Would you like to save as your currency permanently or for this visit only?
staff very friendly and helpful. no complaints whatsoever. Service was excellent.
Hotel was centrally located for sites and public transportation. Staff were very gracious and breakfast ,afternoon tea and evening appitizers were a plus. The air conditioning did not work as well as it should have. However, all other features offset this condition.
excellent facilities and service no
The spa, and the friendly staff The room was quite small, for a 5 star hotel. Location could have been slightly better.
The concierge was extremely knowledgeable and resourceful. He was very helpful arranging trips and events for us.
Excellent customer service! Everyone was very nice and helpful.
beautiful building nicely restored and with very nice details
Everything was amazing!!!!!!!!!!!!!!!!!!!!!!!!!! No bad points
The staff were just wonderful and the room was excellent. the whole experience was just wonderful. I transfered to another Budapest 5-star hotel which was part of a tour and the hotel was just not in the same class as the Corinthina. No
The friendliness of all the hotel staff. The hotel itself convenient to market and shops. Th food in the restaurant was excellent. We had an apartment which was luxurious unfortunately it was over one of the conference rooms and was very noisy one night as there was a party being held. Music did stop at one but a lot of door banging with staff coming and going after that.
Very helpfull, i got a free checkout for free. nothing
Hotel was very clean, well designed, excellent location - you can get to the center in less than 5 minutes walking. Breakfast buffet was also very impressive.
The location of this hotel suited us very well. It was close to the main shopping streets and restaurant areas, and it was also between two metro stops which made it very easy to move around the city. The room we stayed in was very basic. We had issues with our room the first night and had to request to be moved to another room, which was quite inconvenient. As it was three girls, staying in a disabled room (the only ones they have as triple rooms, apparently!), the mirror and plug access for drying hair, etc, was very poor.
Walking in to the centre of Pest, The breakfast was excellent with lots of choice and plenty of it. Reception staff were not very good at giving help and directions when asked how to get somewhere.
Great location, good and friendly service
Great location, great breakfast, nice staff, WiFi signal at floor 4 Did not work, so i had to go down to reception to use internet
this hotel is really a great one. everything is excellent in this hotel. if you go to budapest , this hotel is the only choice. the reception staff is excellent. thanks .
The air conditioning didn't work properly. It was awfully hot in the room (25°C in November). I got one of the four nights for free (which is nice for my boss).
Central location. Friendly and helpful staff.
I have been planning to stay in Budapest for over a year now. It was really important to me that the hotel has an excellent location and I preferred the spa experience over the view of the Danube. However... Only my first day was I able to use the sauna. I was the one who had to discover that it is broken and over heating. I had a burn mark from the previous day and the next morning I discovered that the thermo meter is not working any more it was extremely hot in there and since they could not fix the problem they had to shut it down for the rest of my stay... I was disappointed since that was the reason I booked Kempinski...
All was excellent!
This hotel was in the most perfect location! The Xmas market was right behind the hotel, the river and Chain bridge were about 2-3 blocks away, and the famous shopping street, Vaci uti was 1 block away. The rooms were so comfortable, and they provided slippers and plush bathrobes. The perfumed smell in the lobby and hallways was a bit overwhelming (luckily it did not permeate the rooms or it would have been a problem). They kept playing an Ad for their hotel on the TV which I found sexist and offensive (showing their maid taking a bubble bath and dressing in a lace thong before coming to work at the Kempinski hotel chain (what is that all about?).
Given a free upgrade with great views. Fantastic location too.
The hotel is very nicely situated. The room (normal double) was pleasantly furnished (colours, materials) and spacious. Especially bathroom was both rational and impressive. The overall impression and experience was very pleasant. At the same time, the room begins to show minor marks of ageing; small stains here and there, desk somewhat battered. Tv set small/old fashioned and did not work fully all the time. The personnel is professional and helpful - yet more discreet than friendly. The fitness center was modestly equipped and small; hooks or lockers for bathrobe/towel would also be useful.
lovely helpfull staff,nice live music.
