Budapest Hotels

I have been planning to stay in Budapest for over a year now. It was really important to me that the hotel has an excellent location and I preferred the spa experience over the view of the Danube. However...

Only my first day was I able to use the sauna. I was the one who had to discover that it is broken and over heating. I had a burn mark from the previous day and the next morning I discovered that the thermo meter is not working any more it was extremely hot in there and since they could not fix the problem they had to shut it down for the rest of my stay... I was disappointed since that was the reason I booked Kempinski...

This hotel was in the most perfect location! The Xmas market was right behind the hotel, the river and Chain bridge were about 2-3 blocks away, and the famous shopping street, Vaci uti was 1 block away. The rooms were so comfortable, and they provided slippers and plush bathrobes.

The perfumed smell in the lobby and hallways was a bit overwhelming (luckily it did not permeate the rooms or it would have been a problem). They kept playing an Ad for their hotel on the TV which I found sexist and offensive (showing their maid taking a bubble bath and dressing in a lace thong before coming to work at the Kempinski hotel chain (what is that all about?).

very helpful staff. There were no executive rooms left so I was up-graded to the apartment!

not close to city centre. You must reach it by car or taxi

Room and spa with pools area. Lobby was also nice and warm

Location. Also I did not understood the prices in Lotos bar. We had drink that should be about 50-60 Euro and they charged 100. Some hidden cost seems to be.

Virtually everything was great!

Had no complaints.

Excellent location and great breakfast. Concierge staff excellent, we needed to get a taxi to the country and she ordered the taxi then came out to talk to the drive to ensure he new where to take us.

Check in staff not very welcoming, in fact he was on the phone for some of the process, didn't offer any information about the hotel, breakfast times etc. Only one pair of slippers in the room and two towels for a Twin room, called housekeeping to ask for more items to be brought to the room, an hour later they still hadn't brought them so had to call again. Next day no towels in room as they had run out, left a note in room to say they would be delivered but they never did. Obviously don't cope well if the hotel is full.

Take spa in the moning, before start my day.

its location is great,you can walk behind the hotel and take bus 26 to a metro station.if you like joging or biking, the surroundings are the perfect place to do so

bad staff at the tourist information desk and not helpful at all

1. The view: I had the room with Danube River facing Parliament; 2. There is a back door that you can access (exit and enter) using your room key card. This leads you directly to the steps towards the Castle area. Near to the main Metro (Batthyany square), bus and tram lines. 3. The staff at the coffee house/ restaurant (lobby floor) are really friendly and make you feel at home. 4. Wi-Fi speed is good. There are plenty of socket Outlet points for laptop, tablet, phone, iPad, power banks .... And hair dryer! The design of the hotel is well thought-out. Well done!

1. Buffet Breakfast spread: would have expected more for a 4/5 star hotel. 2. The main road from (Batthyány Square) although is lighted up. But there are 'funny characters' and drunks lurking and appearing at darker corners and adjoining smaller streets at night. 3. The underground metro is also full of 'drunks' and homeless screaming and begging for money.

This Hotel was fantastic! Perfect! Walking distance to the bridge and a Hop/On-Off Bus Stop. The view was amazing! The staff was very helpful in providing information about ATM's, restaurants, etc

The lobby, breakfast, staff, location very close parliament and the metro.

The beds. My husbsnd and I were on our honeymoon and were put in a room with twin beds. Also the room furnishings felt like they were all from Ikea. Still a fantastice place to stay.

Great location, staff and service. High quality breakfast. Close to attractions.

the rooms were clean and comfortable. the elevatorsecond weren't frenzy located. the breakfast was expensive relatively

Nothing

The hotels location is central Budapest , with excellent transport links to explore the city . The hotel is a business class hotel , with all the usual facilities you would expect , with a very competitive price to match.

Its very central, and on transport lines

Rooms are very warm, and the overall decor is a bit modern cheap.

Great hotel! Clean and right in the middle of Budapest (the opera house is literally right next door). Front desk (Agnes) was very helpful and accommodateing. Breakfast was nice as well. Would definitely return.

The room key system is a little strange, not bad, just strange.

The staff was friendly and hard working. The breakfast was great and kept me full until supper time. The room was spacious, clean, and quiet. Enjoyed using the treadmill in the fitness center. With today's strong US dollar, you can live like a king in Budapest at the K+K Hotel.

Nothing worth mentioning.

