Pros (+) The pool was nice and the gym
Cons (-) The breakfast awful!!!! Only the orange juice was good
4 stars
Smart Cancun the Urban Oasis
Photos of Smart Cancun the Urban Oasis
Overview
Situated a short walk from Cancun Bus Station, Smart Cancun by Oasis provides guests with an ideal base while visiting Cancun. It provides a gym, as well as a sauna, a kids club and an outdoor pool.
The hotel features a concierge, a currency exchange and a 24-hour reception. In addition, the multilingual staff are available to provide local information.
Smart Cancun by Oasis has 179 rooms that are fitted with all the essentials to ensure a comfortable stay.
The hotel's restaurant is available for breakfast, providing guests with an easy dining experience not far from their room. For guests who wish to relax with a beverage of an evening, the on-site bar provides the perfect spot. A variety of dining options are also found in close proximity to the property.
Smart Cancun by Oasis is a convenient place to discover nearby Hard Rock Cafe Cancun and Gran Puerto. Guests can also visit Spa at The Royal Sands.
Latest deals for Smart Cancun the Urban Oasis
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Smart Cancun the Urban Oasis
- Outdoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business centre
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Body soap
- Air-conditioned
- Conditioner
Services and conveniences
- Business centre
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Key card access
- Bottle of water
- 24-hour front desk
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Things to do
- Gift shop
- Beach access
- Casino
- Beauty salon
Pool and spa
- Spa
- Outdoor pool
- Sauna
Kitchen
- Tea/coffee maker
- Coffee machine
- Kitchen
General
- Soundproofing
- Telephone
- Storage available
Parking and transportation
- Free parking
- Private parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
Accessibility and suitability
- Lift
- No smoking
Laundry
- Laundry facilities
- Laundry service
Dining
- Restaurant
- Bar/Lounge
Health and safety
- Daily housekeeping
- Safe
Bedroom
- Wardrobe or closet
Workspace
- Fax/photocopying
Fitness
- Fitness centre
Reviews of Smart Cancun the Urban Oasis
8.0
Very good
2317 verified ratings
Wonderful
918
Very good
392
Good
395
Okay
174
Fair
160
Mediocre
90
Poor
189
Summary of reviews
Guests say
Guests appreciated the hotel's location, particularly its proximity to downtown and local attractions. However, many reviews highlighted significant issues with cleanliness, including dirty rooms and bathrooms, which detracted from their overall experience. Additionally, the service received criticism, particularly regarding breakfast policies and staff attitudes, leading to a generally negative impression of the hotel.AI-generated from customer reviews
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Score by provider
8 out of 10
128 reviews
7.6 out of 10
1 review
7.9 out of 10
6 reviews
All reviews
Pros (+) Installations are nice and the pool area is comfortable for a chill afternoon. How ever music was loud if you consider that most people are there soaking up the sun
Cons (-) Staff in reception should be a little nicer check in took long.
Pros (+) Good wifi and nice room!
Cons (-) During the day was loud renovation in building.Only one elevator,need wait a lot.
Pros (+) Can’t speak for all rooms of course but room 508 could certainly need a makeover. Balcony door didn’t close properly, lighting wasn’t sufficient and the bathroom looked somewhat dated. However, the hotel as such is nice, great pool area, good coffee shop, nice staff. It’s not directly in the centre but walkable
Cons (-) The hotel offers free shuttle service to two partner hotels at the beach. They charge you 600 pesos for a day pass for these all in resorts but that’s not worth it. (Plus it’s a ridiculously bureaucratic procedure to get there and in) The beach was great, but the food was lousy and the service poor. Had the feeling they intentionally slow down the service to serve less. In any case, better option ...
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Cons (-) Check out was disappointing and my toilet leaked the entire stay.
Pros (+) The hotel is located in downtown - close to everything.
Cons (-) My girlfriend was sick. I called room service for breakfast. (Breakfast was not included and I was paying for it) They told me that they are busy and we must come downstairs. I went downstairs in the their restaurant. They told me that I can not take food to the room. My girlfriend must come downstairs to eat. I explained but they told me that this is their "hotel policy" and they can not do anyth...
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Pros (+) Staff were super friendly . Especially Carla . Loved her :) Food was great . Thanks to the kitchen staff !! See you Guys soon !!
Pros (+) Pool area was very nice. Close bus bus connections.
Cons (-) Long way from beach. Room a little musty smelling. Club a little loud right below us.
Location
Av Tulum 13-14, 77500 Cancún, Quintana Roo
What's nearby
- Glorieta del Ceviche233 yd
- Estadio de Beisbol Beto Avila0.8 mi
- Estadio Olímpico Andrés Quintana Roo0.9 mi
- Puerto Cancun1.1 mi
- La Gran Plaza2.2 mi
- Puerto Juarez2.2 mi
- Gran Puerto2.3 mi
- Poliforum Benito Juarez3.8 mi
- Cancun Golf Club at Pok Ta Pok4.3 mi
- La Isla Shopping Mall5 mi
- Cancun Convention Center5.2 mi
- Hard Rock Cafe Cancun5.2 mi
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Essential information about Smart Cancun the Urban Oasis
Low season | August |
|---|---|
High season | December |
Average price (weeknight) | £51 |
Average price (weekend night) | £50 |
When to book a room at Smart Cancun the Urban Oasis
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.1 |
|---|---|
Distance to city centre | 0.3 mi |
Nearest airport | Cancun |
Distance to airport | 8.9 mi |