Great location with deferred maintenance
You can walk to the beach, town and restaurants. The view was beautiful. The staff was friendly and professional.
The hotel needs a facelift. My air conditioner quit and I had to move to another room. One day only hot water in the shower. Hair dryer smelled like it was on the verge of burning up. All problems handled promptly, but should not be happening. Everything a little dated.
If you book with online, they will stick you in a
The staff is fantastic, professional and so friendly. And the place is well run, no complaints there. Good food too!
Ok, so I get it, people booking through aggregators are not their ideal customer, so no wonder they put you in their worst room. But I can still review them based on that room, which honestly, no one should ever be put in, AC compressors running all night long on the other side of the wall. The room we were moved to the next day after complaining was better, but still quite noisy (laundry starts up at 8am). If you like quiet, this is not the place for you, unless you can get one of their better rooms. Cleanliness was to mexican standards. No problem for me, I'm used to it, but in my opinion quite shoddy for the price paid, I would expect resort level spit and shine for 77 bucks USD a night.
Location and staff
With a stay at Hotel Irma in Zihuatanejo (Colonia La Madera), you'll be within a 10-minute walk of La Ropa Beach and Zihuatanejo Bay. Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.
Based on 278 reviews
Value for money
Bar and Beverages
Policies vary by room type and provider.