Staff very helpful. good sized room and value for money on the special deal we had Breakfast expensive
loction, comfort,view,value for money Queen size rather than king siza mattress in superior room
Fabulous Hotel. Staff extremely helpful. Rooms spotless. In an excellent location 5 minutes walk from the Opera House, 5 minutes to main shopping area. We got excellent value as we were staying for more than 4 nights. We would highly recommend this hotel to anyone going for a break to the beautiful city of Budapest. It was very expensive for drinks or to eat in but this did not cause a problem as it is so central and there is a huge choice right outside your door.
central location, good quality no tea/cofee making facilities in the room and no bath robes
location, size of room, folks at front desk were very helpful
The spa for goodness sake! Best I have experienced, but everything elsewas fine too. No, not really
all was perfect....all was ok....staff and rooms too!!! i tell to all customers that gellert is shure the best hotel in budapest....no chance for others hotel to compare with gellert position too!!!! dr agnelli nothing.
location and facilties no
excellent breakfast the Internet access is expensive and in fact does not work as the company that supplies it did not solve the problem that when (as very often happens) the connection goes down there is need to call the company for a logout before you can login again
access to the spa
Excellent staff and services. Very quiet and confortable place. Great value for money spent. Perfect location. Beautiful thermal baths included in the price of the room. Maybe the moquette on the floor in the room
The spaciousness of the passages and beautiful stain glass windows No facilities in the rooms for making tea
english breakfast, clean bathroom, large portions in restaurants, hotel staff speaks english and german, great view (danube, hills) room needs refurbishment, hotel price is too expensive
The interior common areas are beautiful. The room I eventually received was great. The breackfast buffet was the best of 10 hotels in 3 countries. The "single" room was a hot, noisy shoebox, not merely a "room with one bed". An absence of water in the shower forced a hasty, gracious upgrade to a lovely room. The baths were dilapidated and disappointing- website photos out-dated. Thermal bath not available to females- upgrade in progress, I think (hope)..
The Spa was relaxing The room was old and worn down. I had better expectations.
Hotel is in a great location in the Jewish quarter- loads of brilliant bars and restaurants nearby. Loved the pool. Decor is gorgeous. Room was a little small and cramped
This was my second stay at this hotel. It was a pleasure to walk into that impressive reception area again, and I also enjoyed sitting in the Gallery bar for some food and drink. Room was again comfortable with a useful laptop-size safe and well-stocked minibar. When you take a shower and discover that the floor is wet don't be surprised. The shower screen hangs on a pivot and there is a 5mm gap between the pivot and the bath itself. Both my rooms were like that, so it's not a one-off.
Really relaxing stay. We could hear noise from the siderooms - was a little bit annoying in the early morning.
Hotel was very clean and modern - loved the decor. Hotel staff were exceptionally helpful and friendly. The hotel provided loads of information on arrival including suggested tours, public transport, recommended restaurants, etc. Only one small complaint and that is that the spa facilities are not really big enough for a hotel of that size. For example, the changing rooms at the wellness centre (pool, sauna, jacuzi etc) would only just squeeze about 4 people in at a time. Only enough sunbeds on the roof terrace for about 8. For a hotel with 200+ rooms - not really big enough and at the end of the day when everyone returns from sightseeing and wants a quick dip in the pool - just not enough room/space.
food from the restaurant locationn
Breakfast, swimming pool
Where to start with the good points??!!! As soon as we walked in we were looked after - cases taken to our room and shown the vital pieces of equipment. The hotel is spotless. The dining room is superb and the staff very friendly and I would recommend it to every type of traveller young or old. go for the revolving door alone. Nothing that I would call bad. if anything we thought the mini bar prices were expenisve - but hey, I'm having to be really picky.
Superiror value for euro spent which exceeded my expectations! I was unable to stay longer.
The staff on the reception was helpful and polite.
