Pros: Staff was friendly, very clear about the pickup and dropoff process, even though I didn't pick up my car from Enterprise (per instructions from the rental agency)Cons: I wish they'd had the car I'd reserved ready. Originally they tried pushing a crossover on me and even the car I got was not the one I reserved. Given how expensive gas is in Hawaii, I reserved a compact on purpose, and was disappointed to not receive one.
10.0 Excellent26 May 2021
Pros: Yes they wereCons: The truck was not as clean as I would have expected. Vehicles are in short supply so I get that maybe some shortcuts were taken.
10.0 Excellent20 May 2021
Pros: The staff was friendly. Told me to take a photo of some scratches and mention at check out. I did this. No problem. Got an upgraded car that I really liked - Nissan RougeCons: Had no problems
10.0 Excellent20 May 2021
Pros: Very roomy for my familyCons: Car could have used some air freshener, it was musty.
8.0 Excellent29 Dec 2020
Pros: Helpful staff and a spotless interior of the car. The line moved quickly once we got moving, and the car worked great with great gas mileage.Cons: It was booked for enterprise which was actually closed and all joined the same office at budget. None of the airport shuttles show that logo, but a few had the noted of enterprise on the doors.
10.0 Excellent30 Apr 2020
Pros: I was able to just walk in and get the car very fast....but then, there was only one other guy there.Cons: k
8.8 Excellent27 Dec 2019
Pros: Staff were very kind and helpful. Easy access to the airport. Car was clean and in pretty good condition - (damage was correctly noted by the representative).
10.0 Excellent19 Dec 2019
Pros: Both pickup and drop off were great. Your personnel there were top notch.Cons: You could advise them to let people know about Costco's low gas prices.
10.0 Excellent17 Dec 2019
Pros: yesCons: no, except I stupidly bought the kayak insurance with the promise of allowing extra drivers. Enterprise waved it away as invaluable and unnecessary. $66 wasted since they Enterprise didn't recognize any of the Kayak insurance policy and promise to allow additional drivers - worthless!
Cons: As they ramp up from the pandemic you may experience delays getting your car. It took 50 minutes before our car was ready. They were receiving and cleaning cars and sending them right back out.
10.0 Excellent26 May 2021
Pros: Super friendly and helpful.
10.0 Excellent15 May 2021
Pros: Friendly staff. Great priceCons: Quality of the car
10.0 Excellent12 May 2021
Pros: Yes very fast and efficientCons: The price $$
2.0 Mediocre10 Apr 2021
Pros: the car was easy to driveCons: Horrible experience at pick-up. Had to wait for over an hour to get a car, sitting on the pavement. Alamo did not have the cars to cover the reservations. Manager gave me, and others, a free tank of gas (by telling us to return the cars without filling up the gas tank) as an apology for the mess at pick-up. That was considerate, but, when i dropped the car off i was given no receipt from Alamo. When i checked my credit card statement, I saw that Alamo had charged me nearly $70 more than the rental agreement. Clearly, that was for filling up the gas tank that I was told to return empty as a courtesy. I sent Alamo an email two days ago about this. NO response so far.
4.0 Okay25 Mar 2021
Cons: One hour to get the car, and not what I wanted
8.0 Excellent1 Feb 2021
Cons: It was very professional will use again
10.0 Excellent6 Nov 2020
Pros: Nice car, hassle free. Wait was short. Good price. Not too much upselling
10.0 Excellent30 May 2020
Pros: Staff helpful and friendly. Pick-up and drop off easy in these difficult times.
10.0 Excellent14 Mar 2020
Pros: Price was AWESOME, service was GREAT and the van was clean.Cons: My fellow travelers.
Pros: The car got good MPG and was a good price considering the high demand of rental carsCons: Contrary to Hertz’ statements about cleaning every car meticulously as part of their COVID protocol, the car had very obviously not been cleaned. There was a white substance that was likely sunscreen on every commonly touched area of the car (steering wheel, arm rests, door, etc), there was trash underneath the seats, dirt in crevices, dust on the dashboard, there was even sunscreen remnants on the exterior of car. I would expect a much higher level of cleanliness if this company were, in fact, keeping up with COVID protocols per their statements.
