Kailua-Kona car hire
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Kailua-Kona, Island of Hawai'i, HI, United States
Kailua-Kona car hire information
| Pick-up location | Kailua-Kona |
|---|---|
| Hire locations | 18 |
| Airport locations | 12 |
Kailua-Kona car hire reviews and directory
From £35/day
Rated no. 1
Hertz
Best rated
7.3 Good (225 reviews)
3 locations in Kailua-Kona
╳
Hertz reviews
Car hire locations
Hertz
Locations in Kailua-Kona
73-104 Aulepe Street
+1 808 329 3566
| Monday | 06:00 - 21:00 |
| Tuesday | 06:00 - 21:00 |
| Wednesday | 06:00 - 21:00 |
| Thursday | 06:00 - 21:00 |
| Friday | 06:00 - 21:00 |
| Saturday | 06:00 - 21:00 |
| Sunday | 06:00 - 21:00 |
75-5660 Palani Road
+1 808 329 2042
| Monday | 08:00 - 16:30 |
| Tuesday | 08:00 - 16:30 |
| Wednesday | 08:00 - 16:30 |
| Thursday | 08:00 - 16:30 |
| Friday | 08:00 - 16:30 |
| Saturday | |
| Sunday |
78-128 Ehukai Street
+1 808 322 1715
| Monday | 08:00 - 15:00 |
| Tuesday | 08:00 - 15:00 |
| Wednesday | 08:00 - 15:00 |
| Thursday | 08:00 - 15:00 |
| Friday | 08:00 - 15:00 |
| Saturday | 08:00 - 12:00 |
| Sunday | 08:00 - 12:00 |
- 7.1
- 7.7
- 7.6
- 6.6
- 7.3
Recent reviews
4.8 Okay
21 Apr 2018
Pros: Josh was great, he took care of a booking problem.
Cons: The site I used didn't book the car where I asked. I wanted the pickup/drop off to be at the airport. The site had it at the Sheraton. Hertz charged an additional $75. Josh removed the charge.
10.0 Excellent
17 Mar 2017
Great Wheels on the Big Island
Pros: We rented a car from Hertz for two weeks on the Big Island. I called up to say that I would be there to pick it up later than I had thought. They worked it out perfectly for me and even told me that since I had booked, there was a special and they gave me that. It saved money and the car was almost brand new! Win-win!
Cons: There was nothing not to like!
2.0 Mediocre
20 Mar 2017
Cons: The car I reserved was not available. I was offered a compact car instead of an SUV, which would not fit my family of 5. I cancelled the reservation and walked to a couple of nearby rental companies, the second of which was able to help me.
2.0 Mediocre
16 Jul 2017
Cons: Got there confusion with pick up location. Then told instead of 248.00 it would be 500.00 for two days. All while employee told me rudely she was doing me a favor. Was going to leave then she tells me ok 300 something. I am still confused waiting to see if I get double charged. Never booking there again.
6.8 Good
28 Dec 2017
Parth
Cons: Scription did not say the Hertz was not located at airport
We had to spend additional $60 each way to pick up a car rental
2.0 Mediocre
9 Jan 2018
Cancelled
Pros: They cancelled my car...very cool
10.0 Excellent
16 Jan 2018
Great Experience
Pros: Everything with fast and easy
9.6 Excellent
28 Mar 2018
Pros: easy drop-off
5.2 Okay
4 Apr 2018
Cons: My rental was supposed to originate from the airport at KOA based on my search criteria, but I was booked to an off site location. As a result, I had to pay an extra $100 for my rental. I'll use another service next time.
5.6 Okay
31 Oct 2018
Screwed again!
Pros: The car was functional and didnt break down. As expected from a Mazda 3. I know I'd never buy one.
Cons: After "pre-paying- to lock in the best price we were charged an additional $146! Not sure why but too gired and short on time to argue. Not likely to usd Hertz again.
From £38/day
Rated no. 2
Alamo
8.5 Excellent (95 reviews)
1 location in Kailua-Kona
╳
Alamo reviews
Car hire locations
Alamo
Locations in Kailua-Kona
73 106 Aulepe Street
+1 844 914 1550
| Monday | 06:00 - 21:30 |
| Tuesday | 06:00 - 21:30 |
| Wednesday | 06:00 - 21:30 |
| Thursday | 06:00 - 21:30 |
| Friday | 06:00 - 21:30 |
| Saturday | 06:00 - 21:30 |
| Sunday | 06:00 - 21:30 |
- 8.5
- 8.4
- 8.8
- 8.7
- 8.4
Recent reviews
9.2 Excellent
12 May 2018
Great Value
Pros: The price was great and excellent service.
