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Staff were very helpful,food in the brasserie was excellent and well presented. Cottage rooms were a long way from the car park.
Beautiful location, very helpful and friendly staff. Cottage room very comfortable and quiet. We stayed on a Saturday night and there was a wedding party who rather monopolised the outside bar seating area. Noise from evening function was minimal thoughh so not too intrusive.
Lovely position Staff very welcoming and coped well with different family members arriving at different times Check out lengthy due to staff sickness
Fantastic location and very helpful staff. Because we were having a reunion with a group of friends for the first time in many years I was unsure of the numbers able to attend until the last moment, however the staff were very accommodating and provided a separate dining room for us which really helped us to have a memorable night. No
The lovely surroundings and the river Yes - room not cleaned properly, found wrappings belonging to womens personal items on toilet floor.
VERY comfortable No
Unique combination of traditional and modern. Staff generally excellent and welcoming. Peaceful setting was compromised by large and boisterous wedding party into the early hours. Also limited access to some parts of the hotel.
Staff were all extremely helpful and courteous, from the moment of arrival. The location is picturesque. Meals were very good (although a little on the expensive side) charges for bottled water with meals were rather high
The location is beautiful (even though foggy with the river level high). The dinner (including teh Cahteau Cissac 2000) was excellent. We appreciated the friendliness of the staff and the quietness of the location - surprisingly little noise from the airport.
Calm,quiet comfort. Excellent food. Single room on the small side.
Total blackout curtains were fantastic, so even though my room was on the ground floor by the main entrance I was able to sleep until naturally waking up As with most hotels these days, if you want to listen to the radio, you must have the TV on with the light which it produces! Again as with most hotels, lighting in the room is dim which is fine most of the time, but sometimes you just want to be able to see what you are doing!
central location Request for non smoking room preferred was not met and we were placed in a smoking room
Location, deal on price, bar and restuarant area Booking not found initially at reception as it was not made by surname, room was small compared to similarly priced hotels, had to fix tv as the ariel had fallen out of back
surroundings ie reception, boulevard area room was very hot throughout the night, however air conditioning was available.
Hotel as a good atmosphere Check in really bad - computer system down Tried 3 x times to check in from 11:00 fianlly managed to check in 17:10
the gorgeous bed!
Wonderful breakfast in a pleasant setting. My wife & I really enjoyed it, all round good value. They did forget to clean our room, but this was rectified very quickly
The hotel was very comfortable and excellent value for money. Parking was easy (although a tad expensive) and the location of the hotel was superbly placed for shopping or nights out in the city centre
Location to the theatres and shops
The location and staff were great, everythign was clean, good choice of food for breakfast, comfortable bar area. Room was right next to the lift, which was in constant use. The noise from this meant didnt have a very good nights sleep. That was in my opinion the only fault.
Very clean hotel Additional car parking price.
The room was clean and the facilities were great. Being the first time I stopped there, I found the reception confusing as it stated it was a club reception, but I could not see another reception.
This hotel is lovely elegantly set out. The beds are comfortable and the rooms clean. The sink I the room I stayed in did not drain very well it took 30 minutes to do so. The stem wear had a huge smash on the side of it. I explained thsee issues to the front desk and was told 'oh dear' not given an apology for it.
large spacious room and friendly reception staff-excellant overall very expensive minibar items
Everything was very satisfactory We should have been informed about the reduced parking rate
the bed was comfortable and the breakfast was quite nice. I thought that I would get a more luxurious room for the price that i paid and since I booked a 'superior double room' - there were no biscuits, the bathroom was dated and freezing cold, the shower leaked all over the floor. I thought the room was very basic indeed and was disappointed with it. I would have got a better room at a travel lodge and it would have been cheaper!
spaciousness and cleanliness of room, wonderful modernized bathroom, perfect location, great breakfasts no hotel parking
Location and Room Size Breakfast below standard, Very uninviting Bar Area in reception.
Very central, it also has a good restaurant Room was a bit jaded, it needed painting, also sealing around the bath.
Staff were very accommodating and genuinely tried to be helpful. Very polite even when obviously very busy and perhaps over stretched. great location. a little bit noisy from nearby nightclub i think. fod running out at breakfast.
breakfast good room hotel staff really nice staff did not let guests go first in the lift
Comfy bed and room
Staff very helpful
Room was spacious The car park was not that easy to get to. The heater in the room did not appear to work.
