Overview

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JW Marriott Hotel Surabaya
Best Location

JL Embong Malang 85-89, Surabaya 60261, Indonesia
+62 315 458 888

£52+

Overall guest ratings

8.9/10 Excellent
Based on 1,889 reviews

Review highlights

  • 9.3
  • 9.1
  • 8.8
  • 5.8

Good to know

  • Comfortable beds
  • Professional service
  • Friendly service

Nearby

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    About

    The 5-star JW Marriott Hotel Surabaya is dedicated to providing a truly unparalleled experience for your Indonesia visit. You'll find our luxury hotel in the heart of the city's bustling shopping and business district, just minutes away from superb attractions. Surabaya Airport is a half-hour drive, and our hotel offers a scheduled shuttle service. Spacious, immaculately designed rooms and suites offer every possible luxury, from plush bedding and sleek marble bathrooms to complimentary Wi-Fi and 24-hour room service. Elsewhere within the hotel, you can explore our several 5-star dining options, including French, Chinese and Japanese cuisine. Challenge yourself to a workout in the fitness center, followed by a relaxing massage. If you're hosting an event here in Indonesia, you'll be thrilled with our flexible, light-filled venues, including the Royal Ballroom; we also offer unique outdoor spaces. The perfect blend of comfort, relaxation and style is yours to discover at the JW Marriott Hotel Surabaya.

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    Marriott

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • A/V equipment hire
    • Business centre
    • Car hire
    • Child-friendly
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Child pool
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Night club
    • Kitchen/Kitchenette
    • Safe
    • Sauna
    • Airport shuttle (surcharge)
    • Free Internet
    • Pets not allowed
    • Free parking
    • Free long-term parking
    • Designated smoking area
    • Storage available
    • Wedding services
    • Non-smoking rooms available
    • Terrace/Patio
    • Tennis
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.9 Excellent
    Based on 1,889 reviews
    • 9.3 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
      8.6 "86% said the reception staff was great."
      8.0 "Hotel security was great, thought 80%."
    • 9.1 "Terrific location."
      8.8 "88% liked the proximity to shopping."
      8.3 "Easily accessible by car, said 83%."
      10.0 "City centre within easy reach, said 100%."
    • 8.8 "Comfort level is high."
      9.8 "98% thought rooms were spacious."
      8.2 "82% said the beds were comfortable."
    • 8.1 "Breakfast is good."
    • 7.8 "Nice rooms."
      9.8 "98% thought rooms were spacious."
      7.8 "78% said rooms were clean."
      8.2 "82% said the beds were comfortable."
      10.0 "100% thought the view was good."
    • 5.8 "Pool is mediocre."
    • 5.7 "Internet is average."
      5.6 "56% thought the wifi quality was ok."
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    Overall rating

    8.8 Excellent
    Based on 510 reviews
    • 9.3 "World class service."
      9.5 "95% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
      8.3 "83% said the reception staff was great."
    • 8.9 "Location is great."
    • 8.7 "Comfort level is high."
      8.0 "80% said the beds were comfortable."
      9.8 "98% thought rooms were spacious."
    • 8.0 "Breakfast is good."
    • 7.5 "Nice rooms."
      8.0 "80% said the beds were comfortable."
      9.8 "98% thought rooms were spacious."
      7.5 "75% said rooms were clean."
    • 5.4 "Internet is average."
    • 5.1 "Vibe was decent."
    View all review categories

    Overall rating

    8.8 Excellent
    Based on 604 reviews
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
    • 9.1 "Terrific location."
      9.0 "90% liked the proximity to shopping."
    • 9.0 "Very comfortable."
      9.8 "98% thought rooms were spacious."
      8.5 "85% said the beds were comfortable."
    • 8.0 "Rooms are great."
      9.8 "98% thought rooms were spacious."
      8.5 "85% said the beds were comfortable."
      7.5 "75% said rooms were clean."
    • 7.9 "Good breakfast."
    • 5.3 "Vibe was decent."
    • 5.0 "Internet is average."
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    Overall rating

    8.8 Excellent
    Based on 377 reviews
    • 9.3 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 9.1 "Terrific location."
    • 8.7 "Comfort level is high."
      9.7 "97% thought rooms were spacious."
    • 8.3 "Very nice wellness & sports facilities."
      8.1 "top-notch fitness area, thought 81%."
    • 8.1 "Breakfast is good."
    • 5.7 "Vibe was decent."

    Overall rating

    8.6 Excellent
    Based on 396 reviews
    • 9.3 "World class service."
      9.5 "95% found the staff to be very friendly."
      8.6 "86% said the reception staff was great."
    • 9.0 "Terrific location."
      8.8 "88% liked the proximity to shopping."
    • 8.7 "Comfort level is high."
      8.0 "80% said the beds were comfortable."
      9.6 "96% thought rooms were spacious."
    • 7.7 "Good breakfast."
    • 7.5 "Nice rooms."
      8.0 "80% said the beds were comfortable."
      7.6 "76% said rooms were clean."
      9.6 "96% thought rooms were spacious."
    • 5.3 "Vibe was decent."
    Hotel type
    Airport Hotel
    Guests think this is a perfect airport hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Comfortable beds"
    "Professional service"
    "Friendly service"
    data provided by TrustYou
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