Cons: Never seem to have the car that is shown in original rental search. Also cars seem to have higher mileage and not as new as other Rental Agencies.
4.4 Okay
14 Sep 2018
Disappointed
Pros: Quick drop off procedure. Shuttle buses were plentiful and prompt.
Cons: Windows were so dirty on the inside, I could barely see out of them. I wanted to exchange for a more comfortable vehicle for my 11 day rental and they wanted to charge me a huge premium to do so.
10.0 Excellent
12 Dec 2018
Easy and just what we wanted
Pros: Car was clean, fuel efficient, and worked great. We had a choice of cars, and went with the one that only had 376 miles on it.
Cons: It had an actual key vs a push button and we never did figure out how to pop the trunk with the key fob.
10.0 Excellent
10 Jun 2019
Pros: Staff were so nice and friendly.
7.6 Good
24 Oct 2015
Car was a P.O.S.
Pros: The Alamo service was great. They were fast, pleasant, and easy to work with.
Cons: The car was HORRIBLE. I choose a Hyundai Volester - and it was TERRIBLE worst car I've ever driven. Looks like economy only has terrible p.o.s. cars :(
10.0 Excellent
29 Oct 2015
Pros: First off, I was greeted with a warm smile and welcome after getting off plane by Talalelei Uli. In a world where customer service is met with complacent, non trusting and non enthused employees, Tala was very warming to myself and my pregnant wife. He was wonderful in helping us and did his best to find a great deal on an upgrade. I sincerely give my upmost praise for Tala and the whole group at Alamo Honolulu. Thank you
Cons: Were out of convertibles but otherwise the experience was great. Ended up with a wrangler 4 door.
10.0 Excellent
8 Nov 2015
Pros: Returned early one day and charged us less
9.2 Excellent
14 Nov 2015
Cons: Inside windows dirty
5.6 Okay
22 Nov 2015
Low integrity
Pros: Dropping off was easy. Car was clean.
Cons: I went there initially without a reservation through kayak and they told me they only had minivans and h2's for 59-69 and I asked about all those compact cars and midsized cars they had in the lot. Lady said they didn't have any. I get out of line and go on kayak.com and go back up there to another lady showing the Listings of all the compact and midsize cars and she said she never heard of the site and they don't have any of those cars. She also told me that's all they have and if I reserve through kayak she's not making any promises I'll get it. I get out of line, reserve it and walk back up to the original lady and the whole time she tried to upsell me to the h2. I said no and I want a midsized car. I go to to the lot and see about 14 midsize cars I got to choose from.
I didn't like the fact that 2 different ladies lied to my face saying they didn't have any of the cars I was looking for. I just had to call them on their bs which I shouldn't have to.
10.0 Excellent
2 Dec 2015
Quick easy rental
Pros: Quick check out and in
Friendly office staff
Cons: Car selections,limited to GM products although website had other brands. Lot staff were unfriendly.
Rated no. 3
Enterprise
8.4 Excellent (52 reviews)
2 locations in Kailua-Kona
╳
Enterprise reviews
Car hire locations
Enterprise
Locations in Kailua-Kona
73 107 Aulepe Street
+1 844 914 1549
| Monday | 06:00 - 21:30 |
| Tuesday | 06:00 - 21:30 |
| Wednesday | 06:00 - 21:30 |
| Thursday | 06:00 - 21:30 |
| Friday | 06:00 - 21:30 |
| Saturday | 06:00 - 21:30 |
| Sunday | 06:00 - 21:30 |
Non-airport: 74-5583 Luhia St.
