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Distance to city centre
Distance to airport
|"Mostly very friendly & helpful staff"||(in 7 reviews)|
|"Location is fantastic !"||(in 6 reviews)|
|"The breakfast was very nice"||(in 6 reviews)|
|"The pool table was very wonky!"||(in 3 reviews)|
|"The room was too warm at night"||(in 4 reviews)|
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following on from my incident: My main concern however is still that the people in the office did not seem to be bothered about the severity of the accident - one guy said that you go on the ski lifts etc at your own risk - which is fair enough I understand that, but the accident did not happen because of me falling - it was a serious malfunction of equipment - if it had been someone smaller than myself they could have been hit in the face/ head – could have lost an eye / their teeth or even been killed. I am absolutely black and blue and visited my own doctor as soon as I got home – thankfully I have nothing broken it is just severe bruising - which I have documented day by day should you need it. I feel I have to raise this and draw your attention to it as in my opinion it was a serious safety malfunction and was not treated as such by those involved. Surely at the very least there should have been some sort of safety procedure followed which would mean closing the lift until the appropriate safety checks could be carried out to ensure the ongoing safety of the equipment? If one cable is so worn that it has snapped, what state are the others in and why was this wear not spotted when the previous checks were carried out? We were told that they were ‘probably’ checked every morning but were not convinced that this was the case from their lack of concern. I hope that you will treat this with the seriousness that it deserves and look forward to hearing back from you as to what measures you have taken to ensure the future safety of skiers at this resort. I have also emailed Andorra Travel Service.
Location was great ,food execellent cjpice and quality. The ski storage facilities and ski hire shop attached to the hotel very helpful.I wouls also recommend andorra resort for ll bookings including transfer ski hire ski pass and ski lesson arranging-staff there were outstanding(jenny)
A week before our holiday we had a telephone call from the hotel asking us to move hotels(to another magic hotel down the street) -this is the second time this has happened booking via' booking .com'.As our friends were also booked at the same hotel we managed keep out booking.Our friends had booked with exoedia and they did not have this call , the hotel said they would not ring anybody booked with expedia.-so I think this is something involving booking.com -double booking properties( it has happened on another occasions to me also 9 months ago).It is upsetting to receive this call and spoils the build up to a holiday.
Easy access to the ski lift. Great breakfast. Superfriendly staff. Free Ski kit lockers Professional Magic show was a great bonus
Bedding was a bit basic for a 4 star. No kettle in the room.
Location is perfect - closely of lift station. Bus stop is near. Lot of ski shops in area.
Pool and jacuzzi. Too many people after 17:00. Chlorine odor too strong.
Location is perfect just near the gondola. There is a supermarket and bus stop 1 min away. Stuff is very nice and helpful with every inquiry or questions even not related to the hotel Rooms are clean and good size
Food is very basic and sometimes not cooked very well The hotel is rather old and renovation would improve the stay The sauna and jacuzzi are very small and when everyone come back from the skiing you better skip it
When you stay at Hotel Magic Ski in La Massana, you'll be near ski lifts, within a 15-minute drive of Caldea Spa and Pyrenees Andorra Shopping Centre. Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
based on 826 reviews
Things to know
- Great menu
- Friendly service
- Pleasant hotel grounds
- Good outdoor sports facilities
Policies vary by room type and provider.
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