Pros: The surprise upgrade was excellent. Very welcome! We appreciated the GPS as well. The person at the Avis desk was also very courteous and helpful, even being willing to keep the office open for an extra half hour when our flight was delayed.
Cons: The AVIS pick up was so complicated. Between walking to the rental place, waiting in line, walking to the shuttle, waiting for the shuttle, and arriving at the parking lot, we spent nearly an hour getting our car.
Cons: Dollar car rental turned out is a subdivision of Hertz. There were many unexpected charges and we are still not refunded our fuel deposit which is rather annoying. The pick up/drop off location is really far away from the actual branch. There is a bus taking you there but the wait and the cold on that day were things I would not like to go back to ever again.
Contacting and customer service relations seem to be a mission impossible. When asked about the deposits, I was sent an invoice with completely different information than the one I had on initial receipt.
Very disappointed, will try to avoid them for future.