+1 808 331 2509
| Monday | 07:30 - 17:00 |
| Tuesday | 07:30 - 17:00 |
| Wednesday | 07:30 - 17:00 |
| Thursday | 07:30 - 17:00 |
| Friday | 07:30 - 17:00 |
| Saturday | 00:00 - 00:00 |
| Sunday | 00:00 - 00:00 |
- 8.5
- 8.5
- 8.7
- 8.3
- 8.2
Recent reviews
4.0 Okay
13 Oct 2016
Old beat up car
Pros: People were nice
Cons: The car was very beat up, dings and scratches everywhere, and it drove poor like it needed power steering fluid. The wheel also made a lot of noise and brakes squealed.
9.2 Excellent
17 Jul 2016
mini vans are TOO expensive
Pros: I love the space of a mini van for my family
Cons: The fact that rental companies GOUGE people who need this for their families is criminal. Why can one rent TWO $20K cars for HALF the price of ONE $30K mini van? This truly represents the dark side of capitalism, and families are the ones that have to pay - sad.
10.0 Excellent
14 Oct 2016
Pros: I have to say thank you to Phong, i hoped i spelled that right. He and his employees where a class act and treated us very well. They went above and beyond and made our first trip to the big island that much more memorable. Would use them again for sure. Thank you
10.0 Excellent
20 Oct 2016
Customer Service
Pros: The customer service was exceptional...so friendly and helpful! Our friends, who had rented from Dollar, drove us to the airport and we were with them when they dropped their rental off. The customer service rep at Dollar was unkind and uninterested in their rental experience, which was the total opposite of our experience with Enterprise staff.
We'll definitely use you all when you're back in town next year.
2.0 Mediocre
29 Dec 2016
Cons: They wouldn't give me a ride back to the hotel or anywhere for that matter after i turned the car in
9.2 Excellent
11 Jan 2017
Pros: Jordan at the Kona site was very helpful.
4.4 Okay
12 Jan 2017
Pickup
Pros: Fast check out
Cons: They charged me an extra $40 because I went to the airport location instead of off site location. Our plane was 2 hrs late and the off site place had already closed and it was a Saturday. The off site closed at 12 and closed on Sundays! It was not your fault our plane was delayed two hours but they charged us anyways. Very very disappointed. We also got dayed 2 hours and 5.5 hr flight with a 1.5 year old and we hadn't eaten all.day! I was not happy about the price change! I will not rent from enterpise again because of the extra fee when it was not our fault.
10.0 Excellent
15 Jan 2017
Great service
Pros: They helped me to extend my reservation, they do drop off at near locations so they can help you to go back to your place or hotel if it near by check with them before hand and I believe they will work something for you
8.0 Excellent
18 Jan 2017
Pros: Price was much lower than renting at airport. Car was clean, ran perfectly, and was ready when we needed it. It didn't cost much to leave it at Hilo airport.
4.8 Okay
24 Jan 2017
NO "Pick you up", get yourself a taxi.
Pros: Agents were friendly.
Cons: Pick up transportation was specified at time of booking but was not available when we arrived, taxi cost $35 to Advantage office. This was not the first time something like this happened. "We'll pick you up and drop you off" their slogan is not true.
Car was poorly washed with many missed spots over a square foot in size of mud and dirt. The interior was passable. Car was older model well used.
From £32/day
Rated no. 4
Dollar
Most popular
6.9 Good (96 reviews)
3 locations in Kailua-Kona
╳
Dollar reviews
Car hire locations
Dollar
Locations in Kailua-Kona
73-200 Kupipi Street
+1 866 434 2226
| Monday | 06:00 - 21:00 |
| Tuesday | 06:00 - 21:00 |
| Wednesday | 06:00 - 21:00 |
| Thursday | 06:00 - 21:00 |
| Friday | 06:00 - 21:00 |
| Saturday | 06:00 - 21:00 |
| Sunday | 06:00 - 21:00 |
75-5660 Palani Road
+1 866 434 2226
| Monday | 08:00 - 12:00 |
| Tuesday | 08:00 - 12:00 |
| Wednesday | 08:00 - 12:00 |
| Thursday | 08:00 - 12:00 |
| Friday | 08:00 - 12:00 |
| Saturday | 08:00 - 12:00 |
| Sunday | 08:00 - 12:00 |
78-128 Ehukai Street
+1 866 434 2226
| Monday | 08:00 - 15:00 |
| Tuesday | 08:00 - 15:00 |
| Wednesday | 08:00 - 15:00 |
| Thursday | 08:00 - 15:00 |
| Friday | 08:00 - 15:00 |
| Saturday | 08:00 - 12:00 |
| Sunday | 08:00 - 12:00 |
- 6.4
- 7.1
- 7.3
- 6.9
- 6.6
Recent reviews
2.0 Mediocre
24 Aug 2017
Bad
Pros: Nothing
Cons: Old car
Had coakroaches
Tried to take 240 dollars extra with no reason
8.0 Excellent
18 Sep 2017
Cons: The car that I rented a bit dirty
10.0 Excellent
16 Apr 2018
Pros: enjoyed dollar rental this past weekend. enjoyed the size for the $$.
