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i liked the hotel because i read the reviews before i booked and lived up to my exoectations the evening meal was not up to my expectations
We liked the hot broth soup available all day in the lobby and the view from the hotel room balcony was breathtaking. The lobby was very cozy after Skiing all day and sitting by the fire. The Bell Hop was very kind and helpful for the length of our stay. Expired food delivered with room service. Room not cleaned one day after skiing (had to wait in lobby and was never notified when it was complete). Hotel has no hair conditioner available. The Pool and the Hot Tub were not very comfortable due to the water jets in both sprayed out freezing cold water. Front desk staff seemed to be more irritated with the inconvenience of fixing the issues that we had rather than trying to make us more cofortable with our stay. I have stayed in various classes of Hotels over the years and I know that I could have spent a lot less at a 3 star hotel and received better service. For a Five Star Hotel I would have expected a lot more.
nice decor, ambiance, facilities for children were excellent no parking available and municipal (paid) parking was expensive. the rooms were too hot and temperature could not be regulated
We would like to thank the owner of this nice hotel for making our stay there a pleasant experience . Everything was well organised, the room was very clean and comfortable. The hotel location offers a spectacular mountain view which you can enjoy from every corner of this place. The guest treatment was extremely friendly and warm. Thank you again!
Very clean neat and friendly
The rooms and the calmness of its location it did not have dinner service (restaurant)
This hotel is excellent offering large suite accomadation, a very good breakfast selection and a wonderful location. It is also outstandingly clean and very well presented and could be used as an example to many other hotels.
The friendless of the staff, the hotel's cleanlisness & facilities.
Very friendly family run hotel, high standards of service & cleanliness provided during our stay, most enjoyable stay. No dedicated bar area with comfortable seating to relax and enjoy a drink & snack after hard day on slopes.
hotel, setting, comfort, decor, size of rooms, staff, breakfast etc etc etc etc etc extra charge for using microwave in suite
Superb modern hotel.Man on reception very helpfull.Quality breakfast including a full English breakfast .Rooms large and clean incuding nice shower. Best hotel we have stayed in for many years. Good secure car parking. Could not fault this hotel.Very very high standard.
Great hotel, clean and spacy rooms, helpful and friendly stuff. Hotel is not directly on the main road as most of Andorra hotels, so you can enjoy quiet enviroment, but still close to Canillo center (10mins by walk, 2mins by car). We definetely reccomend this hotel. Smaller bathroom
Nice building, nice place spare blankets and pillows not clean.
Comfortable, well maintained, good location for us. We were starving after a long day so didn't want to wait till 8 pm for dinner.
It was a nice stay. The pool was cool. Maybe the food is not very exciting...
Really perfect! Beautiful hotel, friendly staff, outstanding location, perflect cleaning... breakfast and dinner very good and in good quantity. I will return for sure!
Staff were friendly, breakfast wasn't bad rooms were good No facilities for kids 10/12. Neither in town or at slopes had to get into car for everything.
An excellent hotel. Spacious, clean, comfortable rooms. Good service, friendly staff, fantastic view, very good breakfast and a nice swimming-pool. no reservations
Very comfortable, great food and relaxed atmosphere. No
Difficult to locate...
Good location, nice ambient, excellent food, friendly staffs Rooms are a bit too small. Lack of facilities, Hard to adjust room temperature
It is a very comfortable hotel in a beautiful surrounding. I would definitelly recommend it.
We were very comfortable and made to feel welcome, wish we had planned to stay longer. We also got good sight seeing advice from the reception.
Excellent quality, nice positioning outside Andorra la Vella, very friendly staff. The new part is way better than the old, the part with the suites.
great place, good food Our bedroom was a little small
All good Gym and jaccuzi were working but we were not allowed to use these facilities as it advertised them
Very welcoming and helpful staff at the reception and in the restaurant. Very good value meals. Very comfortable lounge area.
access to the town is good. Staff helpful. Breakfast ok. Hotel parking is to pay for, but free in the town. Somewhat dated and the rooms could do with an update, but generally clean and tidy.