6.0 Good7 Jun 2021
Pros: When available they were fine, but unable to pick up car at time of scheduled pick up since no one in office and didn’t answer voice mail.Cons: Better customer service
10.0 Excellent30 May 2021
Pros: The pick up from the airport was great and especially the help with our luggage and referrals to a few places to eat too.Cons: The drive back to the airport with an older lady was surprising to my girlfriend and myself and even to another couple that road with us. This is because the lady drove the pick up van over to us opened the door an said she could not help us with our luggage or lift anything. Now why would a company let this employee drive a van and not be able to assist customers? She needs to have a different job such as working in an office where her help is not expected to help travelers lift their luggage. Never before has anyone said this. Then on the way from the rental car to the airport she would sing and say sing songy things to get a reaction from us. She needs professional assistance to know travelers needs. This happened when dropping off my car around 10:30am ish. The rest of the contact with the arrival with our car was professional and so was the driver that took us from the airport to car pick up.
10.0 Excellent12 May 2021
Pros: Helpful staffCons: More than 1 counter open
6.0 Good2 May 2021
Pros: Checking out car was fast and easy.Cons: Returning car was very poor. It has been over 12 hours and I still have no receipt for my charges and no acknowledgement that the car was returned on time with no damage and full tank of gas as required. I do not know how much they are charging me, I only know what the rental agreement was for. Very unsatisfactory from my point of view.
8.0 Excellent8 Apr 2021
Pros: Staff was very friendly.Cons: Wish our car key didn't die out. Appreciated that manager sent someone out at night to replace but this was after we pushed back when he asked that we drive back to airport. Given we paid overinflated price for the vehicle, this should have been done without asking us to drive back first.
10.0 Excellent28 Mar 2021
Pros: EverythingCons: Nothing.
4.0 Okay16 Mar 2021
Cons: Pick up was poor
10.0 Excellent16 Mar 2021
Pros: Drop off was easy! Car was terrific overall.Cons: Check in took a long time. Car had some dirty areas on pickup
10.0 Excellent8 Feb 2021
Pros: Staff were so friendly. I will definitely be using this hertz againCons: Nothing at all!
Cons: Downgraded vehicle had to switch for another downgraded vehicle because 1st vehicle unsafe. Staff act like they are doing you a favor.
8.0 Excellent7 Jun 2021
Pros: Staff was helpful and car was decent.Cons: Knowing all extra charges up front. Knowing pickup and drop off hours.
8.0 Excellent2 Jun 2021
Pros: Friendly staff.Cons: More check in clerks
10.0 Excellent2 Jun 2021
Pros: Staff friendly and helpfulCons: Better price would be helpful
4.0 Okay1 Jun 2021
Pros: Staff was great and the car was good.Cons: When I reserved the car online the insurance was supposed to $88. Was over $200 when I reserved the car. Not happy with having to pay over what was agreed upon. Also had to go through Hertz because Dollar was not open at that time. Not happy with late night surprises. Was also supposed to get a Nissan and only had a Malibu which was fine but not happy with late night surprises.
6.0 Good30 May 2021
Cons: Dollar rental charged me for gas despite me having returned the tank full. Their customer service line has a menu option for this exact problem which means they are doing this all the time.
Pros: Staff friendly and helpfulCons: Pickup horrible. Did not have requested car.
6.0 Good12 Jun 2021
Cons: Car was dirty and far from airport
6.0 Good31 May 2021
Pros: They were friendly as they could be. I tried to keep clean but Hawaii has alot of sand!!Cons: I had to wait for almost 2 hours to get the vehichle, it was not a 4x4, they did offer to change but after waiting I wasn't in the mood. Gas was only 1/4 tank full had to fill up the next morning and last to days change oil light came on.
4.0 Okay28 May 2021
Cons: Got a Nissan Rogue at a compact car rate, which was OK, but a second driver wasn't included without an additional $13 per day charge, and car was expensive to begin with. Had to go off-airport, or rate would have been even higher. Not convenient.
10.0 Excellent4 May 2021
Pros: The staff were very helpful and friendly. I had to modify the contract in the middle, and they gave me the same rate and was very flexible.Cons: The car interior could have been cleaner.