Cons: didn't like the fact that the parking lot was dark. had difficulty checking for dents before leaving the lot.
10.0 Excellent
24 Aug 2018
Pros: Very close by
6.8 Good
28 Feb 2016
Cost was double what I signed up for
Cons: I reserved a full size SUV and was told it would cost more for Third row seating. I paid double
6.4 Good
2 Mar 2016
Pros: Personnel at the customer service phone were very helpful.
Cons: When we arrived, they did not have the car we wanted so we had a huge suv. We had to return to the airport for another car the next day. That required approximately one hour of our time for the round trip. The second car we had was fine until the ignition switch was not working- another hour. They, once again, did not have the car we wanted despite the fact we were told told over the phone they had what we wanted. They upgraded to a smaller suv which we, once again, did not like. We realize the ignition switch was not their fault. When one is on vacation, they do not want to waste time with cars.
10.0 Excellent
4 Mar 2016
Pros: The service at the counter was great. I had to change vehicles to a larger size but the cost for the SUV was as it was when I had searched Kayak before I left on my trip. Staff at Dollar was great.
10.0 Excellent
25 Mar 2016
Surprisimply Great!
Pros: I purchased the special mystery car thinking we would be given the smallest car possible, but we ended up with a minivan. Score!
3.6 Mediocre
22 Apr 2016
The sales clerk was super deceiving about upgrades
Cons: Customer services and rates.
3.2 Mediocre
24 Apr 2016
Misleading
Pros: In all honesty, nothing. There was not a thing we liked. It was not what we were expecting.
Cons: not what we wanted, way over priced, misleading on the Internet because we thought we were only paying $240 and ended up having to pay $730!
╳
Payless reviews
Car hire locations
Payless
Locations in Kailua-Kona
73-361 Kupipi Street
+1 808 326 9805
| Monday | 06:30 - 20:30 |
| Tuesday | 06:30 - 20:30 |
| Wednesday | 06:30 - 20:30 |
| Thursday | 06:30 - 20:30 |
| Friday | 06:30 - 20:30 |
| Saturday | 06:30 - 20:30 |
| Sunday | 06:30 - 20:30 |
- 6.3
- 6.9
- 7.3
- 5.9
- 6.6
Recent reviews
7.2 Good
24 May 2016
Payless maintenance on their cars needs to be incr
Pros: Ease of pickup
Cons: Bald tires on the car
6.4 Good
9 Mar 2017
If not for the bugs...
Pros: Ended up driving 2 nice cars during my week in Hawaii. Both were well appointed and comfortable.
Cons: The first was very nice, but was infested with bugs (due to the environment, not the car or people) and I had to turn it in for a different one. The second was said to be an upgrade, but was not as well appointed, had less power, and wasn't as comfortable, however it was still nice. I was told I would be discounted a day for the inconvenience, but that was not reflected on my bill. When booking, I repeatedly changed the turn in time to 9 pm, but I was still charged a late fee when I dropped it off... at 9 pm.
7.6 Good
29 Mar 2017
Car in Kona
Pros: We feel like we got a good value for our money. The car was pretty new and served us well. We did a lot in our visit and it performed well especially on our drive to Hilo which is a big drive over mountains.
Cons: The car had just come out of the wash and was still very wet when we received it. It would have been nice to have it dried because it never looked very clean on the outside. Towel drying always helps get what was missed in the wash. The inside barely had anything cleaned. It needed better vacuuming and wipe down.
4.8 Okay
12 Jul 2018
Cons: The shuttle to pick up the car was very slow. The driver was nice but overwhelmed. He was throwing the luggage in and broke the lock on my bag. The passenger seat had gum stuck on it.
Coming back the shuttle was prompt.
