Traveller reviews
Overall rating
6.6
Good
Based on 5,982 reviews
Boarding
7.1
Comfort
6.5
Crew
7.6
Entertainment
6.4
Food
6.0
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Travellers
16+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-15
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Cabin bag
0 cabin bags selected
Checked bag
0 checked bags selected
Baggage per passenger
United Airlines information
| IATA code | UA |
|---|---|
| Routes | 1455 |
| Top route | San Francisco to Newark |
| Airports served | 237 |
| Top airport | Denver Intl |
United Airlines traveller reviews
Pros
""Everything was cool, smooth flight.""
(in 2442 reviews)
""Great crew, comfortable and clean flight.""
(in 2084 reviews)
"Flight attendant very professional and friendly"
(in 2447 reviews)
Cons
"Customer service was very poor."
(in 236 reviews)
""Good flight, but pretty jammed in""
(in 4938 reviews)
"Flight to IAD arrived early."
(in 117 reviews)
Recent reviews
Traveller rating
1383
364
293
587
31
Find reviews that mention:
crew was great
flight attendant
first flight
flight was cancelled
great flight
basic economy
entertainment system
middle seat
seats were comfortable
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6.0
Flying First Class, the food could have been much better. The seat wasn’t very comfortable.
Reviewed Dec 2023review from
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10.0
nothing
Reviewed Dec 2023review from
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6.0
Food choice was poor and we had to buy on board snacks.
Reviewed Dec 2023review from
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10.0
I loved everything about the united flight
Reviewed Dec 2023review from
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10.0
Everything went very smooth, especially for a holiday.
Reviewed Dec 2023review from
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2.0
Delays!!! Maintain your planes so your customers don’t have to sit on their assess for over an hour on the tarmac!! Also, United app is buggy. Videos did not load. Overall a miserable experience. Flight crew was awesome though.
Reviewed Dec 2023review from
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2.0
Delays!!! Maintain your planes so your customers don’t have to sit on their assess for over an hour on the tarmac!! Also, United app is buggy. Videos did not load. Overall a miserable experience. Flight crew was awesome though.
Reviewed Dec 2023review from
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6.0
I think it would have been better to get a heads up to download the app before getting on the plane as I only had wifi in the airport and didn’t realize the plane was an older one. Maybe a little more communication before hand would be lovely. The seats as always were crammed and uncomfortable and trying to convince people to spend an extra 150 so that we have an extra foot of leg room was less then ideal.
Reviewed Nov 2023review from
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10.0
The crew on this flight was amazing. The most positive and friendly flight attendants I have witnessed in years!
Reviewed Nov 2023review from
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10.0
A good, solid, no frills experience. Departed and arrived on time, staff were pleasant and attentive. Loved the Bluetooth connectivity on the SJC to IAH leg. Being able to watch movies and listen to them with my noise cancelling headphones was lovely. Missed that on the IAH to LHR leg (so I put the wired buds on and my over ear Quiet Comforts over those).
Reviewed Nov 2023review from
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6.0
The weather caused a delayed but I was impressed how United did everything they could to try to get us out which included bussing us to the plane doing a Hardstand and bringing us to the plane since the fog was too thick to tow the plane from the overnight stay in the cargo area.
Reviewed Nov 2023review from
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10.0
It’s a Regional flight so it’s tight
Reviewed Nov 2023review from
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6.0
I bought internet for the flight. Don’t waste your money. I wasn’t able to download a 1 Mb file from Google Docs during a 3-4 hr period. You can only use WhatsApp and email if you are willing to wait.
Reviewed Nov 2023review from
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10.0
We have taken this flight before and it is a tight connection and they were late out of denver and did not wait for us. The plane was there and the departure time had not passed but would not let us on. Next flight is very late and a connection through Newark - a big mess. Sooooo appreciate them holding the plane so we could catch the connection.
Reviewed Nov 2023review from
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2.0
Flight attendant was sincerely mean -- a true disgrace to an otherwise pretty crummy company anyway. Really embarrassing. I actually feel bad for United.
Reviewed Nov 2023review from
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8.0
Window seat was nice.
Reviewed Nov 2023review from
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2.0
Ran out of food
Reviewed Nov 2023review from
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2.0
Ran out of food
Reviewed Nov 2023review from
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10.0
More Snacks and beverage available.