We stayed family room on the 3rd floor. We could enjoy stars from the bed. The room was very clean. The combination of tea rounge and child play room is good. It allows parents enjoy relax time watching TV in front of chimny while children also enjoy playing at children's room.
Large and clean room and bathroom. Very helpful and friendly staff. Excellent breakfast. Close to the town centre and ski lift. Good price-quality ratio.
The lounge area was comfortable and spacious and the food offered good value for money We think it would be difficult to walk up from the garage to the ski gondola because of the spiral staircase.
The hotel staff were very accomodating, they always made sure they smiled. It was good to see great customer service. The rooms were clean and we were able to relax there The only thing was smoking in the lobby, where its the only place we could use the internet.
The restaurant was lovely - much nicer than having a buffet which most hotels in the area seem to offer. Also, really good bar area. The decor was a bit out of date but the rooms & bathrooms were spacious enough.
We enjoyed the whole experience, but felt it was a shame the hotel was not being used by many others
The rate I paid through Booking.com!!! Unbelievable for this under-used gem. The underground parking. A nerve-wrecking experience if one is not used to tight parking places (I'm from Canada). And to charge $ 9.50 a day is ridiculous.
Very comfortable hotel which is conveniently located only few hundreds meters away from ski lift. Good facilities for ski storage. Friendly staff. No kettle in room. Only few TV channels in English
Jakuzi was nice. The air in the room was too dry.
The hotel was very clean and well maintained and the rooms were spacious with fully equipped bathrooms. The hotel staff were helpful and friendly. The hotel was well situated with close proximity to the skiing. This all made for an excellent holiday. There were no bad points for us.
Perfect hotel for a skiing/boarding holiday. Spa area was nice and the food was top draw
close to ski lift meals inedible on the whole, hotel ran out of shampoo and choice of wine. exercise room contained 1 bike but broken.
surroundings, friendly staff, nice atmosphere. price of wine- too expensive
Staff were very friendly and helpful. Food was excellent, although the child's menu was rather restricted. Hotel was clean and generally quiet. Plenty of parking available and the whole area felt very safe. Swimming pool was very cold and the Jacuzzi only luke warm. Our room had no view and was rather dark. It was also very stuffy in our room due to a lack of air conditioning. There was no outside seating area.
Restaurant staff very friendly. Breakfast good, restaurant food good. Nice and relaxed atmosphere. Recetionists were very "closed" and not very smiley.... The room too small as a family room especially with an extra bed. And the room was too dark, (window to a dark roof).
Excelent staff and restaurant
Wonderful location. Staff was very friendly and helpful. My wife had an excellent massage! We had a lovely dinner at "el Rustic". We will come back very soon.
A charming hotel right next to ski slopes (although we were there in summer :))) and mountain river. Big comfortable rooms in a country-style, excellent restaurant, free pool and jacuzzi, free parking, live music in the evening. A very positive impression!!
Quality of kitchen Absence of glass glasses in number and dryers for mountain-skiing boots.
Great location for ski in/out. food buffet style and good, hotel drinks very reasonable for a 4* on the slopes. Enjoyed the stay staff all very freindly. Would return again.
A friendly welcoming enviroment
free internet wifi in room
If you go on skiing, the car lift is by the hotel, this makes things very easy and comfortable. The breakfast and the dinner were buffet with good food and different every day. I can´t say any bad point, we really enjoy our stay.
Opening time of restaurant in the evening at 8pm is far too late for young children.
The location and ease for skiiing is unbeatable I have stayed in this hotel on 5 or 6 previous occasions. The quality of the food and the efficiency and politeness of the staff has gone seriously downhill.
