Guest reviews
Overall rating
8.3
Excellent
Based on 3,596 reviews
Overall
8.4
Boarding
8.4
Comfort
8.2
Crew
8.7
Entertainment
8.0
Food
8.1
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Asiana Airlines traveller reviews
Pros
"Asiana is a great airline."
(in 24 reviews)
"I had a comfortable flight"
(in 17 reviews)
"Great crew and great service."
(in 83 reviews)
Cons
"Seats were very uncomfortable."
(in 17 reviews)
"This is unacceptable on a long flight."
(in 11 reviews)
"For a 5 hour international flight, the expensive business class seats were very subpar."
(in 4 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
leg room
business class
food was good
long flight
great service
crew was friendly
comfortable flight
entertainment options
great experience
good crew
bit hard
business class seats
-
6.0
Pros: the service
Cons: the food and entertainment system
review from
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2.0
Cons: It was cancelled. There was no proactive communication from Kayak or Asiana about the situation. We had to cancel and rebook ourselves.
review from
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2.0
Cons: It was cancelled. There was no proactive communication from Kayak or Asiana about the situation. We had to cancel and rebook ourselves.
review from
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10.0
Up to their usual excellent standards
Pros: Friendly, professional crew.
Cons: Bit of turbulence, but hey that's what happens when you fly.
review from
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7.6
a lot of turbulence
Pros: The seats in business class were very good and the staff was also very good.
Cons: I've flown to Korea many times and this was the most turbulence I've ever had. The choice of moves wasn't good.
review from
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9.3
back-office support is very poor
Pros: on-plane service is good
Cons: back-office support is very poor. for example their online flight info system is faulty, they cannot figure out the date the plane arrives! mo kidding.
review from
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9.3
back-office support is very poor
Pros: on-plane service is good
Cons: back-office support is very poor. for example their online flight info system is faulty, they cannot figure out the date the plane arrives! mo kidding.
review from
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9.3
on-plane operation is very good but back-office support is very poor
Pros: on-plane flight operation is very good
Cons: back-office support is very poor. for example they sent me an email before the departure date in Korean only.
review from
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9.3
on-plane operation is very good but back-office support is very poor
Pros: on-plane flight operation is very good
Cons: back-office support is very poor. for example they sent me an email before the departure date in Korean only.
review from
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8.6
Cons: one check-in crew (female) at gate was not very nice. My mom is disabled & in her personal wheelchair. The other check-in crew members told us (5 total) to go together to board the plane then this female staff told us we can only have one family member go in with my mom (to take care of the wheelchair then assist her on the plane) next time we board the plane. Their messages are inconsistent & her attitude was uncalled for, especially when she let other disabled passengers on with their more than one family members & the other Asiana staff members told us to go in at the same time.
review from
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10.0
Pros: Tons of leg room.
Cons: No soap in bathroom
review from
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6.6
Pros: Crew was kind & do their job well ensuring passengers are taken care of. Food was very good.
Cons: Takeoff delay in Cebu. Moved from one gate to another to accommodate another airline thus making our departure an hour late.
review from
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10.0
Up to their usual excellent standards
Pros: Friendly, professional crew.
Cons: Bit of turbulence, but hey that's what happens when you fly.
review from
-
9.3
back-office support is very poor
Pros: on-plane service is good
Cons: back-office support is very poor. for example their online flight info system is faulty, they cannot figure out the date the plane arrives! mo kidding.
review from
-
9.3
back-office support is very poor
Pros: on-plane service is good
Cons: back-office support is very poor. for example their online flight info system is faulty, they cannot figure out the date the plane arrives! mo kidding.
review from
-
9.3
on-plane operation is very good but back-office support is very poor
Pros: on-plane flight operation is very good
Cons: back-office support is very poor. for example they sent me an email before the departure date in Korean only.
review from
-
9.3
on-plane operation is very good but back-office support is very poor
Pros: on-plane flight operation is very good
Cons: back-office support is very poor. for example they sent me an email before the departure date in Korean only.
review from
-
8.6
Cons: one check-in crew (female) at gate was not very nice. My mom is disabled & in her personal wheelchair. The other check-in crew members told us (5 total) to go together to board the plane then this female staff told us we can only have one family member go in with my mom (to take care of the wheelchair then assist her on the plane) next time we board the plane. Their messages are inconsistent & her attitude was uncalled for, especially when she let other disabled passengers on with their more than one family members & the other Asiana staff members told us to go in at the same time.
review from
-
10.0
Pros: Tons of leg room.
Cons: No soap in bathroom
review from
-
7.6
a lot of turbulence
Pros: The seats in business class were very good and the staff was also very good.
Cons: I've flown to Korea many times and this was the most turbulence I've ever had. The choice of moves wasn't good.
review from
-
6.6
Pros: Crew was kind & do their job well ensuring passengers are taken care of. Food was very good.
