Red Jacket resorts.
I really enjoyed the dining room staff. The food was delicious and the staff were very friendly. The flowers were gorgeous and if I had not been there to visit friends I would have loved sitting on the patio and swimming. My dog felt very comfortable.
It's a very nice place to stay. Pools, restaurants, recreation for kids, everything in one place!! A fire alarm making noise at 1:50 and 3am
The pools, arcade, restaurant and more! Extra fees
Facilities were very nice and the food at Grand Cru Wine Bar was excellent Too much room deodorizer made the room smell like a potpourri shop. Otherwise was very nice. Easy to get around from there. Nice pool and hot tub.
Quiet, oceanfront, well maintained; friendly accommodating staff who went out of their way to make our stay enjoyable Pool out of commission initially but staff made every effort to get it up & running as quick as possible
The location The mattress was horrible!!!!! Extremely hard as a rock. Would not go back or recommend to anyone since it was very uncomfortable!!!
Great beachfront location. Newly remodeled. Lovely bathrombosis and useful kitchenette. You can walk right out to the beach from your room. Be aware that this side of the cape is very windy on the beach.we arrived late, office was closed, key left for us Wifi only works in the lobby. We had NO CELL PHONE/INTERNET SERVICE, this made planning trips using our smart phones or laptops IMPOSSIBLE. Beds are hard/uncomfortable.
It is a great value for money, the hotel is i a good location, surpassed my expectations. We were there at the end of the season, so the Main St.traffic was minimal. Breakfast included in the price, which makes my life ( travelling with a kid( so much easier, even if it is basic carbs, carbs, carns, bananan and yougurt type of breakfast;-) . The stuff was very nice, they gave us a room woth additinal queen bed, when learnt that we were coming with a small child. Things I would improve: the coffe in the morning could be a tad stronger, even by American standards, it was weak! Some people may not like having a room the only window of which open on the indoor pool: but it didn't botehr us much: after all we spent most of the time outside of the room and in the evening the pool closes at 9PM, so no more noise after then.
pet friendly pillows
Simple & Clean. Good value for money. Nice pools for kids. Great waffles for breakfast. Bathroom/showers needs a little overhaul.
Rooms were great. Beds were comfortable. Not bad for the price. The bathroom was very small.
It was a clean comfortable stay...
i liked the pool and jacuzzi and the beach and shopping and clam chowwddaaa the adult pool hours need to be extended at night.
Good service, very clean, nice pools, breakfast. We had a small problem with electric and they fixed it with the hour. No bacon at breakfast. People smoking outside the exits.
Comfortable accommodations, responsive and nice staff, pool and hot tub
Breakfast is not hot food except pancake. Just serial food, bread, some fruits only. Inside pool is warm and good, but it's too deep for children at some areas.
the so called deluxe continental breakfast consisted of sugar filled carbohydrate only. There could have been a greater choice of fruit and yogurts...........
quite new hotel, located 10 min drive to the beaches space too small for breakfast, we had to wait to seat
Indoor, Outdoor pool, quick drive to the beach, included breakfast. Outdoor locks didn't work so you had to go the long way to get in, indoor pool was over chlorinated and hurt my eyes.
Location and they allowed for 1 night stay in August.
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Conviently located to beaches, great restaurants and shopping Pillows and comforter need updating
Current rating is just ONE star. So technically, this FAR surpassed a one-star rating and surpassed expectations on that level. Hotel has all the perks that the $--- a night place just down the road has, but for a way better rate. Friendly service too! The only thing that was a little difficult was that we couldn't individually control the heat in the room. Being abnormally cold for the end of March, we would have preferred a tad more heat during our stay. But with enough layers on, it was fine.
Motel staff was very helpful. Air conditioning was loud. Rug needs to be updated. Pool needs to be warmer.
the hotel over charged my credit card by 448.64 which left me 6 dollars to travel with for 4 days until it was put back. then the hotel did not match the listing. I will never stay or recommend this hotel to anyone not even to people i don't like
the room was clean and when they realized they made a mistake they gave me a free upgrade to the room the staff made a mistake on the dates I had booked to stay there. and argued for 15 minutes about this then realized they had made the mistake.
Bathroom No tv remote in the room
Modern bathroom,flat screen tv, clean room Noisy walking on deck can be heard from the room all night, no vending machines
We just needed a place to sleep and grab a quick breakfast while exploring Cape Cod. It did that Dusty underneath and behind furniture.
The front desk staff were the nicest of any of the hotels we have been to.
The hotel is very convenient to shopping as well as historic attractions. The staff is very attentive to details....Bartender was excellent and wait staff at breakfast was excellent. We were given lots of ideas for day trips by visiting the desk. We were not happy to learn that the restaurant was only open for breakfast until July 4th.........We arrived late and we could only get a sandwich at the bar.....
I could hear the people in the room next to us. Sound-proofing could be improved.
Excellent staff,very nice atmosphere,
This guest did not leave comments about this hotel.
Very beautiful rooms have a modern look and the location is perfect there was no atm.
This guest did not leave comments about this hotel.
Staff,location and fitness center
The hotel staff was wonderful. Hot cookie on arrival. the bar was so much fun. It would have been nice to have shuttle service from Airport.
Stayed there before quiet and nice rooms and coffee in AM
The comfort of the actual bed/pillows was awesome! The bathroom was huge and sparkling clean! The outdoor pool was the cleanest I've ever seen (with lifeguard present)! I can't wait to go back!
It is a convenient location - close to everything. It is clean and quiet. My company paid upfront for the room and I gave my VISA card at check-in for incidentals. There was a $732 hold at check-in and another $732 hold on my card the day AFTER I checked out. I don't think your front desk people know what they are doing. Pity.
The location is beautiful and the room was huge! The laundry area was too secluded, so I am not sure if I would have felt safe going there alone.
We stayed in a House. It. was verry big and comfortable. The stuff was very friendly. The resort is very clean. The only thing we missed was a little shop to get the basics for breakfast.
The size of the bed & their heating system Yes there was no microwave
Can't beat the location, walking distance to Hyannis center. Hotel is dated. Smells of must, chlorine and carpet cleaner, yet isn't that clean. Old and tired looking, needs an overhaul.
personal very nice, big rooms and the pools are great! Not enough plugs in the room... we couldn't use the fridge, the lamp and plug our cell phones....too bad!
Didn't have a room upon check in....was given a room key and walked in on another family asleep. Eventually given a room that was dirty. Management is a disaster. Never going back to this place ....
Good location close to bus terminal and visit the whole Cape Cod peninsula. Good breakfast buffet. Part of the hotel was under renovation.
Staff was great. OK for cost, no extras
We got to the hotel, and there was a sign in the window stating 'be right back". We called the # on the sign and was told the manager was on the way. We were told we couldn't get in early as all rooms were booked. And then were told to find the maid and she can show us a room. There was not a car in the lot. We looked at the room and it was horrible. We did not stay.. The pool was filled with green slime.. We called Booking.com and they are helping us What a dump.. We ended up staying at a nice hotel in another town. Please review your listings, as this place is 0 stars..
met our needs and the price was right needs some repairs