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Pros: Departed on time, nice entertainment

Cons: Food could have been better, for such a long trip beverages service was scarce

Pros: No incidents which is always a good thing. I would've liked that the seat had a USB charger though.

Cons: For some reason the airport scheduled 2 packed flights to board at gates right next to each other. These gates are right next to a main corridor. As you can imagine, it was chaos with lots of people standing around in both lines and then bunch of people trying to walk through.

Pros: Seat in Business Class Dreamliner was excellent-very comfortable with great flexibility of use. Service was attentive, but challenged to understand English

Cons: Entertainment selection of movies and music was very poor and too limited. Food was of inferior quality for business class

Pros: Too long ago!

Cons: Swiss air returned my bagage damaged and there is no way to report it!

Pros: The crew were friendly, helpful, and attentive. I'd love to fly with them all the time

Cons: The business class seat felt a bit claustrophobic when in lie flat mode

Pros: Crew was very helpful

Cons: More entertainment

Pros: Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home.

Cons: Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country.

Cons: It was not through Norwegian Air it was another company. It was as if we were flying a domestic flight. No comfort at all. Make sure you pay the extra fee for a meal because they include no food or drinks. Be sure to bring an iPad with movies because they don't supply any entertainment at all.

Cons: It would be nice if they would give all passangers free food and drinks

Cons: Fare is confusing on purpose, despite paying higher fare for premium l, you had to pay for snacks. Model is terrible and makes you feel taken advantage of after flying.

Pros: Easy flight, on time, polite and informative crew

Cons: It was pretty standard— very functional, which is what we expected

Pros: The crew were friendly enough and willing to serve.

Cons: The seat could have been thicker and softer for greater comfort--instead, it was thin and flimsy. There should also be greater space/pitch between the rows of seats.

Pros: They were very nice! Always a smile, even after 10 hours with us!

Cons: Final snack was a ricotta pepper sandwich - which was kind of a weird choice. Kitkat was of course delicious. Beef stew for lunch was fine. but my meal come out with frost on it, so the salad was freezer burned and my dressing was unable to pour being frozen! no veggies for me! :)

Cons: All god nice flight crew helpful. A well organized flight just what you would expect from a German airline

Pros: Crew was nice

Cons: The aisle between seats is too small. There is barely any room for a cart to pass through. If you have any arm out on the aisle arm rest you

Pros: Zero frills. Not a glass of water, a set of head phones or glance of the staff unless you paid for it. You get what you pay for and nothing came without a cost

Cons: More leg room would have been nice. Maybe one complimentary drink for over a 7 hour flight. Don’t forget to fill up your water bottle

Pros: We got bumped over our previous flight. DO NOT FLY WITH THEM. THEY OVERBOARD

Cons: Never sent boarding pass nor options to purcahse bags. Had to pay $100 baggage fee at the counter.

Pros: Anything

Cons: almost all

Pros: Smooth boarding process

Cons: Surprise that British Airways does not have internet access on its transatlantic jets. Delta and Swiss air both had the last time I flew them.

Cons: Food service was pay only on a 3.5 hour flight. This meant there was a good cart blocking the aisle THE ENTIRE FLIGHT! Nobody could get by to use the bathroom or to walk around. There was almost always two people in each direction blocked by the cart. From what I could observe, the cart wasn’t even stocked with the items people were ordering, as a flight attendant was CONSTANTLY running back and forth to the galley to get items that weren’t on the cart! The setup of this food service was HORRIFIC even for me who didn’t order anything. They never even were able to take orders from everyone- never even asked if I wanted anything. I don’t think I will fly British Airways again.

Pros: Snacks

Cons: 2h late!

Pros: Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!

Cons: Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!

Pros: Seats were ok and crew was kind and professional. Food was terrible on all flights. They gave mayo or cheese or something I can’t figure out in a sandwich on multiple flights. That thing though slightly different was terrible every time. Also gates changes and pilot landed in wrong part of the airport for its-fra leg and we had to have passportA checked while exiting the plane and had to take a bus. My transit time was short but gladly made it

Cons: I missed my second leg from fra-ist. The gate was changed and I was given wrong directions by airport employees so I went through a very long and painful wait at a security line that I didn’t need to go through had the airport info employees knew what they were doing or saying. I ended up missing the flight because of repeated wrong directions

Cons: Better boarding and entertainment

Cons: The food was overcooked for dinner and breakfast was a veggie wrap which was soggy and strange. Bring food with you!