4.0 Okay15 Apr 2021
Cons: Car was dirty the last person hotel key was on the car key and there was no gas
6.0 Good2 Apr 2021
Pros: Staff was outstanding; process was quick. Actual car...could have been sharper and cleanerCons: I am grateful for the service and effort despite this and all rental car companies getting caught during a perfect storm of love inventory and high demand on island during our visit. That said, despite receiving an upgrade (thx!) the vehicle had a cosmetic/service issue with the front spoiler/air dam that forced me to deal with it personally. Not a deal breaker, but an annoyance during our vacation.
10.0 Excellent28 Feb 2021
Pros: Staff friendly. Car nice and roomy.Cons: can't think of anything
2.0 Mediocre4 Jan 2021
Pros: Nothing.Cons: Your agent would not honor the rental reservation because our flight arrived late. While there were cars available on your website, the agent said she had no cars available. We had to rent a car from Avis. I will never rent from Thrifty again and I will tell everyone I know about the horrible experience I had with your company and your representative.
Pros: The pick up staff was okay but was not showing warm-welcoming; the drop off was great.Cons: Better hospitality at the pick-up counter.
4.0 Okay5 May 2021
Cons: The quality of vehicle did not match the price. The keep was beat up and had no modern features. The soft top was not secure and did not operate properly.
8.0 Excellent26 Apr 2021
Cons: Rental car prices in Hawaii are outrageous right now.
10.0 Excellent2 Apr 2021
Pros: Perfect location! Quick shuttle from airport to facility, courteous drivers and super easy return.Cons: A bit disorganized upon arrival to get car. Having Avis Preferred status helped but it would be great if they could handle busy times better.
10.0 Excellent6 Mar 2021
Pros: YesCons: Nothing! It was perfect!
10.0 Excellent26 Feb 2021
Pros: Ease of rental and customer service
10.0 Excellent18 Feb 2021
Pros: Check in staff was very friendly.
6.4 Good4 Jan 2020
Pros: Price was good compared to other rates for a minivanCons: Pick up was a disaster. Understaffed and chaotic environment. Stood in line for an hour at 11 pm Car brakes were a problem not sure what was the issue but they needed maintenance.
10.0 Excellent29 Dec 2019
Great van for HawaiiPros: The van was clean and nice and easy to drive. Picking up and dropping off the van was an easy process. The Budget sales person was kind and helpful.Cons: I didn't like that there weren't enough vehicles to rent in Hawaii.
10.0 Excellent17 Aug 2019
Cons: Check in only had 2 workers so there was quite a wait. More staff members
Pros: You bet. The worker was very helpful with advise. The only problem was the pickup vehicle was not marked properly (Payless on a Budget Van in small letters.Cons: See above
8.0 Excellent2 Jun 2021
Pros: shuttle was easy and convenient and staff was very helpful and friendlyCons: a better selection of cares - I had to rent a minivan for ONE PERSON for 10 days
8.0 Excellent25 May 2021
Cons: The cost of the rental reported by Payless was less than what we paid Priceline.
2.0 Mediocre22 May 2021
Cons: 30 minute wait to get our car. Car was dirty and in terrible shape
10.0 Excellent16 Apr 2021
Pros: The staff was so nice and friendly. I had to wait about 5 minutes before I spoke to an agent which was fine. Then we had about a 8 minute wait till the car arrived. It was clean and good for us.Cons: I’m not sure I agree with the “film the car as insurance that you got it in this condition”. In Maui I had a real person with a different company and I like that more.
8.0 Excellent13 Apr 2021
Pros: Clean, good-working car. Drop off was easy and quick.Cons: Picking up the car took over an hour. The staff was friendly but did not seem very concerned about getting people taken care of in a timely manner.
4.0 Okay13 Apr 2021
Cons: Super long wait upon pick up. And then the car had a bad battery. Had it jumped twice and exchanged the car for a worse car...
10.0 Excellent30 Dec 2019
Pros: The staff at check out and check in were all super friendly and helpful.Cons: I guess the Payless company is a small part of the volume as the 'paperwork' was actually paper for our rental. Would've been nice to have it electronic
8.4 Excellent1 Dec 2019
Pros: Friendly staff
6.4 Good6 Aug 2019
Pros: The staff was helpful and nice. The drop off took a longer. The hand-held machine did not read my return so I had to go to reception to check-in.
