The office was clean and well located, and staff was friendly and efficient. Sadly, because it was a single staff, though, it took nearly an hour to get our car. And because the location is on a terribly busy street, they bring the car to the sidewalk, which is treacherous to drive on and off. It was a nerve-wracking experience.
As I reached out earlier this trip the initial rental car I rented did not have properly working A/C, I was not angry or rude and the agency did eventually meet me in Elefsina to exchange the car. As I continued my trip we went to Kynthos were I ended up getting a flat tire on 6/12.. I immediately call green motion to report the incident. They became irate with me and kept stating I should not have taken the car to the island, which I was not aware of(which I will take responsibility if it was in the contract and I missed it). When I returned from the island I took the car To the shop and had a new tire put on the car. When I returned the car I turned in the keys and loaded my families stuff in the shuttle. A gentleman checked the car and I was issued a refund for the deposit. We started down the road in the shuttle when the driver got a call and did a u turn in the road with no explanation. I then asked are we going back and he said yes “the lady needs to talk to you.” At this point it would be considered in the United States that my family and I were being kidnapped as I was being taken against my will. ( I’m not sure The law in Greece) I was then asked to come back in the office where the lady told me the tire is “broken” I said no it’s not it is replaced. She said I had to replace two tires since I got a flat on one. I said I read the policy and did not see that anywhere just that I needed to replace the damaged tire. She then started filling out a claim which I did not understand. At this point I got my father-in-law on the phone( who speaks Greek). The employees became very angry and it became apparent I was not going to be able to leave. I asked them can I please be taken to the airport in which they replied no. I said charge me for the tire and let me go they said I could not leave and I had to wait for a mechanic. I then asked them directly am I being held against my will to which I received no reply. I asked a 2nd time am I being held against my will or can I take my luggage and leave. An employee then told me yes leave and take your luggage. I then had to remove my 3 kids, wife, 3 checked bags, 5 book bags, two car seats, and a carry on out of the shuttle by myself and start walking down the sidewalk to get to the airport. It is very apparent to me know that they were trying to coerce my into doing what they want because they knew I needed the shuttle to the airport. I would recommend kayak looking into this before allowing them to be used on your site. At no point should I have been forced to walked down the road with my 3 young kids and all my luggage.
Car was very old, made noises like squeaking, shuddered when driving, had no USB or bluetooth function to play music with. Was given to me empty, with the gas light on. The rental location is 6km away from the airport. I was charged for a nighttime drop-off, which is fine, except when I arrived the gates were locked and luckily there was an employee still there, although he had no idea he was supposed to help me at that time or that he would shuttle me to the airport. Overall would not use this company again.