Cons: Takeoff delay in Cebu. Moved from one gate to another to accommodate another airline thus making our departure an hour late.
review from
-
6.0
Pros: the service
Cons: the food and entertainment system
review from
-
2.0
Cons: It was cancelled. There was no proactive communication from Kayak or Asiana about the situation. We had to cancel and rebook ourselves.
review from
-
2.0
Cons: It was cancelled. There was no proactive communication from Kayak or Asiana about the situation. We had to cancel and rebook ourselves.
review from
Flight status
Asiana Airlines route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
1085
Seoul
GMP
Tokyo
HND
8707
Seoul
GMP
Gwangju
KWJ
8708
Gwangju
KWJ
Seoul
GMP
8121
Daegu Metropolitan City
TAE
Jeju City
CJU
311
Busan
PUS
Shanghai
PVG
312
Shanghai
PVG
Busan
PUS
780
Da Nang
DAD
Busan
PUS
305
Busan
PUS
Guangzhou
CAN
212
Seoul
ICN
San Francisco
SFO
211
San Francisco
SFO
Seoul
ICN
8120
Jeju City
CJU
Daegu Metropolitan City
TAE
8231
Cheongju
CJJ
Jeju City
CJU
8232
Jeju City
CJU
Cheongju
CJJ
8950
Jeju City
CJU
Seoul
GMP
8144
Jeju City
CJU
Gwangju
KWJ
8168
Jeju City
CJU
Muan
MWX
8198
Jeju City
CJU
Yeosu
RSU
8991
Seoul
GMP
Jeju City
CJU
1165
Seoul
GMP
Osaka
KIX
3355
Seoul
GMP
Beijing
PEK
8735
Seoul
GMP
Yeosu
RSU
3615
Seoul
GMP
Shanghai
SHA
1035
Tokyo
HND
Seoul
GMP
521
Seoul
ICN
London
LHR
1155
Osaka
KIX
Seoul
GMP
8141
Gwangju
KWJ
Jeju City
CJU
522
London
LHR
Seoul
ICN
8161
Muan
MWX
Jeju City
CJU
3365
Beijing
PEK
Seoul
GMP
8199
Yeosu
RSU
Jeju City
CJU
8734
Yeosu
RSU
Seoul
GMP
3625
Shanghai
SHA
Seoul
GMP
204
Seoul
ICN
Los Angeles
LAX
203
Los Angeles
LAX
Seoul
ICN
742
Bangkok
BKK
Seoul
ICN
272
Seoul
ICN
Seattle
SEA
271
Seattle
SEA
Seoul
ICN
373
Cheongju
CJJ
Beijing
PEK
374
Beijing
PEK
Cheongju
CJJ
314
Beijing
PEK
Busan
PUS
313
Busan
PUS
Beijing
PEK
779
Busan
PUS
Da Nang
DAD
331
Seoul
ICN
Beijing
PEK
332
Beijing
PEK
Seoul
ICN
756
Da Nang
DAD
Seoul
ICN
131
Fukuoka
FUK
Seoul
ICN
231
Honolulu
HNL
Seoul
ICN
755
Seoul
ICN
Da Nang
DAD
132
Seoul
ICN
Fukuoka
FUK
345
Busan
PUS
Shenyang
SHE
346
Shenyang
SHE
Busan
PUS
222
Seoul
ICN
New York
JFK
221
New York
JFK
Seoul
ICN
8531
Seoul
ICN
Busan
PUS
8534
Busan
PUS
Seoul
ICN
371
Seoul
ICN
Shenzhen
SZX
372
Shenzhen
SZX
Seoul
ICN
762
Jakarta
CGK
Seoul
ICN
721
Seoul
ICN
Hong Kong
HKG
327
Seoul
ICN
Tianjin
TSN
328
Tianjin
TSN
Seoul
ICN
370
Guangzhou
CAN
Seoul
ICN
369
Seoul
ICN
Guangzhou
CAN
107
Tokyo
NRT
Seoul
ICN
354
Chongqing
CKG
Seoul
ICN
353
Seoul
ICN
Chongqing
CKG
731
Seoul
ICN
Ho Chi Minh City
SGN
732
Ho Chi Minh City
SGN
Seoul
ICN
761
Seoul
ICN
Jakarta
CGK
232
Seoul
ICN
Honolulu
HNL
235
Chicago
ORD
Seoul
ICN
562
Rome
FCO
Seoul
ICN
561
Seoul
ICN
Rome
FCO
177
Tokyo
HND
Seoul
ICN
512
Barcelona
BCN
Seoul
ICN
173
Sapporo
CTS
Seoul
ICN
722
Hong Kong
HKG
Seoul
ICN
174
Seoul
ICN
Sapporo
CTS
551
Seoul
ICN
Istanbul
IST
309
Seoul
ICN
Weihai
WEH
Top flight routes
Top airports served by Asiana Airlines
- Seoul Incheon Intl Airport Airport (ICN)
- Busan Gimhae Airport (PUS)
- Jeju City Jeju Airport Airport (CJU)
- Seoul Gimpo Intl Airport (GMP)
- Chicago O'Hare International Airport (ORD)
- Los Angeles Airport (LAX)
- San Francisco Airport (SFO)
- Panama City Tocumen Intl Airport (PTY)
- Daegu Metropolitan City Airport (TAE)
- Bangkok Suvarnabhumi & other airports Airport (BKK)
- Fukuoka Airport (FUK)
- Istanbul Ataturk & other airports Airport (IST)
- Osaka Kansai International Airport (KIX)
- New Delhi Indira Gandhi Intl Airport (DEL)
- Beijing Capital Airport (PEK)
Asiana Airlines contact information
- OZ IATA code
- 0207 304 9900 Call
- flyasiana.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