5.6 Okay
23 Dec 2015
Price Higher Than Kayak Agreement
Pros: Airport pickup.
Cons: The cost of the rental was higher than what was quotedon my Kayak agreement.
They said it was higher because tax was added???
Kayak had already added taxes ?
If you do not have a receipt for a gas purchase they will "fine" you when you turn the car in (although tank is full)
2.0 Mediocre
3 May 2016
Terrible service, terrible junky beat up dirty car
Pros: Nothing
6.0 Good
31 May 2016
Not bad if you dont mind roaches...
Pros: It did the job, had pretty awesome gas mileage, and allowed us to go all over the island to see what we wanted to see.
Cons: Pretty quickly after picking it up we started seeing bugs, and only saw more and more as we went along. They looked like baby roaches, which was completely disgusting. We didn't have food in the car or anything and still we were seeing them crawling all over! We called Payless and they gave us a new car without issue, which I appreciated, though it sucked having to drive all the way back to the kona airport, which was nowhere near where we stayed. Unfortunately, the first thing we saw when we opened the door to the replacement vehicle, was another roach. We decided to just suck it up and take the car, as we had already wasted a lot of our day driving up there, and honestly, sometimes in Hawaii there is just no avoiding the roaches, but it was very disgusting and I really think Payless should take measures to avoid this in the future. As for me, I won't be using Payless again.
6.4 Good
18 Jun 2016
Pros: Cheap
Clean car
Cons: Extra charges for the drop-off time
2nd rate customers of Budget Car Rental
10.0 Excellent
24 Jun 2016
Great price on upgrade
Pros: Upgraded to new Mustang GT convertable for +$20 a day. Car was new and clean. Slight problem with getting the upgrade in the "system" but turned out fine
5.2 Okay
8 Dec 2016
Cons: The lady who helped us was just plain horrible.
From £30/day
Rated no. 6
Thrifty
6.5 Good (82 reviews)
2 locations in Kailua-Kona
╳
Thrifty reviews
Car hire locations
Thrifty
Locations in Kailua-Kona
73-200 Kupipi Street
+1 877 283 0898
| Monday | 06:00 - 21:00 |
| Tuesday | 06:00 - 21:00 |
| Wednesday | 06:00 - 21:00 |
| Thursday | 06:00 - 21:00 |
| Friday | 06:00 - 21:00 |
| Saturday | 06:00 - 21:00 |
| Sunday | 06:00 - 21:00 |
75-5660 Palani Road
+1 808 334 1944
| Monday | 08:00 - 12:00 |
| Tuesday | 08:00 - 12:00 |
| Wednesday | 08:00 - 12:00 |
| Thursday | 08:00 - 12:00 |
| Friday | 08:00 - 12:00 |
| Saturday | 08:00 - 12:00 |
| Sunday | 08:00 - 12:00 |
- 6.0
- 7.0
- 7.1
- 6.4
- 5.9
Recent reviews
6.4 Good
31 Dec 2016
Over $300 for one day!!!!!
Cons: I waited too long to book it.
8.0 Excellent
17 Sep 2017
Good generally
Pros: Service by giving alternative vehicle for coverage normal vehicles are not able to reach.
Cons: The GPS did not work. The braking system was very noisy making it dangerous to drive. Please service it before letting it to other customers. I had to make several calls to get to the GPS complaint department. The car return reception was not too friendly when complaint on the GPS.
6.8 Good
10 May 2018
Super smooth process, unnecessarily upsold to 4WD though
Pros: Staff was great! Super friendly and quick.
Cons: We were upsold something we didn’t need. And yes, partially my fault as well.
4.8 Okay
28 Jul 2018
Ok but ....
Pros: Pick up at the airport terminal was quick in Kona. Driver was very nice and helpful. Drop off was easy.
Cons: There was a VERY long wait to get the paperwork completed - over an hour. Once it was complete it took over 20 minutes for the car to be delivered. The car was ok, but the back tended to shimmy after several days. This is not our first experience with Dollar/Thrifty... we will not be using them again if we can help it.
9.6 Excellent
19 Oct 2015
Quick car pick up and return
Pros: Upgraded to an eight passenger Nissan Armada for my family of 6. The SUV was impeccably clean and very comfortable. It made Our long drives along the south Kohala and kona coast very enjoyable. Quick pick up and return, no complaints there.
