Cons: "Attitude of some of the cabin crew very bad. Service was poor and with short comings. With Emirates either the service is very good or very bad. They need to get rid of the dead wood!"
Pros: "Fast boarding, on time, movies."
Cons: "Softer seats. Better food. Seat parents with their screaming babies and children in the back of the plabe!!!"
Pros: "Nothing"
Cons: "— Better Seat assignments , —Boarding pass issuer must know well —how to take care — seat & boarding assignments , —Food with some standards (at least to match with other airlines , at least 3 choices) — On time food serve — Crew must care the requests/needs (at least to respond timely"
Pros: "Seat was fine for size of plane and comfortable for a night flight. Food was flavoursome and nice."
Cons: "Had a problem with the two socket headphone Jack as it was not seating correctly so only got sound out of one ear mostly"
Pros: "Crew were rude and kept ignoring me"
Cons: "Crew member needs to be more friendly and accommodate when things go wrong"
Pros: "Flight attendants are very friendly, actually smile, rather than scowl at you, as so many of the American carriers do."
Cons: "Despite me telling the crew a number of times that he temperature was FAR too low, no change was made. Now I am not a first time flyer and I know flights can get cold. I had a sweatshirt, socks, shoes, two blankets wrapped and it was still cold to the point that I put the blanket over my head. When I looked around the flight almost every single person was completely wrapped in blankets and had hoods, sarees, and scarves wrapped around their heads. I had my 1 year old infant who already had a head cold that I feel was worsened by the cold dry air. I spent my first few days in Kolkata pretty sick. I know the cold air doesn’t cause the illness but it certainly worsened any stuffy nose I had into a full blown cold and chest congestion. I was VERY upset by the discomfort on this flight especially after having a wonderful flight with Emirates from New York to Dubai. I really felt like the crew did not care despite clear discomfort the passengers were feeling. It was incredible how visible the discomfort was yet nothing was done to fix the temperature. The freezing cold air kept blowing right on everyone theoughout the flight."
Pros: "We got upgraded to business class--best experience of my life!!!"
Cons: "No one single thing was wrong"
Pros: "Love the outfits the flight attendants wear Love the attention they give to all ...and basically everything else was above GOOD"
Cons: "The only thing I didn't like was a crabby lady sitting behind me on my way to Dubai the end of October who objected to me reclining my seat ..meanwhile, she had hers reclined! But I didn't consider it important enough to complain."
Pros: "quality and friendship"
Cons: "Electronic Entert can be more accessible More access to news"
Cons: "Flight was completely full and certain passengers were belligerent about wearing face masks. The cabin crew did not enforce mask wearing, stating “we are not the police”"
Pros: "Seats were comfortable"
Cons: "Please make an announcement to passengers to not be dismissive if their surroundings. Passenger in front of me was has no regard for people behind him. Kept throwing himself in seat aggressively which cause water/food on trail to fall over. Thanks"
Pros: "The service and food were good."
Cons: "As a petite person I find the seats in economy class small and cramped. When passengers in front of you recline their seat backs, there is very little room to move, making it difficult to get up and out of your seat."
Pros: "The crew was amazing. They left snacks and drinks out in between service."
Cons: "It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from."
Pros: "The crew was really great and helpful"
Cons: "Only thing that could have been better was ginger ale."
Cons: "You could have had my luggage arrive. Now I don’t know where it is"
Pros: "Crew was fantastic"
Cons: "Boarding was delayed by 30 minutes. May have been beyond the crew control."
Pros: "Great crew who tried to address my broken in seat entertainment."
Cons: "My inseat entertainment could have worked."
Pros: "It was a lovely easy flight, always lovely flying star alliance."
Cons: "Such a quick flight, everything was appropriate for that. Unsure exactly what would make it better"
Dovevo prendere il volo da Atlanta a Buenos Aires alle 22 invece è stato sospeso senza nessun preavviso e rimandato al giorno dopo alle 9 del mattino, i parenti che mi attendevano all'aeroporto sono dovuti andare in albergo e non ho avuto nessun risarcimento danni. Ho mangiato al bar dell'aeroporto un piatto di d'insalata con 4 anelli di calamari col voucher di 30 dollari perché la cucina dell'albergo era chiusa ed ho dovuto pagarmi la bibita, 8 dollari per una birra, e anche la colazione del giorno dopo non compresa, deplorabile.