Room and spa with pools area. Lobby was also nice and warm Location. Also I did not understood the prices in Lotos bar. We had drink that should be about 50-60 Euro and they charged 100. Some hidden cost seems to be.
very helpful staff. There were no executive rooms left so I was up-graded to the apartment! not close to city centre. You must reach it by car or taxi
Very helpful staff. Good facilities. The hotel is too far from the city centre, though once mastered the public transport is useful and cheap.
all the hotel facilities,staff, rooms were excellent. Its an international hotel therefore the lobbies are always busy with in tours coming and going. We arrived by car and the hotel is placed a long way out, which might make it difficult to find. We soon found our bearings and with free public transport for over 65s and an excellent restaurant round the corner it turned out to be a very good choice
the bed was very comfortable no balcony and not able to open windows any better
nice executive rooms; nice separate breakfast for executive room customers + lounge; good internet connection; shuttle bus some more active "hellos" and "good mornings" in the breakfast wouldn't do any harm (=some of the staff)
The spa facilities and the general running of the place. The air con could not be turned off and this lead to a perminant sore throat/ cold, I complained and was offered another room, but found that room had the same problem, this I realised was a function of the main hotel AC. The cost of items of food and drinks in the room bar was in my opinion excessive for example, a 500ml bottle of water was charged at approx £2.34, the cost for the same bottle outside of the hotel was approx.£0.25p. Whilst accepting that the hotel will add a margin, approx 1000% seems a little high.
The staff were tremendous and catered for your every need, the experience of executive club was second to none and well worth the little bit extra you pay
The spa pools were very good Very expensive breakfast
Use of the pool I was afraid of water when I arrived was swimming before I left, the three different pools made this possible
Everything. Most of all the helping polite friendly staf To leave......
no internet conection even with the help of hotel's staf
parking, very comfortable quiet suite, good breakfast, nice swimming pool we got bathrobes when we asked for them, crowdy breakfast room, entrance of spa area is not designed good - there is no place to change your cloth
location, look, big room, spa, parking, good breakfast, hotel staff, not noisy just one tinny soap in bathroom :). Everithing else was pretty good.
excellent hotel, staff lovely, couldnt do enough for you no
the rooms were clean and comfortable. the elevatorsecond weren't frenzy located. the breakfast was expensive relatively
Staff were extremely friendly. Hotel was beautiful with a lovely spa. The hotel is not very big which we felt was a bonus, it meant we got a very personal touch.
Really happy with everything
Location and spacious rooms. Good value for the money. Not really a 5* hotel with suites, more like good apartment hotel***. If you are looking 5* luxury, it's not a place for you.
Everything about our stay was fantastic. The free wifi connections was very good and the staff were all very professional. Ten out of ten. I feel breakfast could have been included in the price.
My wife and I were pleasantly surprised at the size and the comfort of of our bedroom and bath. The service wass very slow, and once they simply forgot what I had requested over the phone, even though we had chosen the top accomodation available at your site ( and at the hotel, we suppose).The lady at the front desk was very impatient to helping us choose the best tour.
Beautiful, luxurious hotel, a real treat, wonderful staff Area wasn't the best
The staff was extremely attentive. They remembered details about what i liked into the next day. Everyone was polite and well mannered. The food was delicious and the wine waiter knew his subject. The meal could not have been more perfect. The chef worked with my lactose intolerance and modified the food. n/a
The lobby is magnificent, the room was lovely. It's about 15 min from the "center" IE the chain bridge. Pieter the concierge is wonderful and very helpful. The food is hit or miss, I enjoyed the goulash and parsely spaetzle. Most of the desserts were too sweet.
Exceptional staff at this hotel. Gracious, polite, helpful, cheerful. A delight in every way.
Like the building and the New York cafe which is situated inside the hotel the pool and spa area is very good as well
Fantastic renovation with a lot of taste . Superb restaurant , where also the food was of very good level .
Beautiful historic building with lavish features inside and out. No detail overlooked from front desk customer service to house keeping, everyone is friendly, professional and efficient. A well oiled machine that has exceeded our expectations on multiple visits. No complaints, the staff went above and beyond.