Cons: Little bit pricey but the positives overshadow the cost.
4.4 Okay
9 Dec 2015
Extra charges
Pros: Car was fine, fee schedule was terrible without notification of extra charges.
Cons: What is a $100 Service Facility fee? Car rental companies are the most unfriendly business to consumers. Undeclared and unreasonable fees are outrageous and I feel taken advantage of every time I rent.
3.6 Mediocre
14 Dec 2015
Jeep Rental
Cons: thrifty is the worst. I will never use them again. We rented a jeep wrangler for a vacation in hawaii and when we arrived, they upped the price $25/day. Upon return, we were dropping off the car and they told us the price was going to be $850 for 4 days, when it should have been $450. They said because we were 20 minutes late for our drop off time. And they NEVER gave us a drop off time. After stress at the counter arguing with person there, they honored our original rate. I didn't need this added stress right before a flight. Also they barely offered to show me how to take the top of the car off when i rented it because it was a convertible. Bad experience.
5.6 Okay
20 Jan 2016
Pros: Car was good. An Altima. Clean.
Cons: fee not disclosed or discussed for second driver is main issue.
Claimed road bad needing bigger car but roads were good is far lesser but honesty pays over long haul.
4.8 Okay
5 Feb 2016
Won't use them again.
Cons: Got pressured into upgrade when we were tired and trying to get to our rental. We weren't the best customers but it felt like a challenge for the rental clerk to get as much out of us as possible. Mislead us on cost of upgrade - never again!
6.0 Good
14 Feb 2016
Pros: The car.
Cons: The service at Thrifty. I accidentiy reserved the car for 1 day later than when we needed it. They didn't have the Jeep ready so we were going to need another car for 1 day until the Jeep was ready the next morning. My wife was there by herself and the completely took advantage of the fact that she is a female. They tried to charge her 600 dollars saying she could just keep that van for the whole time instead of the Jeep (which I rented for 250 for a whole week). They also charged her 100 dollars over any of their online rental fees for the 1 day. Once we got the car, all things were great. I just do not appreciate them taking advantage of a female who was picking up the car alone, while I was flying in from another city.
From £29/day
Rated no. 7
Budget
Cheapest deal
6.4 Good (58 reviews)
1 location in Kailua-Kona
╳
Budget reviews
Car hire locations
Budget
Locations in Kailua-Kona
73-361 Kupipi Street
+1 808 329 8511
| Monday | 06:30 - 20:30 |
| Tuesday | 06:30 - 20:30 |
| Wednesday | 06:30 - 20:30 |
| Thursday | 06:30 - 20:30 |
| Friday | 06:30 - 20:30 |
| Saturday | 06:30 - 20:30 |
| Sunday | 06:30 - 20:30 |
- 6.1
- 6.8
- 6.8
- 5.9
- 6.2
Recent reviews
6.0 Good
27 Dec 2018
Insanely expensive
Cons: Car was all scratched up and not in good shape for a 2013. Not sure I got the correct size car that I booked. Extremely expensive.
5.2 Okay
12 Mar 2019
Pros: Staff was able to combine my 2 reservations into 1 so we did not have to return the car
Cons: Tried to call the local office for 2 weeks never got a person to answer the phone let several messages with no call back. Car had no back up camera, windshield wiper blades were in poor quality needed to be changed...it rained every day where we were...will not rent from budget
7.2 Good
16 Oct 2015
Almost everything was good
Pros: I liked the upgrade they gave me
Cons: That there was a cleaning fee, we dont know to any level they consider a car is dirty
10.0 Excellent
19 Oct 2015
Easy to book
Pros: Service at front desk at Budget was outstanding..
4.8 Okay
18 Nov 2015
Cons: Needed a weel alignment. The tires were in very bad shape. The AC did not work correctly.
6.0 Good
28 Nov 2015
smaller car than expected, use AAA instead if you
Cons: "standard" car was a buick verano which is much smaller than the toyota camry that was standard on oahu.
we locked our keys in the car and called budget customer service and asked for help but they didn't send any info for over an hour, so we called and cancelled and called AAA instead. today over a month later i got a notification that they charged me $55 for the roadside service that I NEVER USED. I will be calling to complain and get my money back. it's ridiculous that they don't keep good enough records to show that i didn't use the service and nobody ever actually showed up. AAA charged me nothing (I already had a membership which costs $49 a YEAR) and was much more responsive than Budget.