We had an amazing view over the city as we were on the 9th floor. The room was clean. We arrived about 6pm and the bar was rather rowdy, It was like being at a football match. The room was nice but rather cold. We tried to adjust the heating but seemed to be blowing cold air. As we were there only one night we didn't report it at the time. No on sight parking.
comfortable room, good breakfast noise from other residents was unacceptable - didn't sleep well
This is a great, modern, hotel. very hand to city centre, shops and night life.If you are arriving by train, its just a few minutes walk to the hotel.
Location No parking, cheaper on discount site.
No hassle, good slick operation. Decent breakfast. Key card had to be reset, apart from that it was great.
Easy Access and Good Positioning
It was clean, comfortable and efficient Everything was fine.
center of city... few minutes walk from station
everything...very clean modern hotel with excellent food &bars and friendly staff everything was fine...
The lobby and the staff Anything above the ground floor. Rooms, outdated, worn out, and the bed was just in unacceptable conditions.
The hotel was perfectly placed to visit our son at university and be right in the heart of things for shopping and eating. We have stayed here once before and would stay again. The floorboards in our room (312) and the surrounding rooms were creaky and we therefore heard people moving about.
Size of bedroom and general cleanliness of the hotel
The only things I liked about this hotel was the city centre location and some of the staff were exceptionally pleasant. We were not given the room as described on-line. There was a very small (1 glass) of wine and 2 chocolates (not a box) as described on-line. The bar prices were ridiculously expensive.
City centre location; pleasant décor; fairly good value for money Too warm in room; shower head fell off when adjusting; room size quite small and cramped; very few extras (like shoe buffer)
All staff excellent - they seem to like having hotel guests and enjoy working there. Room had an iron and ironing board and tea-making facilities. Location is first rate. The 'Double Deluxe Room' was just an ordinary double room with a rather narrow double bed. No room safe, no mini-bar.
I was charged 33.50 for breakfasts yet had paid for bed and breakfast was only told about 3.50 tray charge not that I had to pay for breakfast again this was not on the bill I was given with breakfast
Good location Service was abysmal. Staff were useless apart from one girl - Tona - who was the only efficient member of staff.
Location excellent Hotel in serious need of refurbishment. Although the price was reasonable for the Hilton, was placed in a box room, no window views and room needed a few locks of paint. Would have paid more and stayed in a more modern hotel
Location. Horrendous price when we could have paid half on booking.com; small compact room, hardly any space to move about in the room. Very hard to find. We had to park in the shopping centre Victoria and then find our way to the hotel. Will definitely ask my friends to stay away from this hotel when £130 could buy so much more elsewhere in Nottingham.
The fire alarm went off at 6:45!
Very clean, the hotel had all the facilities we needed for a one night stay None
Clean and centrally located Parking expensive. No free Wi-Fi. No hair-dryer supplied in room.
The best thing about this hotel is the location. However for the price, it was clean and tidy. The bed was comfortable and bathroom functional. I would choose to stay here again if I was visiting Nottingham. The wifi Internet and breakfast were very expensive for a budget hotel!
The cleanliness that you would expect at a modern new hotel together with the price
Room was clean and tidy On booking in reception could not find my reservation
Fab place to stay, in the centre of Nottingham. No noise of note, friendly staff. Everything was great
It was ideally situated in the Lace Market area and although on a busy road, it was very quiet at nightNotg Not enough pilows on the bed
Centrally convenient,staff dealt with minor issue immediately
Location perfect, hotel staff superb!! Hotel room clean tidy and well stocked :) There's nothing to write!!
Staff are courteous Better if toothpaste ,slippers etc simple disposible consumables are provided.
Easy booking, efficient service, well-appointed room, good food, easy access to the university, great value for money. It would be helpful to supply face flannels; lack of a proper shower cubicle or glass/perspex shower section that keeps the floor dry; breakfast finishes perhaps an hour too early on weekends.
Relaxed atmosphere and the staff were very friendly and happy to help. Swimming pool,sauna,steam room and jacuzzi was spot on. confusing to find as you enter through what looks like gates to an industrial estate, until you buzz in and get a grumpy security guard.
Excellent value and the room was lovely. The staff were very helpful and the location was excellent. Breakfast was delicious. It was also very quiet and I had a lovely nights rest. I did struggle a bit with the shower rose as it seemed a bit heavy. I got there in the end
I've stayed in many hotels all around the world, this was fine. Nice bed, choice of pillow type, great shower, good facilities. Breakfast was nice but pricey at £15
Hotel and staff very welcoming
It was close to where I had a business appointment. The prices of beer at the bar are excessive.
The location was good, security was good, car parking was good. Comfortable, good spa - good facilities. Nice hotel with lots of relax areas to sit. Rooms well equipped - would stay here again if business or leisure takes me to this part of the country again. Only niggle was that room service for evening meal did not start until 7pm Room service times and choices.