Spent nice 2 nights in the hotel with friends. It is a hotel as it should be a quality one. No complaint.

Too expensive breakfast which we rather not had.

Big rooms, kind staff and small but nice swimming pool - indoor and outdoor both heated 32-34 C. Even though it is far a way from city center, it offers free shuttle bus to city center and it takes 20 minutes ride.

No shower cap, no conditioner in the room, however you can request it from the reception. Entrance to the swimming pool and aqua park is not free, but it cost only eur 10 per person. Aqua world is not very safe one, I wouldn't visit again, however other facilities are good.

Wonderful location to reach all the sights of Buda by foot. Pest just a short bus ride away. Kettle and small fridge in the room was nice for a quick and very affordable breakfast (grocery just a 2 minute walk away). Comfortable beds and large room. Quick elevators:) Nice gym.

The location of the hotel was fantastic, in the heart of the beautiful Castle District and with great views of the Danube and Pest. The staff (all spoke English) were excellent and very helpful. I wouldn't hesitate to recommend the hotel to anyone.

Location. Free breakfast was very nice.

No problem.

i loved the comfortable pillows and big bed.also the proximity to opera and metro

very few toiletries and when you travel hand luggage with ryan air ,you cant carry them

Very nice hotel located close to the Castle. Easy walk to all around town and to the major landmarks from there.

Parking fee of seventeen dollars is steep especially when you are only told at checkout

Great Service and best location

Location

The Location just on the edge of the town on the riverside is excellent. if your expecting the sterile look of a premier inn or other large chain of hotels then don't stay here. The Gellert gives you glimpse of a bygone age. Wood panelling and colourful glass decorate the interior. Yes its a bit frayed around the edges, but then so am I and I am not 100 years old. The service was attentive and helpful and the facilities more than acceptable for its price bracket and rating. Yes you can get a more modern and predictable experience but I consider myself an individual character in life and so the Gellert has individual character. I came to see the city of Budapest and not spend all my time looking under the carpet for hotel faults, so savour its uniqueness, charm, history and enjoy. Thank you for the experience.

Breakfast was a little to canteen like, but other than that good value for money.

english breakfast, clean bathroom, large portions in restaurants, hotel staff speaks english and german, great view (danube, hills)

room needs refurbishment, hotel price is too expensive

the comfort and personal attention

everything was just perfect

Really good hotel, building well renovated and friendly staff as from the beginning to the end. Not too large and very clean. In addition there is a bar with free coffee/tea/water all day long. Price was not expensive compared to the value, amenities and services offered.

Mattress in the room was not comfortable has expected a bit too thin

The staff were excellent, including the desk staff, bellman, doorman, and driver! They couldn't have been nicer! The location of the hotel is also first-rate. It offers an excellent view of the river and is situated close to many sight-seeing attractions.

Smoking is permitted in the hotel lobby/bar. It made for an unpleasant entrance into the hotel. The bathroom in the room was small as well.

the location!!!!!!!!!!

everything was ok!

The room and the staff.

No

Hungarian Night

The business center was closed on the weekend.

Staff were good enough. The location is very good. Easy to walk to get some drinks, buy toiletries, and some restaurants and nightclubs in the area. You can walk to Danube from here.

Awful little hotel room. Fan didn't work. Not the worst situation as we were out for the most part but this was advertised as a four star hotel and I might as well have been staying at a motel 6. Maybe it was just our room but felt very crummy and not a great room.

Nice hotel for business traveller with good quality.

Steps away from everything...= Breakfast was great...........

rooms to hot- no fresh air unless u turn on A/C- need of better pillows on bed

Location

Breakfast is poor

The location and view

Staff was not that helpful

Great location.

Wow, great location, sits right on the Danube on the Buda side. Views are fantastic, staff helpful, lots of restaurants nearby, good breakfast.

Night life is primarily on the Pest side, but its not too far to walk and/or a taxi is not too expensive.

The location is excellent; view over Danube from every room (!), walking distance to almost anywhere, public transport (metro, buses) nearby, tram station in front of the hotel. But the best part of the hotel is the staff; very friendly and helpful.

This is a matter of taste, but we found the interior a bit outdated. Still, the overall ambience is cosy and warm (thanks to the staff).

My daughter and I liked the Spa-area the best. But we also liked the food. Not overwhelming but really, really good.

I must say that now a days, one is not used to pay for the use of the Wi-Fi.