Pros: Crew was nice

Cons: The aisle between seats is too small. There is barely any room for a cart to pass through. If you have any arm out on the aisle arm rest you

Pros: Anything

Cons: almost all

Cons: Flight was canceled after waiting 4 hours due to plane technical difficulties. No customer service to get to destination. While I know I will get a refund for Norwegian, not sure I will with the connecting flight. Had to go to a different airport and pay a lot more money and getting in a day. United

Pros: One very nice crew member and one who refused to fill my very small bottle with water since I did not want to use plastic for ethical reasons. If I wanted water I was forced to go against my principles.

Cons: Beverage service after takeoff and before landing. I couldnt believe they didn’t even serve drinks. Larger seats. Thanks.

Cons: waited in long lines to board for no reason

Pros: The food was good and was served with professionalism.It was an excellent service no doubt.

Cons: Beef main course overcooked and dry.

Cons: Just the entertainment. Movies could be slightly better not a critic just a suggestion

Cons: Flight was delayed 40 minutes and arrived 2 hours later.

Cons: Excellent legroom, unlike flight out with American Airlines. I was just unlucky in choice of seat

Cons: Food service was pay only on a 3.5 hour flight. This meant there was a good cart blocking the aisle THE ENTIRE FLIGHT! Nobody could get by to use the bathroom or to walk around. There was almost always two people in each direction blocked by the cart. From what I could observe, the cart wasn’t even stocked with the items people were ordering, as a flight attendant was CONSTANTLY running back and forth to the galley to get items that weren’t on the cart! The setup of this food service was HORRIFIC even for me who didn’t order anything. They never even were able to take orders from everyone- never even asked if I wanted anything. I don’t think I will fly British Airways again.

Pros: Good service

Cons: Old plane, no power chargers, cold during the flight

Pros: Nothing actually

Cons: Everything

Cons: Everything went well

Pros: Crew was brilliant

Cons: Food, entertainment program, pillows and blankets would have been nice,

Cons: The plane was very old. On my seat, the TV screen did not work. The cabin crew was lazy. Nobody paid any attention to the Attendant light by my seat.

Pros: Seats were comfortable.

Cons: There was no food or drinks on an international flight - you had to pay for even a coffee or tea ...... not acceptable!

Pros: Nothing

Cons: They checked everyone’s carry on bags, which made the boarding process incredible slow, then they made you stand on a bus until it was full, to drive to the plane to walk up stairs in the rain. I kept my bag for 20 hours, flying from Vancouver to Calgary to London and before my flight to Madrid. They didn’t care that I said I didn’t want to give it up or that I had to make a connection. Madrid’s airport is notorious for have slow baggage handling, so they are making me wait. I packed for 2 weeks in a carry on and back pack to avoid checking luggage. I am disappointed.

Cons: Excellent legroom, unlike flight out with American Airlines. I was just unlucky in choice of seat

Pros: it was fit on me

Cons: tap water for free?

Pros: Nothing really

Cons: Delays and cancellations on every flight with them. Incredibly poor customer service. Had to wait 4 1/2hrs into a 8hr flight for any drink to be served. No updates on delays whilst at gate or during flight. Much more to say but not enough space to type

Cons: Flight delay not posted at airport, I did get a notification from kayak; flight took off even later because of “paperwork”

Pros: The seat Reclined back.

Cons: No meal was included, the TV screen was too small, no free drinks and to pay for enough coffee..

Pros: Crew great, seat comfortable (Hi Fly)

Cons: My wife and I had a long gap between hydrating and wished the crew could have offered beverage service more often.

Pros: They were very nice! Always a smile, even after 10 hours with us!

Cons: Final snack was a ricotta pepper sandwich - which was kind of a weird choice. Kitkat was of course delicious. Beef stew for lunch was fine. but my meal come out with frost on it, so the salad was freezer burned and my dressing was unable to pour being frozen! no veggies for me! :)

Pros: Lufthansa is a great airline.

Cons: Food was so hot that it was difficult to remove the packaging to be able to eat the pasta.... Desert was ok, brownie was real hard and too sweet....

Cons: Food, entertainment program, pillows and blankets would have been nice,

Pros: Very helpful crew. Quick boarding process.

Cons: Not much leg room, or space in seats.

Pros: Crew was great; super easy boarding process; flawless take off and landing.

Cons: N/A

Pros: The crew and the food

Cons: The entertaiment selection. Should get better movie, TV and news selection

Pros: Great crew

Cons: Very old entertainment system

Pros: it was fit on me

Cons: tap water for free?