Friendly, efficient staff. Reception staff recognised me from my previous visit.
The reception manager was absolutely superb.
Pleasant staff good food and ease of service no
Clean tidy smart rooms. The Lodge rooms are not value for money for what they. The bar prices are very expensive.
Central location. The telephone in my room did not work and despite reporting the fact it was not repaired. The hotel was cold.
Nothing Avoid this hotel it's bad, the rooms smell and the hotel is full off prostitutes
Clesnliness of bedroom, - stains on the wall, cracked broken tiles in the bathroo, cracked washbasin- decor and furnishings of room generally looked 'tired'.
Nothing outstanding When we booked the room, we requested a room with a mini fridge. When we checked in the receptionist told us that the room has a mini fridge. When we got into the room we found that the mini fridge was removed so we asked if we could get another one or a different room. she straight away told us that the hotel was full and put the phone down on me. The room was quite dirty. The beds were sloping so we didn't get a good nite's sleep. I wouldn't stay here again or recommend it to anyone. The room we got was very different to the ones in the hotel photos. It was pretty old
the hotel was central It was cold,the roooms were cold.. The televison had very little choice included in the price.and the furnishings were old and worn.
good location for this hotel with being in the centre bathroom was dirty, room had been freshly painted so it smelt of that, was far too warm even with te windows open, clearly hadnt been refreshed/used recently or the cleaners dont have access to their dusters! - was disappointed as didnt expect this from a Brittania Hotel
The size of the room and the location
I only could emphasize the hotel location, close to the Nottingham Market Square. I didn't enjoy my stay in this hotel. The rooms need to be cleaned properly and the staff were no as kind as they have to be in this kind of bussines. They really don't have any interest in the guest.
I didn't like anything about this place, it was bad: 1. NO parking you pay extra per day. 2. Craked sink 3. paint work shabby, marked and stained 4. Noisy (traffic and other guests) 5. Carpets filthy and stained I could go on... So I will... Needed to let them know that there was water coming through the ceiling in the bathroom, meet a group of drunk people in the corrior carrying the drinks like it was a bar. Yet the staff just ignore it. This was only 11.30 and they were no their way out. So you the picture of the kind of hotel this is.
The buffet breakfast was good. Everything else was poor. The front desk make you pay upfront, the website says Satelite TV, but only local channels.
location to city very dated rooms
The location was excellent. It looked quite grotty from the outsaide but was gorgeous inside. The evening meal wasn't that great but the breakfast more than made up for it.
excellent and helpful staff no
although discounted room rate breakfast was really expensive - 11-50 for continental!
The central location and ease of getting to where I wanted to go.
Bar prices and quite exorbitant charge for breakfast which we chose not to have.
Location All satisfactory
Staff helpful and nice but without the forced effect ypu get through training to be nice if you get my meaning. Food excellent. Plus best coffee I've had in a long while came from the barman. Dark room at night Bit pushy on buying bottles of wine with evening meal. Cold shower curtain envelopes you
The Hotel was beautiful, clean and modern and I would recommend a stay here to anyone Nothing
The Food and Hotel staff, nothing was too much trouble it made the weekend n/a
The room was very quiet and comfortable and the staff extremely friendly.
The hotel was ideally situated close to the railway station for the purpose of my visit and for someone who had never been in Derby before.
It was convenient for the city
accessability to the city centre...
All was good, even had maid service when only stayed for 2 nights. Ice machine right outside the room going on all night. Great item to have though! Car park charges pricey.
Only stayed one night, but the reception staff were excellent as were the staff in the restaurant for breakfast. The breakfast was excellent too.
Well located, very comfortable hotel
The evening meal was excellent and good value for money The general "feel" of the hotel was poor. Decor was not good - very ordinary for not an inexpensive hotel. Bathroom provisions were poor
Room looked nice, great location for rock city. Room was cold, hot air heatinig noisy and no instuctions on how to operate.
Good ratio quality/price. Wifi is free of charges and working very good Bed is not very confortable
convenient position, next to car park, very comfortable, clean room.
The comfortable bed,and relaxed atmosphere.
Location Bed was lumpy
The food was quite good, bar and restaurant were ok Rooms were shabby and the building generally looked tired, the up and down plug in the sink was broken the waste bin lid was broken decoration was poor and the bed was damp, the TV remote did not work and although the main parts of the room had been cleaned e.g. sink toilet etc. It was obvious a deep clean had not been carried out for some time. The lift was dirty and reception staff were always eating when approached, evryone referred to me as mate.
