Ulises Recoleta Suites

Well located, they have a kitchenette (where you can cook, but we had to ask for the pots, since there were none, and no microwave but a sandwitch grill oven). Nice and well decorated common areas, small but efficient elevators, good central heating system (but it was not connected everyday, curiously), good breakfast, nice staff.

Screws missing on the bath holder, on the towels holder, the drying machine would only work if you pressed the button constantly. Flush would not take the paper away, some electric sockets did come out of its place... ...a lot of maintenance was missing. We were left with no blanket on the duvet for 2 days without a reasonable reason (it is a holiday, we were told).

The hotel is in a beautiful old part of town, within walking distance of restaurants and the port area. Breakfasts are served on the top floor and included fruit salad, fresh orange juice, rolls, ham and cheese and various spreads. Staff were helpful.

We were initially shown to the wrong room (one that appeared to be more expensive than ours), although the mistake was quickly rectified and the porter very apologetic. Our "room" included two levels - a sitting room area with tv, couch and cupbaords downstairs, and a bedroom and bathroom upstairs. It suited us very well but might not be suitable for older guests or those with young children as the stairs had no rail and could be hard to negotiate. Also, having the cupboard (and therefore all our clothes) downstairs proved a bit inconvenient as the bedroom and bathroom were upstairs.