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Cons: entertainment sound

Pros: I was offered to check in my carry on, it was nice.

Cons: I was told a wheel chair would be available to help me get to Terminal E in Zurich. I had literally TO RUN to catch my connecting flight to NYC since the chair was not their for me in Zurich. I almost missed my flight. I am a 79 years old woman. That was one terrible experience.

Pros: Crew was very attentive, information from the cockpit was enough to let us know but not disruptive

Cons: Boarding was one long line that other passengers in the airport had to walk through. This was difficult for passengers with kids and those with needed special accommodations Ike wheelchairs, canes etc

Pros: I do not know how to go about contesting his, but we bought 4 tickets to South Africa on Swiss air and Edelweiss via Zurich. We received a confirmation email for two of the tickets but not for the other two so we assumed the other ones did not go through as we used two different credit cards.

Cons: We purchased the last two again and when we showed up at the ticket counted they let us know that we bought 6 tickets!!!!!!!! We would like to be reimbursed for the two tickets we did not receive the confirmation emails for. How can we go about it?

Pros: Nothing

Cons: Cancelled on the day with no notification. Offered replacement flight on Norwegian 4 days later. Had to rebook myself with an additional airline at a cost of £500 more

Cons: Lost my bag. Bumped me back down from Premium to Economy and tried to avoid refunding me. This airline has no concept of customer service.

Pros: Efficient, quick, well organized

Cons: Nothing really

Pros: Nothing

Cons: Don't have dinner. I must payed for eat something. The seats are very small. Is uncomfortable. Never more I Will fly with this Air company.

Cons: I booked a business class ticket through klm, but it was a delta code share flight. Delta was unable to locate me in their system, and I had to contact klm myself to straighten it out.

Pros: Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight.

Pros: Crew was nice, despite multiple hoardings and time delays.

Cons: Plane was originally set to leave at 11:30 am, but was delayed until 3:00 pm for equipment. We boarded the plane at 3:00, the door was closed, and 30 minutes of waiting at the gate, where told to deplane, and the flight would leave at 5:06. There was another flight to San Diego, also delayed for hou

Pros: The crew was helpful and seemed genuinely nice. The seats felt a little narrow

Pros: The seats were typical airliner seats - good enough but more leg room would be nice. Our flights ran on time, and the crew was excellent. Our experience at the Lima Airport was much improved from our first stop there.

Cons: Always not clear if the carry on are included. Always getting a surprise to pay $35 for carry on. Offered an upgrade for $15 took it to find out no more leg room only placed at front of plane.. No entertainment on 3 plus hours flight. Overall lots to be willing to upgrade.

Cons: No retrasos

Pros: Organized well

Cons: Seat crowded too much

Cons: At check in, our carry-on bag was 1lb over weight and we were told we would need to check our two bags. We saw several individuals with much larger bags boarding the plane.

Pros: Boarded late but arrived early. Nice easy flight.

Cons: Don’t sit on the isles seat. I kept getting bumped by the staff with no apology. One male flight attendant kept bumping my arm just about every time he passed by. Made no attempt to avoid my arm or shoulder. I got pretty pissed by the third bump.

Pros: Safe TO and landing.

Cons: Cramped seat space, warm cabin, must pay for even the first piece of luggage, must pay for any seat selection.

Pros: Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport

Cons: No downsides at all

Pros: KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful.

Pros: Everything was good except for the entertainment consul for one of our seats.

Cons: One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking.

Pros: Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome.

Cons: Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me.

Cons: If Air Europa are going to charge customers $150 per bag for long haul international flights, they should mention that when the customer buy the ticket. Was a disgrace and their customer service was non-existent.

