Overview

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Hotel Hacienda de Castilla

Calle 17 Sm 24 Mza 23, 77500 Cancun, QR, Mexico
+52 998 843 0620

£18+

Overall guest ratings

7.3/10 Good
Based on 353 reviews

Review highlights

  • 8.7
  • 7.5
  • 6.7
  • 4.4

Good to know

  • Close to public transport
  • Good accessibility by car
  • Friendly service

Nearby

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    About

    Hotel Hacienda de Castilla puts you within a 10-minute drive of La Sagrada Familia Parish and offers an airport shuttle (available on request) for MXN 1000 per room. Guests looking for a bite to eat can check out La Hija de Villa, which serves Mexican cuisine. An outdoor pool and a bar/lounge are other highlights, and rooms offer LED TVs and room service.

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    Amenities

    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Internet
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Pool table
    • Designated smoking area
    • Business centre
    • Concierge service
    • Child pool
    • Storage available
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.3 Good
    Based on 353 reviews
    • 8.7 "Great service."
      10.0 "100% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      7.1 "71% thought the service was very professional."
    • 7.5 "High comfort."
      7.5 "75% said the beds were comfortable."
      8.2 "82% thought rooms were spacious."
      8.7 "87% thought it was pleasantly quiet."
    • 6.7 "Location is acceptable."
    • 6.3 "Breakfast is mediocre."
    • 6.0 "Rooms are ok."
      6.0 "For only 60%, the bathroom was ok."
      6.5 "Only 65% said rooms were clean enough."
      6.3 "Only 63% thought the air conditioning was adequate."
      5.0 "For 50%, maintenance was acceptable."
      6.7 "Only 67% thought the shower was ok."
      5.0 "For only 50%, the tv was ok."
    • 4.4 "Ugly beach."
    • 4.1 "Internet is poor."
      4.1 "59% said the wifi quality was bad."
    • 3.3 "Bad amenities."
      2.8 "72% thought the building wasn't nice."
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    Overall rating

    7.2 Good
    Based on 172 reviews
    • 8.7 "Great service."
      10.0 "100% found the staff to be very friendly."
    • 7.7 "High comfort."
      8.6 "86% thought rooms were spacious."
    • 6.4 "Location is acceptable."
    • 6.0 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
    • 5.7 "Rooms are ok."
      5.9 "Only 59% said rooms were clean enough."
      5.6 "For only 56%, the bathroom was ok."
    • 3.9 "Internet is poor."
      3.9 "61% said the wifi quality was bad."

    Overall rating

    7.2 Good
    Based on 109 reviews
    • 8.7 "Great service."
      10.0 "100% found the staff to be very friendly."
      7.0 "70% thought the service was very professional."
    • 8.5 "Good value."
    • 7.7 "High comfort."
    • 6.9 "Location is acceptable."
    • 6.4 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
    • 6.1 "Rooms are ok."
      6.7 "Only 67% said rooms were clean enough."
    • 5.5 "Pool is mediocre."
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    Overall rating

    7.0 Good
    Based on 70 reviews
    • 8.9 "Great service."
    • 8.6 "Good value."
    • 7.4 "High comfort."
      7.3 "73% said the beds were comfortable."
    • 7.0 "Good location."
      8.4 "Near to public transport, according to 84%."
    • 6.1 "Average cleanliness."
    • 5.8 "Rooms are ok."
    Good to know
    "Close to public transport"
    "Good accessibility by car"
    "Friendly service"
    data provided by TrustYou

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