Being able to ski straight from the hotel to the chair lift and return skiing direct to the hotel´s ski locker was excellent I found it very horrible that there was smoking allowed throughout the hotel, except the dining room. Although I had booked a non-smoking room the smoke from the lounge area and hotel in general pervaded by bedroom and everything smelt of smoke.
location and dinner too modest and small rooms, lazy and ignorant personal, no kids facilities, smoking gaming zone
it was very quiet and it felt like we had our own hotel for a week the spa was only free to use if u were there before 15.00. no children allowed in the pool and spa !!!!! we took 5 children.
This is an excellent genuine 5 star hotel with great style and facilities. The spa is superb and is on three floors! Parking could be an issue in the winter I suspect
Everything about this hotel was fantastic. The staff were extremely helpful and friendly , it felt as though they couldn't do enough to make our stay a pleasant one. Its possibly one of the best hotels i've ever stayed in for service. the views from the hotel rooms and the spa are amazing.
So far, . Best hotel ever. Excellent in all senses
Excellent hôtel. Big bedroom, big Spa, xith man activities. Staff very Nice and helpful. Highly recommended. We really enjoyed. Staff doesnt speak french.
the hotel design, the service, the staff. this hotel is really amazing :-) car parking
Friendly staff, warm welcome, great food, good selection of wines, location, excellent rates. A very minor point; internet expensive, free Wifi would be very useful.
Well run small hotel. Very clean,with friendly staff on hand.Food was great too.
The couple that runs the hotel were awesome. We location was great if you wanted to visit the monastery. The dinner was incredible; even if you don't stay at the hotel (not sure why you wouldn't stay), make sure to have meals since this was truly fine dinning.
The hotel is just north of the capital city, Andorra La Vella, and quite easy to get to as it's just off one of the main roads (the CG-2). It's in a small town, and apart from the impressive church and a bar/souvenir shop over the road there's not a lot to do for families, but it's great for relaxing and well situated for all the major towns, ski resorts or just exploring. The hotel itself is excellent value for money and the staff in particular are very polite and professional. I didn't think the food was as good as some of the other reviewers have stated. It was a bit hit-and-miss: some dishes were delicious, while others were a bit bland but palatable all the same.
Fantastic staff, very helpful, had one of most enjoyable/relaxing stays ever, a little out of the way hence price but if you have a car no problems, definitely recommended and will stay there again
Lovely homely feel, almost like visiting friends, the staff were really great. The hotel is actually a hostal and therefore should be viewed as such. We had no complaints other than the smallness of the room, but after all, it is a hostal. We would certainly visit again. The room we took was rather dark and looked over the rear, other rooms shown were similar, having said that we booked at the last minute so we couldn´t really complain, and it certainly did not spoil things.
We liked everything, from start to end. The owners/staff are very friendly. The food (diner and brreakfast) served in the restaurant was very good. Only issue we had was with the wireless internet. We couldn't get it to work on our laptop so this is the only negative of our stay here. It's a great hotel and it's located about a 10 minute drive from La Vella. If booked in the high season make sure you also reserve a parking space inside the building. Parking is tight for larger cars but not impossible. Everything was great, so no complaints.
staff was execellent and very helpful, meals were excellent, quiet and comfortable
Everything - what a great place. Nice modern hotel with great character, superb parking, great staff, superb food. Priced for your pocket, wonderful. The drawback would be its location. Andorra... we took a trip in from France and back over some huge mountains for this hotel and it was worth it.
The staff was incredibly helpful and the hotel is located right in between two great places to ski.
Nothing staff unhelpful, facilities poor.
We were staying at the hotel during 11 days and the hotel was overcrowded with students that, i believe, is unacceptable for four-star hotel. There were very noisy both at breakfast and dinner and almost impossible to get any meal from buffet. Also our room (204) was very, very cold because of the additional window in the bath room. In general the hotel is far away from 4-star standards.