Central Too hot, far too noisy from the street, no parking or even stopping outside,scruffy.
convenient not the hotel but the noise from the street unbearable! i would not recommend any rooms overlooking the street.
Location. Right in the city centre and very close to Nottingham Arena. never needed a taxi. Could be quite noisy at night as on main street. Breakfast was mediocre but fine for the price.
I liked the buffet breakfast.I prefer to choose my own amount.The third morning was waitress service,there was far too much,and it spoiled it for me. the receptionists were not always in full view,they were hidden behind screens.But they were very helpful.
The view for the window was off discarded special brew can cans on the ledge outside the window , very noisey as well.
location close to city centre no double glazing on windows,extremely noisy,due to extractor fan and aircondition units at establishments across the road.
friendly staff, location of hotel, near to city centre. very good breakfast all in a very enjoyable stay. Size of rooms, the first room we were given was too small, we asked for an alternative room which was a bit bigger.
A lovely building but it needs a lot of money spent on it as it is really tired and tatty.
Staff are nice - nothing is too much trouble. Also, it is ideally situated for our visit. Not enough noise reduction - all street and traffic noise at nightcan be heard.
Very spacious rooms. Very clean bathroom, cleanest I've ever known
cheap, clean, comfortable, spacious room, central location, good breakfast
Good value hotel, in a central location, which good facilities and high level of cleanliness. Hotel staff were very friendly and helpful.
The room was clean and comfy, all the staff we came into contact with were very smartly dressed and polite, any questions we asked were always answered. Breakfast was a little bit over priced, in my opinion but still of a good standard.
Its central location and nearby parking. Bed wasn't very comfortable
nice big room, modern clean and welcoming, value for money
Staff could not have been more helpful, friendly or informative. Central location ideal for visiting Nottingham City, shopping, access to public transport etc One-way street system difficult for visitors to negotiate - hotel arrangements for parking efficient and not expensive Buffet breakfast well priced but hot food not very tasty
Good service, convenience
Friendly and helpful staff Heaters inadequate: electric, activated only by key so cold when arrived and off when out. Above head level and not very powerful so cold feet, had to fold over extra bed covers and have hot bath second night to get warm first Broadband: charging £3 seems unnecessary - just lend customers the cable (wifi is free in public areas but I wnated the desk in my room to work at). Plus my socket didn't work - staff came and solved by sticking cable-tie in the hole, but still intermittent
Except for one female at reception, everyone was friendly and helpful. Food was good in restaurant and at breakfast. Room was a very good size. Reception person was almost rude. Bathroom ceiling was full of mold, lampshades had huge amount of dust in the pleats and the dispensers for soap , etc. were too high up for a shorty like me.
Friendly Welcome, Safe Parking, Simple Clean and comfortable Rooms - Great price, Convenient Location.
nothing The fact the car park had not gritted, causing an accident which my car was damaged which spoiled the overall stay.
The size of the double beds are HUGE! all facilitys within the room you could ask for. a bus stop right outside the hotel which takes you into town centre runs every 10mins at £1.60 for a adult. and the breakfast was amazing buffet style get as much or little as you please with cooked breakfast, fruit, yoghurt and pastrys couldnt wish for anymore
bar downstairs no wifi in room and tempermental tv. asked for 3 single beds but got a double and single
comfortable room very clean and spacious good location freindley staff
It was a nice hotel there was a wedding party till 1am in the morning so there was loud music.
The hotel is in a very good location for nottingham city and is very pleasant to stay in most of the time
I need to explain. I booked the Gateway Hotel Nottingham as a suprise for my daughter and son in law. Their comments are glowing the hotel receptionist was very helpful, friendly and made them feel special.The head waiter also went out of his way to make their stay great. Thankyou I couldnot have choose a better place for them
Easy to book in, pleasant staff, nice surroundings No
Great location, near to the city centre. Hotel was comfortable and clean. Staff were helpful and friendly. No parking facilities at the hotel. (We used Chapel Street Car Park, a short walk away, across the ring road).
everything was great, staff, room, food, price no complaints
good bar & restaurant. very central, rooms clean & well furnished the lack of parking is very poor as the underground carpark is closed. there is no drop off parking to allow you to unload cases so you need to drive to the local carpark & struggle back with cases & children
Very clean, with professional, friendly staff. Nice atmosphere, and nice new place. Room had nice full length windows, and was very comfortable. Bar was expensive, but was very relaxing.
No free parking
New hotel in good location to amenities
All staff we met: reception, bar and cleaning, were very helpful and polite. None.
Good location, very convenient for both the city centre and the park. And the midday check out is very welcome. Being on an island in the middle of Derby's ring road means that it's a bit tricky to drive up to the door, or to turn around if you overshoot. Not a huge problem though, and nothing to put me off booking again.