View on the Danube was really great, provided of course that you pay the extra money for it. Spa facilities were great

The location was in an industrial area far from center. The massage services were below expectations.

Location

Prepaid for a guaranteed reservation. Arrived to the hotel to be told that they did not have our room and that we had been moved to a different hotel. We were then given a map and told we could walk to the other hotel or pay for a taxi. We specifically booked this hotel due to its location and were sent to a hotel 10 blocks in the opposite direction. The hotel we were forced to stay at was old, small, and dirty; it also cost less per night but we were never given any refunds. I have never been more disappointed.

No electrical outlets anywhere, if one or two they were hidden or out of place. TV was horrible, truly 3rd World....no stations, poor reception, only 8 stations. I stayed in room 2, horrible to find and really beat up facilities in getting there (up stairs, beat up looking open area. Front entrance was horrible, I hope your renovating this, guests could get robbed in this area

Wonderful place to stay. Staff very accommodating. Food great. Atmosphere stunning.

Beautiful historic building with lavish features inside and out. No detail overlooked from front desk customer service to house keeping, everyone is friendly, professional and efficient. A well oiled machine that has exceeded our expectations on multiple visits.

No complaints, the staff went above and beyond.

Location, price, staff, communication. Definetely will stay again at City Hotel next time when visiting Budapest.

-

Staff was helpful and very friendly. The hotel is in a great place and near public transportation.

very nice and spatious room, very confortable stay

cleanliness

They either upgraded me or the room(s) were way bigger than I thought. Definitely worth it for the great price and amazing location. My sister and I stayed for four days and only used public transportation once, since everything is walking distance from our hotel. Opera, Central Market, Gellert Bath House, Buda Castle, Fisherman's Bastion, etc. The kitchen was fully stocked with everything you'd need to cook, bake, make coffee, etc. There was a 10 euro per night fee for air conditioning, but it was cool enough with the balcony door ajar that it wasn't necessary. If we came a few weeks earlier, it would be a necessity. I had a few questions before my stay and they responded via email within hours, so great great customer service on that end.

Not sure what is custom, but there was no maid service, which is fine, but little thing like shampoo, conditioner, soap or more than two bath towels would have been nice. Also, when residents walk in from the outside, the courtyard makes it seem like they are standing next to you, so you can hear every little thing. If you're street facing, the bar next door is apparently loud, but if you're courtyard facing, you get some voices every now and then, but not terrible. Oh and my bed was a little hard. Those are my only complaints.

The apartment was clean and spacious. Front desk receptionists were nice.

Bathroom didn't have supplies and towel was worn down.

The people were very nice, polite and very helpful We were able to extend checkout to better match our flights Very helpful with tourist information, transfers, and taxis Had a simple breakfast, but coffee,tea, fruit, water, was available all day and included in the price

Only thing positive about this hotel is location.

This is not a 4 star hotel. Probably not even a good 3 star hotel either. I booked 3 rooms for 5 nights each, so I can say that I've experienced the hotel. When we all checked in, one of the rooms smelled like sewage so they changed that room immediately. The pictures were probably taken years ago and our furniture did not match in style or anything to what it advertises itself as. My bathroom floor had mold growing on it underneath the open sink. The shower had dark grime in all the tiles. They provide no bar soap for anything- only crappy dispensers in the shower and at the sink. Which were either empty or impossible to get soap out of. Two of the three rooms had broken shower caddy attachments in the shower and couldn't hold anything up. One room had a broken shower head that would only lock in at shoulder height. The first floor rooms aren't close enough to the router so don't expect to have wifi in your room if on that floor. The included breakfast is cold and they do not refresh it throughout the morning. If you expect to get maid service everyday, you will be disappointed. Even if you put the sign on the door. When the maid does come, she changes the towels and makes the bed. Absolutely nothing more. Not even exchange the dirty glasses in the room or empty the trash. After two nights, I called the booking source and asked what my options were. They talked with management who denied us the option to refund the remaining days on our stay so we could go to a decent hotel. After that was denied, I also went and tried to speak to the manager about the issues. We stayed three more nights and nothing ever improved. I travel frequently for work and pleasure and have reasonable expectations for hotels of certain star ratings and prices. This hotel was a 2-2.5 at best and maybe worth $70/night. Nothing more. I will never stay at a best western again. They chose not to stand behind their product when a customer had serious issues.