Pros: The staff was very nice and didn't try to over-sell extras. I loved the Jeep! Relatvely quick in-and-out of the office.Cons: Drop-off was confusing because it was at Alamo. A small sign posted on National's office door was the only indication to return the car at Alamo. A large sign that can be read from the street is needed!
8.0 Excellent8 Jun 2021
Pros: Fast and friendly even with all the HI requirements.
10.0 Excellent31 May 2021
Pros: They just rented me a car without giving me the whole rental car thing
10.0 Excellent27 May 2021
Pros: Staff was friendly and helpful. We were having to wait a long time while they cleaned a recent return that was supposed to be ours so they just gave us a larger SUV that was already cleaned and ready to go at no additional cost.
8.0 Excellent25 May 2021
Pros: 5 of the 6 previous categories should be excellent instead of good. the excellent button didn't work as a choiceCons: the only drawback was the inside windshield was pretty bad. Not washed very well.
4.0 Okay23 May 2021
Pros: Nice vehicleCons: Check in process and price
8.0 Excellent1 May 2021
Pros: Very easy pick up and return.Cons: The key fob to our Jeep ran out of batteries on the 2nd day. As a result, had to get the car towed and exchange the car. While that process was fairly smooth, it effectively blew the entire morning. At the counter, the agent told me that the Jeep's key batteries commonly run out after 4 months. He also told us the trick on how to get the Jeep started again. Had we known, it would have saved the hassle of the tow.
6.0 Good26 Apr 2021
Cons: Rental car prices are through the roof right now. Takes a big bite out of your fun budget
10.0 Excellent10 Sep 2019
Pros: Staff was wonderfulCons: Longer trip
10.0 Excellent2 Mar 2018
Pros: Was offered brand new Chevy Silverado 4WD pickup in lieu of Jeep. A no brainer. Enjoyed the ride; seated 5 adults and a toddler comfortably and was more comfortable than a Jeep.
Pros: Fast car checkout and genuinely friendly staff
10.0 Excellent7 Apr 2019
Pros: Easy to pick up and returnCons: All was good
4.8 Okay21 Oct 2018
I felt cheatedPros: Easy and efficient drop offCons: I paid for insurance when booking through KAYAK and was then told there was no insurance on the car. This was an unpleasant surprise after a flight. Travelling with a baby (after a flight) I didn’t have the luxury of time to go through emails and booking details to find out where the confusion (or dishonesty) was. Turned out I bought separate insurance not linked to Avis and the car through KAYAK. So I ended up paying twice and the overall deal was a lot more expensive than it should have been. The Avis attendant also wouldn’t stop chatting unnecessarily so I couldn’t concentrate on the business of getting the car asap and my family to our accommodation. The car was OK but not clean enough but I guess acceptable for a rental.
2.8 Mediocre16 Oct 2018
Rates when booked does not match rates when picked upCons: Rates when booked does not match rates when picked up
5.6 Okay21 Aug 2018
Be sure to conduct walk aroundPros: The agent was pleasant and we were assigned the correct car. Cost was what we expected.Cons: The agent expected us to do our own car walkaround and record the results on a form attached to the key. There were several marks on the car - we took photos of the car in the rental parking lot to be safe. Be sure you do a walkaround before leaving with the car.
2.0 Mediocre21 Apr 2018
Disaster!Cons: April 2018: The absolute WORST rental car experience I have experienced. Worst of any retail/service experience, for that matter. Over 1 hour in line to get to the counter, only to be given my paperwork and then told to wait outside for another 45 minutes for the car! Management has created a culture of not caring about the customer, and it shows. Staff are surly, slow and uncaring. Exception: Phillip who took pity and went to get our car despite it not being his job. Do not subsidize this failed business and it’s incompetent management.
2.0 Mediocre9 Apr 2018
Worst customer service, disgusting carPros: Nothing, this was one of the least value for $ I’ve ever experienced. The car was dirty crashed and old and the customer service woman at the counter was unbelievably rude upon check in, don’t start your vacation off with this terrible branch in HawaiiCons: Nothing, this was one of the least value for $ I’ve ever experienced. The car was dirty crashed and old and the customer service woman at the counter was unbelievably rude upon check in, don’t start your vacation off with this terrible branch in Hawaii
10.0 Excellent23 Apr 2017
Pros: In and out great customer service, will be back next year and do it again
8.0 Excellent3 Mar 2017
RatesCons: I had a flight delay in Seattle on 1/29 and contacted Avis to advise that I would not arrive until the 30th. They would not extend my pick up date and I had to create a new reservation at a higher rate. What had been an ok rate, I now had to pay more. The rental process, the car, etc. was very good. I'm just disappointed in the rate change due to an airline snafu.