The service is exellent only at the weekends. Wide choise of foods for dinner, good breakfast, lots of fruits, etc. Good mountain view. Parking is 11eu/night, but a lots of places to park near about. Spa price is 6 eu/person per stay. We were staying for a week at this hotel last week of january 2010. The weekend was just perfect, but on monday we've noticed 4 buses of students arrived the hotel. So it became a nightmare for the rest of the week: very noisy, nothing to eat on breakfast and dinner - just spagetti and chicken! The restaraunt itself turned into a chip and crowded self-service area with dirty dishes, etc. Also the smoking is allowed everywhere in the hotel - even in the rooms and corridors, bar area and reception - so even in the room you feel like in the smoking pub! - which is not acceptable for 4stars hotel. So you better choose respectable 3 stars. Also very step road to the hotel - high risk of beeing blocked in the hotel if snowfalls even with chain
Excellent views from apartment. Comfortable, good sized rooms and quiet location. We were a little bit disappointed that it was not located within easy walking distance of the village of Canillo.
The apartment was of the right size - clean and the location was nice and peaceful. The only english channels on TV were BBC and CNN with poor picture quality. The furniture was a bit run down. Also they claim to have a gym but this is very poorly equipped and they have an additional charge for the use of gym, pool etc which was not listed on the site
We got one of the largest rooms available great view of Canillo / mountains separate shower room and bathroom free fast Internet (no WiFi, network cable needed, supplied by reception) Accessable Internet computer at hotel lobby Parking garage for 10 Euro extra cost Staff speaks English Breakfast is what you expect to be Expected less, based on previous reviews Mixed staff hospitality. Very friendly and informative in the evening, certainly not in the morning Double bed is two matrasses placed next to eachother, same for the sheets (may be normal in Spain, I don't know (yet...)) Actually we didnt care but the tv (TV's, we had two!) only had 3 local channels
food was very good, curtesy bus for sking,help with ski pass and ski hire, would stay again really enjoyed the hotel and its facilities
Terrbile for a **** hotel. Definetily wouldn't recommend it to anyone.
I stayed at this hotel with my friends. We lived in apartments. It was very comfortable. The apartment is roomy. The hotel are located on slope of a hill and minibus goes to funicular from the hotel. There are sauna, small pool and jacuzzi at the hotel. It is a quiet plase. I was satisfied living at this hotel.
the place, the view of the city from the hotel and the good reception i would like more information, on directions to the hotel...
everything was within walking distance... the front desk staff...ms elena?? was very helpful... loved it!!!
The fact. that the hotel is alongside the Gondola lift is very convenient.Also it is only a short busride from the shopping area.
the hotel was well clean and fresh the sofabed was not good condition
I loved the warm ambient, luxury furniture, and the location, its great to be in peace with great landscapres.
Hotel staff, comfort in the room, location, room design.
Very nice place comfortable and attractive for families Parking facilities at the hotel area are not good
Excellent clean accommodation. Friendly reception staff who were especially very helpful and understanding when we had car difficulties and needed a late check-out. Beautiful location in Ordino. We loved the mountain views, and our young children loved the playground directly across from the hotel. Would definitely stay here again.
Gorgeous boutique hotel. Very good customer service, went to great lengths to resolve a problem with our room. The upgraded rooms are really nice, great idea for a special stay. Very good restaurant (foie gras and chocolate on the menu for starters!) and good quality breakfast. Conveniently just over the border from France and right next to the ski lifts and they offer guided excursions for the more adventurous. Apart from a restaurant opposite there is nothing else around, you need to get in the car to for supplies in Pas de la Casa or Soldeu. Hot tub cool (32 deg) and water not particularly clean.
Promimity to ski slope, good food and wine. Only two serving staff in restaurant and bar were pleasant. Rest were verging on the rude. Spa staff were not inviting.
