Overview

Our website uses cookies for technical, analytical and marketing purposes. Here is more information. If you agree to this, just keep browsing. close

The Ritz-Carlton San Juan

6961 Avenue of the Governors, Isla Verde, Carolina 00979, Puerto Rico
+1 787 253 1700

£292+

Overall guest ratings

8.6/10 Excellent
Based on 915 reviews

Review highlights

  • 8.8
  • 8.8
  • 5.3
  • 5.2

Good to know

  • Professional service
  • Friendly service
  • Good access to airport

Nearby

    show all

    About

    Located on eight acres of pristine beachfront property in Isla Verde and caressed by the warm waters of the Atlantic Ocean, The Ritz-Carlton, San Juan provides guests with an unforgettable escape at one of the most elegant beach hotels in Puerto Rico, along with the perfect launching point to explore the quaint cobblestone streets of Old San Juan.

    Less show all
    Marriott

    Amenities

    • Fitness centre
    • Facilities for disabled guests
    • Hot tub
    • Business centre
    • Wi-Fi
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Casino
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Non-smoking rooms available
    • Beachfront
    • Terrace/Patio
    • ATM on-site
    • Child-friendly
    • Express check out
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Storage available
    • Wedding services
    • Outdoor tennis
    Less show all
    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.6 Excellent
    Based on 915 reviews
    • 8.8 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
      7.1 "71% said the reception staff was great."
      8.6 "Lovely pool/beach service, according to 86%."
      7.3 "Housekeeping was great, according to 73%."
      7.9 "79% said the concierge service was amazing."
      7.9 "Management was excellent, said 79%."
      7.0 "Lovely bar service, according to 70%."
      9.0 "90% were happy with the room service."
    • 8.8 "Location is great."
      10.0 "Good access to the airport, said 100%."
      9.6 "96% appreciated the closeness to the beach."
      9.5 "95% enjoyed the restaurants & bars nearby."
      9.8 "98% liked the proximity to shopping."
      8.3 "83% liked the proximity to sightseeing."
    • 8.3 "Breakfast is good."
    • 8.3 "Beach is lovely."
      8.2 "82% appreciated the clean beach."
    • 6.5 "Sufficient wellness & sports facilities."
    • 5.3 "Average cleanliness."
      6.5 "65% thought the cleanliness of the hotel was average."
      5.0 "Only 50% thought the pool was clean."
    • 5.2 "Rooms are ok."
    • 4.9 "Not very comfortable."
      4.6 "54% didn't like the uncomfortable beds."
      4.6 "54% said rooms were small."
    • 3.3 "Value below average."
      2.0 "The price was too high for 80%."
    View all review categories

    Overall rating

    8.6 Excellent
    Based on 549 reviews
    • 8.8 "Location is great."
      10.0 "Good access to the airport, said 100%."
    • 8.7 "Beach is lovely."
    • 8.7 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 7.1 "Tasty food."
    • 6.3 "Vibe was decent."
    • 5.3 "Average cleanliness."
    • 5.1 "Rooms are ok."
    • 4.9 "Not very comfortable."
    • 3.8 "Value below average."
    View all review categories

    Overall rating

    7.9 Good
    Based on 366 reviews
    • 8.8 "Location is great."
    • 8.5 "Great service."
      9.5 "95% found the staff to be very friendly."
    • 8.3 "Beach is lovely."
    • 5.6 "Average cleanliness."
    • 4.9 "Rooms are not good."
      5.0 "Only 50% said rooms were clean enough."
    • 2.9 "Terrible value."
    Hotel type
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Professional service"
    "Friendly service"
    "Good access to airport"
    data provided by TrustYou

    Recent reviews

    All reviews
    Find reviews that mention:
    close to the airport
    close to the airport
    excellent service
    private beach
    ritz carlton
    stay at the ritz
    san juan
    old san
    service is excellent
    amazing hotel
    nice beach
    cab ride
    beach area
    great pool area
    ocean view
    great casino
    great hotel
    staff and beach
    expensive food
    beautiful property

    Photos
    Map

    Map