Canillo Hotels

parking facility better than expected, hotel clean, good breakfast, staff helpful

check in time only after 15.30 - contrarry to booking.com email, street noise and smell of tobacco in hotel lift

The perfect budget hotel for a mountain walking holiday. take earplugs if you are a light sleeper and get a room witha veiw (above the street).

I loved the warm ambient, luxury furniture, and the location, its great to be in peace with great landscapres.

everything was within walking distance... the front desk staff...ms elena?? was very helpful... loved it!!!

Excellent hôtel. Big bedroom, big Spa, xith man activities. Staff very Nice and helpful. Highly recommended. We really enjoyed.

Staff doesnt speak french.

So far, . Best hotel ever. Excellent in all senses

Friendly Staff nothing was to much trouble for them

The staff was very friendly and helpful. A reservation issue was fixed quickly and with a great attitude to please.

The hotel very much was pleasant. All is very beautiful and comfortable

All very much was pleasant

Location was perfect for skiing, hotel offers discount at local ski rental shop, Pico Negre, which were excellent. THe size of the apartments was great, but get the ones in the newer side with a kitchen.

The spa rules, need a swim cap to enter pool. Who the hell packs a swim cap, and why should I have to buy one there? Our couch was very uncomfortable, which was also our bed later that night.

We liked the hot broth soup available all day in the lobby and the view from the hotel room balcony was breathtaking. The lobby was very cozy after Skiing all day and sitting by the fire. The Bell Hop was very kind and helpful for the length of our stay.

Expired food delivered with room service. Room not cleaned one day after skiing (had to wait in lobby and was never notified when it was complete). Hotel has no hair conditioner available. The Pool and the Hot Tub were not very comfortable due to the water jets in both sprayed out freezing cold water. Front desk staff seemed to be more irritated with the inconvenience of fixing the issues that we had rather than trying to make us more cofortable with our stay. I have stayed in various classes of Hotels over the years and I know that I could have spent a lot less at a 3 star hotel and received better service. For a Five Star Hotel I would have expected a lot more.

i liked the hotel because i read the reviews before i booked and lived up to my exoectations

the evening meal was not up to my expectations

Very good and comfortable hotel. The breakfast is tasty. There are boxes downstairs for ski and ski boots and no need to take all your ski staff to your room. The staff is very polite and always ready to help you! My best regads to Josep and his family! Thanks a lot for hospitality!

The hospitality and breakfast.

The hotel is excellent value for money - it had all you needed and was clean and comfortable. We had to shut our windows as it is on the main road through Encamp, but the air conditioning was good. Nice to sit on our balcony and watch everyone in the street.

Nothing

Comfortable, well maintained, good location for us.

We were starving after a long day so didn't want to wait till 8 pm for dinner.

It was a nice stay. The pool was cool.

Maybe the food is not very exciting...

Small, friendly hotel in the most beautiful part of Andorra. Excellent base for bikers, hikers or skiing.Excellent value for money and good restaurant. We hope to return.

The room was a bit on the small side.

Helpful and friendly staff in wonderfully situated hotel.

The only slight downside was that, for me personally, the mattress was too firm.

Very helpful staff and good location.

We enjoyed our stay vey much. The hotel's location is very good, the staff was helpfull and friendly. the room was clean and very comfertiable. very recomended.

Nice little studio in the centre of Canillo. Nice people and free parking.

The was hotel warm and clean with friendly staff, great restaurant attached to hotel, and not far from the ski lifts.

everything made easy by warm welcome, friendly, efficient service and good, warm room , with straightforward traveller's breakfast provided.

the hotel manager was very helpful and he gave me advice as where to go for some of the best views and restaurants to visit, the hotel is very nice and i would reccomend it to my friends and family

-easy to find, in the central of Encamp.

Little bit old furniture, but clean.

Convienent location, close to ski bus and local shops, excellent dinner

very thin walls between rooms and corridors disturb night sleep when others are celebrating

We asked for a twin room for our two teenage children but they were allocated a double. No other rooms available. Not clever.

Difficult to locate...

Really perfect! Beautiful hotel, friendly staff, outstanding location, perflect cleaning... breakfast and dinner very good and in good quantity. I will return for sure!

Hotel staff, comfort in the room, location, room design.

Very nice place comfortable and attractive for families

Parking facilities at the hotel area are not good

Very spacious appartment, good equipment and clean

Quite noisy, we asked to change the room and then it was a bit better.

Value for money. Stuff. Kitchen.

Gorgeous boutique hotel. Very good customer service, went to great lengths to resolve a problem with our room. The upgraded rooms are really nice, great idea for a special stay. Very good restaurant (foie gras and chocolate on the menu for starters!) and good quality breakfast. Conveniently just over the border from France and right next to the ski lifts and they offer guided excursions for the more adventurous.

Apart from a restaurant opposite there is nothing else around, you need to get in the car to for supplies in Pas de la Casa or Soldeu. Hot tub cool (32 deg) and water not particularly clean.

Promimity to ski slope, good food and wine.

Only two serving staff in restaurant and bar were pleasant. Rest were verging on the rude. Spa staff were not inviting.

The hotel is very well served of a transport to funicamp for skiing.

Clean and comfortable hotel with good kitchen. Personnel was helpfull. Hotel should be ranked minimum 3+. Cabin lift to Grandvalira easy to access by ski train (in front of the hotel).

nothing

fair price

poor wi-fi connection

Central location, good for a one night stay

The road the hotel was in is undergoing roadworks and is closed. We had to park some distance away and carry out things to-and-from the hotel.

Location, view, food, price

Small rooms, beds too small and noisy when turning