Reviewed Nov 2023review from
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10.0
We were offer chocolate cookies , not everyone eat chocolate. Thank you
Reviewed Nov 2023review from
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10.0
We were offer chocolate cookies , not everyone eat chocolate. Thank you
Reviewed Nov 2023review from
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10.0
The staff was so kind and very helpful. I had to use handicap wheelchair services and was so thankful for how well they treated me during my whole trip. Thank you so much. Jessie took time to explain his service and what part he played and how others was going to be available to help. The flight attendants was so helpful in helping me get to my seat. Made me want to plan my next trip with United Airlines. I usually use Delta.
Reviewed Nov 2023review from
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2.0
Delayed
Reviewed Nov 2023review from
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2.0
Due to late arrival flight we missed the connection. There's no way possible we could have made it through customs and made the flight to Prague given the time allowed. Even if there was no delay from MIA to FRA I question if we would have made the PRA flight.
Reviewed Nov 2023review from
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4.0
Seat didn't recline all the way back. Very uncomfortable flight for 8 hours. The turbulence eliminated snack and food stops
Reviewed Nov 2023review from
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2.0
Flight was delayed 2 hours
Reviewed Nov 2023review from
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2.0
The trip from Amman toFrankfurt was TERRIBLE.
Reviewed Nov 2023review from
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2.0
Lufthansa really doesn’t care. Had my 11yr old sitting in a different aisle than me. Ticketing and staff and boarding said they couldn’t do anything!!! Typical Lufthansa flight…always the same!
Reviewed Nov 2023review from
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2.0
There was a 6 hr delay and they kept saying we would board soon, keeping us close the gate... I could have relaxed someplace instead of hovering around the gate.
Reviewed Nov 2023review from
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8.0
Seat comfort could be better
Reviewed Nov 2023review from
United Airlines FAQs
What is United Airlines' carry-on size allowance?
On board United Airlines flights, cabin baggage should not exceed 22x13x8in. If your hand luggage is bigger, the United Airlines assistance team will most likely ask you to pay extra for checked luggage.
Where does United Airlines fly to?
United Airlines offers direct flights to 235 cities in 70 different countries. Newark, San Francisco, and Chicago are the most popular cities covered by United Airlines.
What is United Airlines’ primary hub?
United Airlines concentrates most of its flight operations in Denver.
How does KAYAK find such low prices on United Airlines flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including United Airlines.
Flight status
United Airlines route map
Top flight routes
Top airports served by United Airlines
- Denver Intl Airport (DEN)
- Chicago O'Hare Intl Airport (ORD)
- Newark Airport (EWR)
- Houston George Bush Intcntl Airport (IAH)
- San Francisco Airport (SFO)
- Washington, D.C. Dulles Intl Airport (IAD)
- Los Angeles Airport (LAX)
- Las Vegas Harry Reid Intl Airport (LAS)
- Boston Logan Intl Airport (BOS)
- Orlando Airport (MCO)
- Austin Bergstrom Airport (AUS)
- San Diego Airport (SAN)
- Phoenix Sky Harbor Intl Airport (PHX)
- Seattle/Tacoma Intl Airport (SEA)
- Cleveland Hopkins Intl Airport (CLE)
United Airlines contact information
- UA IATA code
- 0845 607 6760 Call
- united.com Visit
Overview of United Airlines
United Airlines has many classes for customers to choose from, with some examples being United Polaris, Business, Premium Plus, and Economy Plus. For an extra luxurious experience, select United Polaris, as it comes with a cozy bed, a gourmet hot meal, and amenities such as silk pajamas. Business will also provide you with a hot meal and two free checked bags, while Premium Plus includes upgraded seats and free alcoholic beverages. To ensure that you have extra legroom, opt for Economy Plus, an option that will give you a spacious seat.
While this airline has 8 different hubs that are all located in the United States and its territories, it also flies to over 200 destinations around the world. Belgium, France, and Germany are just some examples of popular countries that can be visited in Europe, while China, Japan, and Singapore are convenient for those hoping to visit Asia.
In addition to being a member of Star Alliance, known for being the world’s largest airline group, United Airlines has codeshares with many companies, including Air Canada, Austrian Airlines, and Lufthansa. The company also maintains joint ventures with additional airlines, such as Air New Zealand, Brussels Airlines, and Swiss International Air Lines.
This airline operates a fleet of over 775 aircraft, with all of them either Airbus or Boeing. The Boeing 737-900ER is the plane that is most commonly used by the company and many of them are decorated for special sporting events or in celebration of the Star Alliance. The Boeing 777-200 is oftentimes used for long international flights as it can fit over 350 customers.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.