Recent reviews
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10.0
Smooth rental
Pros: No delay
Cons: Poorly signalized position of the desk: had to ask for directions.
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8.0
Complain for kayak services
Pros: Hertz was OK but we paid double the price because of the insurance
Cons: I bought the full cover Insurance from cayak -Allianz but at heartz desc at the pick up they didn't recognised the insurance. In case of an accident I had to pay up to the total value of the car and then claim from Allianz. I didn't received any documents from Allianz when I booked and bought the cover so I was uncomfortable and I asked for the full insurance from heartz. I called Allianz and they didn't respond. I am not happy with kayak and Allianz. I definitely want a refund of the Allianz Insurance cost
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6.4
Totally disappointed
Pros: Pick up and drop off was fast
Cons: First of all, they change the vehicle from a compact Ford to a Opel SUV, without previous notice, which doubled the amount of fuel I had planned for the trip. Then, I just realized they charged an additional 27 dollars for insurance, and it was supposed to be included in the total amount I paid when I made the reservation. By the end, they tricked me into spending double the amount I was prepared for. I feel totally robbed, would have been cheaper in any other company
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