Our room had a terrible odor the entire stay. I called down to the front desk to see what we could do to fix it and I was told the hotel was fully booked and that they would send someone to the room to fix the issue. No one ever came to the room.
4 stars
Doubletree By Hilton Charlotte Uptown
895 West Trade Street, Charlotte, NC 28202-1122, United States
Charlotte, NC
See location+1 704 347 0070Photos of Doubletree By Hilton Charlotte Uptown
Overview
The following services and amenities are available, but with **reduced service**: Fitness Center, On-site Restaurant(s), Pool.The following services and amenities are currently **not available**: Breakfast, Room Service.The DoubleTree by Hilton Charlotte in Charlotte's uptown Gateway Village is conveniently located just off I-77, six blocks from the downtown Charlotte Convention Center and nine blocks from the Charlotte Visitor's Bureau. Bordered by the beautifully landscaped grounds of the Johnson & Wales University campus, we're just 15 minutes from Charlotte Douglas International Airport and within easy reach of various exciting Charlotte attractions, including: Lowes Motor Speedway, Carowinds Theme Park, Discovery Place, University of North Carolina at Charlotte, Verizon Wireless Amphitheater, Johnson C. Smith University, Concord Mills Mall, Ray's Splash Planet, Bank of America Stadium - Home of the NFL Carolina Panthers, Time Warner Arena - Home of the NBA Charlotte Bobcats, Restaurants, nightlife at the EpiCentre, Johnson & Wales University. Guests visiting the Charlotte-Gateway Village area on business will also enjoy convenient access to a number of local businesses and corporations, including: Bank of America, Duke Energy, Wells Fargo, Accenture, Ernst & Young, Zenith Insurance, IBM, AT&T, Time Warner. Our convenient hotel location, trademark hospitality, and great hotel amenities make our full service hotel in Charlotte a perfect fit for short term, extended, or corporate stay travel.
Latest deals for Doubletree By Hilton Charlotte Uptown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Doubletree By Hilton Charlotte Uptown
- Fitness centre
- Restaurant
- Room service
- Free Wi-Fi
- Business centre
- Meeting/Banquet facilities
- Internet
- Parking
- Laundry service
- Laundry facilities
Services and conveniences
- Room service
- Business centre
- Express check-out
- Meeting/Banquet facilities
- 24-hour front desk
Dining
- Restaurant
- Microwave
- Refrigerator
Basics
- Free Wi-Fi
- Internet
- Air-conditioned
Parking and transportation
- Parking
- EV charging station
Accessibility and suitability
- Disabled access
- Lift
Laundry
- Laundry facilities
- Laundry service
Bathroom
- Hairdryer
Health and safety
- Safe
Fitness
- Fitness centre
Pool
- Pool
Reviews of Doubletree By Hilton Charlotte Uptown
7.7
Good
613 verified ratings
Wonderful
304
Very good
84
Good
74
Okay
32
Fair
47
Mediocre
29
Poor
43
Summary of reviews
Guests say
Guests appreciated the friendly and helpful staff, with many highlighting the warm welcome and great service. However, there were significant concerns regarding cleanliness, including dirty bathrooms and infrequent room cleaning. Noise levels were also a common complaint, with many guests disturbed by loud neighbors and external construction. Overall, while the staff received high praise, the hotel needs improvements in cleanliness and noise management.AI-generated from customer reviews
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Score by provider
7.8 out of 10
287 reviews
7.8 out of 10
203 reviews
8.7 out of 10
5 reviews
8.2 out of 10
9 reviews
All reviews
Pros (+) Very accommodating staff, the manager helped us out a ton because we stayed for a motorcycle show and needed a rather large space to park 15-20 motorcycles and she made it happen!
Pros (+) Very clean. All of the staff was super friendly.
Cons (-) The price. Booked a room at $130, price at check in was $180 after taxes, parking fees -$15, tourism tax, etc. I could’ve stayed elsewhere for that.
Pros (+) Friendly helpful staff. Rooms clean and well appointed. Restaurant good and not too expensive. Easy access to stadium and we could leave the car on site. Great cookies.
Cons (-) Slow drain in bathtub.
Cons (-) After paying $172.15 for one night, charging an additional $15.00 to park per night is uncalled for in my opinion.
Pros (+) Proximity to downtown and event venues; price; beds were comfortable; rooms were clean; front office staff were friendly and efficient; parking was easy; great environment overall
Cons (-) housekeeping didn't clean room until after 4pm and never left enough towels for our family of 4; door latch did not work properly
Pros (+) It was walking distance from my daughter
Cons (-) Extremely loud housekeeping in the halls by 9:00am. Had difficulty getting them to clean our room.
Cons (-) The cleaning staff was extremely loud in the morning. The walls were also paper thin and could hear other people's conversations almost word for word.
Cons (-) My hotel room only contained a pull-out couch-- no bed! I was not aware that this was what I was renting when I reserved the room.
Location
895 West Trade Street, Charlotte, NC 28202-1122
What's nearby
- Bank of America Stadium0.6 mi
- 112 Tryon Plaza0.6 mi
- 400 South Tryon0.6 mi
- Bank of America Corporate Center0.7 mi
- Charlotte Convention Center0.8 mi
- Charlotte Center City0.9 mi
- Spectrum Center0.9 mi
- NASCAR Hall of Fame1 mi
- Little Sugar Creek Greenway1.5 mi
- Carolina Actors Studio Theatre2.3 mi
- Mint Museum RANDOLPH3.3 mi
- Bojangles' Coliseum3.7 mi
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Doubletree By Hilton Charlotte Uptown
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.7 |
|---|---|
Distance to city centre | 0.7 mi |
Nearest airport | Charlotte Douglas |
Distance to airport | 5.3 mi |