Good modern hotel, friendly staff. Well located near cathedral.
The only black mark against the expereince was the lady receptionist who was on duty upon arrival - she was rude, uninformative about parking arrangements and unprofessional. Also, the car parking arrangements need to be more clearly set out on arrival and / or on their website.
The staff were very helpful when I raised the concern below. Other reports on the web site do not mention that the hotel is right next to the Inner Ring Road in Derby. Rather more than half the rooms directly overlook the dual carriageway, so I would suggest that anyone who has difficulty with traffic noise either go elsewhere or ensure that you get a room on the other side of the hotel. I was given a lovely room overlooking the Ring Road, which was quiet late on Sunday when I arrived. After being awoken at 5am by traffic, I asked the staff if I could have a room on the back of the hotel. I was given one without any problem and was happy with the other two nights of my stay. I would also strongly recommend that anyone with a car park it first, then walk 100m to the hotel.
nothing it was dierty !!!!!!!!!!!!!!
This was a comfortable relaxed stop off overnight before a flight. I had a small hot snack in the bar at 1000pm which was welcome but I would have wished the standard of the fish cake to be a bit higher.
It was convenient to the airport Nothing
Close to the airport The price was extortion.
Distance to event at Donington Race Circuit Pool was closed, which was one of the reasons we chose the hotel
very comfortable, friendly environment, from which to enjoy the onward journey refreshed and rested.
Only stayed a few hours due to late flight so really can't comment
Ideak location for airport
Extremely comfortable bed and close proximity to the airport very expensive drinks
atmosphere kids running up and down hallway at 4-30am
The food was outstanding, the pool and jacuzzi relaxing and staff could not do enough for you, and with a genuine smile always.
Pool area was superb Nothing
The meals at this hotel were excellent Our room had a night storage heater and was very cold. We had to request an extra heater which they promptly brought to our room. During the night we could hear every 2 mins. a fan going off from one of the balconies outside so didn't get any sleep. We therefore curtailed our stay to only one night
The dinner at the hotel was excellent and the wait staff were more than accommodating – they helped make the evening very enjoyable. Really nothing to complain about. It is a very nice hotel and provided us with a great base.
Very little. Reception, pool reception and restaurant recpetion were untidy and a mess of bits of paper. Pool chaging area was littered with janitor's equipment and materials. £144 for a dbl bed boxroom is ridiculous. That this is a 4* hotel is incredible.
The rooms are comfortable with nice furnishings. Excellent breakfast and restaurant.
good location for the family visit the bed was too hard!
Staff were very helpful. I requested if we could just have soup in the restaurant at lunch time when they were setting up for the evening and we were able to, which was nicer than sitting in the open area.
The rooms are comfortable and well kept.
Generally a nice hotel with a good atmosphere and facilities French Onion Soup
The rooms were very good modern and of a high standerd of finish. good that free onsite parking was available.
Excellent clean facilities. Good in room entertainment. None
Well appointed funky hotel and room with everything needed for an overnight stay. Breakfast good Staff friendly and helpful Outlook a bit grim at the moment as building work in grounds continues
Clean and tidy.Dinner in the restuarant was good
The room was really nice and clean. The location so close to Pride Park was great as the reason for the nights stay was to tie in with the game.
It was convenient for the train station and the Pride Park Football Ground and had all the essentials for a short break. The view from the room was of waste ground. We didn't get many towels (one hand and one bath towel for two people).
Good facilities, clean and comfortable, good value. Could not alter heating in room as control appeared to be fixed; it was so hot it gave me a sore throat. I opened window but then had 24hr noise from railway station, although this was not a problem as managed to sleep through. Hotel situated in a very large business park/area with building work ongoing; got lost a couple of times. No signposts showing hotels.
Location was excellent for our needs as it was a 2 minute walk from the train station. Very clean and modern hotel with friendly staff. Stayed in a twin room and the mattresses were very hard which did not allow for a very comfortable sleep.
Modern hotel, rooms small, bed not comfortable, staff pleasant, good breakfast. OK for 1 or 2 nights
This is a new and smart hotel with a cheerful and enthusiastic reception staff. It is very convenient to the city centre and very close to the station. There is a generous car parking area and the access from the a52 and the city are very easy. Some of the room facilities were basic - no bath - no hook to hang a towel or coat in the ensuite. Tap on the basin did not overlap the basin fully so tended to spread water over the adjacent surface. Early morning noise from the trains marshalled overnight in the adjacent sidings (motors started at 0500hrs)might disturb a very light sleeper.