10.0 Excellent27 Oct 2021
Good service. The way the whole island deals with COVID is excellent. Location was clean ,but not how it was advertised. The address makes it sounds as if it’s at the airport when it’s outside of the airport. Need to take a shuttle to and from the location.
6.0 Good25 Oct 2021
I had made reservations back at the beginning of September it should have been ready for pick up. Had to wait for the guy to clean it. I waited about 40 minutes. Car had a dent with scratches on the passenger side.
7.9 Good6 Oct 2021
I have to wait to long to get the car. I have to wait long time waiting the car to be wash. plus i got a car that had too many marks, But the employee were very respectful and healthful. The car thanks God was very economic and run excellent. I will rent again.
1.9 Horrible3 Oct 2021
This place is a scam. It’s the old bait-and-switch. They lure you in with low prices, and then when you arrive, they add on all kinds of hidden fees and insurances that they claim are mandatory. Stick with known brands like Avis, Hertz, Enterprise, etc. You get what you pay for. Where do I start? They are NOT at the airport (like they claim) or have any kind of shuttle transportation that will take you there. There are no signs and no communication from them. I took an Uber to their location, and arrived to a really shoddy building in a bad neighborhood, on a road that was full of potholes. Then I had to wait OUTSIDE in the hot sun while the single employee helped a customer inside. After 20 or more minutes they finally let me in. The lady surprised me with all kinds of fees and a rate that was more than double what I had booked online and was prepared to pay. She then asked for my ID and credit card, which she promptly photocopied and held on to, while I got on the line with Kayak support, which helped me cancel the booking. When I finally told her I just couldn’t do it at the rate she was quoting me at, she handed me the paper copy of my cards. Needles to say, I went elsewhere. Avoid at all costs.
10.0 Excellent29 Sep 2021
No time stress found here.
7.9 Good21 Sep 2021
Everything was OK the only problem that you had to wait 3 hours To pick up the car . There's not enough stuff to pick up the car Front desk excellent. When I dropped the car what's excellent maybe maybe because it was 3 o'clock in the morning
1.9 Horrible20 Sep 2021
it a scam kayak state the price was $190 got there i was charged almost $500 and to make things worst pick up and drop off takes a long and agonizing process!
1.9 Horrible20 Sep 2021
When we arrived to the facility, we were told no cars were available, despite me having a reservation. When I pressed further, I was told that luxury cars were available for an additional fee. We were very tired from travel and agreed to proceed with the luxury vehicle. The cost ended up being several hundred dollars more than I contracted originally. We waited over 45 minutes and no car was ever brought. At that point, we simply canceled the contract and took an Uber to our destination.
1.9 Horrible13 Sep 2021
Routes cancelled my reservation bc my flight was two hours late. Never got the car and I hope I didn’t get charged.
1.9 Horrible12 Sep 2021
Had to wait 3 HOURS for my car upon arrival. Phone number for company was disconnected. Staff was beyond rude. This wasn't just happening to us. Everyone there was waiting hours for their cars. We lost an entire day of vacation and not a single apology to be found.