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Cons: Turn the lights on early making it hard to sleep

Pros: The service

Cons: The food.

Pros: The crew!!

Pros: Crew's hospitality, good music, good destination material, terminal info, good system overall

Cons: Less legroom, storage space, bad food, few movie options.

Pros: new plane

Cons: horrible check in and boarding experience

Cons: Lost my bag. Bumped me back down from Premium to Economy and tried to avoid refunding me. This airline has no concept of customer service.

Cons: We just hoped that we were given an advanced explanation on the Luggae Allowance we were allowed based on our ticket as coordinated by Kiwi.com

Pros: Flight attendants very friendly

Cons: Difficult to get water during flight. 2 hour delay sitting on the tarmac at airport.

Pros: American Airlines had awesome customer service, smooth flight, comfortable and seats were roomy for economy.

Pros: Boarding and the flight itself were uneventful. Departure slightly early and arrival consequently early too.

Cons: Paying for simple tea or coffee? I know a profit needs to be made but come on! I was missed completely by the cabin service the first time, and had to ask for tea on the second. I don’t know when they started charging for tea, but it was unwelcome, cool, and not particularly refreshing. I expect better of BA.

Pros: The airport is nice

Cons: But they didn’t let me in because I didn’t show up for the first flight

Pros: Ground crew very responsive to needs

Cons: non existing beverage service on a two and one half hour flight :(

Pros: We didn’t order any food. Free drinks would have been nice. Crew was nice. Entertainment was a good surprise.

Cons: Having the choice of no drinks or $5 drinks was unpleasant. Also, why were we crowded three in a row of three seats when there were rows (of three seats) with only one person? Also, it was a major pain in the neck to be stuck at CDG with all our luggage (which we had to claim after the previous flight — surprise! — since we bought out ticket through Kiwi.com) for hours, due to Norwegian Air not allowing us to check in yet.

Cons: Boarding was ridiculous! The gate was significantly too small for a number of passengers that needed to board. There were no clear announcements out how to organize ourselves therefore it was complete chaos with no one knowing where to line up. The crew was the most ridiculous!!! I sat four or five rows from the back and was Peerview to all of their conversations about their hair, about their schedules, about your “valued guest”, about their shifts, about Batman, about anything and everything during the time the plane dark when your “valued customers” were supposed to be able to sleep. It went on and on at a volume that was just absolutely not necessary or professional. This was the least professional crew I have ever experienced and I travel extensively! Comfort the Cabin was freezing cold entire time. I bought a blanket which did basically nothing! Was it Oliver twist blanket before hand? The free blankets I get on other lines with the chill out significantly better! Food and drinks was nonexistent which I suppose is the new trend cutting service for profit. However it should’ve been clearly stated to passengers, that we can prepare for the 11 hour flight!! Entertainment it was nice that each seat had a screen, however the selection of entertainment was poor! For example each TV series only had one episode available.

Pros: We paid for an upgrade for our return trip after being uncomfortable in economy. Enjoyed the comforts, made the 8 hour flight relaxing.

Cons: Other than for food service the crew ignored us. The foot rest was to short for my 5’10” frame.

Pros: Flight attendants were friendly and had good appearance.

Cons: Food was terrible. Seats were uncomfortable

Pros: Service efficiency.

Pros: Efficiency

Cons: Na

Cons: Delay of more than two hours caused my booking at the hotel to be cancelled. Not only i lost all my money but have no hotel to stay What is your responsibility on that???

Pros: Great staff and food

Cons: seat 53d has sound it the screen broken personal spot light also out of order everything is old

Cons: It is an airline that deceives you

Pros: Brand new aircraft, excellent communication

Cons: Delayed first leg, missed connection 3 hours delayed AND they lost my baggage

Cons: Same reason as above.

Pros: Spacious seating available/ snack/staff

Cons: No entainment

Pros: Crew was lovely! Friendly and happy. Well organized and responsive.

Cons: Overseas flight seats were tight going and coming, and being that long a flight you feel you are sitting on top of your neighbors. Air quality descends on a long full flight, it became claustrophobic by the end. There was only an option for vegetarian-vegan, but I am not vegan. I won't do that again. My daughter's bag didn't make to SFO, even though we were early to check in.

Pros: Swiss Airlines Saff was very friendly and helpful

Cons: 0

Pros: The people that work there were so kind! Very pleasant, I love the service! Everyone has a smile and make sure the customers were comfortable and save!

Cons: I like everything. No complain!

Pros: I had few questions about emigration in São Paulo and they helped, the food was good and all were very kind!

Cons: Overbooked and put on another flight 5 hours later

Pros: easy enough...

Pros: it was great the crew was very friendly and the food was also good to my surprise definitely fly Lufthansa again

Cons: the seating is small there is not much room without touching the other person it is so small the one has a hard time to eat

Pros: Service efficiency.

Pros: The crew was nice and the movie selection was decent. Food was ok. As good as it can be when you pay $2,500 for a flight ticket knowing that they are not really there to offer you a service, they are there to make their own money knowing that as a traveler you really have no options other than an airplane if you want to go across the ocean.

Cons: Seats become smaller and smaller...and you keep asking about my experience...$2,500 to travel seating in a miniature seat with no leg room is a bit much...and I know no flight company cares about this...we have no choice...either take that or don’t travel, right?

Pros: Efficiency

Cons: Na

Pros: Spacious seating available/ snack/staff

Cons: No entainment

Pros: All operations a-ok

Pros: They had many snacks and meals. Staff was very friendly.

Cons: The dinner taste was not great. Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you.

Pros: Crew was lovely! Friendly and happy. Well organized and responsive.

Cons: Overseas flight seats were tight going and coming, and being that long a flight you feel you are sitting on top of your neighbors. Air quality descends on a long full flight, it became claustrophobic by the end. There was only an option for vegetarian-vegan, but I am not vegan. I won't do that again. My daughter's bag didn't make to SFO, even though we were early to check in.

Cons: Too tight, no entertaintment

Cons: Lack of food!! LATAM you are doing it wrong

Pros: On board entertainment

Pros: easy enough...

Cons: Turn the lights on early making it hard to sleep

Pros: They considered my reguest of vegiterian food.

Cons: I have no complaints.

Cons: At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included.

Pros: The crew!!

Pros: Good standard Lufthansa service

Cons: Economy seats are too cramped, in comparison to the other airlines

Pros: The crew was nice and the movie selection was decent. Food was ok. As good as it can be when you pay $2,500 for a flight ticket knowing that they are not really there to offer you a service, they are there to make their own money knowing that as a traveler you really have no options other than an airplane if you want to go across the ocean.

Cons: The difference here is that in a 9 hour flight you want to keep hydrated. Crew seemed lazy...they would not bring water to travelers very often...and when I called a flight attendant with the button call and politely asked if I could have some water, she seemed pretty annoyed and told me I can just stand up and go take my water in the back where they store food. NOT A GOOD SERVICE FOR $2,500!!!! It’s outrageous!! Seats become smaller and smaller...and you keep asking about my experience...$2,500 to travel seating in a miniature seat with no leg room is a bit much...and I know no flight company cares about this...we have no choice...either take that or don’t travel, right?

Cons: Delay of more than two hours caused my booking at the hotel to be cancelled. Not only i lost all my money but have no hotel to stay What is your responsibility on that???

Pros: What more can you expect for economy travel?

Cons: Cramped seats