The hotel staff were polite, accommodating, helpful and friendly. The hotel is clean and very comfortable. Everything is what you expect from a 4*. The lounge bar could have more luxurious seating instead of cafe like tables and chairs and children should not be allowed in the bar, there are plenty of other facilities for them.
very professional and friendly staff, excellent service
Nice mountain family hotel. Andorra la vella is not far by car for dinner. The main reception staff could be friendlier.
We liked the swimming pool and sauna - very comfortable for kids. The staff was very nice and helpful. Good room for a rest/for kids with a fireplace. Food (dinner) is not tasty - made from semi-finished products, very poor range/selection (not a buffet, but you choose from a range of 4 dishes suggested), was difficult to feed kids (the other restaurant is a fish one).
easy access to skiing area SPA available limited choice for brakfast - usualy you stay at ski resort hotels 7-14 which mean you get tired from breakfast menu quite quickly
It has a very good location and you can go skiing without taking a car. It is nice also to go to swim and jacuzzi after ski all day and mountain walks. You can notice that all rooms are for smokers. I don´t smoke and I notice that inmidiatly and I didn´t like it very much. You cannot avoid the bad smell even if you have window opened all day. There should be few rooms with fresh air and just for non-smokers.
Friendly atmoshere, and nice staff
A very nice hotel in the centre of town. Large 2 bedroom room. Staff friendly and helpful. Excellent facilities (indoor pool great for kids). Excellent selection for breakfast and included in room rate.
facilities, (gym, swimming pool) and the proximity of te slopes
Nice and clean rooms, friendly staff. There is an inexpensive public parking nearby and the bus stop for the ski train is very close. WiFi not available in the room
the hotel manager was very helpful and he gave me advice as where to go for some of the best views and restaurants to visit, the hotel is very nice and i would reccomend it to my friends and family
The welcome from all staff, food & ambience. Smoking, & allowing dogs in rooms & restraunt.
everything made easy by warm welcome, friendly, efficient service and good, warm room , with straightforward traveller's breakfast provided.
The welcome received, nothing too much trouble!
The room was good in size and 4 beds, exactly what we needed The bath door did not work
Very friendly and helpful staff, lovely setting and views, close to town centre.
Friendly staff. Excellent value. Good evening meal service and excellent value. Rooms were a little small.
Very good hotel in a charming location with nice mountain views. Excellent staff friendly and helpfull. Breakfast and parking included for a good price. The room was not very clean and some of the public spaces look old.
Very nice, clean and cosy. A very nice new wellness/Spa centre. Good fitness equipment and excellent jacuzzi( really a whole swimming pool).Excellent balcony. Could be indicated on the hotel page that wellness is for extra cost ( even fitness ). And it could be open also on morning hours. Parking a bit tricky as no reservation is possible- it seemed not enough places for all cars.
Everything. Staff friendly and helpful. Evening meal and breakfast superb. Room was clean tidy and really comfortable and a pleasure. Facilities were more than adequate. Great location. more choice in mini-bar would be nice.
Their internet facilities did not work.
The location in front of the telecabine is something fantastic!!!!
Spacious Public rooms, excellent restaurant.
Quiet room with tripple glazed windows, friendly staff, good breakfast free (but tight) parking Despite being a Non Smoking room it smelt from deodorant used to cover smoking smells
Nice hotel, cosy lobby with lots of wood and carpets, atmosphere of a grand chalet, half an hour drive from Andorra la Vella capital city, and half an hour drive from skiing in the mountains, most of the staff speak english. What goes for Spain, goes for Andorra as well : if You don't speak Spanish, then service from people and people beiing friendly is getting worse. Only a few restaurants in the village, and by Spanish habit the only open from eight a clock in the evening. One site of the hotel a narrow busy street, other site building constructions, ask for a room overlooking the pool.
the design, the reception lady was excellent the smell in the room was so strong that i couldn't sleep and dinner was not eatable, last issue: the staff don't know english so it could be a problem
Friendly Staff nothing was to much trouble for them
The staff was very friendly and helpful. A reservation issue was fixed quickly and with a great attitude to please.