Renting a car certainly adds another dimension to any trip to Hawaii. With a car you can get around the island cheaply and quickly. This is particularly so for visitors to Kailua Kona, as from the town you can go by car to both Rainbow Falls State Park and Hawaii Volcanoes National Park. You could also take the chance to drive up the summit of Mauna Kea.
Is picking up the hire car step one of your trip to Hawaii? Well, if your flight lands at Kona International Airport, you will find all hire car facilities are actually located off-site, and you will need to take a shuttle to them. However, this will not be a big problem, thanks to the continuous shuttle pick up and drop off; no matter when your plane lands, the wait shouldn’t be more than a minute or two.
If you are looking to drive down Saddle Road on the Big Island, one thing to keep in mind is that, at times, the radio options can become quite limited and even occasionally non-existent. Thus, it is highly advised to bring a few CDs or other means of music just to keep yourself and your passengers as you loop around the island.
While Kailua-Kona may not have full-on rush hour, the town does occasionally experience varying degrees of traffic and congestion. In particular, Highway 11 and Henry Street can become backed up and bogged down during peak hours from 8:00 a.m. to 9:00 a.m. and from 5:00 p.m. to 6:00 p.m.
25% of our users found a car hire in Kailua-Kona for £32 or less
Book your car hire in Kailua-Kona at least 1 day before your trip in order to get a below-average price
Standard car hires in Kailua-Kona are around 38% cheaper than other car types, on average
FAQs about car rentals in Kailua-Kona
Some car hire companies in Kailua-Kona which have updated their car rental health and safety policies due to COVID-19 to make sure vehicles are clean and disinfected include Dollar, Thrifty and Budget
On average a hire car in Kailua-Kona costs £41 per day.
Based on ratings and reviews from real users on KAYAK, the best car hire companies in Kailua-Kona are Alamo (8.8, 300 reviews), Enterprise (8.7, 199 reviews), and Hertz (7.7, 422 reviews).
The average price of fuel in Kailua-Kona is £2.44 per litre over the past 30 days. Filling up a tank of fuel costs between £29 and £39, depending on the car size.
Economy (Ford Fiesta or similar) is the most frequently booked car hire type in Kailua-Kona.
A Economy car hire in Kailua-Kona costs £35 per day, on average.
A Intermediate car hire in Kailua-Kona costs £36 per day, on average.
A Compact car hire in Kailua-Kona costs £33 per day, on average.
In Kailua-Kona, cars are most frequently hired at Thrifty 73-200 Kupipi Street (8 miles from city centre).
On average hiring a car in Kailua-Kona costs £285 per week (£41 per day).
On average a car hire in Kailua-Kona costs £1,222 per month (£41 per day).
For the most part, any size vehicle will be perfectly suitable for Kailua Kona. However, more adventurous tourists may want to consider renting a 4WD vehicle, such as a Jeep, so they can take advantage of the smaller roads in the outlying areas of the island. Parking also won’t be an issue for even the largest of vehicles, so there are no limiting factors on that front.
In comparison to other states in the U.S., Hawaii has particularly low speed limits, with the highest speed limits on highways (a mere 60 mph). However, aside from the low highway speeds, the speed limits are mostly the same as they are in other parts of the U.S. In general, drivers can expect speed limits of 25 mph to 40 mph on urban roads. It should also be noted that many of the mountainous roads have very low speed limits that can vary widely, so prepare to have to drive slowly.
Unfortunately for drivers in Kailua Kona, the city has some of the highest petrol prices in the U.S. On average, drivers can expect to pay around $4.00 per gallon of gas. This is significantly more expensive than even Seattle’s average price of $3. On a positive note, the distances you will be driving in Kailua Kona will be fairly short, so your petrol expenditures still shouldn’t end up too high.
Parking is abundantly available in Kailua Kona. There are plenty of parking garages, lots, and spaces for streetside parking in all areas of the town -- including right by the beach. Drivers should have no issue finding parking no matter where they go in town.