Wonderful place to stay. Staff very accommodating. Food great. Atmosphere stunning.
Judit, who checked me in, was very generous with city information, suggestions and directions. She should be commended. The staff in general are all attentive and client oriented. The breakfast buffet is quite extensive and tasty. Cafe not opening until 10 a.m. I think you do it to encourage (require) those of us seeking breakfast before that hour to patronize the pricey buffet or room service. I didn't appreciate that requirement.
The day time house cleaning staff needs attention. Our room was not made up either morning of our stay. When informed, the hotel was responsive. The room was beaufiful and the bathroom large and luxurious. The location of hotel was very good. We would highly recommend staying at this hotel.
Lobby. Room. Spa. We liked all about this hotel !!!
Breakfast and location
Excellent! Nice location, fantastic view from our room.
Comfortable bed The hotel smells like sewer gas, everywhere. The rooms are outdated, dingy, and dirty. Housekeeping was lazy or poorly trained. This hotel did not maintain the standards of other Sofitels. However, the staff were friendly. I sought compensation for the problems encountered and they gave us free transportation to the train station.
The location is great, also the lobby and restaurant, lounge. I ordered room service in the evening and the first thing in the morning someone of the staff tried to enter the room to pick up the dishes, later they came back and knocked, first they tried to open using a key card, they woke me up around 8 am. Up to then it was all good, friendly staff, great location, maybe they need some extra dishes.
Fantastic location... you can't get any closer to the chain bridge. Great room, friendly staff and very efficient service.
Location, room The concierge was not professional, not that friendly and tried to send us to the places she is getting higher commission from. It was very unpleasant experience. We had to go to the next door hotels to get the info we needed. I think that 5 stars hotel can do much better in giving its guests an accurate info.
Excellent location and great breakfast. Concierge staff excellent, we needed to get a taxi to the country and she ordered the taxi then came out to talk to the drive to ensure he new where to take us. Check in staff not very welcoming, in fact he was on the phone for some of the process, didn't offer any information about the hotel, breakfast times etc. Only one pair of slippers in the room and two towels for a Twin room, called housekeeping to ask for more items to be brought to the room, an hour later they still hadn't brought them so had to call again. Next day no towels in room as they had run out, left a note in room to say they would be delivered but they never did. Obviously don't cope well if the hotel is full.
I like best the service ans the breakfast which was excellent. The staff was very helpful and nice. Also, the restaurant of the hotel "Paris-Budapest" was fantastic! I did not like the difference in prices between the hotel's taxy and the local. Hotel's taxy takes more then double local price. Also the fitness room was really poorly organised. There were a few weihgtlifts and one treadmill, which was occupied all the time.
I stayed with family and we have very good experience and it was good advantage of possibility to access business center 24/7.
location, view, fresh fruit at breakfast staff attitude, concierge service (great help with train booking) swimming pool, business centre facility smoking in the bar loss of upstairs piano bar since last visit about 2004 too much salt used in cooking e.g we couldn't eat the bacon
Virtually everything was great! Had no complaints.
Terrific location, right next to Chain Bridge and less than a 5-minute walk to the edge of the main square. Gorgeous views of Castle Hill as soon as you walk outside. Easy walk to the bridge and funicular starting point. The room had absolutely no view; it just looked out onto other rooms.
Price, location No bad points!
Clean nice room, good facilities, central location, upgraded room due to studio not available Did not have record of booking at office, had to contact other office. Room booked unavailable, office to hand back key does not open until 9am.
Excellent value--great staff--super location--lovely apartment--top notch !!
We stayed the first night in our one room apartment which was good but very noisy evening. So they moved us to a three room apartment which was excelent. Very good location. Loads of restaurants within 10 mins walk. Opera well worth a visit - 10 mins away. The first apartment, they moved us, really noisy on 1st floor, didn't have a curtain for the kids sofa bed, sheets could have been cleaner.
