Recent reviews
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5.3
As a frequent traveler I have not noticed services out of the ordinary other hotel offer. In fact I had to visit Four Seasons to use their swimming pool as yours was not available. I was impressed with their facility. It seems that some of your managers lack the experience and courtesy to deal with guests (for an example arguing and assuming I am a naive person). One of the most irritating experience that with every service that I request the server demanded a tip (not verbally, but with body language), practically I had to pay almost about 40% of my bill as tips. The hotel has two swimming pool non of them was available
review from KAYAK -
4.7
Location was good and the hotel have all functions but unfortunately the services were not upto Sheraton as we all know. With this room rate I was expecting better than this. The services over all does not reflect Sheraton as a world class hospitality brand. I strongly recommend more intensive training sessions for the hotel GM and the rest of staff on how to treat multi national guests.
review from KAYAK -
8.0
Location.
review from KAYAK -
7.0
Location and service Staff not always attentive, Baby cot was very poor
review from KAYAK -
8.0
Probably, the best of Sheraton Hotels I've ever visited. Since the first moment i checked-in till the last moment i checked-out. Absolutely amazing staff, caring, asking me at every chance if i need anything or if i have any compalints. When I asked them to help me on something they gave full attention and they gave me the best alternative. there was nothing i didnt like in the hotel.
review from KAYAK -
8.0
Very nice hotel
review from KAYAK -
6.0
Rooms are spacious. Good and friendly service generally (and usually). I had the longest check in ever; 30mins, too long for a 2am check-in! They quoted me a higher price than originally booked. The room was smelly so they downgraded me, and I didn't get the promised upgrade for the rest of my stay. During check-out the price in my invoice was higher. I was then charged again on my credit card for a mistake after my departure!
review from KAYAK -
6.8
Club rm are very nice and coosy
review from KAYAK -
6.0
quality was as I would expect from a sheraton
review from KAYAK -
7.6
The staff were all very friendly and helpful
review from KAYAK
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8.0
Location.
review from KAYAK -
8.0
Probably, the best of Sheraton Hotels I've ever visited. Since the first moment i checked-in till the last moment i checked-out. Absolutely amazing staff, caring, asking me at every chance if i need anything or if i have any compalints. When I asked them to help me on something they gave full attention and they gave me the best alternative. there was nothing i didnt like in the hotel.
review from KAYAK -
8.0
Very nice hotel
review from KAYAK
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5.3
As a frequent traveler I have not noticed services out of the ordinary other hotel offer. In fact I had to visit Four Seasons to use their swimming pool as yours was not available. I was impressed with their facility. It seems that some of your managers lack the experience and courtesy to deal with guests (for an example arguing and assuming I am a naive person). One of the most irritating experience that with every service that I request the server demanded a tip (not verbally, but with body language), practically I had to pay almost about 40% of my bill as tips. The hotel has two swimming pool non of them was available
review from KAYAK -
4.7
Location was good and the hotel have all functions but unfortunately the services were not upto Sheraton as we all know. With this room rate I was expecting better than this. The services over all does not reflect Sheraton as a world class hospitality brand. I strongly recommend more intensive training sessions for the hotel GM and the rest of staff on how to treat multi national guests.
review from KAYAK -
6.0
Rooms are spacious. Good and friendly service generally (and usually). I had the longest check in ever; 30mins, too long for a 2am check-in! They quoted me a higher price than originally booked. The room was smelly so they downgraded me, and I didn't get the promised upgrade for the rest of my stay. During check-out the price in my invoice was higher. I was then charged again on my credit card for a mistake after my departure!
review from KAYAK -
6.0
quality was as I would expect from a sheraton
review from KAYAK