2.0 Mediocre
7 Dec 2015
Slow service, car was full of roaches!
Cons: Slow service and car was full of roaches!
10.0 Excellent
14 Dec 2015
Kona ease
Pros: The most seamless car rental ever. Zoom zoom zoom.
6.0 Good
29 Dec 2015
It was OK but not better than other companies
Pros: It was an OK experience. Car was not new, but not old either.
Cons: (1) The lady told me they don't accept AAA. (2) Car needed alignment work. It started shaking when running over 60 mph.
4.8 Okay
4 Jan 2016
Car was not ready
Pros: The car was clean.
Cons: The car was not ready for many hours after I specified the pick up time. The company pressures customers to buy their insurance which was almost half the cost.
Rated no. 8
National
9.3 Excellent (6 reviews)
1 location in Kailua-Kona
╳
National reviews
Car hire locations
National
Locations in Kailua-Kona
73 109 Aulepe Street
+1 888 826 6890
| Monday | 06:00 - 21:30 |
| Tuesday | 06:00 - 21:30 |
| Wednesday | 06:00 - 21:30 |
| Thursday | 06:00 - 21:30 |
| Friday | 06:00 - 21:30 |
| Saturday | 06:00 - 21:30 |
| Sunday | 06:00 - 21:30 |
- 9.3
- 9.7
- 9.7
- 9.7
- 8.3
Recent reviews
8.0 Excellent
5 Jan 2017
Pros: Busy time of the year and got a car.
Cons: Too expensive.
10.0 Excellent
26 Dec 2017
Pros: Car
8.8 Excellent
31 Jan 2018
Our pickup was better than the Jeep we'd reserved!
Pros: Comfort, durability....
Cons: A bit pricey...
9.2 Excellent
11 Feb 2018
Pros: Great car, clean, no problems.
10.0 Excellent
2 Mar 2018
Pros: Was offered brand new Chevy Silverado 4WD pickup in lieu of Jeep. A no brainer. Enjoyed the ride; seated 5 adults and a toddler comfortably and was more comfortable than a Jeep.
10.0 Excellent
10 Sep 2019
Pros: Staff was wonderful
Cons: Longer trip
From £47/day
Rated no. 9
Avis
6.5 Good (13 reviews)
1 location in Kailua-Kona
╳
Avis reviews
Car hire locations
Avis
Locations in Kailua-Kona
73-361 Kupipi Street, Suite 1
+1 808 327 3000
| Monday | 06:30 - 20:30 |
| Tuesday | 06:30 - 20:30 |
| Wednesday | 06:30 - 20:30 |
| Thursday | 06:30 - 20:30 |
| Friday | 06:30 - 20:30 |
| Saturday | 06:30 - 20:30 |
| Sunday | 06:30 - 20:30 |
- 6.3
- 6.4
- 6.1
- 6.4
- 6.1
Recent reviews
2.0 Mediocre
21 Apr 2018
Disaster!
Cons: April 2018: The absolute WORST rental car experience I have experienced. Worst of any retail/service experience, for that matter. Over 1 hour in line to get to the counter, only to be given my paperwork and then told to wait outside for another 45 minutes for the car! Management has created a culture of not caring about the customer, and it shows. Staff are surly, slow and uncaring. Exception: Phillip who took pity and went to get our car despite it not being his job. Do not subsidize this failed business and it’s incompetent management.
2.8 Mediocre
16 Oct 2018
Rates when booked does not match rates when picked up
Cons: Rates when booked does not match rates when picked up
9.2 Excellent
20 Jan 2016
Pros: Rented a Camaro convertible. Good thing it was a convertible because our luggage wouldn't fit in the trunk. We had to put it in the back seat (after putting the top down). Otherwise, a pretty fun car... A bit on the old side (30,000+ miles). Would definitely consider Avis again.
4.0 Okay
27 Mar 2016
Pros: Not much.
Cons: Car was dirty, had 40K+ miles and some of the electronics would only work sporadically. Also it took 30 minutes to get the car with only four other customers at the desk at that time. They were three people behind the counter and it took them that long to get five customers out the door.