I really like Gozsdu Court. It's small and friendly. Main atrations are in walking distance or you can take metro (tram). And off course - value for money.
Location cleness fornitures service (check-in/check-ou fleibility, staff available and near)
Great location. Walking distance to everything. Have stayed a lot in Budapest and these are the best apartments we've stayed at in Budapest. Well appointed, free wireless and very helpful staff. Would stay again without hesitation Nothing major - wireless internet signal in our apartment was inconsistent/ slow. No credit card facilities...have to pay account in cash.
The apartments are superbly located on the edge of the up and coming Jewish Quarter. They are in a very new multi million euro development and are very good quality. Staff helpful.
Very good situation in town. Very recent renovation. No mattress protector, only a sheet on the bed.
Comfort of beds. Room position and views. Use of Executive lounge. Location for both shopping and tourism Mugs & milk for in-room coffee/tea taken by housekeeping & not replaced daily
We enjoyed our stay The barhroom size in the Suite was rather small. It could benefit from an larger bathroom etc.
The location and view Staff was not that helpful
The convenient location and friendly staff. Yes, I believe the breakfasts are much too high. After all - continental breakfast -water(coffee) Juice and pastry- hardly merits $21.++
Used the health club. Organised a city tour.
A very nice view
With it's incredible view of the Buda castle, this hotel has the best location The building is old ; very small and ugly bathroom , rather adequate for a 3* hotel, no slippers or bath gown, no bidet. Not a 5* hotel, never go back again, there are too many other good choises in this beautiful city.
Location. Useof the executive club. Views from the hotel Room cleaning staff were inefficient. One day did not clean room. We had to aske each day to have our room cleaned. When it was cleaned, it was done well,
really good location for sightseeing. Nice big room and polite staff. Good breakfast. bathroom was empty: no robber, no flip-flops, only shampoo, conditioner and body lotion. For the money that they want it can be better.
Big rooms, kind staff and small but nice swimming pool - indoor and outdoor both heated 32-34 C. Even though it is far a way from city center, it offers free shuttle bus to city center and it takes 20 minutes ride. No shower cap, no conditioner in the room, however you can request it from the reception. Entrance to the swimming pool and aqua park is not free, but it cost only eur 10 per person. Aqua world is not very safe one, I wouldn't visit again, however other facilities are good.
Three room apartment was very nice for a four person family. Rooms were large and goodlooking. Aquaworld was of great pleasure to the kids, also the parents had a fine time. Room was an apartment so there could have been more cups, waterheater and some other tools to make a litlle evening snack. Breakfasts and dinners were quite expencive to be eaten every day. Kids were a bit tired to come to the restaurant and a nice cosy snack could have been nicer some times.
Spent nice 2 nights in the hotel with friends. It is a hotel as it should be a quality one. No complaint. Too expensive breakfast which we rather not had.
I like almost everything The dinner was expansive and not ver good
The attitude of the receptionist from spa area. All other staff attitude was ok.
This was our second stay at Aquaworld, we have two kids so we stayed in the three-roomed apartments, which are very nice - spacious, clean, well equipped. The swimming pools are excellent. The service on our second stay was not as good as our first experience. We arrived at 14:30hrs and was told our room was not ready (check-in is 14:00hrs, check-out 10:00hrs) after a three-hour drive to get there. After a 40 min wait we decided to take an alternative apartment.
We loved using the Aquaworld during our stay at the Ramada Resort in Budapest. The room is spacious and clean. There is also a free bus service to the Heroes Square which comes handy. It's the perfect Hotel for families with young children. Our two year old daughter and my 7 month pregnant wife loved it. The Hotel offers also free wifi, which I used to keep in touch with family and friends via social networks on my smart-phone (avoiding Roaming charges) and also there are computers with printer available on the internet room near reception which are handy for on-line check-in for example. The taxi we booked through reception was much cheaper than the taxi we took at the airport. After 7 days we where a bid fed-up of the lack of variety offered for Breakfast - every day the same. For example no Oranges, Strawberries, Cherries, Kiwi, Pineapple, Mango, Mellon, Nectarines, Grapefruit or fresh juices available. Croissants where terrible. Only highly processed cereals. Not a genuinely Continental breakfast offered as we expected.
