Hits Pantanal Hotel

Nice Hotel but with a few problems

We chose Hits Pantanal Hotel for a one night stay before our vacation to the Pantanal because it offered free shuttle service to the airport and had a pool and free breakfast. But they wouldn't schedule a pick up from the airport for us, even after telling them our flight arrival information, they just said to call when we arrived. So we did but no one speaks English so I couldn't get them to understand we needed to be picked up from the airport! A nice lady at the airport who overheard our predicament talked to them in Portuguese and the problem was solved. It would be so much easier if they scheduled the pick up at the airport beforehand. We got to the hotel which was close by and the lobby was large and open and quite nice but stark. We checked in at 7:30 pm and got bottled water and coke and asked for ice.....no ice....had to go back down and ask for drinking glasses, no glasses in room......asked if there was a restaurant to have dinner....closed.......asked if we could use their nice pool area....nope, closed for a birthday party........so we just went up to the room and slept on a VERY hard bed! On a good note, their included breakfast was very nice. Would we stay here again, probably not. It was close to the airport and if you speak Portuguese, it probably would be an okay place to stay.