6.4 Good
24 Sep 2016
Pros: Short line for Avis members.
Cons: No car ready when I arrived.
Car had tape residue marks over all door and trunk seams.
Car was so under-powered, it was scary driving it. There are many steeply graded roads on the Big Island. The car slowed to 20 MPH trying to ascend some of the hills.
10.0 Excellent
21 Feb 2017
Pros: Staff was friendly, car was clean.
Cons: The line was long.
8.0 Excellent
3 Mar 2017
Rates
Cons: I had a flight delay in Seattle on 1/29 and contacted Avis to advise that I would not arrive until the 30th. They would not extend my pick up date and I had to create a new reservation at a higher rate. What had been an ok rate, I now had to pay more. The rental process, the car, etc. was very good. I'm just disappointed in the rate change due to an airline snafu.
10.0 Excellent
23 Apr 2017
Pros: In and out great customer service, will be back next year and do it again
2.0 Mediocre
9 Apr 2018
Worst customer service, disgusting car
Pros: Nothing, this was one of the least value for $ I’ve ever experienced. The car was dirty crashed and old and the customer service woman at the counter was unbelievably rude upon check in, don’t start your vacation off with this terrible branch in Hawaii
Cons: Nothing, this was one of the least value for $ I’ve ever experienced. The car was dirty crashed and old and the customer service woman at the counter was unbelievably rude upon check in, don’t start your vacation off with this terrible branch in Hawaii
5.6 Okay
21 Aug 2018
Be sure to conduct walk around
Pros: The agent was pleasant and we were assigned the correct car. Cost was what we expected.
Cons: The agent expected us to do our own car walkaround and record the results on a form attached to the key. There were several marks on the car - we took photos of the car in the rental parking lot to be safe. Be sure you do a walkaround before leaving with the car.
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Car hire locations
Sunnycars
Locations in Kailua-Kona
73-107 A´ulepe Street
Ke-Ahole Apt -
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Car hire locations
Easirent
Locations in Kailua-Kona
Kona International Airport
| Monday | 00:01 - 23:59 |
| Tuesday | 00:01 - 23:59 |
| Wednesday | 00:01 - 23:59 |
| Thursday | 00:01 - 23:59 |
| Friday | 00:01 - 23:59 |
| Saturday | 00:01 - 23:59 |
| Sunday |
680 travellers who hired a car in Kailua-Kona gave the car agency they used an average rating of 7.3
Car hire locations in or near Kailua-Kona
Good to know
Most popular agency |
Dollar |
|---|---|
Most popular car type |
Economy |
Average price |
£38/day |
Good deal |
£32/day |
When to book a car hire in Kailua-Kona
Average daily price per month
Car hire prices as pick-up date approaches
-1 day
-2 days
Top tips for hiring a car in Kailua-Kona
- Renting a car certainly adds another dimension to any trip to Hawaii. With a car you can get around the island cheaply and quickly. This is particularly so for visitors to Kailua Kona, as from the town you can go by car to both Rainbow Falls State Park and Hawaii Volcanoes National Park. You could also take the chance to drive up the summit of Mauna Kea.
- Is picking up the hire car step one of your trip to Hawaii? Well, if your flight lands at Kona International Airport, you will find all hire car facilities are actually located off-site, and you will need to take a shuttle to them. However, this will not be a big problem, thanks to the continuous shuttle pick up and drop off; no matter when your plane lands, the wait shouldn’t be more than a minute or two.
- If you are looking to drive down Saddle Road on the Big Island, one thing to keep in mind is that, at times, the radio options can become quite limited and even occasionally non-existent. Thus, it is highly advised to bring a few CDs or other means of music just to keep yourself and your passengers as you loop around the island.
- While Kailua-Kona may not have full-on rush hour, the town does occasionally experience varying degrees of traffic and congestion. In particular, Highway 11 and Henry Street can become backed up and bogged down during peak hours from 8:00 a.m. to 9:00 a.m. and from 5:00 p.m. to 6:00 p.m.
- 25% of our users found a car hire in Kailua-Kona for £32 or less
- Book your car hire in Kailua-Kona at least 1 day before your trip in order to get a below-average price
- Standard car hires in Kailua-Kona are around 42% cheaper than other car types, on average