pools and spa area
The best is Aquaworld. Thank Mr ágoston (Reservation Clerk) for understanding for the problems I had with my credit card and acceptance of our reservation, regardless of these problems. Staff to manipulate prices spa center - I have twice paid in, at the entrance on spa (did not get the bill) and on the desk when I was checking out. My English is not so good but I know staff or poorly understood or pretending to not understand what I am talking about this issue (I often travel and I have not similar problems).
The staff was very friendly, spoke good English and very helpful. The facilities were excellent and well kept. The spa was very professional and my wife really enjoyed her treatments there. The dinners we had at the restaurant were well prepared and presented. We will most definitely stay there again. Thank you for a wonderful stay. The prices were a little high for the spa services.
Staff exceptionally helpful & accommodating. Breakfast outstanding. Location perfect. We would stay again & highly recommend. Shower clumsy to use. Water splashed everywhere. Would have liked a comfortable chair in room.
Excellent location, very friendly and helpful staff, really good breakfast The room was a bit on the small side
Location Not so new furniture in rooms, still very nice and modern bathrooms.
Excellent Facilities,great location
convenience, cleanliness, modern, good breakfast
The hotel is very comfortable and perfectly located in Pest. Having a gym and cable internet is very convenient.
Staff was very helpful and nice location. Pullout bed wasn't bad
The bed and staff were very helpful/friendly The smoking. Everywhere you went you could smell cigarette smoke
Excellent location right in the city center. Beautiful, clean lobby, refurbished rooms, very helpful staff. Probably the most comfortable stay I've ever had in a city. -
Excellent location. Very close to metro and busses. Quiet location just off main street. Steps from opera house. Room was very nice . Comfortable bed, clean. I was on first floor and the view was of wall. Not a problem as I did not spend much time in the room. The breakfast was excellent with great variety. Staff helpful and friendly.
Nice modern hotel, good location close to St. Stephen's basilica. The breakfasts were good.
Great hotel! Clean and right in the middle of Budapest (the opera house is literally right next door). Front desk (Agnes) was very helpful and accommodateing. Breakfast was nice as well. Would definitely return. The room key system is a little strange, not bad, just strange.
The receptionists were generally VERY helpful, including one who worked the phone for ten or fifteen minutes and got me an incomprehensible deal on a personal day trip to the tokaji wine region, picked up and dropped off at the hotel, with tours of three vineyards and tastings with the nicest guide ever, scheduled less than two days before the trip. This wad a highlight of my stay in Hungary. They also let me extend my stay for two additional nights jist the day before my scheduled checkout, although the cost of the room went up rather significsntly (it was very cheap to start, though, considering the quality of the hotel). The typical hotel provisions to the room are rather minimal though (soap extremely tiny, no slippers, only one box of tissues), so I found myself asking for things at the front desk a lot, which made me feel a bit awkward.
The staff was friendly and hard working. The breakfast was great and kept me full until supper time. The room was spacious, clean, and quiet. Enjoyed using the treadmill in the fitness center. With today's strong US dollar, you can live like a king in Budapest at the K+K Hotel. Nothing worth mentioning.
nice room, perfect location and excellent service from the staff
Spacious room, great club lounge with nice selection of food and beverages Staff at reception rather unfriendly. Staff coming into the room despite 'don't disturb' sign on the door.
The staff were excellent, including the desk staff, bellman, doorman, and driver! They couldn't have been nicer! The location of the hotel is also first-rate. It offers an excellent view of the river and is situated close to many sight-seeing attractions. Smoking is permitted in the hotel lobby/bar. It made for an unpleasant entrance into the hotel. The bathroom in the room was small as well.
Location, obvious...the hotel is located on Danube's embankment, with a gorgeous view. The architecture of the hotel...it's ugly (this is my personal view.).