Pilots concern for safety was excellent. Flights were pretty much on time & bags made it too. Food was decent for airline food. For some reason Delta tagged me for extra security when I hold a Global Entry/TSA pre-check #. At connecting flight at JFK because Delta didnt honor my pre-check # we nearly missed our connecting flight as we had to wait in line for 45 minutes to get through security. Really Delta!!! Secondly, we were not notified by Delta's partner airline KLM that our flight from JFK to Amsterdamn was cancelled until the day before oue scheduled travel date. We had no idea Delta re-scheduled us until me made a call where we were on hold for 30 minutes. Delta did reschedule us but we lost upgraded seats we paif for. Of course ths extra money for the upgraded seats was not returned. Really important - Delta customer service doesnt know how Customs works at JFK if you have a connecting flight. The wait time to get through Customs on 10/4/23 @ 1700 was 60 to 90 minutes & then you had to go through TSA security again where the wait time was 45 minutes. If we didnt have Global Entry no way we would of made the connecting flight. If your travelling through JFK off an international flight with connections better have 3 to 4 hours between flights. Delta agents told us it only takes a few minutes. Some flight attendants were awesome & others really didnt want to be there but that is pretty much with every airline.
W were seated in the middle of 4-seat row so we had to bother other passengers to get out. Seats were packed together too tightly. It was a very uncomfortable place to sit for 8 hours.
The food was excellent and the crew as well. The boarding at CDG was a bit challenged due to boarding via buses and a staired ramp up to the plane. A broader selection of films and documentaries would be nice (but perhaps I travel too frequently 😉
Pros: "Poor service overall. Seats were just like in the economy area, not much different."
Cons: "Better service"
Pros: "They did not clean with antiseptic the tray tables and tv screens between flights. Because of corona virus scare. I asked stewardess and she said no"
Pros: "Just ok"
Cons: "update the gate info correctly and immediately. I was directed by app to go B5A but actually it is B5 gate in SEA-TAC"
Pros: "The guy working the terminal was very helpful."
Cons: "There was some grouchy lady working the terminal and she put a damper on everyone mood. Could put my seats together without me paying an up charge."
Pros: "Quick and easy boarding"
Cons: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
Pros: "Easy boarding, our connecting flight was at the same gate!"
Cons: "Would always love more room in comfort class."
Pros: "The crew and the seat !"
Cons: "The food because of coronavirus the service was scaled back"
Pros: "The crew was friendly and helpful."
Cons: "The leg room was smaller than most other flights and the war phonejack didn't work and the video constantly paused every 30 seconds. Also the 1 8kilo bad allowance in the cabin is a bit unreasonable but I see why they need to because the overhead storage and under the sit storage was less than normal too."
Pros: "Everything was great one of the nicest airlines I've ever flown on"
Cons: "Nothing everything was great"
Pros: "The flight and crew were excellent. Turkish Airlines business is always good."
Cons: "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."
Cons: "My bags were misplaced I have to wait for an extra day to get it"
Pros: "Food is not bad"
Cons: "The staff told us our carry-ons are over weighted and forced us to check in 2 carry-ons and charged us 250USD! Our carry-ons are totally standard-sized but just weighted more than 8 kg. We have never encountered any airlines would rob costomers like this! Will NEVER ever fly Turkish airline again!"
Cons: "My luggage was lost during transit even thout it was a 1h 50 minute layover."
Pros: "check in..Gatwick S."
Cons: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."
Pros: "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."
Pros: "The plane :)"
Cons: "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"
I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.
Everything in general was great, but we left 30 minutes late
Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Cons: "Klm is the best, even on a 40min they served small breakfast."
Cons: "It's KLM. What else do you need to know."
Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"
Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"