Overview

Our website uses cookies for technical, analytical and marketing purposes. Here is more information. If you agree to this, just keep browsing. close

The Ritz-Carlton San Juan

6961 Avenue of the Governors, Isla Verde, Carolina 00979, Puerto Rico
+1 787 253 1700

£416+

Overall guest ratings

8.5/10 Excellent
Based on 1,061 reviews

Review highlights

  • 9.4
  • 8.7
  • 6.0
  • 5.8

Good to know

  • Nice building
  • Friendly atmosphere
  • Friendly service
  • Good access to airport

Nearby

    show all

    About

    Located on eight acres of pristine beachfront property in Isla Verde and caressed by the warm waters of the Atlantic Ocean, The Ritz-Carlton, San Juan provides guests with an unforgettable escape at one of the most elegant beach hotels in Puerto Rico, along with the perfect launching point to explore the quaint cobblestone streets of Old San Juan.

    Less More
    Marriott V2

    Amenities

    • Fitness centre
    • Facilities for disabled guests
    • Hot tub
    • Business centre
    • Wi-Fi
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Casino
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Non-smoking rooms available
    • Beachfront
    • Terrace/Patio
    • ATM on-site
    • Childrens programmes
    • Express check out
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Storage available
    • Wedding services
    • Outdoor tennis
    Less More
    Reviews

    Guest reviews

    Overall rating

    8.5 Excellent
    Based on 1,061 reviews
    • 9.4 "Wonderful beach."
      9.6 "96% appreciated the clean beach."
      7.8 "Beach sports facilities are great, according to 78%."
    • 8.7 "Location is great."
      10.0 "Good access to the airport, said 100%."
      9.5 "95% appreciated the closeness to the beach."
      9.5 "95% enjoyed the restaurants & bars nearby."
      7.5 "Easily accessible by car, said 75%."
      8.8 "88% liked the proximity to shopping."
    • 8.6 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.8 "78% thought the service was very professional."
      7.3 "73% said the reception staff was great."
      8.9 "Lovely pool/beach service, according to 89%."
      8.0 "80% said the concierge service was amazing."
      8.3 "83% found the restaurant service to be one of the best."
      8.5 "85% were happy with the room service."
    • 7.1 "Good breakfast."
    • 6.4 "Sufficient wellness & sports facilities."
    • 6.0 "Internet is average."
    • 5.8 "Bar is ok."
      5.8 "Alcoholic drinks were not bad, according to 58%."
      5.0 "Only 50% were satisfied with the beverage prices."
    • 5.4 "Rooms are ok."
      5.2 "Only 52% said rooms were clean enough."
      5.5 "Only 55% said rooms were big enough."
    • 4.3 "Not very comfortable."
      4.2 "58% didn't like the uncomfortable beds."
      4.5 "55% thought it was too noisy."
      3.0 "Air conditioning was criticized by 70%."
    • 3.8 "Value below average."
      1.3 "The price was too high for 87%."
      2.9 "71% said the breakfast was too expensive."
    View all review categories

    Overall rating

    8.3 Excellent
    Based on 668 reviews
    • 9.5 "Wonderful beach."
    • 8.5 "Location is great."
      9.6 "96% appreciated the closeness to the beach."
    • 7.9 "Good service."
      8.6 "86% found the staff to be very friendly."
    • 6.7 "Food is average."
    • 5.5 "Vibe was decent."
    • 5.3 "Rooms are ok."
    • 4.5 "Not very comfortable."
    • 4.1 "Value below average."
    View all review categories

    Overall rating

    8.5 Excellent
    Based on 392 reviews
    • 9.2 "Wonderful beach."
    • 8.8 "Location is great."
    • 8.6 "Great service."
      8.9 "89% found the staff to be very friendly."
    • 6.5 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
    • 6.3 "Pool is mediocre."
    • 5.5 "Rooms are ok."
      5.8 "Only 58% said rooms were clean enough."
    • 3.5 "Value below average."
    View all review categories
    Hotel type
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Nice building"
    "Friendly atmosphere"
    "Friendly service"
    "Good access to airport"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention
    close to the airport
    excellent service
    private beach
    ritz carlton
    san juan
    service is excellent
    nice beach
    cab ride
    outside by the pool
    ocean view
    great casino
    beach staff
    club level
    expensive food
    drinks at pool
    amazing experience
    beautiful property
    complimentary cocktails
    nice family

    Photos
    Map

    Map