Comfort Inn Apex - Holly Springs

Check in was very fast. But BUYER BEWARE

I drove into North Carolin from a 10 hr drive and booked this hotel because I had business in Apex, NC. Check in easy. However, when I got to the room you can sense this Hotel is Really a MOTEL charging Hotel rates. The rooms looked clean but upon closer inspection it was not. Carpets are dirty. Tub was dirty. I couldn't even make coffee the tea pot had bugs. The towels smelled like they hadn't been washed properly. Upon leaving I saw a staff member feeding her young child breakfast. I tried to do an early check out and they refused. The front desk manager checked the room said it was fine too him, that he had the flu (no surprise) and didn't smell anything. THIS BUILDING NEEDS TO BE TORN DOWN. In the end they REFUSED TO GIVE ME MY MONEY BACK. NOT EVEN A PARTIAL REFUND WHICH IS WHAT I ASKED FOR.. I had to Go through hell to locate a phone number for Booking.com which is not in the US but Europe- the only nice person I spoke with during this entire ordeal. Agreed to refund me 20. Euros back to my card. I was charged 119.00 US. This is not about the money had the room been 60. dollars okay I would have been like you get what you pay for. But 119. with an unfriendly staff and nasty room. PLEASE DO NOT USE THIS COMFORT INN OR ANY COMFORT INN FOR THAT MATTER. ONE WORD DISGUSTING. I don't travel often so I had no idea. I had to find another hotel and used a HOLIDAY INN in Cary,NC (5 minutes away) which Amen was so clean, super friendly staff. Breakfast was good. The charge was 99.00 less that Comfort Inn. I even had an incident where I booked for an extra night and had to cancel and they had no issues. Again book with this COMFORT INN AT YOUR OWN RISK!!!