I stayed just one night it is therefore difficult to say any more
Excellent location, very friendly and helpful staff The swimming pool was cold
Good accommodation and excellent dining facilities
the location!!!!!!!!!! everything was ok!
Location and quality of room. Excellent service from all staff. Price of breakfast was expensive; even for 5 star hotel.
Location Room well equiped but a bit smelly... Old type of shower spraying everywhere, noisy but not efficient aircondition. Even when the price was relatively fine (thanks to early and non refundable booking) it is highly probable I will not return.
good location for sightseeing, excellent breakfast, helpful staff
Location Bathroom is very poorly planned. Example; water all over the fllor when taking a shower. Not worth the price they charge.
Great Service and best location
Excellent in terms of location with very friendly and helpful staff. Perfect for sightseeing and close to all main attractions.
Location is very good for business trips as well for touristic trips Preference for non-smoking room was disregarded. Only after a chat at the reception, wee have moved to a non-smoking room.
easy to go everywhere.. to bus station, metro, shooping center... never
Good location in shopping district; easy access to all transport; free internet; good breakfast available
great location not informed about the on going renovation (noisy and dusty)
Room size, cleanliness, linen, location No
Excellent downtown hotel for both business and leisure at very reasonable prices !
good staff,very comfortable spa center,very clean room and the other hotel fascilities
My daughter and I liked the Spa-area the best. But we also liked the food. Not overwhelming but really, really good. I must say that now a days, one is not used to pay for the use of the Wi-Fi.
JSTV is available.
Spacious hall There was no a welcome coctail as confirmed in the booking. The internet was very expensive. Receptionist not friendly. Small rooms and also the toilets
Location of the hotel is very good, it works for me , nice parking and the food was very good . You need to improve your service
Spa was excellent! A bit far from the city center, but it is acceptable.
I like SPA facilities location (distance of the centre of de city)
View on the Danube was really great, provided of course that you pay the extra money for it. Spa facilities were great The location was in an industrial area far from center. The massage services were below expectations.
We were looking for a boutique hotel off the beaten track but in retrospect should have stayed at the Four Seasons or Intercon where the levels of service are as you would expect. There is no real concierge service at this hotel and the staff at the desk struggled to make recommendations and bookings. House keeping seemed to be annoyed to receive requests and then delivered the wrong items. Generally the service was very poor including cleaning of the room - used glasses were left in our room for 3 days until we specifically requested they be removed. In summary - the only plus point is the location as it is near to St Stephens Basilica but I would strongly recommend you stay at one of the better known hotels near to the Chain Bridge.
Location!!! Breakfast was good. The first staff member who greeted us insisted we needed a printed voucher to check in even though I had the confirmation email on my phone.....he was somewhat rude. We sought help from another reservationist who was very helpful and got us checked in right away. From then on all staff was extremely courteous.
Very nice hotel located close to the Castle. Easy walk to all around town and to the major landmarks from there.
The rooms were nice and clean The bathroom curtain system leaked a lot, other than that, the baths were good!
Parking fee of seventeen dollars is steep especially when you are only told at checkout
staff was counter-productive and spoke harshly... the staff in other hotels in eastern europe were slightly friendlier/more professional
Everyone is very polite
great location, walking distance to everywhere. There's also bus station close to the hotel. facilities are pretty old. the room I stayed had very strong smell.
Excellent location and great value for money N/A
The staff was awesome at helping to answer our many tourist questions and point us in the direction of the best stuff to visit. On the 24th everything in the city closes very early which we didn't realize, but one of the front desk staff went out of his way to figure out what restaurants near by we're still opened. They also placed us in a room that was very easy to let our dog out to go to the bathroom. Breakfast is very good! Location is perfect as well! Defiantly would stay here again! The only tiny thing we thought was off was the hotel bar. Not very busy and the prices were a bit expensive compared to the bars right near the hotel. We used it on Christmas eve though and had a blast, everything is what you make it!!