Overview

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Mercure Townsville
Best Pool

Woolcock Street, Townsville, QLD 4812, Australia
+61 747 594 900

£63+

Overall guest ratings

8.0/10 Good
Based on 780 reviews

Review highlights

  • 9.8
  • 9.3
  • 9.1
  • 5.8

Good to know

  • Pleasant hotel grounds
  • Friendly service

Nearby

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    About

    Mercure Townsville is a resort style hotel located close to the city and 2km from the airport. Set lakeside admist 11 acres of lush tropical gardens, the hotel offers 162 spacious, well-appointed rooms, with views across the lake or pool or through the gardens. Mercure Townsville boasts the largest hotel freeform swimming pool in Townsville, with a spa and an area for children, as well as tennis courts, a poolside restaurant and award winning conference facilities for up to 380 people.

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    accorhotels.com

    Amenities

    • Free Wi-Fi
    • Facilities for disabled guests
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Business centre
    • Laundry facilities
    • Child pool
    • Cable or satellite TV
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Pets not allowed
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    Overall rating

    8.0 Good
    Based on 780 reviews
    • 9.8 "Excellent pool."
    • 9.3 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
      10.0 "100% thought the service was very professional."
      8.6 "86% were happy with the room service."
      8.0 "80% found the restaurant service to be one of the best."
    • 9.1 "Excellent breakfast."
    • 8.9 "Location is great."
      10.0 "100% liked the proximity to shopping."
      8.2 "Great parking, according to 82%."
      10.0 "Good access to the airport, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.5 "Very good internet connection."
      8.1 "81% said the wifi quality was great."
    • 5.8 "Average value."
    • 5.3 "Average comfort."
      6.5 "Beds were acceptable for 65%."
      5.7 "Only 57% said rooms were big enough."
    • 5.1 "Rooms are ok."
      6.2 "Only 62% said rooms were clean enough."
      6.5 "Beds were acceptable for 65%."
      5.7 "Only 57% said rooms were big enough."
      5.6 "Only 56% thought the shower was ok."
      5.0 "50% thought the kitchenette was ok."
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    Overall rating

    8.1 Excellent
    Based on 452 reviews
    • 9.8 "Excellent pool."
    • 9.3 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
    • 9.2 "Excellent breakfast."
    • 8.8 "Location is great."
      8.3 "Great parking, according to 83%."
      10.0 "100% liked the proximity to shopping."
    • 8.6 "Very good internet connection."
    • 6.2 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 5.7 "Average value."
    • 5.3 "Average comfort."
      6.3 "Beds were acceptable for 63%."
      5.4 "Only 54% said rooms were big enough."
    • 4.7 "Rooms are not good."
      3.0 "70% complained about the bathroom."
      1.5 "85% thought they were poorly maintained."
      1.4 "Air conditioning was criticized by 86%."
      1.9 "For 81%, the rooms looked old."
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    Overall rating

    8.4 Excellent
    Based on 85 reviews
    • 9.9 "Excellent pool."
    • 9.5 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 9.1 "Terrific location."
      10.0 "100% liked the proximity to shopping."
    • 8.1 "Amenities are good."
    • 7.6 "Tasty food."
    • 5.6 "Vibe was decent."
    • 5.1 "Average comfort."
    • 5.0 "Rooms are ok."
      6.2 "Only 62% said rooms were clean enough."
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    Overall rating

    7.5 Good
    Based on 46 reviews
    • 9.3 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 8.7 "Location is great."
    • 7.7 "Tasty food."
    • 6.4 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
    • 4.7 "Rooms are not good."

    Overall rating

    8.2 Excellent
    Based on 195 reviews
    • 9.9 "Excellent pool."
    • 9.3 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 9.0 "Excellent breakfast."
    • 8.7 "Location is great."
    • 7.8 "Good amenities."
      7.1 "71% thought the building was wonderful."
      9.4 "94% found the grounds to be nice."
    • 5.5 "Average comfort."
      6.4 "Beds were acceptable for 64%."
    • 5.3 "Vibe was decent."
    • 5.1 "Rooms are ok."
      6.4 "Beds were acceptable for 64%."
      6.1 "Only 61% said rooms were clean enough."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Pleasant hotel grounds"
    "Friendly service"
    data provided by TrustYou

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