Pros: First flight on Air Europa biz class to AMS. Easy check in. Great lounge st Madrid with plenty of food/drinks. Leather seats with blocked middle seat. FAs were friendly and efficient. Landed ahead of time. Bags were first off. Great value with these services

Cons: Liked it all

Pros: Unfortunately there is not one positive thing I can say

Cons: The service was Appalling, this is supposed to be an international flight, I asked numerous times for the WiFi as there is no entertainment on a long haul flight. I asked for water and wine and was more than happy to pay the staff kept telling me they would return and didn’t. I’m not sure what they were always in a hurry to do other than to avoid providing good service. This was not the cheapest flight when I booked and this airline should come with a warning, poor service, equally disappointing food no drinks and no entertainment. If I had know this I would have paid more or flown with an airline that has an acceptable standard for an international flight and the service that should be provided. I feel at fault as I didn’t know an airline like this existed. I just thought it’s european and international and it will be fine. I was truly so uncomfortable and upset. On my way home I was charged $150 euro for my bags which I was under the impression my bags were included. There was no stating of this high cost, once again I would have flown with another airline if I knew of this and didn’t pay leaving America as it said my bags were covered. I hope something is done to make sure it’s clear to customers that this is a horrible and basic airline and it wasn’t cheap. I’m disappointed in all involved and have learnt a lesson but I am dreading this flight home I am about to take. Regards Hannah

Cons: Delayed first leg, missed connection 3 hours delayed AND they lost my baggage

Pros: You can charge your phone on the flight. Got snacks on each flights

Cons: the food options

Pros: entertainment was good

Cons: the flight attendants were mostly absent. The flight attendants on the other side of the aisle were much more attentive and nice

Pros: Crew was helpful, food was good

Cons: Seating could have been better

Pros: crew

Cons: food screens

Cons: Flight was delayed more than an hour due to mishandling of baggage - was at runway for takeoff and was called back to the gate because a bag was loaded that should not have been.

Pros: The crew were pleasant and helpful

Cons: The entertainment system is way behind many other carriers - poor variety of choice, and small poor quality screens

Cons: The people handling the boarding were rude and inefficient. Not a way to staty an 11 hour flight.

Pros: Comfortable seats

Cons: On a 4 hour flight Offer snacks and water without charge. Children were screaming the entire flight. The crew stood in the back reading magazines instead of checking if people needed more drinks.

Pros: yes

Cons: not really

Cons: Inflight was better than I expected. But needs upgrading air crafts.

Pros: The crew was amazing and the food was great.

Cons: Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress.

Pros: Being fed was amazing and watching free TV was great!

Cons: I wish there were personal fans because it got uncomfortably hot sandwiched between people

Pros: I liked that we got served a lot of snacks and food :)

Cons: Nothing honestly! Smooth flight :)

Cons: Punctuality

Pros: Im stuck in London due to flight delays. I will never book with kayak again. I am so fed up with travel ticket i booked with kayak

Pros: You can charge your phone on the flight. Got snacks on each flights

Cons: the food options

Cons: The attention to the passengers by the flight attendants. This applies only to one attendant that was not very helpful

Pros: Thw crew were amezing, with a lot of patient. The entertainment was graet. The seats were graet.7;

Pros: The crew was amazing.The seats weren't bad but not super comfortable.

Cons: The kosher food was excellent and delicious but cold.Our only complaint was that the boss of the crew laughing and making lots of noise when people were trying to sleep.It was great to see people so happy but not during sleep time.I loved the crew.They were very warm and friendly.Boarding was excell

Pros: The food is very good in 1st class.

Cons: Even though 1 of the 3 stewards was really excellent at everything (foremost his impecable attitude towards passengers), nothing is really standing out anymore in IBERIA 1st class. It used to be extremely good, but now everything is banal. No attention to detail or pleasantness. The one thing that really concerns me is that Spanish stewards, more the women than the men, are becoming more rude than before. I understand that some passengers must be a hassle from time to time, but this is their one and only job, so a nice attitude is of the utmost importance.

Pros: Crew was good, seats were good.

Cons: Barely made connection because we were late landing.

Cons: Flight from heathrow to Manchester stopped it being excellent alll round as flight delayed over an hour

Pros: Stress free trip - fine all round

Cons: Auto check in wouldn’t recognise passport (YET AGAIN- and not only mine)! Was seated to rear of aircraft and coffee trolly didn’t get to me before ‘seatbelts fastened for landing’ announcement..

Pros: The Dubai Red-Eye. Crew always ready with more fluids through the flight.... only proviso... being able to walk disembarking.....